5/5
GoogleRating only, no written review.
Agent replied
Thank you
Trusted Agent profile · Norfolk
Verified
Chilterns estate agents in Brandon and Thetford
★★★★★
662 reviews across 3 offices and 3 platforms
Chilterns has three offices, in Brandon and Thetford (two offices) (Norfolk). Together they have 662 reviews on three platforms, rated 4.9 out of 5 overall.
648
Reviews on Google
All 3 offices
10
Reviews on Facebook
All 3 offices
4
Reviews on Trustpilot
Business-wide
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Our offices
Chilterns's three offices, most reviewed first. Each has its own page.
- Chilterns Brandon36 High Street, IP27 0AQ250 reviews · 246 on Google (4.9)4 in the last 90 days
- Chilterns Thetford (14 Bridge Street)14 Bridge Street, IP24 3AA222 reviews · 222 on Google (4.9)2 in the last 90 days
- Chilterns Thetford (14 Bridge Street)14 Bridge Street, IP24 3AA195 reviews · 181 on Google (4.9)1 in the last 90 days
Awards
The Trusted Agent 2026 results for Chilterns, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Chilterns is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 2019
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Sales, East of England
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Sales, East of England
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Lettings Agency of the Year Awards
Chilterns and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
Lettings Agency of the Year by year, 2015
2015 1 Gold Lettings Agency of the Year Awards 2015 winners
- GoldLettings Agency of the Year Awards 2015: Best Relocation Lettings Agency
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Reviews on Google
Showing 646 reviews on Google only. Show every review
Google4/5
GoogleGreat customer service!
5/5
GoogleExceptional service at all stages of the sale procedures. Friendly, professional, knowledgeable, caring and hard-working by all members of the team, especially Andrew Overman, who went out of his way to help me get through a very trying, and emotional experience when selling my late Mother's property. Thank you to all on the Team.
Agent replied
Thank you so much for this lovely feedback.
5/5
GoogleDarren Savage showed us around for a viewing in what is now our first home! Darren did everything he could to ensure this progressed, and we're very happy with the service provided from him.
Agent replied
Thank you for taking the time to review your purchase with us. We really appreciate it.
5/5
GoogleAndy Overman is an exceptional estate agent.
Agent replied
Thank you Shaun, much appreciated.
5/5
GoogleAndy Overman has that 'can do' & 'will do' attitude delivering the highest levels of services to his clients. His local knowledge and integration with the local market place make him the go to estate agent in IP24 and surrounding.
Agent replied
Thanks Rav, very kind of you.
3/5
GoogleNice friendly staff eager to help.
Agent replied · 12 June 2024
Thank you for your review.
5/5
GoogleDarren Savage showed us around for a viewing in what is now our first home! Darren did everything he could to ensure this progressed, and we're very happy with the service provided from him.
Agent replied · 12 June 2024
Thank you for taking the time to review your purchase with us. We really appreciate it.
5/5
GoogleWith thanks to Elaine Forrester, estate agent extrordinare! who worked tiredlessly on our behalf. Service above and beyond her duty. Would recommend this branch of Chilterns to anyone considering moving. Genuinely deserve the 5 stars.
Agent replied · 12 June 2024
Dear Donna, thank you for your kind words regarding the branch and in particular Elaine. We are pleased that your purchase went smoothly and hope that you are extremely happy in your new home.
5/5
GoogleAmazing company Only was at the property for 7months, but in that time experienced the best service. Firstly from Darren Savage, who was a pleasure to talk to, and ultimatly who made our minds to take the property, knowing we will be in safe hands. Whilst we was there, we needed a couple of things doing, got hold of Chilterns, and the very next day these items where sorted Finally, after leaving, had the pleasure of being seen out by the Branch manager Yanis, and Sue Horrex, both of which was amazing to be around, kind, genuine people, who not only saw us out with plenty of laughs and jokes, but also assisted us in a couple of minor problems with the house that we sorted there and then Couldnt have asked for a smoother ride, right from start to finish So thankyou all, and hope to deal with you again Toby & Stacey
Agent replied · 12 June 2024
Hi Toby and Stacey, really appreciate your comments. Great to meet you yesterday at the checkout and appreciate all your efforts in preparing the property and cleaning it so well in preparation for move out day. Good luck in your next home. Yannis Prodromou, Director, Chilterns Ltd.
5/5
GoogleAfter making the discion to sell out first family home, my partner and I met with various Estate Agents but instantly trusted Chiterns and especially Andrew. Andrew and his team have been amazing throughout the whole daunting experience and they have exceeded our expectations in every way. Thankyou very much. Could not reccomend enough to anyone wanting to sell.
