Trusted Agent profile
★★★★★
597 reviews across 2 offices and 4 platforms
CKB Estate Agents has two offices, all in London. Together they have 597 reviews on four platforms, rated 4.4 out of 5 overall.
471
Reviews on Google
All 2 offices
12
Reviews on Facebook
All 2 offices
1
Reviews on Yell
All 2 offices
113
Reviews on Trustpilot
Business-wide
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CKB Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI’ve had such a positive experience with Izabela! She’s been incredibly helpful, responsive, and proactive in sorting out the issues within my flat. Every time I’ve reached out, she’s handled things efficiently and with real care. So so kind and communicates so well. Really appreciate all the help from Izabela❤️
1/5
GoogleI would not advise renting with CKB EVER .My experience with them has been extremely disappointing. When viewing the property, everything looked fine - as it often does when you’re not actually living there yet. However, once I moved in, I began to notice so many faults that should have been identified before the tenancy began. There is rust on the bathroom doors, faulty fixtures, and several other issues that make the house far from what I expected. CKB claim to do thorough checks before you move in, but that clearly isn’t true. When I raised my concerns, I was told that I should have included all my complaints in my offer, which is completely unreasonable. How could anyone spot everything during a short viewing? It’s disappointing that rather than helping to resolve the issues, they shifted all the responsibility back to the tenant. This whole experience has made my move stressful and frustrating. I wouldn’t recommend renting through CKB unless you plan to inspect every inch of the property yourself and have every concern written into your offer before signing - because once you sign, they won’t do anything to help.
1/5
GoogleI had the worst experience imaginable as a tenant of CKB for three years, and would strongly caution against anyone renting with them. Before we moved in, they made promises to make repairs that never were made - and then when we left the properly they charged us for them. They were slow and incompetent at making any repairs that were requested, often gaslighting us for usual wear and tear or breaks outside of our control. When renewing our tenancy, they bullied us into higher prices and even threatened us with eviction (despite being very well behaved tenants who always paid rent on time and took very good care of the property). CKB do not deserve to be landlords and clearly do not have any care or moral code when it comes to their tenants.
5/5
TrustpilotExcellent customer service
I locked myself out of my flat and my car, I had an extremely important meeting to get to and so phoned the office early in the morning to try to get some help. I spoke to an agent called Jodie, she was kind and extremely helpful. She made some calls on my behalf and managed to solve the problem for me. I was able to get back into my flat and get to work for the meeting on time. I was very grateful and impressed with Jodie’s kindness and customer service skills. Kemal the manager is always polite when speaking to me, he is a good communicator and middle man between landlord and tenant. Kemal always acts in a professional manner and I am very pleased with the service he provides. Thank you,Tracy.
5/5
GoogleI’ve had such a positive experience with my agents, Astha and Jodie. Astha was fantastic with the contract side of things, always there to answer any questions I had, while Jodie made the viewings part so easy and enjoyable. They both made …
5/5
GoogleJodie was very nice and helpful throughout the move in process.
5/5
GoogleAstha was really helpful and lovely!
5/5
GoogleI had a good experience of customer service with Kemal. He took care of the demand right away.
1/5
GoogleOur experience with them has been extremely disappointing from start to finish. After moving out, we received no communication about our deposit and had to chase them repeatedly for updates. The property manager was consistently unhelpful, often overwhelmed on the phone, and repeatedly promised call-backs or updates that never came. In the end, they claimed it was no longer their responsibility and even went so far as to share our landlady’s private contact details with us despite her being listed as an anonymous landlord in our tenancy agreement leaving us to deal with the situation ourselves. During our tenancy, they frequently deflected responsibility for issues. For example, our front door lock broke, and despite logging this with them in December and following up several times, the issue was never resolved. To make matters worse, the case was prematurely marked as “closed” before our tenancy ended an issue we now fear may be unfairly deducted from our deposit. Overall, CKB have been unhelpful, unprofessional, and dismissive throughout our entire tenancy. I would strongly advise avoiding them if possible.
5/5
GoogleAstha was incredibly patient and helpful with our difficulties with forms and communication. She went above and beyond to make sure everything went smoothly. Thank you so much for your help!
5/5
GoogleBeing aware that my own experience might not reflect those of others, I can only speak for myself but as a tenant I have found various members of the CKB team to be very forthcoming, friendly and helpful; most recently Izabela was very quick and efficient with sorting out an issue at my accommodation that immeasurably improved my quality of life. I have only good things to say about her.
