5/5
Rating only, no written review.

Trusted Agent profile
★★★★★
106 reviews across 3 offices and 2 platforms
Cortland has three offices, in Birmingham, London and Newham. Together they have 106 reviews on two platforms, rated 4.0 out of 5 overall.
84
Reviews on Google
All 3 offices
22
Reviews on Trustpilot
All 3 offices
Cortland's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
4/5
New flats in South london
2/5
Domain - does not do what it says on the tin
Domain, Reading The management appears to have no control over the basics of letting property. Despite paying highly for rental here, there are far too few staff to undertake all of the work required on such a big property, leading to a dismissive approach to most issues. Although staff are normally friendly, when reporting issues, if I ask in person I am asked to send an email, and when sending an email, I never receive a response. There appears to be nothing in place to track and measure the completion of maintenance work, and if there is someone is defiantly bodging it - for their own person gain, or, although I very much hope they don't have to, to avoid their job being at risk! This wouldn't be an issue if there weren't so many problems already when we moved in! Additionally, we haven't received any contact from the consolidated electricity supply in the over 8 months - a particular concern with todays inflationary environment. It's a shame for such a fantastic new build to be so challenging to live in!
1/5
Sham
Sham. Started off calling themselves LIV GROUP and then when the tuuuurd started to be shovelled they changed their name. The people are fraudsters. Take overpriced rent for little support or return. Communication is nonexistent unless you find the director on LinkedIn and message directly for it to filter down. These people are scum. The apartments are full of scum that haven't been properly vetted. And yet, I'm paying top end of £3k per month. We have pikeys on the bottom floor smoking weed and attacking people for no apparent reason. We have people stealing parcels from reception. We have a barrage of Eastern European Uber drivers treating the car park like a playground. This is Surrey, not Moss Side!!!
1/5
Very rude Staff
This review is for Cartland in reading.the location is fantastic apartments are good.but you need to train your senior staff to be courteous to your customers.I had an not so friendly experience with your General Manager at reading Sheila who I thought was a bit racist towards me.the rest of the staff has been fantastic and helpful .I have not had a very pleasant relationship with her since then.
5/5
Rating only, no written review.
3/5
Rating only, no written review.
2/5
Cortland's Corporate Greed = Higher Rents, Unaffordable Housing Markets
Cortland manages apartment complexes and I have lived at a few newer properties that were starting by someone else and then bought out by Cortland. In my experience, when Cortland takes over, many of the free amenities (like snacks in the leasing office, branded dog bag holders, etc.) go away and they raise rent significantly. When Cortland took over, they raised the rent on my current apartment for new leaders by $500 flat, all units went up $500 for no reason at all. Cortland's corporate greed is not harmless; when they needlessly raise rents for every property they own/manage, it pushes hardworking people out of the area and contributes to unstable housing markets.
4/5
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birmingham has the most, with 93 reviews rated 4.0 out of 5, followed by London with 13.
The three Cortland offices, by town: