5/5
GoogleThe team in Thetford have been excellent throughout our transaction, highly recommend.
Agent replied
Thank you very much Paul. Take care!
Trusted Agent profile · Norfolk
Verified
Chilterns estate agents in Brandon and Thetford
★★★★★
662 reviews across 3 offices and 3 platforms
Chilterns has three offices, in Brandon and Thetford (two offices) (Norfolk). Together they have 662 reviews on three platforms, rated 4.9 out of 5 overall.
648
Reviews on Google
All 3 offices
10
Reviews on Facebook
All 3 offices
4
Reviews on Trustpilot
Business-wide
Our offices
Chilterns's three offices, most reviewed first. Each has its own page.
- Chilterns Brandon36 High Street, IP27 0AQ250 reviews · 246 on Google (4.9)4 in the last 90 days
- Chilterns Thetford (14 Bridge Street)14 Bridge Street, IP24 3AA222 reviews · 222 on Google (4.9)2 in the last 90 days
- Chilterns Thetford (14 Bridge Street)14 Bridge Street, IP24 3AA195 reviews · 181 on Google (4.9)1 in the last 90 days
Reviews on Google
Showing 646 reviews on Google only. Show every review
Google5/5
GoogleWe have just purchased a property through Chilterns and dealt with Katherine and Becky. Both Katherine and Becky were very professional from the outset and continued checking in and progressing our sale throughout. We didn’t have the easiest time due to our buyers solicitor but they were both fantastic at every hurdle that we came up against, pushing things along and supporting us through the stress! We definitely will be using Chilterns again in the future and couldn’t recommend them highly enough!
Agent replied
Thank you very much for such a wonderful review. We hope you enjoy your lovely new home! Wishing you all the very best, Team Chilterns.
5/5
GoogleDarren and Andrew helped me and my partner buy our first home they was honest and looked only to offer what we needed. Friendly from the beginning they made our journey easy and enjoyable from the start.
Agent replied · 23 December 2024
Thank you for your kind review and we are pleased that we were able to assist you in purchasing your first home. We do hope that you and your family are very happy there and if there is any assistance we can provide in the future then please do let us know.
5/5
GoogleA huge thank you to Jo for going above and beyond to enable us to move. He literally cancelled his plans to help carry boxes into our house.
Agent replied
Thank you for your kind review Lynda, I will pass your comments on to Jo. Always a pleasure to help
5/5
GoogleExcellent service and support making the sale of our house very easy indeed. Thoroughly recommended.
Agent replied
Thank you very much for your five star review Mr Rosten. Wishing you both a Merry Christmas and all the best for 2023.
5/5
GoogleChilterns were the agents for the property we bought, considering that first and foremost they were acting for the vendor, they were amazing. Helpful, conscientious, nothing was too much trouble. I can't recommend them highly enough, a great team to deal with.
Agent replied
Thank you very much for the five star review and kind words. We hope you both enjoy your new home. Have a wonderful Christmas!
5/5
GoogleFirst class service. Cheerful, patient and helpful at all times. Thank you very much indeed.
Agent replied
Thank you very much Mr Weeks. We wish you all the very best!
5/5
GoogleAmazing team at the Thetford branch, made purchasing our new property a pleasure. Would recommend Chilterns for a good experience! Thanks to Joanne, Becky and all the team in Thetford!!!!
Agent replied
Hannah, thank you so much for taking the time to write such a brilliant review for us. We wish you and the family all the happiness in your new home.
5/5
GoogleMy son’s purchase through Chilterns dealt with by Joanne Pennells was excellent. As I am a retired estate agent my son asked me to act on his behalf during business hours and I can truly say Joanne’s performance on every level was exemplary. I am sure her vendors would agree. She performed her role with professional but friendly style and flannel-free integrity. Many thanks. Andrew Bibbey
Agent replied
Wow, what a glowing review! We will pass this onto Joanne - thank you for your kind words.
5/5
GoogleJoanne and her team were absolutely brilliant. Joanne was open and honest with us when valuing the property and admitted it probably wouldn’t be the easiest house to sell but that they would do their upmost to get it sold for us and within 6 weeks of it being on the market we had 5 offers ! They never gave us false hope and always provided us with their honest opinions and advice. They are such a lovely team and we will definitely use them again and 100% recommend them to anyone and everyone. Thank you so so much for everything! The Stone family xx
Agent replied
Mrs Stone, what a lovely review. Thank you very much for such kind words. We are delighted to hear that you were very happy with our service and look forward to doing business in the future! Wishing you and your family all the very best in your new home.
