5/5
TrustpilotJosh was amazing
Josh was amazing. Great company and great team.
Trusted Agent profile
Colubrid estate agents in Stanford-Le-Hope and Chelmsford
★★★★★
424 reviews across 2 offices and 2 platforms
Colubrid has two offices, in Stanford-Le-Hope and Chelmsford. Together they have 424 reviews on two platforms, rated 4.7 out of 5 overall.
386
Reviews on Google
All 2 offices
38
Reviews on Trustpilot
Business-wide
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Our offices
Colubrid's two offices, most reviewed first. Each has its own page.
Latest reviews from every Colubrid office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
Trustpilot⭐ 1/5
⭐ 1/5 Extremely disappointing experience with Colubrid and Josh Bennett, Associate Director. I found Josh’s handling of my situation unprofessional, dismissive and lacking accountability. I never refused to pay the £1,000 reservation fee, I simply asked whether the sellers would be willing to proceed without it- I was ready to proceed and had everything in place. Despite this, my position was later presented very differently, and when things went wrong, I felt the responsibility was simply pushed back onto me rather than Josh taking any accountability for how the situation had been handled. What has been particularly frustrating is the lack of respect and professionalism throughout. Communication has been poor, and when I have tried to speak to Josh directly, I have repeatedly been told he is out of the office and have struggled to actually get him on the phone. The whole experience has left me feeling that closing the sale was prioritised over clear, honest and professional communication with me as a buyer. I would not recommend dealing with Josh or Colubrid.
5/5
TrustpilotGreat communication!
Great communication from start to finish when buying my property. Highly recommend.
5/5
GoogleJosh & the team were very helpful to us in getting our offer accepted. They kept us up to date all through the process & have never been too busy to take a phonecall or a query. Wouldn't hesitate to recommend them
5/5
GoogleMy House was sold within 6 days of being on the market. Andrew and his team were fantastic and with me every step of the way. Highly recommend.
1/5
GoogleThis estate agency was an absolute nightmare. Make sure you receive and read their full Terms & Conditions before signing, as I was only given mine after I decided to remove my property from the market. Their contract is extremely restrictive, even after I said I no longer wanted to sell, they insisted I keep the property listed for another 28 days. After numerous emails, the branch manager eventually agreed to release me. I also complained to HR, only to be told to deal with the same person I had issues with. They boast about selling every property they list, but in my opinion, their restrictive contracts play a big part in that. I would not recommend this agency. Read the T&Cs carefully before signing.
5/5
GoogleRating only, no written review.
5/5
TrustpilotAmazing service and people in both…
Amazing service and people in both offices.
1/5
TrustpilotEstate Angency nightmare
This estate agency was an absolute nightmare. Make sure you receive and read their full Terms & Conditions before signing, as I was only given mine after I decided to remove my property from the market. Their contract is extremely restrictive, even after I said I no longer wanted to sell, they insisted I keep the property listed for another 28 days. After numerous emails, the branch manager eventually agreed to release me. I also complained to HR, only to be told to deal with the same person I had issues with. They boast about selling every property they list, but in my opinion, their restrictive contracts play a big part in that. I would not recommend this agency. Read the T&Cs carefully before signing.
5/5
Trustpilot10/10 customer service :)
I’ve had a few viewings with Colubrid this week and have found both Kavan and James to be extremely professional, polite and knowledgeable. As someone who hasn’t rented before, they’ve made me feel completely at ease throughout the process and have confidently answered any questions I’ve had. I’d also like to give a special mention to Kavan for his excellent customer service. I called to enquire about viewing a property I really liked, but unfortunately all the viewing slots had already been booked. Kavan went the extra mile and called me the following day to offer me a cancellation slot. I really appreciated the effort and personal touch. Overall, a great experience so far and I would highly recommend Colubrid! Thank you :)
5/5
TrustpilotJosh & the team were very helpful to us…
Josh & the team were very helpful to us in getting our offer accepted. They kept us up to date all through the process & have never been too busy to take a phonecall or a query. Wouldn't hesitate to recommend them
5/5
TrustpilotThird Estate Agent instructed
Third Estate Agent instructed. They got us a buyer in the first week. Absolutely excellent service. Really happy with the team
5/5
TrustpilotGreat Company
5/5
GoogleTony from Colubrid was brilliant from start to finish, great communication throughout. Really top bloke who made it possible for us. Great service from the whole team.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleTony has been really helpful during the entire process of selling our property. He is extremely efficient and reliable. This has made the process streamlined and stress free . Grace
5/5
GoogleExceptional Service! I couldn’t recommend Colubrid Estate Agents highly enough. They helped me with both the sale of my property and the purchase of my new home, and the whole process was handled brilliantly from start to finish. A special mention to Kavan, who was absolutely fantastic throughout. Professional, friendly, knowledgeable and always on hand to answer questions, provide updates and keep everything moving. He went above and beyond to make what can be a very stressful process feel as smooth and straightforward as possible. I’m incredibly grateful for all their help and wouldn’t hesitate to recommend Colubrid Estate Agents, especially Kavan, to anyone looking to buy or sell a property. Fantastic service from a great team
5/5
GooglePurchased my first home through colubrid and they are very helpful. They walked me through the whole process and was always happy to answer any questions I had.
5/5
TrustpilotAmazing!
As a first time buyer I purchased my first property through colubrid. They were extremely helpful and walked me through all the stages and were always happy to help. Couldn’t recommend more!
5/5
TrustpilotFantastic service
Fantastic service! 15 viewings in the first week and sold above asking price within a week
1/5
TrustpilotSly, avoid at all costs!
Very unhelpful, poor communication and try to take advantage of first time buyers. Lisa from Sales progression contacted our mortgage advisor without our permission or knowledge to tell them to use a different lender due to the absence of risk assessments for the cladding on the building of the property we were purchasing. Thankfully, our mortgage advisor are honest and trustworthy unlike this company, and informed us of this and completely backed our best interests and insisted risk assessments were obtained. This took almost 6 months to be completed. The sales progression team refused to speak to us over the phone and were equally unhelpful when our mortgage advisors were requesting updates. The one time I did speak to Lisa over the phone she was extremely rude and told me dismissive and had a huge amount of attitude. If I was a vendor, I’d also be very disappointed to know that the sales progression team do nothing to actually try and progress your sale, and instead place obstacles and avoid buyers. When these risk assessments were eventually completed (after much a battle) and came back, the cladding was a risk and urgent work would need to be completed. I strongly believe Colurbrid knew what the outcome of this risk assessment would be and tried to take advantage of a young family - as if the risks posed by unsafe cladding isn’t an extremely serious issue! Furthermore, when we requested our reservation fee be returned after 5 months of no progress, this took weeks to be completed. Despite the manager, Josh, agreeing to this within days of requesting it and “passing it over to the accounts department”, we did not receive it. Maya then tried to backtrack saying she needed confirmation that it had been agreed to be returned when Josh was away (despite the email where Josh had agreed being sent to her) and then claimed the accounts department can only make payments every other Thursday. My partner was passed around different people on the phone about this issue too. He was told her was being passed over to accounts, and was passed to the receptionist, who passed him to sales progression, who passed him to another department, who passed him back to reception, who passed him to the contracts department, before being cut off. We eventually got our fee back after a lengthy complaint, on a day which was not a Thursday! Funny that. Please please ignore the Google reviews which they clearly have control to get removed! Their service is shocking and they are sly, deceitful and ultimately do not care about their buyers or vendors alike.
5/5
GoogleExcellent communication and friendly service. Maya was so approachable and proactive in helping me find houses to buy that are suitable for me and made the bookings process really easy. A big thank you for all your support 😊😊 …
5/5
GoogleJosh, Lisa, and Rob were so helpfull, buying our First house was completely stress free with them, any questions any time of the day they would answer and lead us in the right direction, it took about 10 weeks start to finish but there was also no chain. Would definitely recommend to use them if you're buying or selling. Thank you for everything. Nicole and Danny
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Colubrid
Which Colubrid office has the most reviews?
Stanford-Le-Hope has the most, with 301 reviews rated 4.7 out of 5, followed by Chelmsford with 160.
Where are the Colubrid offices?
The two Colubrid offices, by town:
- Chelmsford: 16 Village Square, Chelmer Village, Chelmsford, CM2 6RF
- Stanford-Le-Hope: 17 Kings Parade, King Street, Stanford-Le-Hope, SS17 0HR
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