Trusted Agent profile · Norfolk
Verified
★★★★★
662 reviews across 3 offices and 3 platforms
Chilterns has three offices, in Brandon and Thetford (two offices) (Norfolk). Together they have 662 reviews on three platforms, rated 4.9 out of 5 overall.
648
Reviews on Google
All 3 offices
10
Reviews on Facebook
All 3 offices
4
Reviews on Trustpilot
Business-wide
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Chilterns's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chilterns, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Chilterns is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Chilterns and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
2015 1 Gold Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Showing 646 reviews on Google only. Show every review
5/5
GoogleAbove and beyond support from Darren Savage at Chilterns on the purchase of our new home. We appreciate all your help. Thank you!
Dear Anne, thank you so much for the 5 star review. We hope that you have many happy years in your new home. if we can be of any assistance, then please do let us know.
5/5
GoogleFrom the word go, everyone at the Brandon office has been helpful. It can be stressful selling a property, but with the Brandon team behind you that stress is removed. Thank you all. Kevin.
Thank you Kevin, we all really appreciate your kind words. You’re right, selling a property can sometimes be stressful but keeping on top of things, good communication and having a strong team will make a difference. We are so pleased this sale has now gone through.
5/5
GoogleDealt with Claire in the property management team today to deal with a maintenance repair on behalf of my mother. She was extremely helpful and helped promptly resolve the problem. Thank you
Thank you Robyn for your kind works. I am glad we were able to resolve the matter promptly for you. Please get in touch if we can be of any further assistance in the future.
5/5
GoogleChilterns have been so helpful with our recent purchase and have kept us updated throughout and answered any questions we had which made the process much smoother, so a big thank you to the sales team Would highly recommend!!
Dear Jasper, thank you for your kind review. We are pleased that we were able to assist you with your purchase and if you need anything from us in the future, please do let us know.
5/5
GoogleA huge thank you to the Property Management Team for overseeing the recent refurbishment of one of my properties. The team have seen the project through from start to completion. Thank you all, your hard work and dedication is much appreciated.
Hi Chantelle. It was such a pleasure to support you in this. We carry out a number of refurbishment projects for our landlord clients and take real pride in seeing these improvements as they unfold. Your comments are most appreciated.
5/5
GoogleAmazing service! I have bought & sold property through Chilterns and also used their letting management service. Never had a problem they offer a professional service throughout and I would highly recommend them to all.
Dear Malcolm, Thank you for the lovely review and we are pleased that we have been able to serve you so well over the years both in terms of selling to you, managing the property through our property management team for a number of years and then being entrusted to market the property for sale for you. I hope you enjoy Spain and if you ever need anything from us then please do let us know. Best Wishes Team Chilterns.
5/5
GoogleUsed Chilterns to sell our home and purchased through them also. Very attentive in all aspects of the process. Highly recommend.
5/5
GoogleWe were very impressed with the service provided. Excellent communication and kept us informed throughout the process. Highly recommended! Best estates we've used to date. Many Thanks
Dear Chris, thank you for the 5 star review. We are happy to hear that you have had such a good experience and should you require anything more from us, please do let us know.
5/5
GoogleGreat service from Andrew and Darren. Thank you for making our purchase as smooth as possible. Looking to buy or sell in the Brandon area - I would definitely recommend!
Dear Zena, Thank you for the wonderful 5 star review - its greatly appreciated. We hope you are very happy in your new home and if you require anything further from us now, or in the future, please do let us know. Best Wishes Andrew & The Team.
5/5
GoogleI would definitely recommend using this realtor, especially if you have the chance to work with Andrew and Karen. They were both extremely helpful and kind throughout the entire process leading up to finalizing on a property.
Dear Joe, thank you for the 5 star review - we all hope that you are happy in your new home.
5/5
GoogleChilterns are the BEST!. Have been working with them for more than last 22 years. It can not get any better! They are like happy family to me.
Dear Sarla, Thank you for your 5 star review and we are so pleased that we can continue our long standing relationship with you - here's to many more years of working with each other.
5/5
GoogleChilterns sold our property and also found us our dream home. The whole team went above and beyond. Thank you to Claire and the Thetford Team for all your help and support. We couldn't be happier and would certainly use Chilterns again in the future. Thank you.
Thank you Emily. We are over the moon to have been able to help you with both your sale and purchase. We wish you and your family all the very best in your new home and look forward to working with you again in the future.
4/5
GoogleI have been using Chilterns Estate in Brandon for many years and none more so, than this past week (early October) With Great assistance from Karen in their office. However, the accounting does leave a little to be desired . . . . .
5/5
GoogleCan’t recommend chilterns estate agents enough. They kept me regularly informed of everything, lovely polite and friendly staff. Shall definitely use again if I ever need to. Thank you so very much.
Dear Mandy, thank you for the 5 star review - its is greatly appreciated and if you ever do require any further assistance then please do let us know.