1/5
GooglePretty difficult to sum up just how consistently incompetent CKB were across the four years we spent as tenants in one of their properties. Naturally as renters you rarely get a choice of the agents, so not sure who this review will really benefit, but it is very clear that CKB are entirely focused on looking after the landlords, with little interest in acting with urgency or care on behalf of those paying the rent. Would definitely advise those landlords who want their tenants to have a good experience to avoid using this agency. Here are just some of the experiences we had: - on moving in, we were provided with the wrong set of keys - it tool over six months to respond to our (series of) notifications on large cracks appearing in the wall; seemingly no interest in risk of subsidence to the property - repeated requests for a leaking boiler to be fixed, repeatedly unanswered; leading to damp and black mould buildup. - no response to requests for improvements made at annual inspection - over three and half weeks before the replacement of broken fridge - broken washing machine over a fortnight to be replaced - Every small issue had to be followed up by repeated phone calls, as often no response on property maintenance and administrative queries for weeks at a time At all points we were made to feel like we were being unreasonable for asking for issues to be dealt with - I have never felt like this with another property mgmt agency in nearly two decades of renting. The many poor reviews of these guys online is entirely justified.
5/5
GoogleAmazing help from Astha at CKB! Excited to begin our tenancy journey with her help.
5/5
TrustpilotHighly recommend Andy Ralph at CKB…
Highly recommend Andy Ralph at CKB Estate Agents. We bought and sold through him concurrently. He was great to work with, got stuff sorted quickly and without fuss, and was always quick to respond - even when he was on holiday and we really needed him!
1/5
TrustpilotDo not use this estate agent.
Do not use this estate agent. They rented a flat that was not fully residential so could not set up council tax or water or utilities. When complaint was raised they just describe this as teething problems.
1/5
TrustpilotConsistently terrible experience
Pretty difficult to sum up just how consistently incompetent CKB were across the four years we spent as tenants in one of their properties. Naturally as renters you rarely get a choice of the agents, so not sure who this review will really benefit, but it is very clear that CKB are entirely focused on looking after the landlords, with little interest in acting with urgency or care on behalf of those paying the rent. Would definitely advise those landlords who want their tenants to have a good experience to avoid using this agency. Here are just some of the experiences we had: - on moving in, we were provided with the wrong set of keys - it tool over six months to respond to our (series of) notifications on large cracks appearing in the wall; seemingly no interest in risk of subsidence to the property - repeated requests for a leaking boiler to be fixed, repeatedly unanswered; leading to damp and black mould buildup. - no response to requests for improvements made at annual inspection - over three and half weeks before the replacement of broken fridge - broken washing machine over a fortnight to be replaced - Every small issue had to be followed up by repeated phone calls, as often no response on property maintenance and administrative queries for weeks at a time At all points we were made to feel like we were being unreasonable for asking for issues to be dealt with - I have never felt like this with another property mgmt agency in nearly two decades of renting. The many poor reviews of these guys online is entirely justified.
5/5
GoogleMe and my partner were helped today by the lovely astha, she was very helpful and made sure we didn't have any questions left unanswered. Would recommend for others! :)
5/5
GoogleJodie Davies is my agent for my next rental property. She is lovely, kept me updated, and was very professional in explaining property details and moving things along quickly. She made me feel secure and understood my requirements.
5/5
GoogleWe are very happy with our renting experience with CKB. Emily and Astha have been very accommodating and professional throughout. Thank you!
5/5
GoogleJodie has been absolutely fantastic throughout the whole process. She’s super friendly, professional, and always quick to respond to any questions I had, making what could have been a stressful process feel smooth and straightforward. She kept me updated every step of the way and made sure everything was explained clearly. I really appreciate her effort, patience, and genuine care- it made such a difference. I couldn’t recommend her enough! Excited for the next chapter ❤️
5/5
GoogleAstha was great and speedy with completing an ID check at the office. Would highly recommend the service provided at CKB.
5/5
GoogleAstha gave us a very warm welcoming and helped us with the documents right away. Thanks!
5/5
GoogleAstha, was really helpful! Great experience!
5/5
GoogleLovely agents! Astha was helpful and friendly :)
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London (38 Well Hall Road) has the most, with 386 reviews rated 4.6 out of 5, followed by London (60 Sydenham Road) with 322.
The two CKB Estate Agents offices, by town:
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