5/5
GoogleExcellent service, bought my first home with them and cannot recommend them enough!
Trusted Agent profile
Colubrid estate agents in Stanford-Le-Hope and Chelmsford
★★★★★
424 reviews across 2 offices and 2 platforms
Colubrid has two offices, in Stanford-Le-Hope and Chelmsford. Together they have 424 reviews on two platforms, rated 4.7 out of 5 overall.
386
Reviews on Google
All 2 offices
38
Reviews on Trustpilot
Business-wide
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Our offices
Colubrid's two offices, most reviewed first. Each has its own page.
Latest reviews from every Colubrid office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe had a fantastic experience with the team from start to finish. As first time sellers, they were incredibly helpful and took the time to explain everything we needed to do. They kept us informed throughout the whole process, answered any questions we had quickly, and their communication was excellent. They made what could have been a stressful experience much easier. We would definitely recommend them to anyone looking to buy or sell a property. Thank you for all your help!
5/5
GoogleThe Colubrid team were absolutely fantastic throughout the moving process. They were very warm, friendly, and efficient and their communication was excellent from start to finish. They were always on hand to provide advice and support and they played a key role in making things run smoothly. We enjoyed working with them and are grateful for their expertise, knowledge and guidance. We would highly recommend Colubrid and their services.
2/5
TrustpilotDashboard never materialised and the sale went nowhere
Overall, our experience was disappointing. The initial valuation was in line with other estate agents, but the offers we received, first £25,000 below and then £18,000 below the valuation estimate, raised concerns. The first offer was £5,000 below what we paid 4, 5 years ago, and the second offer was only £2,000 above what we originally paid. When I turned these down and said I wanted at least £10,000 more than what we paid, we were then told that the market hadn’t changed much since we bought the property and that we should expect similar prices, even though they had originally valued it at £20,000 more than what we paid. Part of the reason I chose to sell with Colubrid was because they offer a dashboard where you can see stats for your property on Rightmove, along with viewings and feedback. However, I asked multiple times about getting access to this and was always told they were fixing bugs and would send login details once it was ready. During the entire time our property was on the market, I never received any login details and was given the same response each time, that it should be ready in a few weeks. I’m not sure what’s going on with their dashboard, but if that’s a key reason for choosing them, I would take that out of the equation. We were told it was a good market and that the property would sell easily, but that just wasn’t the case for us. Over four months, we only had four viewing requests, and just two of those actually turned into viewings, which felt quite low. It’s hard to say whether it was the valuation, the market, or just the effort put into selling and marketing the property, but overall it just didn’t go well. It also felt like there wasn’t much concern or urgency from the agent when things weren’t progressing, which was frustrating.
1/5
TrustpilotDo not use this company
Do not use this company, they're lying and corrupt. Told me I was tied in for two weeks when infact it was 16 weeks, contract was in pen and he clearly added bits in there when he left, they reduced my house on Rightmove without consulting me. Josh from Stanford brunch is sneaky. Avoid at all costs.
5/5
GoogleExcellent service from Colubrid Estate Agent and especially Maya throughout the whole house purchase process. From the very first viewing, Maya was extremely friendly, welcoming, and professional, making us feel comfortable straight away. She was always helpful, quick to answer questions, and kept us updated throughout the process. Her support made buying the house much smoother and less stressful. Highly recommend their service to anyone purchasing a property. Thank you again for all your help!
5/5
GoogleLisa, Rob and Josh been great. Thank you for helping with my property purchase.
5/5
GoogleI had a great experience with Colubrid Estate Agent. The team was professional, responsive, and very knowledgeable throughout the entire process. Specially Maya she kept me updated at every stage and made everything feel straightforward and stress-free. Her attention to detail and genuine commitment to customer service really stood out. I would highly recommend Colubrid to anyone looking to buy, sell, or rent a property.
5/5
GoogleJosh and Lisa did help us and we’re amazing. Thank you again 🙏🙏 …
5/5
GoogleColubrid have been extremely helpful whilst working with them. Josh has been knowledgeable and Lisa is unbelievably helpful! Nothing is too much effort for them and they really seem to care. Would always recommend them going forward.
5/5
GoogleExcellent service and a special thank you to Maya from Colubrid for going the extra mile to push the sale for me to get the house thank you again x
5/5
Googlehad a great experience with colubrid Josh and Lisa have been so helpful along the way of buying my first home couldn’t recommend enough!
5/5
GoogleLong road but the team stuck with me .Very positive and very helpful and I felt that I got to know them very well. They are very professional people and help me moved on great Team and always happy to help and support you on your move .I would always recommend them to anyone who wants to buy or move.
