City Living Sheffield reviews

★★★★★ 4/5

Google

I had a very pleasant stay at loxley heights studios and like every other accommodation provider there will be a mixed experience for all the tenants. Pros: 1. Friendly building facility and maintenance team addressing all your issues instantly. 2. Clean and safe premises. 3. Many social events being organised frequently giving all the tenants a change to socialise. 4. Concierge services, Always safe and reliable with my parcels. 5. Lots of amenities like Gym, Table Games, Movie Area, Karaoke, If you reside as a friend’s group, I’m sure you would have a lot of fun. 6. Very high-speed Internet. 7. Lots of study spaces for you to make use for studying, meeting with friends etc. 8. CCTV all around and building team making frequent physical checks on the common spaces during late nights. 9. Right in the centre of the city. Cons: 1. Studio is too big and has lots of openings to the outside (via chimney, space below doors, toilets etc) where during winter, the heat doesn’t stay inside despite what level of heating you have. 2. Have to be careful of the electricity spending since the bills can increase significantly as they are charged at commercial rates not domestic home rates.

Sharan · 11 October 2025

★★★★★ 5/5

Google

I have loved my stay here! Haran has been welcoming right from the first time I visited to view the apartments and made my check in super smooth too. I believe that the staff are a huge part of making or breaking your experience of living somewhere no matter how nice but Haran has met my expectations. She even organises amazing social events including a recent sushi night which is a great chance to meet people with common interests that you otherwise wouldn't have come across.

Megha · 4 August 2025

★★★★★ 5/5

Google

We’ve been living at Loxley Heights for three months now as a family and have genuinely loved it here. The apartments are modern, stylish and well thought out, it feels like a place designed for comfortable, everyday living. The lobby is a real highlight: a cosy space where you can relax, have a tea or coffee, or even play board games. There’s also a lovely shared terrace with great views over the city, and the gym is spacious and well equipped. Reception is very helpful, especially for parcel collection, which makes daily life much easier. The maintenance team is quick and efficient, any issues can be reported through the app and are dealt with promptly. Overall, it’s a well-managed, welcoming place to live, and we’re very happy here.

Kristina · 16 February 2026

★★★★★ 5/5

Google

Loxley Heights is a fabulous building. The facilities are among the best in Sheffield, including a gym, entertainment room, and more. The location is also excellent, according to Uber drivers, it’s very easy to get a taxi from there. The reception service is outstanding, with 24-hour security, efficient parcel collection, and a responsive maintenance and management team.

Melody · 16 November 2025

★★★★★ 1/5

Google

Terrible Experience, Avoid at All Costs I am beyond frustrated with the handling of my deposit for the property I rented at Loxley Heights. I moved out in May 2024, and despite more than four months of waiting, countless emails, and phone calls, I still haven’t received my deposit back. Throughout this ordeal, I received nothing but automatic responses stating that no agreement had been reached. The reality is, we couldn’t reach an agreement because they refused to respond to our emails or calls. After months of being ignored, we were forced to reluctantly agree to an incorrect and unfair amount, just to get the process moving. And yet, even after accepting their terms, I still haven’t seen a single penny. To make matters worse, I have all the necessary documents, including photos and inspection reports, showing that the apartment was left spotlessly clean and with no damages. There was no reason to deduct anything in the first place, making their delays and lack of communication even more infuriating. Their behavior is completely unprofessional, and their disregard for tenants is unacceptable. It feels like theft, plain and simple. I know they’ll likely tell me to contact the Tenancy Deposit Scheme, but the law is clear: the deposit should be returned no later than 10 days after an agreement is reached. They’ve ignored this, ignored me, and ignored the law. I strongly advise anyone considering renting from them to look elsewhere. This level of incompetence and lack of accountability is outrageous. I will be escalating this matter further and ensuring others know to avoid this company entirely.

Yanis · 13 January 2025

★★★★★ 5/5

Google

It's a nice building to live in and is kept clean which is really important because of the pets. The new team that have taken over from "we are city living" are so much better than the previous landlords. They sorted out our long running rent problems and were really helpful, especially Niamh in the main office. The post system and lots of reminders on the messaging app can be a bit annoying at times, but on the whole it was a nice place to live.

Julie · 11 October 2024

★★★★★ 5/5

Google

I'm proud of being one of the residents of Loxley Heights. Starting from a smooth check in and friendly hospitality from the resident team. Special thanks to Niamh who works so hard to assist me through out my resident period. The entire environment of Loxley Heights was considered as a five stars home. The gym, Sky Lodge, Resident Lodge and other communal area deserve a FIVE Stars rating. In addition, pets are allowed gives ample consideration to resident living with a pet. The frontline staff will act on your behalf to receive parcel no matter from Amazon or from Royal Mail. You don't have to worry about the porch theft. As a whole, you won't disappoint to live here in Loxley Heights.

Eric · 11 October 2024

★★★★★ 5/5

Google

My experience of living at Loxley Heights has been very positive. The apartments are on the smaller side but having access to the shared facilities makes up for it. The booking system/app is very helpful for when you need to guarantee the use of the shared spaces, although they are mostly free. The building management team is excellent, they look after the building very well, and organise regular social events. Special thanks to Niamh who always goes the extra mile to get to know the building residents, seeks regular feedback and has coordinated some wonderful events!

Milena · 11 October 2024

★★★★★ 1/5

Google

I’ve had an extremely frustrating experience dealing with Loxley Heights’ management team, particularly Dario and Niamh. Despite my repeated requests for a clear, itemized breakdown of charges and payments, they have consistently failed to provide any transparent documentation, yet continue to demand payment for unclear amounts. This lack of communication and transparency has caused significant stress and forced me to escalate the matter to the University of Sheffield. If you’re considering staying here, be aware that the management may be unresponsive and unwilling to clarify financial discrepancies.

