5/5
TrustpilotHappy with the Charles Hardling
Rafael was very helpful. He was clear with the property details. Really appreciate his hard work during our property search
Trusted Agent profile · Wiltshire
Charles Harding Estate Agents in Swindon and Royal Wootton Bassett
★★★★★
138 reviews across 3 offices and 3 platforms
Charles Harding Estate Agents has three offices, in Swindon (two offices) and Royal Wootton Bassett (Wiltshire). Together they have 138 reviews on three platforms, rated 4.1 out of 5 overall.
52
Reviews on Google
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
85
Reviews on Trustpilot
Business-wide
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Our offices
Charles Harding Estate Agents's three offices, most reviewed first. Each has its own page.
- Charles Harding Estate Agents Swindon (71 Cricklade Road)71 Cricklade Road, Swindon, SN2 1AA125 reviews · 40 on Google (3.9)1 in the last 90 days
- Charles Harding Estate Agents Royal Wootton Bassett31 High Street, SN4 7AF97 reviews · 12 on Google (4.0)4 in the last 90 days
- Charles Harding Estate Agents Swindon (37 Wood Street)37 Wood Street, SN1 4AN1 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Charles Harding Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotHorrendous Agent
Appalled at the neglect and lack of responsibility Charles Harding have taken whilst “Fully Managing” our property.The House was left Filthy, damages to a Newly fitted Kitchen, things left which needed removal, massively over grown Garden costing £600 alone to put right, and more - yet taking no responsibility to replace funds it’s cost to fix, taking nothing from the tenant who left it this way. They had the Dates that the new tenants would be moving in, and failed to have the House cleaned in time, then refused to have it cleaned because it was being occupied. One big head ache and it now going through court.Avoid.
4/5
TrustpilotKaren did a sterling job in keeping me…
Karen did a sterling job in keeping me updated with developments. Would be happy to recommend.
5/5
TrustpilotMichael Reynolds
Viewing a house with Michael as our agent was great. All questions were answered and he made it as smooth as possible. Always answered very quickly to messages. Hope to have Michael again sometime. No complaints at all!
5/5
TrustpilotEagles
Professional service, timely updates and a pleasure to do business with. Made the whole process smooth and seamless. Thank you.
5/5
TrustpilotSold in the week
I cannot recommend this estate agent highly enough. Their exceptional speed and quality of service, particularly in terms of photography and advertising, were instrumental in selling my flat within a week. If you're looking for a professional, efficient, and results-driven estate agent, look no further. They are an absolute asset and will undoubtedly exceed your expectations.
5/5
TrustpilotGreat customer experience
We were very happy with the great service that was given by Mike and the way Karen constantly kept us informed on the progress. We would definitely use Charles Harding again .
4/5
TrustpilotCharles Harding were very helpful
We found Charles Harding very helpful through the whole process of buying and as the agents also for our vendor there was a seamless process to completing our move.
5/5
TrustpilotRepairs and maintenance
All faults are replied to promptly and subsequent repairs by contractors have been carried out quickly and efficiently. Very happy customer indeed. :)
1/5
TrustpilotSince February 2013 In gave my property…
Since February 2013 In gave my property on a fully Managed basis to the above branch. They were very good in the beginging, but afterwards they starting increasing their rates. If you are a Landlord be Careful and read the terms of contract, do what you want, not what they say. I had a bad experiance as a Landlord.Do not speak on the phone, always send an email and get an answer via email. Very bad experiance , can't trust this Estate Agent any more and suggest all Landlords not to approach this Agent anymore.
5/5
TrustpilotHighly recommended...
It has been so easy to work with everyone at Charles Harding. Correspondence has been straightforward and I have always received a response to my emails by the end of the day. It doesn't seem too much trouble to ask questions about my tenants or for them to be contacted throughout a working week. Charles Harding coordinated all the checks on my house, cleaned it through and did all preparations in order for my house to be ready for the rental market. They kept me informed of which tenants were suitable and talked me through the various options I had. I would highly recommend Charles Harding - hassle free, reliable people!
5/5
TrustpilotAll the staff especially Jen and Marie…
All the staff especially Jen and Marie very helpful and always friendly
1/5
TrustpilotDishonest and awkward
For someone who last used an estate agent to find a rental home around 8 years ago, I was terribly concerned about Charles Harding in Swindon and their approach. I would suggest caution for landlords and tenants alike.When finding the ideal property on Rightmove, I was told that I couldn't apply to rent this house until I saw the house inside - even though I went to see the house externally and was happy with the appearance and area. So, I went to view at the earliest opportunity offered and was told on the day of enquiry that the landlord was accepting of my offer in principle.On viewing day, I handed in my application in on paper and was told I would get an answer next day. At that stage, I was the only person viewing as no other viewings were being done and no accepted applications were submitted based upon what the agent was telling me.Next day; no response came and it took me 2 calls to get an answer. The answer was such a shock.... All of a sudden, the lettings person said that other applications were in (so I was previously lied to) and the landlord accepted another offer. Oh well..... but hold on! The property continued to be advertised on Rightmove for a further 4 days. So, I called in on day +4 using a different number and enquired about the house, and was then told it was let just 3 hours before on that day (lie number 2).So, my experience was not great as I was continually lied to, and every attempt I made to be the ideal tenant was blocked by the agent. Did the landlord even know about my application? Why was I being lied to - there didn't seem to be any valid reason to suggest I was the only interested person on viewing day? Why tell me that the house was rented to someone else and was being taken off Rightmove, but then 4 days later tell me that it was then only just agreed to rent to someone that day?I accept the rental market place has moved on. But my experience with other agents since has been quite different.
5/5
TrustpilotProfessional and Kind
We were under tenancy with Charles Harding for two years. During that time, we were very happy with their responsiveness to any of our concerns. We were always met with professionalism and kindness, especially from Marie, who we worked with during our tenancy. I would highly recommend, and would use them again myself if moving back to that area, for letting or buying a property.
5/5
TrustpilotIt was a Nice experience 😌.A big Thanks…
It was a Nice experience 😌.A big Thanks to Charles Harding Team, Really you guys are Amazing, You guys are really very, Helpful, Supportive and good. Special thanks to Marie,Emma,Laura and all Maintenance Team.
5/5
TrustpilotReally it was a amazing experience with…
Really it was a amazing experience with Charles Harding, Really you guys are very supportive and Helpful.It was our first house for us in uk.However, Charles harding team proactively supported.It was the Great experience.All the best and Thank you so much.
5/5
TrustpilotExcellent Customer Service
I was guided throughout the Marketing/ Selling Processby Michael,who was professional/informative & helpful,without being overbearing. It was an emotional & difficult time for me, having to sell the home of a close Relative,who now needs 24 hr care. I also wish to mention Karen. Michael & Karen are both a great Asset to Charles Harding Estate Agents. THANKYOU BOTH.
5/5
GoogleExcellent team
5/5
GoogleRecently bought a house from Charles Harding, Mr.Lee, James n Dawn were all super helpful with their expertise.....and kept us updated about the purchase and were happy to answer any questions we had. I would totally recommend the team at Gorsehill branch of Charles Harding, Swindon
4/5
GoogleRating only, no written review.
1/5
GoogleMade an offer over a week ago and haven't heard back... can never get hold of them
1/5
GoogleRecently we purchased a property through Charles Harding in Royal Wootton Bassett but i can only advise you to give them a wide birth,they were rude and ignorant and to be honest stuck up their own backsides. They were only interested in the person selling the property,but couldn't care less about the purchaser's. I tried to complain but of course it fell on deaf ears ! If I could give minus stars I would . Be aware !
1/5
GoogleNot happy with my dealings with this company, their correspondence and care for the customers is none existent. Considering this is a pretty big letting agency I'm surprised about how they deal with customers. Hoping we won't have to go for another temporary rental one again. Also beware they do use tactics to push you to purchase sooner/ leave you on edge during the buying process.
5/5
TrustpilotKaren was brilliant throughout my Sale…
Karen was brilliant throughout my Sale process and kept me up to date at all times.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Charles Harding Estate Agents
Which Charles Harding Estate Agents office has the most reviews?
Swindon (71 Cricklade Road) has the most, with 125 reviews rated 4.1 out of 5, followed by Royal Wootton Bassett with 97.
Where are the Charles Harding Estate Agents offices?
The three Charles Harding Estate Agents offices, by town:
- Royal Wootton Bassett: 31 High Street, Royal Wootton Bassett, SN4 7AF
- Swindon (37 Wood Street): 37 Wood Street, Swindon, Wiltshire, SN1 4AN
- Swindon (71 Cricklade Road): 71 Cricklade Road, Swindon, SN2 1AA
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