Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe we're first time buyers and Charlotte from the progressions team was great! She responded to all our emails in sufficient time and went the extra mile of ensuring our purchase completed. Charlotte had patience during what felt like a forever proccess. Despite the challenges we faced Charlotte always reassured us that she was there to help. We would defiantly recommend Colubrid to family and friends.
Nubian · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Nubian,
Thank you for your kind words. We will pass your feedback onto Charlotte, she will be really happy to hear that you found her to be helpful.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleColubrid have been brilliant when I got in touch with them regarding a number of properties I viewed with them. Although I didn't purchase anything from them in the end, the team were always polite and helpful and not pushy. A big thank you to Jake in particular who kept me regularly up to date on the status of some of my enquiries and was always willing to assist with any questions I had.
Michael · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Michael,
Thank you so much for this positive review!
It says alot about how happy you were that you went out of your way to leave us this review even though you didnt end up buying from us.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleExcellent Estate Agent! Colubrid are so professional and very effective in the business. From providing free valuation to putting my property up for sale, I was getting offers after just one week. Very friendly to deal with as well. Colubrid exceeded my expectations in terms of service delivery. I would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Eddie · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Eddie,
Thank you so much for taking the time to leave us this review. We are glad that you felt we exceeded your expectations with the service we provided.
Many Thanks
Colubrid
★★★★★ 5/5
GoogleFabulous service from the start. Put our house up for sale and have had brilliant communication since day one, had offers after 4 days and accepted one within a week. Very willing to help and answer any questions we had. Very confident that the great service will continue throughout and would highly recommend Colubrid if you're looking to sell. Andrew and Keely in particular have been great!PositiveResponsiveness, Quality, Professionalism, Value
Kayleigh · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Kayleigh,
Thank you so much for leaving us this review.
We will pass your comments onto Andrew and Keely.
Many Thanks
Colubrid
★★★★★ 5/5
GoogleWow wow wow! I honestly couldn't recommend them enough. Through every stage and steps of buying our first home the Colubrid team were outstanding!
It's such a stressful time buying a house especially when you're a first time buyer like us and it was so easy and completed in 10 weeks. The portal platform enables us to keep track of our progress, see what contact they'd had with advisors and solicitors. I would 1000% recommend Colubrid to anyone I know. Thanks again. Sophie and Andrew ☺️☺️
Sophie · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Wow, what a lovely review to read!
We are very happy that we sold you your first home and wish you every happiness there.
Many Thanks
Colubrid
★★★★★ 5/5
GoogleFrom start to finish Colubrid were absolutely fantastic! I initially met with Andrew Mutlow; one of the business owners and had a very great customer experience with him. He was able to work with my budget and I had a great commission fee arranged. He remained accessible and approachable during the conveyancing process.
The photography for my flat was arranged promptly and my listing was uploaded within the agreed time. Although I only received one offer for my flat, I had an offer accepted within two weeks of my flat been on the market.
With regards to my viewings, I handled this myself but Colubrid were great in facilitating the bookings. Josh was very helpful and kept me up-to-date with phone calls and emails. Josh was a good conduit between myself and the buyers to help get the offer as close to my asking price as possible.
The sales progression team were second to none, Charlotte did an absolutely stellar job in ensuring all lines of communication were open between my solicitors, the buyers, and the buyers solicitors. My solicitor was absolutely appalling and made the experience excruciating for the chain. Charlotte was constantly on my solicitors tail, phoning and emailing my solicitors to try and get things moving. With the hurricane of the conveyancing, exchanging late and having a late completion on a Thursday evening because of issues that my solicitor presented, Charlotte remained on the ball and I am so grateful for the help that was provided.
I can’t individually name everybody that played a part, however everyone that I interacted with was great and I will definitely use Colubrid again, and I would definitely recommend the services. I’m now sitting in my house, and I can breathe again.
Evelyn · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Evelyn,
WOW! What a lovely review to read!
We are so glad that we were able to get the sale of your flat over the line and we are so happy that you were pleased with the service that we provided.
We will pass your comments onto all of the team and wish you every happiness in your new home.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleAbsolutely amazing experience! Can't fault these guys!
Naomi · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Hi Naomi,
Thank you for your comments.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleGreat work from Joshua and the team! Many thanks!!
Jack · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Hi Jack,
Thank you for your positve review.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleGreat experience from start to finish! What a lovely chap Andrew is 😎 …
Alfie · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Hi Alfie,
Thank you for your postive comments. Andrew is definitely one of the best, we will pass your feedback onto him.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleFantastic staff always helpful and available. They found my family and me our dream 1st time home. Highly recommend!!!PositiveResponsiveness, Quality, Professionalism, Value
Carla · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Hi Carla, so glad we were able to assist, we hope to be of service to you again in the future.
★★★★★ 4/5
GoogleThey put a lot of effort to advertise the property - a detailed photoshoot and a video; as a result we received more interests (than others agents) and consequently landed with a tenant. Top job!PositiveResponsiveness, Quality, Professionalism, Value
Venkata · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Hi Venkata, thank you for your great feedback, I am so pleased that you had a good experience with Colubrid. We hope to be of service to you again at some point.
★★★★★ 1/5
GoogleI would definitely not recommend these estate agents..I did unfortunately pay them thousands of pounds ,and had to push them every day whereby I it wasn't for myself pushing I would have paid extra in stamp duty. The MD lacks any understanding ,or takes no responsibility for their unprofessional way they had dealt with the sale of my property..Mike the MD just states. Well will sold at market value..He is a rock manager that hides under a rock..They did nothing amazing but caused more issue and headache..Like I've stated. If I did not push daily then nothing would have happened therefore asking me whom had used and pay this company thousands would I Recommend them the answer is No
Use a well known agent !!
Lastly. Read their replies..Blinked by the facts the customer Me had to push them to do their job what they are paid to do ..In the past I have never had to push an Estate agent. The proof is in the pudding..Do not use them!NegativeProfessionalism
Vincent · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Dear Mr Graham,
This is the second review that you have left our company over the past couple of days. We responded to your first review clarifying the situation and since we have replied you have deleted your review and left us this new one because you clearly did not like that we had made it abundantly clear that you had no grounds for leaving us a negative review.
Looking through your review history on Google, we can see that you have left three estate agents 1* reviews as well as a solicitor. It is clear that you were very frustrated with the process of selling/buying property. You have even gone out of your way to leave a local McDonald’s a 1* review.
We will again clarify the situation below:
We are obviously very disappointed to read your review. We pride ourselves in delivering the highest level of service to our customers to achieve them their goals in the house moving process.
We were unfortunately anticipating you leaving us a negative review due to your threats to slander our company if we did not give in to your demands to reimburse your costs for removal vans.
Your complaint to us was in relation to difficulties with booking removal vans and also over agreeing completion dates for your house move. As we stated in our response to your complaint, this is not a reflection on us or our service to you.
We are extremely happy and proud that we were able to achieve you the full asking price for your property in a quick timescale but we are disappointed that our hard work has been forgotten about due to your frustration with moving dates which is ultimately the responsibility of your solicitor as these are legal issues.
We are very happy though, that we were able to achieve you the asking price for your property and that we got you moved prior to the stamp duty holiday deadline, saving you thousands of pounds in additional moving costs.
We wish you all the happiness in your new home and the best of luck with the future.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleA fantastic service from start to finish. Colubrid sold my property much quicker than I expected and got me £15,000 more than I was hoping for! Special thanks to Andrew Mutlow who was always on hand to help throughout the process. Even called me in his personal time.
Elise · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Hi Elise,
Thank you for leaving us this positive review. We are all really pleased that we were able to secure you a buyer both quickly and at a price £15,000 higher than you had expected!
We wish you every happiness in your new home.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleAmazing work from the team at Colubrid! Been looking for a house for a year and then have been sending me stuff on emails, ringing me, and keeping me in the looop! Jake is very enthusiastic and bubbly, makes it so warming when talking to him, All the staff there are lovely and deserve praise for there hard work
10 out of 10 service!!
Jake · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Hi Peter,
Thank you for leaving us your positive comments. We will certainly pass your positive feedback onto Jake.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleMy wife and I used Colubrid to sell our house and the service we have received from Josh, Keely, Ricky, Connor, Jake and Taylor so far has been exceptional. They arranged nearly 30 viewings for us over a weekend and then due to us getting Covid had to move them all to the following weekend, this was done smoothly and efficiently. The result was we had several offers which were managed by Josh who got us a price we are very happy with and all at a great fixed price. An estate agent that gives you a first rate high street service at internet prices highly recommended.
D · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Hi,
Thank you for your kind words. We will pass your feedback onto the team members you have specifically mentioned.
Many Thanks
Colubrid Estate Agents
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