Trusted Agent profile
★★★★★
930 reviews across 2 offices and 2 platforms
Countryside Homes Home Counties South has two offices, in Paddock Wood and Dartford. Together they have 930 reviews on two platforms, rated 3.3 out of 5 overall.
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Countryside Homes Home Counties South's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Trustpilot10 month delay on completion
At the beginning of the sales process the rep quoted completion of the Edge July 23. By exchange this had dropped back to December 23. Then March 24, now "hopefully end May '24". No offer of compensation.Utterly unprofessional.
1/5
TrustpilotIf i could give a zero star I would
If i could give a zero star I would. Would not recommend. Took 2 years for our garden issue to be sorted. Let alone all the snags and constant issues found from the start. No support, constantly chasing up emails and no end of mental stress. Despite following complaints procedure, the directors failed to follow process.
1/5
TrustpilotAvoid like the plague
Avoid like the plague. They are so bad, I will never buy a new build ever again. There are too many words to say, and too little space to say them, to sum up just how horrendous this company is.
1/5
TrustpilotNearly 2 years warranty will be expired…
Nearly 2 years warranty will be expired on next month- Mar, I started to send email to book the last final maintenance work from their Vistry Merseyside and Cheshire West group since from last year Nov, but 3 months no reply from them on the appointment date and even called them they just asked me keep resend the email, how this pattern of reply can be existed in this world, and it’s NO not LOW service after we bought the house and no hope to wait their follow up maintenance! Just wait a GOOD LUCK from the god if really can receive their reply finally, some day……will be happened!
1/5
TrustpilotDon’t waist your money and time with…
Don’t waist your money and time with this rubish of company, customer services is the worst I ever seen, the company itself it’s rubish, don’t buy a house with them
1/5
TrustpilotThe sale team were lovely and helpful
The sale team were lovely and helpful. Sadly the property had 71 defects and after a year of living here the most important ones have not been resolved. I have dangerous windows the could fall out due to being mis-sized and a front door that won’t shut straight. I have sent over 6 emails requesting dates to resolve the issues and have not even been sent a response. The homes are lovely and the sales team are really nice but the build are terrible and they will let you live in dangerous accommodation.
5/5
GoogleGreat new houses being built to a very high standard 👏 …
1/5
TrustpilotTerrible quality with non-existent customer care
Terrible quality with non-existent customer careWe purchased a house in September-2022, and we are having multiple problems in the house given its extremely poor quality of finishing in every single part of the house.We try to sort this out with the customer relations team, but what they do better to the customers is ghosting them. The whole development has a WhatsApp group where no single household is happy with their services. If you buy a house with them, know that even though this is a new house, it does not mean you will have peace. It is actually the opposite.These people are not serious. I have no other option than to sue this company.
1/5
TrustpilotWould not recommend
We had to keep chasing for snags to be fixed and the solicitors recommended on their board are also pretty rubbish. 3 years living in the property and things from the house installed by countryside are falling to bits. The handles and the cupboard doors easily fall off, leaks in the bathroom and tiles that get mouldy. On top of that the buildings are not very resistant to the storms we’ve been having as slates of the roof keep hanging off and roof trays have flown out of place. Never have I ever lived somewhere where the house is constantly breaking and countryside blame it on the storms. Well if they were installed correctly in the first place a storm wouldn’t be able to take it!They’ve sold all the houses over a year ago and the estate is still not finished yet they’re expecting us to pay the maintenance fee. Cracks on the wall but as they’re not the size of a 2 pound coin they also can’t do anything.
1/5
TrustpilotDo not buy a Countryside/Vistry group property
Countryside have a tendency to install lower spec appliances than those in the show home, without informing you, as they should under the consumer code. Still no response from this so called 5 star builder. Disgraceful behaviour from site teams Site still not completed yet trying to charge us management fees, which are contractually only due when the site is finished and handed over to the LA. 18 months in and snagging still not resolved and no sign off. Terrible company and you’ve ruined the joy of us owning our first home
1/5
TrustpilotDo not buy a house from these gang of…
Do not buy a house from these gang of absolute gobshites...I've got the most unfathomable contract; not due to the lack of grammar(diabolical). Due to the fact I apparently don't own my home. Leasehold-dirty rats I was a first time buyer- and they knew it.Took the proverbial Steer clear.
1/5
TrustpilotIncompetent Staff
Bought a property from Countryside over 2 years ago. Still waiting for snags to be fixed. The glass shelves from the bathroom are still missing. So our house is actually incomplete. Emails to the site manager are now being completely ignored. No idea how they get away with it.
