5/5
GoogleWould highly recommend my friends and family to Chilterns! Would give 6 stars if I could...
Agent replied
A lovely review - thank you so much Leanne.
Trusted Agent profile · Norfolk
Verified
Chilterns estate agents in Brandon and Thetford
★★★★★
662 reviews across 3 offices and 3 platforms
Chilterns has three offices, in Brandon and Thetford (two offices) (Norfolk). Together they have 662 reviews on three platforms, rated 4.9 out of 5 overall.
648
Reviews on Google
All 3 offices
10
Reviews on Facebook
All 3 offices
4
Reviews on Trustpilot
Business-wide
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Our offices
Chilterns's three offices, most reviewed first. Each has its own page.
- Chilterns Brandon36 High Street, IP27 0AQ250 reviews · 246 on Google (4.9)4 in the last 90 days
- Chilterns Thetford (14 Bridge Street)14 Bridge Street, IP24 3AA222 reviews · 222 on Google (4.9)2 in the last 90 days
- Chilterns Thetford (14 Bridge Street)14 Bridge Street, IP24 3AA195 reviews · 181 on Google (4.9)1 in the last 90 days
Awards
The Trusted Agent 2026 results for Chilterns, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Chilterns is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 2019
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Sales, East of England
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Sales, East of England
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Lettings Agency of the Year Awards
Chilterns and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
Lettings Agency of the Year by year, 2015
2015 1 Gold Lettings Agency of the Year Awards 2015 winners
- GoldLettings Agency of the Year Awards 2015: Best Relocation Lettings Agency
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Reviews on Google
Showing 646 reviews on Google only. Show every review
Google5/5
GoogleKatherine’s customer service is fabulous! So very helpful, all done while smiling.
Agent replied
A lovely review - thank you very much Mr Smith.
5/5
GoogleBecky and Katherine are absolutely brilliant, go above and beyond their job! 100% would recommend them!!!
Agent replied
Thank you very much for your kind words Amy, we hope you enjoy your new home! Becky & Katherine.
5/5
GoogleThanks so much to the guys (especially Katherine) in the Thetford office for all their help today! Would highly recommend Chilterns in Thetford
Agent replied
We really appreciate your positive review Danielle - thank you!
5/5
GoogleReally helpful and professional staff can’t recommend higher. Helped with valuing our property for the remortgage, will be going back to them For future business :)
Agent replied
Really appreciate this great review - thank you for your kind words Matthew!
5/5
GoogleWould highly recommend Chilterns Thetford for selling, buying and renting. Very friendly, professional and go that extra mile for their customers.
Agent replied
Thank you very much for a great review. Wishing you all the best.
5/5
GoogleWould highly recommend chilterns estate agents! They’re great at what they do, Katherine is professional and very helpful.
Agent replied
Thank you for your review Jade - we will pass this onto Katherine in our Thetford office.
5/5
GoogleWhat a lovely experience, I'm looking to purchase a property in the south and found the ladies in the Thetford branch extremely helpful. They went above and beyond, very professional. Would highly recommend.
Agent replied
Thank you for your review Dawn. All the best for finding your new home here soon...
5/5
GoogleChildren's will always go that extra mile.Kat and Becky are kind polite and very professional in their job. I would recommend Chilten''s 100%.
Agent replied
Thank you very much for this review Tracy. Kat & Becky
5/5
GoogleThank you very much to all staff at Chilterns who have recently sold my house in Thetford. If you are wanting to sell or buy, I would recommend Chilterns!
Agent replied
Thank you very much Luke! So pleased we could help with your sale. Wishing you and your family all the very best.
5/5
GoogleI would highly recommend Chilterns Estate Agents. Recently bought a house through them and it was a very smooth process. Katherine, Becky and Dan were always very helpful at all times!!! Thank you to you all!
Agent replied
Thank you Kirsty - we will pass this onto Kat, Becky and Dan. Wishing you many happy years in your new home!
5/5
GoogleI have been dealing with Katherine Nouch for the sale of my house. Katherine has been absolutely amazing, keeping me informed every step of the way with the progress/feedback. Katherine has gone "above and beyond" to sell my house, she has even answered all my queries and questions on her days off of work. Excellent, first class service, 5 stars from me.
Agent replied
Thank you very much for your brill review Sharon. We will pass this onto Katherine and we wish you all the best with your move.
5/5
GoogleWe have found Chilterns to be a very professional company and would highly recommend them. Katherine has gone above and beyond to help us out and has even replied back to us on a sunday by emails. Yannis has also been a great help to us as well as the rest of the staff. Nothing is too much trouble
Agent replied
Thank you very much for your kind words Jane. We are looking forward to continue our working relationship with you!
5/5
GoogleWe used Chilterns a couple of years ago and they were brilliant! Efficient and communication was second to none. They kept us informed the whole way through and couldn’t have done enough for us. The process was made easier having them on our side.
Agent replied
Thank you for your kind review Sam. Wishing you all the best!
5/5
GoogleKatherine has been exceptional in terms of providing a great sales experience. The whole process has been dealt with in a professional, stress free and very efficient manner! Katherine has stayed informative throughout and was a pleasure to deal with. Very polite and welcoming. Would highly recommend
Agent replied
Thank you Simone!
5/5
GoogleI highly recommend Chilterns Thetford. I have recently purchased a property through them and the service and expertise was faultless. Polite, ever helpful. Katherine and Becky were excellent keeping me up to date and assisting with every question and additional viewing. Absolutely first class service all round.
Agent replied
Hi Nicki, thank you so much for your review. We can't wait to pop round and see the work you have done! Becky & Katherine.
5/5
GoogleDuring what turned out to be quite a challenging house-selling experience, Chilterns were very good about staying on top of developments, chasing the people who needed to be chased, and keeping us updated as events unfolded. We were very happy with the price thay achieved for us. Katherine, as our main point of contact, was excellent, while Dan and Becky were always helpful and aware of the latest position. We would recommend the company.
Agent replied
Thank you very much for your 5* review Cheryl, we really appreciate it. I'm so pleased we finally got there in the end! Wishing all the family the best for the future. Chilterns.
5/5
GoogleVery friendly and super helpful staff at Thetford office. Would definitely recommend and would use again if in the area. Moved 3 times all done through Thetford Chilterns and we couldn't fault them.
Agent replied
Thank you for your great review Ema. We will pass your comments onto our Thetford office.
5/5
GoogleChilterns are an extremely professional agent and I would have no hesitation in recommending them. From start to finish they offered professional, friendly advice and reassurance. Excellent communication at all times. Special thanks to Katherine.
Agent replied
Thank you very much for your kind review Ruth. Wishing you and mum all the best in 2022.
5/5
GoogleVery happy with the service we received from Chilterns. Extremely professional and efficient no matter who we spoke to and would recommend to anyone. Will definitely use their services in the future. 10/10 all round. Thank you for everything.PositiveResponsiveness, Quality, Professionalism
Agent replied · 12 June 2024
Dear Trisha, thank you for your kind words. We are extremely pleased that we were able to assist you with your purchase and we hope you have many wonderful years in your new home. If we can provide any help in the future then please do let us know. Best Wishes, Andrew & The Team.
5/5
GoogleThe personal service Chilterns provided has been excellent whilst we were selling our house. The year 2020 was a difficult one in which to move, but Andrew and the team stepped up to the challenge of maintaining our safety while ensuring the whole process went smoothly. Nothing was too much trouble, in short we cannot recommend them highly enough.PositiveResponsiveness, Professionalism
Agent replied · 12 June 2024
Dear Caroline, thank you for your review and we are thrilled that we were able to help you move. We know that this was a big move for you and were glad that we were able to support you both through this process. Wishing you both all the happiness in your new home. Andrew & the team.
5/5
GoogleI can't fault chilterns, supporting their local communities and healthcare workers. Massive credit to Katherine and Becky these girls know their stuff and we're highly praised by the top of our chain too for being very on the ball and thorough. I'm not the easiest person to get along with I'm a Control freak and needing to know detail ha ha but the girls have re assured me each step of the way Also they recommended the best solicitor I have ever known to make a transaction look easy. Couldn't fault them both well done ladies and thank you so much 💙PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 20 June 2024
What a fantastic review. Thank you so much for your kind words. Katherine and Becky are also very grateful for their goodies they received over the weekend!
1/5
GoogleRating only, no written review.
Agent replied · 12 June 2024
We are sorry you feel this way. I understand that you had enquired on rental property today through our other branch, unfortunately on this occasion your requirements to rent this property are not conducive with the landlords requirements but we do have other properties that could suit your needs.
5/5
GoogleMany thanks to Chris, Katherine and Becky. Very responsive communications all the way. Highly recommend the Chilterns team!
Agent replied · 12 June 2024
Thank you Mr G, such kind words. We value your custom and are here if you need anything in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Chilterns
Which Chilterns office has the most reviews?
Brandon has the most, with 250 reviews rated 4.8 out of 5, followed by Thetford (14 Bridge Street) with 222.
Where are the Chilterns offices?
The three Chilterns offices, by town:
- Brandon: 36 High Street, Brandon, IP27 0AQ
- Thetford (14 Bridge Street): 14 Bridge Street, Thetford, Norfolk, IP24 3AA
- Thetford (14 Bridge Street): 14 Bridge Street, Thetford, IP24 3AA
Has Chilterns won any awards?
Yes. In The Trusted Agent 2026 awards, Thetford won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2015.