5/5
GoogleThanks so very much to Katherine and Becky for all of their hard work and patience throughout our recent property purchase. We would highly recommend Chilterns for any sale/purchase! All the best, David and Claire
Agent replied
Thank you very much for your kind review. Wishing you all the very best.
5/5
GoogleI would highly recommend Chilterns Estate Agents. Recently bought a house through them and it was a very smooth process. Katherine, Becky and Dan were always very helpful at all times!!! Thank you to you all!
Agent replied · 30 September 2023
Thank you Kirsty - we will pass this onto Kat, Becky and Dan. Wishing you many happy years in your new home!
5/5
GoogleWould highly recommend chilterns thetford office. Very helpful, friendly and professional.
Agent replied · 26 August 2023
Thank you for your 5 star review Natalie!
5/5
GoogleChilterns returned a call to me today from OntheMarket.com. The agent speaking to me was very professional, informative and not pushy at all. I would certainly consider using them if I were selling.PositiveProfessionalism
5/5
GoogleFrom the first introduction I found Chilterns to be extremely professional and easy to deal with. This was an emotional sale for me and at times a rollercoaster ride but I felt very safe with them as my agent and Katherine & Becky kept me calm and positive, guiding me to a successful completion. They are friendly, reassuring and the communication is excellent. Thank you all, I couldn't have done it without you all
Agent replied
Thank you very much for your kind review Julie. Take care. Katherine & Becky
5/5
GoogleThank you Chilterns (Thetford) for being proactive, helpful and professional.
Agent replied
Thank you very much for your kind review Tina.
5/5
GoogleVery friendly helpful service, listed and sold within a week. Kept us updated and were sympathetic to our needs. Appreciated them alot. 💯😊 …
Agent replied
Thank you so much for this wonderful review Sara. I am delighted that we were able to secure you a buyer so quickly. Best wishes to you and the family.
5/5
GoogleKatherine was so helpful in finding the perfect rental property, she made it so easy and was amazing from start to finish thank you.
Agent replied
Thank you very much Bruno. We are pleased to hear that Katherine has been successful in finding you a rental property. All the best!
5/5
GooglePurchased my first home through chilterns, massive thank you to kat, Becky, Joanne. What amazing service!
Agent replied
Thank you Kieron! We hope you enjoy your new home.
5/5
GoogleJust bought property through Chilterns in Thetford. Very helpful, professional and experienced team. Highly recommend!
Agent replied
Thank you Mindaugas. We hope you enjoy your new home! Wishing you all the very best.
5/5
GoogleKatherine and the team looked after us every step of the way. Nothing was too much to ask for and always on the end of the phone or an email no matter what time. I will never use any other agent. Thank you so much guys!!
Agent replied
Rosie, thank you so much for your review we really do appreciate it! Thank you for coming back to us again, we're so glad we could help you and your little family move. All the best, Chilterns.
5/5
GoogleAs first time buyers the process was a little new to us. We registered with Chilterns to alert us once properties that matched our criteria came to market. Which they did promptly! Upon viewing the property chilterns were super flexible accommodating an evening viewing for us. Throughout the whole process they have been brilliant offering advise and recommendations and making the whole process alot easier. Also a special mention to Katherine who has been our main point of contact - always responding swiftly and never minding any questions - and as first time buyers we had quite a few! Thank you Chilterns Thetford 😊
Agent replied
Wow, what a lovely review! Thank you so much Jess. We hope you and Brendan enjoy many happy years together in your first home! Team Chilterns x
5/5
GoogleThanks so much to Chilterns for all their help in finding my new house. Brilliant customer service. Best estate agent I have ever dealt with. 10/10.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 20 June 2024
Thank you very much Mr Clutterham!
5/5
GoogleAmazing service and would definitely recommend again
Agent replied
Thank you very much for your 5* review Adnan, it has been a pleasure!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Chilterns, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Chilterns is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- East of England
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- East of England
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Lettings Agency of the Year Awards
Chilterns and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
Lettings Agency of the Year by year, 2015
2015 1 Gold Lettings Agency of the Year Awards 2015 winners
- GoldLettings Agency of the Year Awards 2015: Best Relocation Lettings Agency
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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Questions about Chilterns
Which Chilterns office has the most reviews?
Brandon has the most, with 250 reviews rated 4.8 out of 5, followed by Thetford (14 Bridge Street) with 222.
Where are the Chilterns offices?
The three Chilterns offices, by town:
- Brandon: 36 High Street, Brandon, IP27 0AQ
- Thetford (14 Bridge Street): 14 Bridge Street, Thetford, Norfolk, IP24 3AA
- Thetford (14 Bridge Street): 14 Bridge Street, Thetford, IP24 3AA
Has Chilterns won any awards?
Yes. In The Trusted Agent 2026 awards, Thetford won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2015.
