5/5
TrustpilotWas at the CKB in sydnimtoday and the a…
Was at the CKB in sydnimtoday and the a great help from Astha, she help me and my moving partner go throught the process easily till we moved into the place Thank you astha
Trusted Agent profile
CKB Estate Agents in London
★★★★★
597 reviews across 2 offices and 4 platforms
CKB Estate Agents has two offices, all in London. Together they have 597 reviews on four platforms, rated 4.4 out of 5 overall.
471
Reviews on Google
All 2 offices
12
Reviews on Facebook
All 2 offices
1
Reviews on Yell
All 2 offices
113
Reviews on Trustpilot
Business-wide
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Our offices
CKB Estate Agents's two offices, most reviewed first. Each has its own page.
Latest reviews from every CKB Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
Google⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience with CKB Letting Agents, thanks to Astha! She was incredibly patient and prompt in her responses, whether by email or phone, and helped me move through the process quickly and smoothly. Astha made sure I was well-informed at every stage, which gave me real confidence in the decisions I was making. The turnaround was impressively fast: from application acceptance to move-in date, everything was sorted within a week! Astha is truly a cornerstone of this company, professional, supportive, and efficient. Highly recommend!
5/5
GoogleCristina was helpful and accommodating throughout, from when I initially phoned and at the viewing. She had all the property details and was very polite.
5/5
GoogleAstha has been a great help to us and very patient whilst Ive been away she has given time for me to do all the necessary paperwork while abroad :)
1/5
GoogleVery disappointed with our experience. We had a scheduled property viewing at 15:45 and arrived at 15:36. Upon calling the agent, we were told she had been waiting for five minutes and could no longer stay. She then left without showing us the property, leaving my pregnant wife standing outside. We fully understand the importance of punctuality, but arriving nine minutes early should not result in a cancelled viewing, especially without any attempt to communicate in a more professional or considerate manner. This level of service was unacceptable and showed a complete lack of courtesy and flexibility.
1/5
Trustpilotavoid at any cost
if I could give it a -10 rating I would. This company is beyond of a joke. They treat their customers like dirt. Over the 3 x years of my tenancy they ignored reported maintenance issues multiple times, made up stories, disregarded complaints, indirectly caused a damage to my property, lied and denied any wrongdoing. Not wanting to deal with the agency any longer I sat down and wrote a complaint to the landlord - which took me 2.5hrs to write ( after multiple floodings from a blocked shower ) and the lanlord just passed it onto the agency, which shows a complete and utter disrespect to a paying customer ( btw in their reply the agency said they 'disagree' (!)). It started before I even moved in - nobody passed on the keys to me for 4 x days until I called them, and they never told me the garden in the property was shared ( but told me I would 'have to maintain the lawn' ). Let that sink in. This company is an absolute height of arrogance ( btw I always paid rent in advance, was not late a single time )
5/5
GoogleCKB estate agents have been really helpful and supportive throughout this process and Astha was so friendly and kind!
5/5
GoogleAstha has been great all the way through the process. Thank you
5/5
GoogleAstha has been a really great help for me and my cousin in assisting in us in our tenancy application.
5/5
GoogleEmily was professional and helped us secure our property. We are very happy!
5/5
GoogleRating only, no written review.
5/5
GoogleJodie made moving into my first flat such a smooth and stress-free experience. She was incredibly supportive throughout the entire process from referencing all the way to securing the tenancy. You can really tell she’s passionate about what she does by the way she treats people.I hope her company recognises and values the care and dedication she brings to her work, I know I am! My mum and I thank you!
5/5
GoogleI have started collaboration with CKB estate agency and I must say Jodie is very helpful and professional. Everyone knows that moving is stressful as you are getting out of your comfort zone. Jodie made this go easy and she adjust to all my changes. Thank you
5/5
GoogleNeed a place to stay...these guys have them...
5/5
GoogleAgit Ozcelik helped me with my problem
5/5
GoogleParveen and Agit are absolute credits to CKB. Thank you to them both for everything.
