Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotAlan Foreman
Had Alan round today to provide a day of help, was exceptionally friendly and polite and got a very large and tricky ikea wardrobe up and our curtain rails sorted. Thank you Alan for the help and thank you to CC Ridge Walk for providing the assistance!
Rich · 9 January 2026 · Charles Church Earls Colne
Agent replied · 25 January 2026
Dear Rich,
We really appreciate you sharing your feedback. We’re delighted to hear that Alan was friendly, polite, and able to help with both the tricky wardrobe and the curtain rails. We’ll be sure to pass on your thanks to Alan and the Ridge Walk team.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotGreat service. Beautiful quality homes
The sales team and the site manager provided an excellent service. They go above snd beyond to help and are very knowledgeable. We were built a beautiful new home. The house is a quality home with excellent choices for kitchen , tiling and flooring.We are very happy here.
Sara · 24 December 2025 · Charles Church Earls Colne
Agent replied · 25 December 2025
Thank you for your lovely review. We’re delighted to hear you’re so happy with your new home and that our sales team and site manager supported you so well throughout. It’s wonderful to know the quality and finishes met your expectations.
Zoe
★★★★★ 5/5
TrustpilotWe recently purchased a home from…
We recently purchased a home from Charles Church, and we are incredibly happy with the entire experience from the initial buying process to the post-completion stage. Mia and especially Wiktoria provided exceptional customer care, going above and beyond to ensure we felt supported throughout.
Mr · 24 December 2025 · Charles Church Earls Colne
Agent replied · 25 December 2025
Thank you so much for your wonderful review. We’re delighted to hear how well Mia, Wiktoria, Dave, Marius and the team supported you throughout your journey. It’s great to know you’re happy in your new home, and we truly appreciate your recommendation. Enjoy settling in.
Zoe
★★★★★ 5/5
TrustpilotHappy Days
Moved in a week ago. We love the house. The team at Charles Church @ Cricketers Green Forton could not have been more helpful, approachable and supportive in helping us settle into our new home - and what a beautiful home it is. Can't recommend them highly enough. Thank you to Lauren, Mia, Stu and Rickie.
Richard · 22 December 2025 · Charles Church Earls Colne
Agent replied · 25 December 2025
Thank you so much for your wonderful review and for choosing Charles Church at Cricketers Green. We’re delighted to hear you’re settling in well and loving your new home.
Lauren, Mia, Stu and Rickie will be thrilled to know their support made such a positive difference to your move. Your recommendation means a great deal to the whole team.
Wishing you many happy years in your beautiful new home.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotFrank was amazing
Frank was amazing!
Louise · 22 December 2025 · Charles Church Earls Colne
Agent replied · 25 December 2025
Hello Louise, Thank you for leaving us your review. We would really like to share this with the correct team and would be grateful if you could respond to Trustpilots request for further information and provide your plot number and development.
Best wishes, Ellie
★★★★★ 5/5
TrustpilotGreat
Great. Particularly good customer service from Kelly at Lambourn Meadows.
Mr · 21 December 2025 · Charles Church Earls Colne
Agent replied · 25 December 2025
We're glad you had a great experience, and we appreciate your highlighting our customer service especially from Kelly. Thank you for your positive feedback.
Lucy
★★★★★ 5/5
TrustpilotMassive thank you to Kayleigh and Ellie…
Massive thank you to Kayleigh and Ellie for their support throughout the whole process of selling our house to buying our new home. Amazing communication, always there to answer any queries we had and were always very reassuring. Cannot thank Charles Church, but mainly Kayleigh and Ellie, enough.
R · 21 December 2025 · Charles Church Earls Colne
Agent replied · 25 December 2025
Thank you so much for taking the time to share such a wonderful review. We’re absolutely delighted to hear how positive your experience was while selling your previous home and purchasing your new one. Buying and selling at the same time can be a stressful journey, so it’s fantastic to know that Kayleigh and Ellie were able to make the process feel smooth, clear, and reassuring throughout.
We wish you many happy years in your new home.
Lucy
★★★★★ 5/5
TrustpilotKevin from the Customer Care … Amazing
Kevin from the Customer Care / Painting / Plastering team was amazing. Such professional friendly service and a master at what he does.
