Trusted Agent profile
★★★★★
106 reviews across 3 offices and 2 platforms
Cortland has three offices, in Birmingham, London and Newham. Together they have 106 reviews on two platforms, rated 4.0 out of 5 overall.
84
Reviews on Google
All 3 offices
22
Reviews on Trustpilot
All 3 offices
Cortland's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI had a viewing with Isabelle and she was very helpful in showing us around the apartments that were available and answering all the questions I had :)
Thank you for sharing such great feedback, K. The experience you described is exactly what we hope every viewing feels like, and it’s wonderful to know Isabelle’s help and clear answers made the process smooth for you. It really means a lot to see that care reflected in your visit. - Cortland Broad St.
5/5
GoogleI am very pleased with the way Isabel showed us around the property. Thankyou🤗 …
Thank you for the lovely review. We're so pleased to hear Isabel made the viewing such a positive experience for you. - Cortland Broad St.
5/5
GoogleIsabel was lovely and warm. Detailed explanation and insights about the flats and amenities. Loved it
Thank you for sharing such kind feedback. The warm, detailed experience you described is exactly what we aim for, and it’s great to hear Isabel’s insights into the apartments and amenities made such a positive impression. - Cortland Broad St.
5/5
GoogleYasmin showed the tour and it was beautiful and incredible the amenities was stunning with luxurious decor and appliance and private rooms with kitchens gyms 24 hr incredibles thank you for the tour Yasmin
Hi Mazza, Thank you for sharing your feedback with us and for the shout out! We are thrilled to hear you had an excellent experience touring with Yasmin. If you have any questions or need anything, please feel welcome to reach out to us. -The Cortland Broad St. team
5/5
GoogleIsabelle is a wonderful Staff memeber helped us a lot
Thank you for sharing such kind feedback, Reva. The support you described is exactly what we hope every visit feels like, and it’s wonderful to hear Isabelle made such a helpful impression. - Cortland Broad St.
5/5
GoogleThe Cortland is absolutely beautiful. The staff was extremely helpful and Isabelle did a great job showing us around.
Thank you for sharing your feedback with us, Aahana! We sincerely appreciate you giving Isabelle a shout out and are glad to know you had such a great experience, If you ever need anything, please always feel welcome to reach out. -The Cortland Broad St. team
5/5
GoogleI had a great experience with Isabelle during my apartment tour at Cortland. She did an amazing job explaining everything clearly, and the tour was very informative. Thank you, Isabelle, for making the process smooth and helpful!
Hi Lama, Thank you very much for sharing your feedback with us and forgiving Isabelle a shout out. We are happy to do whatever we can to provide the best experience possible, so please let us know if there is ever anything we can do for you! -The Cortland Broad St. team
5/5
GoogleAbsolutely, amazing accommodation. Really Good value for money, quite places to work, socialise and meet people, facilities are excellent washer dryer. You don't have a separate washing machine and a separate drier it is fantastic. Amenities are excellent staff, lovely lobby area, beautiful. It's just a really, really nice place to be the gym, massive. And it's just wonderful to be shown around by Isabel, absolutely lovely place in the centre of Birmingham, and you can blown away with roof top terrance UT
Hi Ursula, Thank you for sharing such amazing feedback. The experience you described is precisely the one we strive to provide to all of our residents; it truly means a lot to know that our team's hard work in trying to make that a reality pays off. If you ever need anything at all, don't be a stranger. -The Cortland Broad St. team
5/5
GoogleIsabelle bring me to visited the apartment, She is very patient . The environment here is very good.Everything is amazing!
Hi Hatti, Thank you so much for taking a moment to share your feedback with us. We truly appreciate you giving Isabelle a shout out. If you ever need anything at all, please always feel welcome to reach out to us! -The Cortland Broad St. team
5/5
GoogleIsabelle is good！She is a wonderful staff member with a great attitude! We are looking forward to our stay!
Hi Liyang, Thank you so much for the shout out! We are very fortunate to have her on our team and are so happy to know you had an amazing experience with her. If you have questions or need anything at all, please always feel welcome to reach out to us or stop by! -The Cortland Broad St. team
5/5
GoogleNew apartment with amazing views and rooms. Wonderful and friendly tour lady (Isabelle). Overall 9.5/10.
Hi Ashley, Thank you so much for taking a moment to share your feedback with us. If you have any questions or need anything at all, please feel welcome to reach out to our team. -The Cortland Broad St. team
1/5
TrustpilotIllegal charges for DOMESTIC VIOLENCE move-out
They are trying to charge me almost $9,000 for breaking my lease due to DOMESTIC VIOLENCE which is AGAINST THE LAW in Texas. I filled out all the necessary paperwork, and corporate is trying to tell me the office manager never sent it to them. That's not my problem bruh, ask them for it. The assistant manager sent me a copy after I signed, to the stupid Cortland app which I no longer have access to but they won't re-instate my access to go back in and get it. I even sent corporate a copy of my Protective Order. I transferred the lease to my ex and he stayed there for another 2 months after I left SO I AM FREE AND CLEAR OF ALL CHARGES. Can't get a hold of any manager to try and figure any of this out, but I'll keep trying because their incompetence will NOT ruin my 800+ credit score.
5/5
GoogleBeautiful venue would definitely visit there again
1/5
TrustpilotFinal Account Fraud After Move-Out, $1,700 in Bogus Charges Turned Into $3,060 Demand
After paying thousands in rent and a negotiated early termination fee, Cortland Ridglea Apartments in Fort Worth, Texas, hit me with over $1,700 in bogus charges after move-out, including chlorine and cleaning fees, and kept my entire $565 deposit. Multiple emails, sent directly to Fort Worth management and Cortland’s corporate headquarters in Atlanta, have been ignored. Calls go unanswered. No receipts. No breakdown. No justification. The silence from both local and corporate is deliberate. Because of their overreach, my original $565 dispute has now escalated to a $3,060 demand. This is textbook retaliatory billing: I moved out peacefully. I paid what was agreed. And now they’re trying to squeeze more money on the backend. This is not a dispute over damage or late rent. This is about integrity. Residents: protect yourselves. Get every agreement in writing, especially move-out terms, and scrutinize the final account. Do not trust verbal assurances. If Cortland wants to resolve this fairly, my door remains open. Otherwise, the matter will move forward.
1/5
TrustpilotInInvasion of Privacy and Ongoing Mismanagement, Do Better, Cortland Rosslynvasion of Privacy and Ongoing…
Invasion of Privacy and Ongoing Mismanagement, Do Better, Cortland Rosslyn I’ve been living at Cortland Rosslyn for some time now, and while the location is great, the management of shared amenities, especially the pool, has become a serious issue. The same lifeguard (from Jamaica) that I and others have repeatedly reported for aggressive and unprofessional behavior has now crossed a serious line. Tonight, he attempted to close the pool at 7:45 PM, even though posted hours clearly say it closes at 8:00 PM. When I calmly reminded him I still had 15 minutes, and that I wasn’t even in the pool but sitting in the cabana, he began yelling at me and threatened to ban me from the pool entirely. Then things escalated. He started taking pictures of everyone still at the pool, including a photo of me in a bikini, without my consent. Not only is that completely inappropriate and a violation of privacy, but it’s also alarming that he took photos of children present as well. That is completely unacceptable behavior, and frankly, grounds for immediate termination. This comes after multiple other incidents, him yelling at guests, accusing people of racism over harmless gestures, and making everyone feel uncomfortable. Management has been informed several times. Why is this person still employed here? We pay luxury rent prices to live here, $3,000 and up, not to be treated like we're in a hostile environment. Cortland needs to take resident safety and privacy seriously and replace this individual with someone professional and respectful (his Serbian colleague is a great example). Until then, I cannot recommend this place to anyone who values peace of mind or basic respect.
5/5
GoogleIt's fantastic, and it provides great emotional value. I really like you
5/5
GoogleIsabelle was really good when taking me through my virtual tour, very informative and I can’t wait to move into my new home
5/5
GoogleRating only, no written review.
1/5
Trustpilotworst costumer servixw
I live here in Cortland Hollywood , this is my 4th year and I am here only because is close to my job. This place has the most terrible costumer service I have ever experience. They don’t care about the people who lives here at all. They don’t respond your calls , they give wrong information, they change the people who works at the office every time. If you go to the office to ask something they get mad (always). Basically the seems to enjoy having a bad energy. Is the worst treatment to people. Also be very careful and take screenshots of everything because then, they give wrong information and pretend that is your fault. Happens to me every year. Hopefully this is my last one here.
5/5
GoogleI haven't got enough words to express how much we love living here! Superbly pet friendly, our 2 doggies love living here as they have a great pet park and a great policy - the staff love them and free treats on the reception desk sways their love. We have had a couple of minor challenges since we have been here and the staff have been nothing but accepting and quick to resolve. They should have charged us for something we accidentally damaged, but they didn't. Trudie as the building manager is nothing short of a superstar, she literally wants nothing better than to have a community full of happy residents who can socialise, use the bookable rooms, and generally having the best living experience possible. This oozes from her, and if something/someone puts that at risk, she is quick to get on top of it. Talking of bookable rooms, we love the free to use rooms around the building for social events and the business lounge is used daily by me for work, of which have quiet spaces and a conference room if i needed more space. They also house my specific ergonomic chair in their office for me, so I can use it downstairs as and when I need. There isn't enough room for everything I want to write but I will bullet the rest: 1. Superb friendly Staff - daily doggie fusses 2. Luxury contemporary decor in all bookable rooms and shareable spaces 3. Residents socialise often 4. Book club, Running club weekly 5. Monthly events like bring a dish, games night against the staff 6. Can do what you like in the rooms as long as you can put it back 7. Gym is high quality, with classes If you can, live here.. is my overall summary. Close to all amenities, and easy to get onto the aston expressway if you need to get out of Birmingham quickly.
5/5
GoogleIsabelle was amazing today! Viewing went great!
1/5
TrustpilotThey should consider taking off late…
They should consider taking off late fees not just once in the lifetime of being a tenant, if the tenant lost his or her job or an unexpected situation occurs. I can see once a year, but come on that is such a stupid rule. Have some compassion.
5/5
GoogleRating only, no written review.
Hey neighbor! Thank you for your feedback. If you ever need anything at all, please don't hesitate to let us know! - Your team at Cortland Broad St.
4/5
GoogleGood
Hi there, Thank you so much for taking a moment to share your feedback with us! We truly appreciate you letting us know your thoughts on your experience at our community, and hope you will always feel welcome to get in touch with us if you ever need anything at all. - Your team at Cortland Broad St.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birmingham has the most, with 93 reviews rated 4.0 out of 5, followed by London with 13.
The three Cortland offices, by town:
