Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotKayleigh our advisor has been super…
Kayleigh our advisor has been super helpful and patient with us, as we decided to part exchange last minute. She has been extremely informative guiding us through the process.
Katie · 2 May 2026 · Charles Church Earls Colne
Agent replied · 6 June 2026
Dear Katie,
Thank you for your kind feedback. We’re delighted to hear that Kayleigh was so helpful and patient, especially in guiding you through the part‑exchange process. We’ll be sure to pass on your lovely comments.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotSophie and Phil thank you
Both Sophie and Phil were attentive to our thoughts and questions, and were, without exception able to provide answers with clarity which informed our decision to purchase. They treated both Cath and I as bespoke and individual customers and didn't push or provide generic information which may not have been as helpful. Thank you both.
Mr · 1 May 2026 · Charles Church Earls Colne
Agent replied · 6 June 2026
Dear Mr Simpson,
We really appreciate your thoughtful review. It’s great to know that Sophie and Phil took the time to understand your individual needs and helped make your purchase decision a confident one.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotBrilliant experience and aftercare!
Diane, Joss and the rest of the site team have been amazing and are always so accommodating.
Victoria · 30 April 2026 · Charles Church Earls Colne
Agent replied · 6 June 2026
Dear Victoria,
Thank you for your lovely feedback. We’re pleased to hear that Diane, Joss, and the wider team have been so accommodating and professional, and that your snagging items were handled efficiently. It’s great to know you’ve had such a positive experience from start to finish, and we really appreciate your recommendation of Charles Church.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotIt's ours, we don't give it back!
Our moving day was seamless, we was greeted by Shelley with our keys, 😃😃
Mr · 27 April 2026 · Charles Church Earls Colne
Agent replied · 6 June 2026
Thank you for sharing such a wonderful review. We’re delighted your moving day was seamless, and that Shelley gave you such a warm welcome. It’s fantastic to hear how much Caroline and the whole team supported you throughout the journey. We’re thrilled you’re enjoying your new home and its amazing view.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotAmazing homes and incredible team
We are in the process of buying a Charles Church house and the whole experience couldn’t have been better. As first time buyers, we were nervous about the process but Kerry was the most amazing Sales Executive! She kept us in the loop the whole way, was always so friendly and welcoming and made us feel supported and super at ease. We can’t thank Kerry enough for helping us get our dream home.
Bruna · 26 April 2026 · Charles Church Earls Colne
Agent replied · 6 June 2026
We appreciate you sharing your experience as first-time buyers. It's great to hear that Kerry made you feel supported during the process. We wish you many happy memories in your new home.
★★★★★ 5/5
TrustpilotFantastic experience!
Our experience with Charles Church was fantastic! The customer service by Paula and Jamie was brilliant and they are both so friendly and helpful. They were very accommodating and never put any pressure on us. I would highly recommend their service, especially to those like us who were first time buyers.
Mr · 25 April 2026 · Charles Church Earls Colne
Agent replied · 6 June 2026
We are so glad to hear that you had such a positive experience. It's great to know that Paula and Jamie's friendly and helpful service made such a difference, especially as first-time buyers.
★★★★★ 5/5
TrustpilotEverything so far has been really clear…
Everything so far has been really clear and the guys at Dunchurch fields have been super helpful.
Thomas · 25 April 2026 · Charles Church Earls Colne
Agent replied · 6 June 2026
We're happy to hear that everything has been clear and the team has been helpful. We appreciate your positive feedback, thank you.
★★★★★ 5/5
TrustpilotGreat and friendly customer service
Great and friendly customer service. Lovely little touches like the welcome box and also the bag with all the instructions for the appliances.
Mrs · 23 April 2026 · Charles Church Earls Colne
Agent replied · 6 June 2026
It's great to know that you appreciated our customer service and the thoughtful touches we provide. Thanks for your feedback.
★★★★★ 5/5
TrustpilotClair was very helpful when choosing my…
Clair was very helpful when choosing my property. Very friendly and an excellent service all round. Great development and really excited about moving in.
Matt · 23 April 2026 · Charles Church Earls Colne
Agent replied · 6 June 2026
Thank you for taking the time to leave a lovely review. We would like the opportunity to pass on your comments to Clair and the team. We have been unable to locate you on our systems so have requested Trustpilot gain further information, please do respond to this request by providing your full address. Thank you.
★★★★★ 5/5
TrustpilotThis is a review of the sales office at…
This is a review of the sales office at Templegate which I visited today.
P · 23 April 2026 · Charles Church Earls Colne
Agent replied · 6 June 2026
We're glad you enjoyed your visit to the sales office. It's great to hear that you found the signage and site satisfactory. We appreciate your positive comments regarding Kerry and the team. Thank you for your feedback.
★★★★★ 5/5
TrustpilotChancery Park phase 2 Exning Suffolk
Chancery Park phase 2 Exning Suffolk. Build quality and finish to a high standard, the few issues we had have been dealt with quickly and efficiently by Dave Ormes and his team. Very pleased with our purchase
David · 23 April 2026 · Charles Church Earls Colne
Agent replied · 13 June 2024
We're happy to hear that the build quality and finish met your expectations. We're also glad that any issues you experienced were resolved quickly and efficiently. Thank you for your positive feedback and kind words for Dave and the team.