1/5
TrustpilotPOOR BUILD QUALITY & SH!T CUSTOMER…
POOR BUILD QUALITY & SH!T CUSTOMER SERVICEI lived in my flat for 2.5 years in Beaulieu Chelmsford and had a heavy mould issue that was investigated by L&Q and country side to which L&Q took responsibility for but refused to fix it and when explaining the hundreds of pounds worth of damage to my property. I was told to claim on my house insurance and not to bother them anymore! I have now moved out due to this. When moving out they take 1.25% of the whole market value even if you only own 25%. Disgusting robbing company.
1/5
TrustpilotSTAY CLEAR
Karbon Homes, 54 North Homes, and Countryside Properties,My experience with these housing providers has been far from satisfactory. I moved into my property with high hopes, but persistent issues have left me frustrated and dissatisfied.From the beginning, I've faced problems like damaged walls, poorly finished silicone, patchy paint, and more. Despite my efforts to resolve these issues, there's been no satisfactory resolution. This has caused significant inconvenience for both me and my partner.Recently, we were disturbed by an incident where an individual attempted unauthorized access to our property. This invasion of privacy is deeply concerning and raises questions about the security measures in place.Plumbing issues, particularly low water pressure affecting my kitchen tap, are not only disrupting daily activities but also increasing utility costs. Coordination problems among your teams, like a maintenance visit for an issue already addressed, reflect a lack of communication.A scheduled snagging visit, for which I took unpaid leave, didn't materialize, and I seek clarification on compensation for the lost wages. The blame-shifting between Karbon Homes and 54 North Homes, coupled with disinterested representatives, is disappointing.Despite reporting these issues, there's been a lack of accountability and resolution. I urge prompt attention to these matters and expect a response within 7 working days outlining the steps you will take to address them. Failure to do so will force me to escalate the matter on various social media platforms and connect with Look North and Consumer Code for further action.Swift resolution is crucial for maintaining your companies' reputation and ensuring customer satisfaction. I hope for a prompt and amicable resolution, along with compensation for the inconvenience.Thank you for your immediate attention to this matter.
1/5
TrustpilotMud spread all over road hiding double…
Mud spread all over road hiding double white lines down middle of road, temporary access to site put in without permission on blind bend, no respect for any ones property or belongings or any ones life.
1/5
TrustpilotDON'T BUY A HOUSE FROM COUNTRYSIDE.
DON'T BUY A HOUSE FROM COUNTRYSIDE.. Their customer service is terrible, they just ignore you and your problems, regardless of how bad or serious. They show little empathy or care, and there are a mounting number of cases, just read previous reviews. They'll no doubt give you a great sales experience and in the first few months they'll also likely be responsive and helpful, but once you've done your 3 month questionnaire they will then ignore you and your problems.We'll be pursuing legal advice on the matter, but I highly recommend you avoid Countryside.
1/5
TrustpilotDON'T BUY A HOUSE FROM COUNTRYSIDE.
DON'T BUY A HOUSE FROM COUNTRYSIDE.. Their customer service is terrible, they just ignore you and your problems, regardless of how bad or serious. They show little empathy or care, and there are a mounting number of cases, just read previous reviews. They'll no doubt give you a great sales experience and in the first few months they'll also likely be responsive and helpful, but once you've done your 3 month questionnaire they will then ignore you and your problems.We'll be pursuing legal advice on the matter, but I highly recommend you avoid Countryside.
1/5
TrustpilotThe Lino on a new build property was…
The Lino on a new build property was put down before the screed had a chance to go off. That was 7 years ago. In the last year it’s begun to crumble and is uneven. Louise from countryside has been my contact she has been very helpful in liaising with contract manager regarding getting made good from free. She is in the process of organising contractors to put down new screed floor and Lino. Can’t comment on quality of work until complete. Since writing this review the experience of dealing with this company has been a difficult one. The above review was true at the time but once the contractors were arranged that's when the problems started. They damaged the new floor while putting the appliances back. The man they sent that was employed directly by them was abusive and rude. They managed to damage the plinth's and cupboard doors, he damaged personal belongings. The list of problems is endless, that was weeks and weeks ago, since then I have been met with excuses and delays to put right all the things put wrong. And my only contact at Countryside has stopped answering the phone to me and doesn't read WhatsApp messages. My intention is to go to Vistry group their parent company and my advise is to any who has problems is to do the same. I have noticed there is a lot of negative feedback regarding Countryside
1/5
TrustpilotWorst ceiling insulation
Worst ceiling insulation, and customer services. We wrote to them 1 month ago, we still haven't received any update, and we still living in noisy flat.