Leslie · 20 December 2025 · Charles Church Earls Colne
Agent replied · 25 December 2025
Thank you, we would really like to pass on your comments to the correct team but where we have been unable to locate you on our system we have requested Trustpilot to gain a bit more information. Please could you respond with your development then we will ensure this is passed to the correct Kevin.
Thanks
Holly
★★★★★ 5/5
TrustpilotAmazing sales team
The sales team went out of their way to help us reserve and complete our house purchase. The team is very efficient and very quick at trouble shooting. We completed everything in less than two weeks.
Nadia · 20 December 2025 · Charles Church Earls Colne
Agent replied · 25 December 2025
Dear Nadia,
Thank you for your wonderful review. We’re delighted to hear that our sales team was able to support you throughout your home purchase. Completing everything within two weeks is an achievement we’re proud of, and we appreciate you recognising our efficiency and problem‑solving.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotHarlestone Grange Northamptonshire
We recently purchased a new build with Charles Church, and I cannot speak highly enough of our site manager, Dempsey. From start to finish, he has been absolutely fantastic.
M · 19 December 2025 · Charles Church Earls Colne
Agent replied · 25 December 2025
We’re delighted to hear how pleased you are with your new home.
It’s wonderful to hear the recognition you’ve given to Dempsey. We’re incredibly proud to have team members who genuinely care about homeowners and go the extra mile
We’ll make sure your kind words are passed on to Dempsey and the wider team.
Holly
★★★★★ 5/5
TrustpilotCricketers Green
We’ve been really impressed with Stu the site manager and the way he has approached his role. His attitude feels genuinely caring, and it’s clear he takes pride- not just in the development itself but in the people who live on the estate. Stu is approachable, attentive, and always willing to listen, which makes a real difference as a resident.
Holly · 19 December 2025 · Charles Church Earls Colne
Agent replied · 25 December 2025
Thank you so much for taking the time to share such a detailed and positive review of your experience. We’re thrilled to hear that Stu and the team, including Jamie, Ricky, Lauren, and Mia, made the process smooth and enjoyable for you. It’s wonderful to know that their professionalism, attentiveness, and caring approach had such a positive impact.
We’re delighted that you love your new home and that it’s perfect for you and your family. Your kind words mean a lot to us, and we’ll be sure to pass your feedback on to the team - they’ll be so pleased to hear it.
If you need any further assistance or support in the future, please don’t hesitate to reach out. Wishing you many happy years in your new home.
Lucy
★★★★★ 4/5
GoogleRating only, no written review.
Prudhvi · 15 December 2025 · Charles Church Earls Colne
★★★★★ 5/5
TrustpilotThanks to Paul and Pete T
We appreciate Paul and Pete T from customer care coming in today and performing some repairs that wasn't in the plan, due to plumbers not having to cut into the ceiling. Thanks
Gareth · 26 August 2025 · Charles Church Earls Colne
★★★★★ 3/5
TrustpilotDoor Canopy
Although Customer Care have provided me with good service regarding my ongoing issues with our new build home (Woodberry Heights Development, Penrith) with courteous staff and operatives, I have been left bitterly disappointed with my request for a door canopy over my front door being turned down. The reason stated being that it would not be in character with the site and that there was a council planning restriction? (What, for a door canopy?). Even the illustration for our house type (The Harley)has a door canopy and our next door neighbours house has a door canopy, admittedly a different house type to ours. Around the development also a lot of houses have door canopies. I would have given a better rating on this review if it was not for what I would call a strange stance in relation to my request for a door canopy.
Michael · 28 July 2025 · Charles Church Earls Colne
★★★★★ 5/5
TrustpilotExcellent Experience
Very easy process from start to finish, excellent support throughout.
Miss · 26 May 2025 · Charles Church Earls Colne
★★★★★ 5/5
TrustpilotRectifying defects and shrinkage
Ken L. & Zoltan have been at our property rectifying various small defects and have done so professionally and to a high standard. They were respectful of our property and furnishings and to us in communicating what they were doing.