1/5
GoogleWe are usually not ones to leave 1* reviews, however after 4 years of neglect and a mind-numbing chase for our deposit, rightfully ours, we feel that it is the least we can do to flag estate agents and their shady practices, although it might get lost in the litany of fake 5* reviews on this page. We rented the flat during the 2020 pandemic and were confronted with the fact that we had to pay a deposit and a month's rent without ever seeing the property in person (we had to rely on a video and some photos only, although we have requested multiple time to view the flat with the appropriate social distancing measures). The agent tried to force a closer moving date on us, although the flat was on the market for at least two months, by the time we struck a deal (March). Upon moving in, we discovered that the oven was broken, without this being mentioned in the check in inventory. It was replaced after several calls and emails. We never received a postbox key and had to put a notice on it for any letter deliveries to be left in the common area. This caused us four years of missed appointments, lost revenue (lost HMRC rebate letters) and many other issues. The cleanliness of the flat upon moving in was left to be desired - bathtub with mouldy edges, washing machine with mouldy sealing and detergent drawer, bedroom chest of drawers, defective, freezer drawers broken and smelly, extraction fan without a filter etc. A couple of months after moving in we were flooded by the flat upstairs. CKB didn't deem it necessary to respond to our requests or action this in any way so we had to sort it ourselves, with the other tenants and the property manager. This meant many days taken off work to await insurance inspectors and contractors for valuations of damages and repairs. CKB only visited weeks after the flooding was contained and only because the property manager contacted the landlord directly. The damage from the flooding (toilet ceiling, walls, etc) hasn't been fixed until partially on January 2024 when the agency's handyman came in to splatter some paint on top (likely because our contract was due in May and rent was going to go up). Speeding through 4 years of barely any comms from the agency, when the time had come for us to move out, we gave the appropriate 2-month notice and informed the agency of all the issues that haven't been solved during our tenancy. Unburdened by work ethics or professionalism, the angency promptly proceeded to charge us for the mailbox key we never received, light bulbs that never worked and a toilet flushing plate broken by their inventory manager, an exorbitant total of more than £400. This after two weeks of silence, after our moving out date. Although provided with indispensable proof that we haven't broken any of the aforementioned, the agency held on to its stance and only after one month of legal action threats, we were granted the deposit back. And even then, it was deemed as a landlord benevolence, not a rightful return. This is just scratching the surface on CKB's willful neglect of the wellbeing of its properties and their tenants. And while we can understand that an estate agent will always take the side of the landlord, we don't wish upon anyone the blatant ignorance we have been treated with between 2020-2024. This was only ameliorated by the fact that the flat was great for our needs and we managed on our own.
5/5
GoogleThey are the best
5/5
GoogleVery happy with the service from CKB. Particular thanks to Vishal who was very responsive, helpful and transparent in the handling of our tenancy renewal. Refreshing experience of an estate agent!
5/5
GoogleCKB is now managing two of my properties. I have also managed by properties by with the changes in law and increased pressures on Landlords, i decided to take a step back. I touch base with my tenants every so often and they are very happy with Kemal and his team. I gave them a trial run last year but after seeing the results, i gave them the second. Ultimately, its a case of Happy Tenant, Happy Life! Thanking Kemal and the team...
5/5
GoogleRating only, no written review.
5/5
Googlei rent from CKB and Kemal. six years and everything always wonderful.
5/5
GoogleA great service from Kemal from start to finish, I would highly recommend the firm
1/5
GoogleAwful, AWFUL experiences with this estate agents to the point I've had to get lawyers involved. Communication is shocking! Either non exist or they try to gaslight and blame you for their negligence. Reading the reviews going back years they clearly have not changed or improved. Stay away
Agent replied · 22 December 2024
Dear Jasmine, Thank you for sharing your feedback. We're truly sorry to hear that your experience with us has been disappointing. We strive to provide excellent service and communication, and we regret that you feel we fell short in your case. We are aware this matter is being dealt with by the Property Management department who continue to take their instructions from your Landlord. We are committed to improving and ensuring that all our clients have a positive experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about CKB Estate Agents
Which CKB Estate Agents office has the most reviews?
London (38 Well Hall Road) has the most, with 386 reviews rated 4.6 out of 5, followed by London (60 Sydenham Road) with 322.
Where are the CKB Estate Agents offices?
The two CKB Estate Agents offices, by town:
- London (38 Well Hall Road): 38 Well Hall Road, London, SE9 6SF
- London (60 Sydenham Road): 60 Sydenham Road, Sydenham, London, SE26 5QE
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