Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleIn addition to dirt and an obvious lack of maintenance, this is not a serious company and they are unprofessional. My roommate and myself both have to complain many times but they do nothing. The most unbelievable was a leak from the apartment above, they came 2 days later to say that we have to wait and things will get better..The floor was soaked and the sound of drip 24/7 is unbearable (according to them, it's not) fortunately we have been staying with friends.
Then mold on the ceiling appeared that brings a sour smell. So we left the flat empty for the last 2 months due to insalubrity (because I had to pay the whole stay in advance, don't do this mistake).
Not to mention the mysterious tax letters we get every week in the mail box.
When it comes to getting the deposit back, they are just as ineffective and it takes months, I had to insist many times to get only part of the deposit back..
Flee this agencyNegativeResponsiveness, Quality, Professionalism, Value
Phi · 27 August 2020 · City Living London
Agent replied · 26 August 2024
Dear Phi Big,
Thank you for your review.
Our records show someone with your name rented a property through us back in 2014 on a short term basis and we have looked back in our systems and we have been able to find a few small maintenance issues raised that were dealt with in a timely manner and a one off leak from the flat upstairs which was also dealt with in a timely manner so we are surprised to read your negative comments below.
We also do not understand why if you felt you had unresolved issues you waited 6 years to give a negative review of our company?
We would greatly appreciate it if you would contact our office to clarify what you feel went wrong back in 2014 and why you have now provided this negative review.
Your sincerely
City Living London
★★★★★ 1/5
GoogleHorrible experience. We rent through this agency twice and the first time was actually okay. The only thing is don’t expect any help from them if you have a noisy tenant (our neighbour had 4 puppies barking late at night which clearly broke his agreement but they did nothing).
Then the second time was pure awfulness. We paid for an extra month by mistake after we moved out and it took them over a month to proceed the refund. Interesting part is, they charged for this as well! It’s two months already (I’ve waited long enough before leaving this review) and I’m still waiting for a good explanation. If it’s reasonable then sure I’m fine but as far as I can see it’s greed.
Update: I was informed that the charge was due to a two-day rent because our contract ended two days before the inventory check. It makes a bit more sense but then the issues are: 1. it should be taken from our deposit instead of the extra payment. That's just unprofessional; 2. when the move-out inventory check contacted us they explicitly listed June 4th as an option (I wonder if they worked on Saturdays?). If the contract ended two days before then June 4th shouldn't be a choice at all, or at least we should have been informed beforehand about this potential extra charge; 3. the three words 'two-day rent' took them 2 months.
On a sidenote, I would have thought that all agencies are more or less the same if we hadn't rented through others. However we rented with a different agency in between and we got our full deposit back after professional cleaning. So I guess there is indeed a difference and people should choose wisely.
Update 2: thanks for further explanations more than one year later. I also checked and found emails showing us confirming June 3rd as leaving date. That translates to one not two more days. The inventory came back with email saying you informed them for a checkout on Monday the 4th. We didn’t say anything about June 4th. Nor did we need that extra day as we vacated one month before.
Fangwei · 27 August 2020 · City Living London
Agent replied · 26 August 2024
Dear Fangwei Shi,
Thank you for leaving your review.
You say within your review “don’t expect any help from them if you have a noisy tenant (our neighbour had 4 puppies barking late at night which clearly broke his agreement but they did nothing)” although please note this is an unfair comment as we have a “no pets” policy in the building and the subject tenant was in breach of both their lease and this policy by having dogs in their flat. As soon as we became aware of the dogs/ this breach we advised the tenant immediately they could not keep dogs in the flat and when it became clear they were not prepared to remove the dogs we were forced to commence eviction proceedings against this tenant. Unfortunately, as we advised tenants at the time, this legal route takes time and we cannot simply evict the tenant immediately for having dogs in the flat. This was of course as frustrating for us at it was for tenants at the time although this is the law and the timing of the eviction process once commenced is unfortunately outside of our control.
I also note you state within your review that letting the flat was a “horrible experience” although you also say “We rent through this agency twice and the first time was actually okay”. Having looked at your comments in more detail and having reviewed the file its clear to me with the exception of the dog issue noted above all of your negative comments are in fact based upon your post tenancy experience, i.e. after you vacated the 2nd flat you rented with us due to confusion over notice periods/ refunds etc. I’ve looked at the history and can see you paid your rent and water/gas charges to cover the period from the 3rd day of one month to the 2nd day of next month. We have email correspondence from April confirming your final day would be 4th June and you acknowledged the receipt. When you moved out on the 4th day of the month there was 2 days debt on your account and this was deducted from your over payment (which we refunded) and this was not a “fee” for a refund as you state within your review, this was instead rent for 2 days and has nothing to do with the check-out etc. If you wish to discuss this again in more detail please contact our head office and we will happily explain the deductions to you again.
★★★★★ 1/5
GoogleHorrible experience. They charged 300£ agent fee and did nothing.
1,The flat was over priced( a very small 25sqm room 1408pm bills not included).
2,Cleaning was horrible.
When I moved in the flat was oily and sticky everywhere.
The sofa was full of kitchen oil and you can feel the greasy surface was no longer soft anymore...There was a dirty mattress with a brown stain and the sewer was full of disgusting hair the first day I moved in. The plumber they hired poured all the dirty water on my own carpet while he was cleaning the sewer and he threatened me if I block the sewer again he would charge me 120£ (The first day I moved in!).
And I had to throw my carpet away because of the smell .
I took photos of the blocked sewer and sent to the one who introduced me the flat(Ms. Y) but no reply. Trust me, nobody cares about you once you paid.
3, No respect to tenant.
The plumber would just rush into your room without warning and unlock your door in the early morning while you asleep. And this happened several times when I was staying there. Imagining open your eyes in the morning and a stranger with bunch of tools appears, must be a beautiful way to start your day.
4, They will swallow all your deposit one way or another.
All I got from my 1500+ £ deposit was 70+£
Eg. When I moved out I even hired a professional cleaner to help me out. But still they charged me 300£ for this.
Anyway, As you can see all the negative reviews here, don't push your luck!
One piece of advise: RUNNegativeResponsiveness, Quality, Professionalism, Value
Wr · 27 August 2020 · City Living London
Agent replied · 26 August 2024
Dear Wr L,
Our systems show you rented a flat through us back in 2018 (and this was a fixed 6 months tenancy), and we are therefore surprised to receive a negative review from you 2 years later, although please see comments below on the points raised;
1. Some deposit deductions were made due to unpaid rent still remaining due when you left the flat & these all deposit deductions were confirmed in an email to you to which you replied and agreed to.
2. We can see you viewed few several flats with us alone before deciding to take the subject flat so we do not understand why you state the flat was “overpriced” when it was the one you chose to occupy from all the flats you viewed ?
3. All letting agents charged fees back in 2018 although since 1st June 2019 legislation required all letting agents to stop charging fees.
4. You reported blocked drains on the day you moved in and my colleagues at that time organised a plumber to attend and drains were unblocked in a timely manner.
5. Check-in reports are prepared by an independent inventory company and include photographs from check-in with comments and the flat was in good order when you took occupancy as recorded in this document. When you vacated, the property was not cleaned at all as recorded in your checkout report and you were charged £180 to clean the property to the similar standard as to when you moved in (not £300 as you state below)
Please either remove this review or amend so it states the facts.
Your sincerely,
City Living London
★★★★★ 4/5
GoogleI've lived in a variety of City Living London flats for nearly 10 years (their buildings on Collingham Place & Castletown Road). They're not the best but you know what you're going to get with them - good location, reasonable standard compact studios for the most part (I've even taken one site unseen before and it was exactly what I expected).
When things go wrong they're reasonably quick to remedy it (washing machines etc. are rarely out of service for more than a week or two).
They're responsive to emails/calls and their service is decent. They're decent with things like furnishing adjustments when you're moving in, and they don't try and knock you for fair wear/tear on the way out.
Their handyman Hadi is amazing and a lovely guy.
The one problem with all their flats is the cheap construction - the walls/floors are super thin and the windows are single glazed, so I've frequently had issues with noise, for the most part where the neighbours were behaving in a reasonable way but the construction of the flats exacerbated the issues. I did once have an issue with a neighbour who was being antisocial, and CityLiving did a great job of finding me a way out of my contract early so I wouldn't have to deal with his antics, while they refused to renew his contract so he had to leave soon after too.
But as a result I would recommend steering well clear of any of the mezzanine flats - you don't want to be sleeping ~1m away from a ceiling that thin.
Also based on a viewing I did in summer 2019 I would recommend avoiding the Stanwick Road property until/unless they refurbish itPositiveProfessionalism, Value
Musab · 27 August 2020 · City Living London
Agent replied · 26 August 2024
Dear Musab,
Thank you for leaving your honest review of our company. Your feedback is highly appreciated. We wish you all the best in your future endeavors!
Your sincerely,
City Living London
★★★★★ 5/5
GoogleOutstanding service and great value. I looked at 6 different companies to manage the letting of my apartment in London from the high street chains to the independents and City Living was all round the best.
Sebastian and the team are professional, extremely helpful and always make everything easy - including driving across London to bring me a set of keys on a Friday night. On top of that they are great value too with their letting rates and have realistic costs for the required services like gas certificates, boiler repairs etc.PositiveResponsiveness, Professionalism, Value
Harry · 27 August 2020 · City Living London
Agent replied · 26 August 2024
Dear Harry,
Thank you for your honest review of our company. Please get in touch if you ever need to let another property and our team will be happy to help.
Your sincerely,
City Living London
★★★★★ 5/5
GoogleWe have rented with City Living London for the past year, having been renters for multiple years, these guys were the best landlords we've had. Extremely quick with responses and fixing any issues, honest, flexible and friendly. Unlike many previous landlords we've had, CLL didn't try to rip us off with our deposit at the end of the tenancy. 10/10 would recommend.PositiveResponsiveness, Professionalism, Value
Beth · 27 August 2020 · City Living London
Agent replied · 26 August 2024
Dear Beth,
Thank you for your review of our company.
Your sincerely,
City Living London
★★★★★ 1/5
FacebookChange your team, change your name, change everything. And please, try first to manage housing in a virtual world, not in the real..you can try with "The Sims" it will teach you a lot, it's very good to start.
One advice: RUN -> very unprofessional
Philippe · 14 July 2020 · City Living London
Agent replied · 26 November 2025
Dear Philippe,
Thank you for your review.
Our records show someone with your name rented a property through us back in 2014 on a short term basis and we have looked back in our systems and we have been able to find a few small maintenance issues raised that were dealt with in a timely manner and a one off leak from the flat upstairs which was also dealt with in a timely manner so we are surprised to read your negative comments below.
We also do not understand why if you felt you had unresolved issues you waited 6 years to give a negative review of our company?
We would greatly appreciate it if you would contact our office to clarify what you feel went wrong back in 2014 and why you have now provided this negative review.
Your sincerely
City Living London
★★★★★ 5/5
FacebookWe have rented with City Living London for the past year, having been renters for multiple years, these guys were the best landlords we've had. Extremely quick with responses and fixing any issues, honest, flexible and friendly. Unlike many previous landlords we've had, CLL didn't try to rip us off with our deposit at the end of the tenancy. 10/10 would recommend.
Beth · 26 June 2020 · City Living London
★★★★★ 1/5
FacebookI had this vacation to London booked from 2019 - obviously not knowing of the world wide pandemic that would hit. I booked with them via AirBnb. After trying to hold off if we'd be able to make the trip, ultimately, we can't due to financial impact and health concerns. Also, and this is the major reason, London has imposed a 14 day quarantine for anyone who is entering the country. City Living is not willing to work with you AT ALL during world wide pandemic. I tried to explain that since London has major restrictions in place it would be impossible for someone going on vacation to go to London, quarantine for the mandated 14 days, and then enjoy a vacation. They basically told me they didn't care at all and I should contact AirBnb. If AirBnb won't help - City Living stated too bad they have a strict cancellation policy and they WILL NOT REFUND. They offered to postpone my reservation within 12 months - 1. I lost my job so that can't happen and 2. I'd rather lose the money than stay with a disgusting company who isn't willing to work with guests during this pandemic. I am not someone who posts bad reviews but I'm genuinely shocked they will not work with people when going to London is not possible! I hope no one else is going through this.
Lea · 12 June 2020 · City Living London
★★★★★ 1/5
FacebookAvoid! Avoid! Avoid! Dodgy !
Nichola · 5 February 2019 · City Living London
Agent replied · 26 November 2025
We have no record of anyone called Nichola Barber ever renting a property from us or having any interaction with our company of any sort. Would you please contact our head office to explain why you have made these comments or remove them.
★★★★★ 5/5
GoogleRating only, no written review.
Maximilian · 28 August 2018 · City Living London
★★★★★ 4/5
GoogleRating only, no written review.
Subhankar · 28 August 2018 · City Living London
★★★★★ 5/5
GoogleRating only, no written review.
Siddhant · 28 August 2018 · City Living London
★★★★★ 5/5
GoogleRating only, no written review.
The · 28 August 2018 · City Living London
★★★★★ 4/5
GoogleRating only, no written review.
Andrea · 28 August 2018 · City Living London
★★★★★ 3/5
GoogleRating only, no written review.
Sam · 28 August 2018 · City Living London
★★★★★ 5/5
GoogleRating only, no written review.
Ariana · 28 August 2018 · City Living London
★★★★★ 5/5
GoogleRating only, no written review.
Silvia · 28 August 2018 · City Living London
★★★★★ 5/5
GoogleRating only, no written review.
Aulia · 28 August 2018 · City Living London
★★★★★ 4/5
GoogleRating only, no written review.
Michael · 28 August 2018 · City Living London
★★★★★ 5/5
GoogleRating only, no written review.
张毓潮 · 28 August 2018 · City Living London
★★★★★ 5/5
GoogleThanks
Amenay · 28 August 2018 · City Living London
★★★★★ 5/5
GoogleAll my questions or issues were swiftly dealt with and the staff are all friendly.
T · 28 August 2018 · City Living London
★★★★★ 4/5
GoogleI have nothing negative to say about city living london. Fast response whenever I have any problem with the apartment.
Xinying · 28 August 2018 · City Living London
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