Richard · 24 April 2025 · Charles Church Earls Colne
★★★★★ 5/5
TrustpilotA few small issues in our new home on…
A few small issues in our new home on Princes Park Rackheath,but quickly and efficiently dealt with by the team.Special thanks to Clem Jones,a professional and a gentleman.Rob Everson
Robert · 17 April 2025 · Charles Church Earls Colne
★★★★★ 1/5
TrustpilotDisappointing Visit Ever
**Disappointing Visit**
IR · 13 April 2025 · Charles Church Earls Colne
★★★★★ 5/5
TrustpilotGreat experience with Charles Church
From the start nothing but help from Charles Church working with Claire to choose carpets and floor coverings on zoom because my long distance from Lichfield was perfect she was extremely helpful. Dave the site manager couldn’t be more helpful every query dealt with immediately and I just love the style and fittings etc of my lovely house
Mrs · 25 March 2025 · Charles Church Earls Colne
★★★★★ 5/5
TrustpilotManor Grove, Lydney experience
From day 1 that I first enquired about Manor Grove, Emma(marketing) and Kieran(construction) have been amazingly helpful, friendly, polite, and i could not have wished for more from them, even if solicitors were a bit slow in getting us exchanged.
DN · 23 December 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Hi,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to Emma, Kieran, and the team, they'll be delighted.Best wishes,Mia
★★★★★ 5/5
TrustpilotDe Vere Grove, Earls Colne - AMAZING!
After some teething troubles I am finally in my new home and absolutely loving it - community feel to the development which is something I was so keen to find. Sales Manager - Natalie is an absolute diamond, a real gem for Charles Church … without her I would not have proceeded with my purchase, she made everything a pleasure. Nothing is too much trouble for her - 10/10.
Jo · 22 December 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Good afternoon, at Charles Church, providing exceptional service is at the core of what we do, and it's wonderful to receive such positive feedback. We really value your trust and confidence in our team and shall ensure Natalie see's your kind words.Best wishes,Rose
★★★★★ 1/5
TrustpilotExtremely angry and disappointed
We were noved in before the house was finished. Broken ,wrong side door,garden like the Somme,etc,etc,etc
Customer · 22 December 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Hi Christine,We are very disappointed to read your review. Please be assured your feedback has been shared with the regional team, and we have requested they contact you directly.Best wishes,Mia
★★★★★ 1/5
TrustpilotSales service awful
Edited 21/12/24 - Following my update on 03/12/24, the request for information from Charles Church was received and completed. However no contact has been received from Charles Church. Edited 03/12/24 - Charles Church has responded to ask us to provide more information to a request from Trustpilot so that they can look into it. No request has been received from Trustpilot so we cannot do this! Once we are in receipt of the request we will provide the information. Sales service awful! Had to repeatedly call and leave messages to get an appointment to visit the site. Then when we did we were told that they would price match the same model plot with another that had been reduced, but then they failed to honour that. Explored a part exchange and the company that they used didn’t even provide an accurate plan of the plot of our current property, including our neighbours double garage and not ours and cutting off half of our rear garden! It was also stated there were pylons in close proximity which was false. The properties are completely overpriced to others in the area, even other builders. The wardrobes were fitted poorly leaving a swirly line up and down along the top that connected to the ceiling. You could not access the towel rail in one en-suite because it was rammed between the wall and the basin. We were told if we wanted to add a cupboard in the utility we’d have to organise this ourselves with the kitchen fitter whose details would be supplied.It took multiple calls and messages to get an update on the part exchange despite being told completion would have to be by Christmas (3weeks away) and we even called Head Office to try and get an answer, surprise surprise their sales adviser didn’t answer the phone either or return our call!The properties were marketed a year ago, and now have all flooring, kitchen and bathrooms installed so there is no choice. Despite this they maintain their stance to achieve an unrealistic price. It’s no surprise they are struggling to sell the properties on this particular site and we know we’ve had a very lucky escape. What on earth would their after sales service be like?!!
Anonymous · 21 December 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hi,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Zoe at the start of your new home journey. I will pass your feedback on to the team, who will be thrilled. We wish you many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotNew Torrisdale at The Oak - experience with patching support
Moved into a new Torrisdale at The Oaks a few weeks ago. Lovely home. Had Jordan out today who started working on some little cosmetic imperfections. Jordan was really helpful helped us understand what to look for. Sorted out some patching and arranged a day's painting to follow. Jordan was lovely and really helpful. Thank you.
Dan · 20 December 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Good morning Mr Davies, thank you for taking the time to leave us a review on Trustpilot. We are delighted to hear of the service that you have received from Jordan. Wishing you many happy years in your new home.Kind regards,Rose
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