Ziming · 11 October 2025

★★★★★ 5/5

Google

The studio apartment is pretty good - spacious enough with good storage space. Monthly social events are usually planned quite well. Common spaces are kept tidy. Gym is good but couple of important equipments are missing.

Gargi · 15 November 2025

★★★★★ 1/5

Google

The room is nice, but not sure it worth the price. The receptionists are horrible and rude. Every time I collect my parcels, their attitude make me feel like I own them money. Especially the Asian girl siting on the right hand side. She just spreads this rude energy to everyone all the time. Your company should do an appropriate staff training with her. I’m not asking for a higher level of service but at least your team should give the residents some basic respect.

Suu · 15 December 2025

★★★★★ 5/5

Google

Living at Loxley Heights has been amazing. The first thing that struck me was how peaceful and well-maintained the community is.

Dabir · 15 November 2025

★★★★★ 1/5

Google

Terrible Experience, Avoid at All Costs I am beyond frustrated with the handling of my deposit for the property I rented at Loxley Heights. I moved out in May 2024, and despite more than four months of waiting, countless emails, and phone calls, I still haven’t received my deposit back. Throughout this ordeal, I received nothing but automatic responses stating that no agreement had been reached. The reality is, we couldn’t reach an agreement because they refused to respond to our emails or calls. After months of being ignored, we were forced to reluctantly agree to an incorrect and unfair amount, just to get the process moving. And yet, even after accepting their terms, I still haven’t seen a single penny. To make matters worse, I have all the necessary documents, including photos and inspection reports, showing that the apartment was left spotlessly clean and with no damages. There was no reason to deduct anything in the first place, making their delays and lack of communication even more infuriating. Their behavior is completely unprofessional, and their disregard for tenants is unacceptable. It feels like theft, plain and simple. I know they’ll likely tell me to contact the Tenancy Deposit Scheme, but the law is clear: the deposit should be returned no later than 10 days after an agreement is reached. They’ve ignored this, ignored me, and ignored the law. I strongly advise anyone considering renting from them to look elsewhere. This level of incompetence and lack of accountability is outrageous. I will be escalating this matter further and ensuring others know to avoid this company entirely.

Shana · 23 December 2024

★★★★★ 5/5

Google

Really nice block of flats - all the concierge team are lovely and the facilities (co working space and gym) are great & well maintained and the lounge is often stocked with new stacks. I also had a minor issue with my wardrobes and it was fixed really quickly by maintenance the day after I reported it :)

Molly · 15 December 2025

★★★★★ 5/5

Google

I have been living here for the past few months and has made my relocation to Sheffield the best experience! Amazing location, staff are really attentive and are happy to help with anything so so quickly. The flat itself is gorgeous too. Definitely will be extending my lease here :)

Tamara · 15 December 2025

★★★★★ 5/5

Google

Always so welcoming the staff there are absolutely lovely especially Niamh and the place is lovely and clean and very modern can’t wait to live there

Charlie · 11 October 2024

★★★★★ 5/5

Google

I’ve had a really positive experience living at Loxley studio. The location is very convenient, close to the city centre and university, which makes daily life much easier. The rooms are modern, clean and well-maintained, and the facilities are great. The reception team are always friendly, approachable and willing to help whenever there are questions or issues.

Yilin · 16 March 2026

★★★★★ 5/5

Google

Great location, well-maintained facilities, and excellent staff! Niamh and the team are friendly, responsive, and truly make living here a pleasure.

Ruoxi · 11 October 2024

★★★★★ 5/5

Google

Absolutely love being here, the apartments are lovely with nice furnishings and Haran on reception makes things easier for us and helps us out.

Fern · 24 December 2025

★★★★★ 5/5

Google

Really enjoyed my stay here. The accommodation was clean, comfortable, and well-maintained, with a great atmosphere overall. The location was convenient, and everything I needed was easily accessible. The staff were also friendly and helpful throughout. Would definitely recommend!

Dabir · 11 May 2026

★★★★★ 1/5

Google

After waiting over half a year of living here I was met with bills around £1000 to pay dumped on me. The rent has now been increased too! It’s bad enough it’s almost £900+ for a one bedroom apartment but now I have to pay an extra £500 a year on top? This is just greedy. NOT EVEN BILLS INCLUDED. £25 extra a month to have a pet… and you pay extra to live on higher floors… I thought this place was beginning to be acceptable until you threw this on your tenants. The apartments themselves are nice but the rent itself is ludicrous. How can you increase rent when it is already well above most places! You have security banging around in the bin storage at 3am for about an hour and a gym that hasn’t got all the equipment fixed! The only upside is the flats are nice, the team do events sometimes but should be a bit more I would say and are always polite and nice.

Leonard · 11 October 2023

★★★★★ 5/5

Google

I am so appreciative of Haran, who showed professionalism and a willingness to help from the moment I moved in.

Wk · 15 November 2025

★★★★★ 5/5

Google

Really nice place, big and spacious with a lot of communal area. Friendly staff and special shout-out to Haran for helping me out so much!

C · 23 July 2025

★★★★★ 5/5

Google

I wanted to express my gratitude for the wonderful experience I've had living at Loxley Heights for the past two years. The staff has been exceptional, and the community is truly special. Would highly recommend to live in Loxley Heights, thank everyone for the best time I had here, best wishes!

Nourah · 5 August 2024