5/5
Google19 years ago a young man was super helpful and instrumental in the purchase of my house, he was not I hasten to add the agent employed by me at the time but Andrew of Chilterns …fast forward to the present day and who else would I trust with the sale of my home but that very same but not so young man Andrew(with help from Darren) Chilterns have kept me informed throughout the process and calmed me down when it got all a bit much!!I couldn’t recommend them enough!! Andrew is a star ⭐️⭐️
Dear Tracy, thank you for the lovely review, certainly a little bit older since I first helped you and with a lot less hair! I really appreciate it. I am so pleased that we were able to assist you both with the selling of your homes and enable you to commence your new adventure. Wishing you all the happiness and if we can be of any assistance then please do let me know. Andrew & the Team.
5/5
GoogleI found Andrew and all his staff at the Brandon office extremley helpful during and after the purchase of my property. They ensured everything proceeded quickly and smoothly very grateful to them all for their assistance.
Dear Michael, thank you so much the wonderful 5 star review. If we can be of any assistance in the future, please do let us know.
5/5
GoogleWell ... If you want EXCELLENT service and support you need look no further! The Brandon office staff, and in particular the manager (Andrew) simply could not do enough - very much "Customer oriented". Nothing was too much trouble and this made life just SO easy during the buying process. Solid 10/10 ... Thanks folk!
Thank you John for the wonderful review. Glad that we were able to assist you and hope that your purchase goes through smoothly and look forward to a cup of tea and cake when you have settled. Best Wishes Andrew & The Team.
5/5
GoogleWe have used the Brandon branch of Chilterns for many years renting out our property. The team are extremely efficient, knowledgeable and helpful delivering high standards to both landlords and tenants alike. We highly recommended their services.
Hi Sally, we really appreciate your kind review, we also really appreciate the continued support as always and if you need any further assistance then please do let us know. Andrew, Karen & the Team.
5/5
GoogleChilterns sold my house within 2 days of having the property on the market. All throughout the sales period they kept me updated & even sourced my solicitors for me. Would thoroughly recommend Andrew & Darren at chilterns estate agents when selling your property!
Hi Sean, Thank you for the lovely review, we greatly appreciate it. We are glad that you have experienced such a thorough service and if we can be of any further assistance then please do let us know. Best Wishes Andrew & Darren.
5/5
GoogleTHIS is the company that CARES about the person, not just another customer! Darren recently showed us a house and we were GREATLY IMPRESSED by him! We were blown away by how thorough and knowledgeable he was! And not just with the property he was showing, but with UK's whole letting process and all of its intricate moving parts. Even for US military requirements, etc. He went above and beyond; taking the time to answer any and ALL questions... even explaining/showing some of the lesser known things specific to UK houses, systems, and he gave us tips about the area too... we were completely satisfied with our experience.
Thank you so much for your lovely review Suzie. We will pass on your kind comments to Darren.
5/5
GoogleI have been using Chilterns letting service for the past 5 years. Andrew and the team are always professional, always answer the phone and their overall service is to a very high standard. I will continue using Chilterns Estate Agency in the future and 100% recommend their service.
Hi Amber, thank you for the kind review. We hope the new tenants work out well for you and as always, we are here to help in any way that we can. Best Wishes Andrew & the Team.
5/5
GoogleAndrew and the team have been brilliant from start to finish. They helped us sell our property and went the extra mile with us to ensure our tenant left and our buyer was kept in the loop at all times. A professional approach to everything and people you can trust. Thanks again.
Dear Neil, thank you for the wonderful five star review. It wasn't the easiest transaction to get through but with open and transparent communication between all parties we were able to successfully get this over the line for you all. As always, we appreciate your continued support and if we can help again in the future, please do let us know. Best Wishes Andrew & The Team.
5/5
GoogleI'm so grateful to Chiltern's for their help with both the sale and purchase of properties. We really felt that we were cared about and nothing was too much trouble or a hassle. Every query we had was answered, no matter how trivial, and we were seen as people rather than potential sales - we had met a couple of other estate agents whose eye was clearly only on the prize, but we didn't feel like this at all with Chiltern's. Every help was given that we needed, and the pragmatic approach of the business was really appreciated - we needed realism and practicality rather than a hard sale, and Chiltern's provided this brilliantly. Andrew, Darren, Yannis and Emma couldn't have been more helpful or caring, and I wouldn't have any hesitation recommending Chiltern's to anybody looking to sell or purchase a property. A house move is always a challenging experience, but this was made as easy as possible by the team and I'm extremely thankful; they couldn't have been better.
Dear Chris & Darryl, what can I say but WOW, thank you for the wonderful review. We are extremely pleased as a team that we could provide you with the level of service that you have experienced and strive to ensure that all our clients receive the same. We, as a team, are so pleased that we were able to assist you through the housing moving process for the first time in nearly twenty years. Please don't be strangers and we all wish you many happy years in your new home. Best Wishes Andrew, Darren, Emma & Yannis.
5/5
GoogleHighly recommend. Chilterns were professional, caring, friendly, polite and very reassuring when I was selling my property. Many thanks to Andrew, Darren and the team.
Hi Debra, thank you so much for allowing us to help you with the sale of your home and that we were able to assist you throughout the process. As always, if you need anything further from us, please do let us know. Best Wishes as always - Andrew and the Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brandon has the most, with 250 reviews rated 4.8 out of 5, followed by Thetford (14 Bridge Street) with 222.
The three Chilterns offices, by town:
Yes. In The Trusted Agent 2026 awards, Thetford won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2015.