5/5
GoogleBradley and Josh have been excellent. Top service by the pair of them at every step of the way. No question was silly and they were very helpful at every stage. Appreciate your help with it all, thank you.
4/5
GoogleWe used Colubrid for the recent sale of our property, choosing them after meeting with several estate agents. They were confident they could achieve a top price and advised listing at what we felt was a high valuation, something we were assured was appropriate. Unfortunately, this proved optimistic. After two weeks with no interest, we reduced the price by £25k, and then again by a further £25k as interest remained limited. We eventually secured a buyer at a much lower price, having carried out the majority of the viewings ourselves despite initially being told these would be managed for us. That said, once the sale was agreed, the back-office team were excellent, efficient, responsive, and easy to deal with throughout. We also used our own solicitors, which likely helped keep things moving smoothly. Overall, we would recommend them, but advise others to be mindful around initial pricing expectations.
1/5
GoogleComplete joke of a business, I genuinely don’t understand how they’re still operating. Booked a viewing, called ahead to say I’d be 5 minutes late, and was told “no problem” and that their colleague would be informed. Clearly that meant absolutely nothing. We turn up after going out of our way to get there, and surprise, no agent, no call, no message, no sign of anyone. The place itself was awkward to find, and I ended up calling them non-stop, easily 15, 20 times, trying to figure out where this so-called agent was. Nothing. Ignored. Zero effort to help, zero professionalism. What really tops it off is the absolute lack of basic communication. The agent who was meant to be there didn’t bother showing up or checking in, and the one in the office, who knew we were trying to locate their colleague, just stopped answering completely. Who does that? It’s beyond incompetent. This isn’t just poor service, it’s a complete waste of time and a total shambles from start to finish. No organisation, no accountability, no respect for clients whatsoever. Avoid at all costs unless you enjoy being ignored and messed around.
5/5
GoogleWe recently purchased our first home through Colubrid , and we couldn't be happier. As first-time buyers, we had a lot of questions, but the team was incredibly helpful, informative, and responsive at all times. They made the whole process smooth, transparent, and exciting. Truly five-star service!"
5/5
GoogleColubrid were amazing. Bradley arranged my viewings and kept me updated throughout, and Josh was incredibly helpful with the process once I put an offer in. Lea, who showed me around, was so friendly and made me feel valued, even when she had her hands full with other people viewing the same property. I’m still in the early stages of the process, but it’s great to know I can reach out to the team for advice and support.
5/5
GoogleRating only, no written review.
5/5
GoogleMaya was so helpful with my purchase and sale. I would highly recommend working with Colubird. Thank you for your help!
5/5
GoogleMaya was excellent during all the viewings for the property I purchased. She was friendly, professional, and very knowledgeable, making each visit smooth and informative. Her communication was clear throughout, and she made the whole experience feel easy and enjoyable
5/5
GoogleRating only, no written review.
1/5
Trustpilot1 Viewing in 6 weeks in a prime area…
1 Viewing in 6 weeks in a prime area while other homes in the area are selling around us.
1/5
TrustpilotI am writing to express my…
I am writing to express my disappointment with the way our property has been managed. We were informed that viewings were scheduled to take place today, yet we have received no communication whatsoever, no confirmation, no updates, and no indication as to whether these viewings actually went ahead. This lack of contact is extremely frustrating, particularly given that we have been relying on your team to manage this process professionally and proactively. More broadly, the level of communication from your side has been consistently poor. We have had to chase for updates, and even then, responses have been limited or delayed. As your clients, we expect to be kept informed, especially regarding something as important as viewings. Today’s situation has only reinforced our concerns. We arranged our day around the expectation that viewings would be taking place, only to be left completely in the dark. This is not the level of service we were led to expect. We would appreciate an immediate update on: -Whether any viewings were actually scheduled or carried out today -A clear explanation for the lack of communication Moving forward, we expect a much more consistent and proactive approach to communication. Please treat this as a formal complaint and confirm what steps will be taken to ensure this does not happen again. We look forward to your prompt response.
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Questions about Colubrid
Which Colubrid office has the most reviews?
Stanford-Le-Hope has the most, with 301 reviews rated 4.7 out of 5, followed by Chelmsford with 160.
Where are the Colubrid offices?
The two Colubrid offices, by town:
- Chelmsford: 16 Village Square, Chelmer Village, Chelmsford, CM2 6RF
- Stanford-Le-Hope: 17 Kings Parade, King Street, Stanford-Le-Hope, SS17 0HR
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