1/5
TrustpilotI want to give 0 score.
I want to give 0 score.Worst in this world. Just asking for one certificate for remortgage but no response even they are told my mortgage offer is going to expire in two weeks. Two weeks gone, still no response. Calling them every day and promise to call me back but no response. I am suffering from so much pressure because my mortgage offer is going to expire. This company is not taking customer interest seriously. No accountability. I advise not to buy any property from them.
1/5
TrustpilotIncompetent customer service and site managers...
Been in our house 2 years now and still waiting for snags to be sorted.We have had 3 different site managers round to measure up for missing glass shelves in our bathroom, all 3 have got the measurements wrong, so we are still without shelves.Had some horrific attempts at sorting snags, such as repointing parts of the brickwork with a different colour mortar, then to miss the whole reason I reported the mortar.Customer service are impossible to contact. Will just ignore emails, tried to escalate multiple times.It's absolutely criminal that they're allowed to get away with this.
5/5
Trustpilot10/10!
The process of buying our new Countryside home has been so much better than we could have expected! They provided a part-ex service on our old property, meaning we didn’t have to worry about chains breaking down and the house falling through (which had already happened once before) We have purchased a house on the Charlton Gardens development in Apley, Telford and the sales team were amazing, especially Emily Buttery. I cannot sing her praises enough, she was informative, honest and did everything she could to get our completion across the line! She was always in contact with progression, site managers and the solicitors to ensure everything was on course. She even came in on her day off to hand the keys over on completion, when she really didn’t have to! We’re really excited to move into our new property and can’t recommend countryside enough!
1/5
TrustpilotAvoid if you want to keep your sanity
Having bought and lived in a Countryside home in Yorkshire for the last 14 months I believe I can give an honest review, The houses are very well designed and look the part. However the list of snags as they call them is endless every time I look at something I find fault, build quality is sub standard, started of pre moving when we were invited for a pre-move in check/demonstration (still waiting for this), It was cancelled due to the drive being laid so on the day before we should have moved in drive was being laid, day we moved in you guessed it no drive that took another fortnight! drain open in the rear garden that shouldn't be there according to the site manager, nest day there's a drain pipe on it which should have been there. a list of snags as long as your arm 18 to be precise including rear door opening but not being able to close, windows same, toilet stunk of faeces for weeks, shower drain blocked, boiler not operating correctly took a year to sort1 fascia boards looked like they had been fitted by a 3 year old, contractor's not coming to fix things when they should communication from the "help team" none existent you have to chase all the time or you get radio silence. in fact the only time we had any contact from Countryside that we didn't instigate was when they wanted the money. complaints procedure says they will acknowledge in 4 days deal with it in 10 days, last time took 4 weeks and me to chase to get them to acknowledge then a further 4 weeks for them to give a standard reply. My advice would be to stay well clear even if they make promises of "Xmas on us" take my word for it you could well regret the Xmas! if you have to take time out of your life to wit in for the repairs of which sometimes nobody shows you will not receive recompense, and we should know after waiting in for over 22 days in the last year thats all of 1 persons holiday allowance taken up it equates to a working month of waiting in and hoping it can be fixed and seeing the next thing falling apart whilst your there quality of products used is substandard spot lights in all the bathrooms rusted/pitted within a year this is just a fraction of the problems I could go on for pages, emails sent over the last 14 months well over 100! trying to get things sorted escalating complaints gets you nowhere they just give standard answers
1/5
TrustpilotNice Finish on Handover, but the covering up of poor workmanship
Be very careful when buying a Countryside home, get a professional snag company in straight away and make sure you check and double check everything. In the first year they will be your best friends, after year 2 you can forget any partnership or help from them at all. Emma who is supposed to be a Customer Service Manager or Director has zero customer skills and once they have your sale they don't care. They rarely turn up for appointments, the fitting of appliances and toilets, guttering and drains is all covered up by boards and sealant, hiding the poor workmanship that lies beneath. Also do your research on the freehold maintenance payments, you'll find only the homeowners have to pay it and not the social housing, they grounds that they maintain are all around the social houses, they've been brought up previously in Government about this, called it 'Fleecehold'
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Paddock Wood has the most, with 918 reviews rated 3.3 out of 5, followed by Dartford with 107.
The two Countryside Homes Home Counties South offices, by town:
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