City Living estate agents in London and Sheffield

Hello Anca, Thank you for providing feedback on our services. We are sorry to hear you have formed this opinion of us on our stay. We do note you had issues during your tenancy, as any tenant living in a non-new build property is likely to have in London. We do however have measures in place for all issues reported. For example, you reported a pest problem and we instantly instructed a professional pest control company to put in place a contract to deal with the issue. They reported the issue to be coming from nearby road workings, which are unfortunately out of our control, however the issue has been cleared by the contract in place. All works done in the flat neighbouring yours were done within the council’s stringent acceptable working hours, but we apologise if you were at home in these times. The check-out is conducted by an independent 3rd party as per DPS guidelines. We have no input into it, and we have tenants make the appointment directly with the company so they can be present and represent anything necessary. We have not deducted any money from your deposit without your permission. We handle all of our deposits through DPS, meaning you have to accept charges on their website through your own log in, which you did. We cannot take any money without your acceptance. You informed us you made a mistake, accepting a charge you did not agree with and we have in fact asked for your bank details to send money back, so we find your comment wholly inaccurate. That is not the sign of a money seeking company at all. We will however take your feedback on board and use it to improve our services however possible.

Hi James, thank you for your review and we are sorry to hear you were unhappy with your stay. We can only assume that the issues you outline arose just before you vacated the property, since you renewed your tenancy for a second year in September 2017. As is the case with all tenancies in the UK, your deposit was protected and any claims made from it were based on the findings of the independent inventory clerk who carried out both your check in and your check out. The check out report stated that you did not clean the property upon vacation when it had been professionally cleaned by the landlord prior to your taking up occupation. Therefore, the cost of bringing it into order was deducted from your deposit, along with the cost of your check out as per your tenancy agreement and the cost of repairing some minor damages. Had you disagreed with the claims you were entitled to dispute them via the DPS, however we understand that you did not do so. With regards to your noisy neighbour, we always ask disruptive tenants to respect their neighbours upon receiving such reports. However, if they ignore our request our hands are tied, since excessive noise is not a mandatory ground for eviction. We refer any disturbed tenants to the council or police since they have greater powers than us to resolve any such issues. Your comment to the effect that we leave early is simply not true. We are in the office between 9am and 5:30pm, Monday to Friday, and as you know Hadi is on call 24/7. You will recall that you asked to be released early from your notice period and we worked hard to find a tenant to replace you quickly. You did not raise your concerns at any point, or give us a chance to resolve them or any complaint at any point during your stay. We are disappointed to see that you have reviewed us so negatively and only upon vacating the flat. Please do contact us directly to outline in greater detail the other issues you experienced in order that we may look into what happened and improve our service as necessary.

Hi Sanne, thank you for your review and we’re sorry to hear you have unresolved problems in the flat. I understand Laurelin emailed you on the 15th of September 2017 asking about the stain and requesting permission to come and inspect, however we are yet to hear back as to when this would be convenient. We are keen to resolve this matter for you, so please do get in touch ASAP to let us know when we can come and take a look. Thank you, City Living London

Dear Alsha, Thank you for leaving this review. Although we have no record of someone of your name ever being a tenant I am aware of problems relating to a particular previous letting of a flat in Stanwick Road and I assume you’ve posted this negative review on the actual tenants behalf and I’ll respond below on this assumption. If this is incorrect please advise. I’ve reviewed all the correspondence on the subject letting between the actual tenant and our lettings team and can clearly see although there were some problems with the exception of one point (see leak comment below) all the problems were dealt with quickly and to the satisfaction of the tenant so I am surprised to read the negative contents of your review as these comments do not fairly reflect the circumstances or actual events on the subject letting. Unfortunately as I’m sure you appreciate landlord items do occasionally wear or breakdown, although unfortunately we cannot predict these problems in advance although we can of course deal with them promptly as we did in this instance. I would also note on this particular letting there was an unusual problem with regard to a leak from the flat above, where the tenant above had refused access to our maintenance team to resolve the leak and we had to get the Council involved in order to obtain access so the leak could be repaired, thus prolonging the period it took to repair the leak. We apologised for this at the time although this delay was clearly outside our control and due to this delay we also offered the tenant alternative accommodation in a different flat in the same building until this leak could be repaired so I believe to give such a negative review is unfair given the actual circumstances at the time & particularly as we also offered alternate accommodation. I would hope given the above and on reflecting on actual events you are able to reconsider your review and make appropriate amendments to your comments.

Hi Zohreh , we do not seem to have anyone by your name as a current or previous tenant please advised as to what the problems you experienced so we could look to improve our service in the future.

Hi Julius , we do not seem to have anyone by your name as a current or previous tenant please advise as to what the problems you experienced so we could look to improve our service in the future.

Hello Sahar, we are sorry to hear you feel this way. We have checked your account and in fact what you say is untrue, the claims made from your deposit were upheld by the DPS after arbitration, on the basis that you were in breach of the terms of your tenancy agreement. We do not take pleasure in making claims from tenants’ deposits however when a property is left damaged beyond wear and tear due to subletting, when it is not left in a clean and tidy state upon a tenant vacating and when the locks are changed without the landlord’s permission, they are within their rights to claim accordingly. This is why the claims were upheld by the DPS. If you would like to discuss this further, please do get in touch. Thank you, City Living London

Hi Dya , we do not seem to have anyone by your name as a current or previous tenant please advised as to what the problems you experienced so we could look to improve our service in the future.

Hi Scissor, we put together over 500 managed tenancies every year but even one disappointed customer is one too many. We do not seem to have anyone by your name as a current or previous tenant please advise as to what the problems you experienced so we could look to improve our service in the future. Thank you, City Living London