Agent replied · 12 June 2024
Hi Ashleigh, we are all pleased that we could not only secure a buyer for your home in under a week but have also progressed your chain to exchange so swiftly. We hope you are very happy in your new home and if we can help you again in the future then please do not hesitate to let us know.
3/5
GoogleNice friendly staff eager to help.
Agent replied
Thank you for your review.
5/5
GoogleDoing a really great job so far, amazed at the difference compared to the previous estate agents we enlisted before. So glad we took a break from the market too close down the previous estate agents contract. Keep up the great work and really hope to get an offer soon!
Agent replied
Thanks for your positive comments Gavin. We are working to secure your buyer as swiftly as possible.
5/5
GoogleJust because the chilterns in brandon is on point.
Agent replied · 12 June 2024
Hi Kyle glad you are settling in well to your new home. Glad we could help.
5/5
GoogleWe've just sold our house through Chilterns. The pictures and writeup were excellent with the price set at a sensible level based on expert advice and knowledge of the area. Andrew and the team at Brandon have been outstanding. The regular updates and advice throughout the whole process were very much appreciated. Andrew even offered help and advice on our purchase, even though it was via a rival estate agent. The fees are slightly higher than their rivals, but I felt that this was money well spent for the service we received.
5/5
GoogleFrom the initial viewings by Katherine, offer and negotiation with Andrew and (frustrating) solicitor dealings with Darren we had nothing but helpful and professional service, a really great team and would certainly recommend them!!
Agent replied · 12 June 2024
Thank you Lee, I'll pass your feedback onto the team. We hope you love your new home, Andrew.
5/5
GoogleDoing a really great job so far, amazed at the difference compared to the previous estate agents we enlisted before. So glad we took a break from the market too close down the previous estate agents contract. Keep up the great work and really hope to get an offer soon!
Agent replied · 12 June 2024
Thanks for your positive comments Gavin. We are working to secure your buyer as swiftly as possible.
1/5
GoogleRating only, no written review.
5/5
GoogleProfessional
Agent replied · 12 June 2024
Thank you Stuart, a single word that means so very much to us and our business.
5/5
GoogleVery good and professional. When we had problems with our chain they kept on top of this and were very good at communicating with us and other professionals to get this sorted as quickly as possible.
Agent replied · 12 June 2024
Hi Hannah, thank you ever so much for your kind words. We hope you are very happy in your new home. Any help we can provide in the future please let us know.
5/5
GoogleExcellent and efficient service, Chilterns at Brandon helped us to find, purchase and move into our property in an amazing 28 days. Thank you.
Agent replied · 12 June 2024
Thank you Laurence for you kind words. We are glad we could help, especially after being let down on another property with another agent. It shows people can move quickly when highly motivated. Enjoy your new home. Best wishes from the team.
5/5
GoogleElaine, Andrew and Laura were all fantastic and really kept on top of everything. Their friendly yet professional communication kept me at ease and they really have a knack for dealing with solicitors. Thanks for everything!
Agent replied · 12 June 2024
Hi Sam, we are pleased that we could help you find your first home and what a lovely home you have purchased. If there is any help we can be in the future please do not hesitate to let us know.
5/5
GoogleExcellent at providing the appropriate information in an understandable way for both selling and letting our property. They take a 'real world' approach to selling and letting so you know where you stand right from the start. Lovely people who are all genuine and know their stuff! They have made the whole process smooth and less stressful than I have experienced before.
Agent replied · 12 June 2024
Thank you so much Paul for your kind words. Chilterns strive hard to provide the best service levels possible and your comments mean a great deal to the team you have dealt with.
5/5
GoogleWould highly recommend Chilterns, The whole team worked really hard to sell my Mother’s property,and achieved the full asking price,.....this wasn’t an easy sale,through no fault on Chilterns part, just circumstances of many buyers who failed to complete for various reasons out of anyone’s control. Thanks Andrew and the team.
Agent replied · 12 June 2024
Thank you very much Steve for your kind words. We are glad that we could be of service to both you and mum.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Chilterns
Which Chilterns office has the most reviews?
Brandon has the most, with 250 reviews rated 4.8 out of 5, followed by Thetford (14 Bridge Street) with 222.
Where are the Chilterns offices?
The three Chilterns offices, by town:
- Brandon: 36 High Street, Brandon, IP27 0AQ
- Thetford (14 Bridge Street): 14 Bridge Street, Thetford, Norfolk, IP24 3AA
- Thetford (14 Bridge Street): 14 Bridge Street, Thetford, IP24 3AA
Has Chilterns won any awards?
Yes. In The Trusted Agent 2026 awards, Thetford won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2015.
