Trusted Agent profile · Wiltshire
★★★★★
138 reviews across 3 offices and 3 platforms
Charles Harding Estate Agents has three offices, in Swindon (two offices) and Royal Wootton Bassett (Wiltshire). Together they have 138 reviews on three platforms, rated 4.1 out of 5 overall.
52
Reviews on Google
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
85
Reviews on Trustpilot
Business-wide
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Charles Harding Estate Agents's three offices, most reviewed first. Each has its own page.
Showing 52 reviews on Google only. Show every review
5/5
GoogleVictoria at Charles Harding Estate Agents was absolutely fantastic. She was professional, friendly, and nothing was too much trouble, Her communication and guidance made the whole process so much easier and less stressful than previous experiences. We really appreciated her support and dedication and would highly recommend Victoria and the team at Charles Harding.
5/5
GoogleVictoria & Amy, the team, always go the extra mile, to provide an excellent professional letting services for perspective landlords.
5/5
GoogleA great experience with Charles Harding from start to finish. The team was professional, friendly, and always quick to respond to any questions. The whole process was handled efficiently and with clear communication throughout. Thank you for making everything straightforward and hassle-free.
5/5
GoogleThe team at RWB are really helpful and helped me find a property. Would highly recommend.
1/5
GoogleVery disappointed with the poor service from Amy at the Wotton Bassett office. We viewed a property to rent but as the tenants were there couldn't see it properly. We asked to view again properly and paid one weeks rent to reserve the property. The property had mould in 5 different rooms when we viewed it properly, we were told it was due to a water leak. The landlady said she wasn't aware of a leak so do not feel we were being given correct information and pulled out. Amy declined to return our deposit based on cause 17. I asked for the complaint procedure and 5 days have passed she has not bothered to answer my email. I feel Charles Harding are unprofessional and do not deal with clients with the utmost good faith.
5/5
GoogleI had a great experience with them.Responses are good .Staff is so friendly and Amy is so kind .
5/5
GoogleCharles Harding RWB manage two of my properties and I could not recommend team enough, excellent service
5/5
GoogleAbsolutely outstanding service from start to finish. As a buyer, the team at Charles Harding Estate Agents were professional, friendly, and incredibly supportive throughout the entire process. Communication was excellent, they kept me updated every step of the way and were always quick to respond to any questions. They made what could have been a stressful experience feel smooth and straightforward. I truly felt they had my best interests at heart and worked hard to ensure everything went through successfully. I wouldn’t hesitate to recommend them to anyone looking to buy a home with a reliable and efficient estate agent.
5/5
GoogleSale went through quickly and really well handled...... Everyone was lovely but especially Milli who was lovely to deal with
1/5
GoogleMistakes happen but this needed to be looked into seriously so it doesn't happen again. Me and my wife were in our flat when we got the surprise of our life as three people started to enter our flat, as we were both in and no one else loves here you can imagine our shock It was a member of Charles Harding who used a key they had of our flat which we are renting to come in and show two people around! I instantly complained to the company and I'll be honest I don't think they took it seriously enough. Just because they have the keys unless a landlord collects them (something I didn't know) doesn't mean they should use them without checking the status or the place. Imagine if no one had been in or we had been away for a few weeks, we could have returned to find others living in our flat! Surely someone should have visited the flat before bringing people for viewings. Also we could have been doing anything when they walked in, this really wasn't ok.
5/5
GoogleMillie was great and helped us through our house purchase journey. Dawn was great as well who quickly followed up with our queries with sellers. Overall it was pleasant experience with Charles Harding.
5/5
GoogleGreat work by the whole team at Gorse Hill for selling our old house and finding us a new home. Would highly recommend
5/5
GoogleWe recently purchased our new home through Charles Harding in Swindon at the Gorse Hill office, and we couldn't be more grateful for the excellent service we received throughout the entire process. From our first viewing to completion, the team was professional, responsive, and genuinely supportive. A special thanks to Millie Bills for her clear communication, local knowledge, and guidance every step of the way. Buying a home can be stressful, but Millie and the team at Charles Harding made it as smooth and straightforward as possible. We highly recommend them to anyone looking to buy or sell in the Swindon area. Thank you again for helping us find our perfect home
3/5
GoogleThey were fine. Sold our house quickly, but I suspect the area and type of house did most of the work to be honest. We didn't hear much after that, apart from looking in viewings for the buyers. They did forget to book one in, but did call to cancel it, so that was interesting. We had also agreed a fee percentage at time of choosing them, we found that this had been increased by 0.5% by the time the final financials came through from our solicitors, left a really sour taste but we were so exhausted by the whole process we didn't take it further. They hadn't emailed or posted over a copy of the signed contract as asked anyway, so couldn't have easily checked if we were mistaken. When asking a question about the house (we had purchased the house through them over 10 years earlier), we got a rather disappointing response after a couple of days of chasing fobbing us off to our solicitors as they hadn't fully read my question, only when challenged to read my question again did their tone change. In short, they were fine, they did the job, but we would certainly not use them again, nor recommend them. The agents representing the house we purchased were fantastic on the other hand, couldn't have done more and communication was excellent. They even gave us a goody bag when we collected the keys!
5/5
GoogleCharles Harding have been great. We had never sold a house before so they helped us understand the process. We dealt with pretty much everyone in the branch but in particular James was our primary contact and he was really easy to talk to. In particular he was great on the initial visit to our house with our dog and toddler running about. We put a lot of pressure on the team to get things done fast and they helped us get to completion in under 9 weeks. Thanks to everyone involved!
5/5
GoogleJames was first class, informative and creative along with Dawn who was always reactive to any questions. An exceptional service by Charles Harding, thank you.
Thank you, Chris! We're thrilled to hear about your positive experience with James and Dawn. Your kind words mean a lot to us, and we’re glad we could provide exceptional service.
5/5
GoogleThe whole team were amazing and worked really hard to get me into my new home which I love. Thank you 🥰 …
1/5
GoogleThe worst estate agent experience ever ! No communication, unless money or payment involved. Uninformative, false information, hidden faults with property, the list goes …
5/5
GoogleWe recently sold our property through the Charles Harding Gorse Hill branch and had the pleasure of working with James during the valuation and finding the buyer. We were thoroughly impressed with his knowledge of the area and his effective …
5/5
GoogleExcellent, Professional Service, what a Great Team. Treated with respect at all times. So grateful for all the help, advice and support. Kept me updated always, communication very good. Totally recommend the whole team at the Gorse Hill Branch, Swindon. Thank You.
5/5
GoogleSecond time selling with the Charles Harding team at gorsehill and the service was second to none.Supportive all the way throughout .Thank you to James,Dawn Lee and the team for making a stressful event easier!
5/5
GoogleWe completed in 10 weeks selling and buying. Extremely professional and reliable, always called us back asap. We dealt mostly with James. Very friendly and confident man. But the whole team were excellent from start to finish. Would highly recommend .
5/5
GoogleGreat agents. I always got responses to my emails, return calls and help with all my queries. Will happily use again in the future.
5/5
GoogleI had a great experience with them. They showed great care about my situation and helped me get a house to rent. Professional and responsible. Certainly would recommend them.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swindon (71 Cricklade Road) has the most, with 125 reviews rated 4.1 out of 5, followed by Royal Wootton Bassett with 97.
The three Charles Harding Estate Agents offices, by town:
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