★★★★★ 5/5
TrustpilotAndre has done a great job
Andre has done a great job. Highly recommend 😊
Paula · 22 April 2026 · Charles Church Earls Colne
Agent replied · 6 June 2026
We're happy to hear that you the work carried out by Andre met your expectations. Thank you for your recommendation; we appreciate your feedback.
★★★★★ 5/5
TrustpilotWork carried out by Alan Foreman
Alan Foreman arrived at our property as usual full of enthusiasm and a smile, he quickly identified the job we had requested to be completed and after a brief explanation of how and how long he would carry out the work he set to work.
PAUL · 22 April 2026 · Charles Church Earls Colne
Agent replied · 6 June 2026
We're happy to hear that you were pleased with the work completed by Alan It's great to know that the work met your expectations and that you found the advice helpful. Thank you for recommending us.
★★★★★ 5/5
TrustpilotGreat experience
We have had a great experience so far with the team at the St. Michael’s Way site in Ryhope. The entire site team is responsive and professional. Special thanks to Chris Alexander for his fantastic oversight and for making sure all our queries are handled as soon as possible.
Jesbin · 22 April 2026 · Charles Church Earls Colne
Agent replied · 6 June 2026
We're happy to hear that you had a great experience with Chris and the team. We appreciate your recognition of the team's responsiveness and professionalism, and we thank you for your positive feedback.
★★★★★ 5/5
TrustpilotFriendly
Friendly, and did a good repair
Mr · 21 April 2026 · Charles Church Earls Colne
Agent replied · 6 June 2026
Thank you for your 5* review, it is much appreciated.
Zoe
★★★★★ 5/5
TrustpilotPaul was professional,reliable,and easy…
Paul was professional,reliable,and easy to work with .he really cares about doing a good job.
Amjat · 24 January 2026 · Charles Church Earls Colne
★★★★★ 5/5
TrustpilotCharles Church - Bishopton
We moved into the Bishopton development and from the snagging day to move in day the site manager, specifically Paul Devlin, was very thorough and made sure any issues were resolved ASAP before us moving in (even when it was a week before Christmas).
Caitlin · 23 January 2026 · Charles Church Earls Colne
Agent replied · 25 January 2026
Thank you so much for taking the time to share your experience. We’re delighted to hear how smoothly your move went and that Paul and Alec provided such thorough and proactive support throughout the process.
It’s fantastic to know that Paul ensured everything was taken care of before your move-in date, especially during such a busy time of year, and that Alec continued to go above and beyond to help resolve any issues quickly once you were settled. We’re proud to have teams who genuinely care about making the transition into a new home as stress‑free as possible.
We’ll make sure your kind words are passed on to both Paul and Alec, as well as the wider team. Feedback like this really means a lot to everyone involved.
Lucy
★★★★★ 5/5
TrustpilotSimon Webb- Earls Colne
Mrs · 23 January 2026 · Charles Church Earls Colne
Agent replied · 25 January 2026
Thank you so much for your great review, we shall certainly make sure to pass this on to Simon, he will be thrilled.
Lucy
★★★★★ 5/5
TrustpilotEarls Colne- Simon Webb
Jessica · 23 January 2026 · Charles Church Earls Colne
Agent replied · 25 January 2026
We’re really pleased to hear that Simon provided friendly, quick service and completed a clean, tidy job for you.
Holly
★★★★★ 5/5
TrustpilotSimon Webb attended my property on the de vere grove development …
Simon Webb attended my property on the de vere grove development and was very thorough in completing the tasks required even offering advice and assistance on other tasks that I enquired about. He was also very patient when I was late back on the school run .
Vicki · 23 January 2026 · Charles Church Earls Colne
Agent replied · 25 January 2026
Thank you for taking the time to share your feedback. We’re delighted to hear that Simon provided such thorough support during his visit to your home.
We’re really pleased you’re happy with the service received, and we’ll be sure to pass your kind comments on to Simon and the team.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotFrom start to finish, a great experience at Moat House Grange
We’ve recently completed on our new Charles Church home and the whole experience has been fantastic from start to finish.
Anon · 22 January 2026 · Charles Church Earls Colne
Agent replied · 25 January 2026
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re absolutely delighted to hear that your experience at Moat House Grange has been positive from start to finish.
It’s wonderful to know that Caroline provided the exceptional support we always strive for. We’ll be sure to pass on your kind words - feedback like this means a great deal to the team.
We’re also really pleased that the part exchange process and licence to occupy helped make your move smoother and less stressful. These options are designed to offer peace of mind during what can often be a challenging time, so it’s great to hear they made such a meaningful difference.
Lucy
★★★★★ 5/5
TrustpilotWe are delighted with our new Charles
We are delighted with our new Charles Church home in Seamill. Brilliant support from initial sales contact with Geraldine, all the way through to moving in and settling in. The house finish is well above the standard of other builders we have experienced. The site managers, Andy and Sean, and their contractors are so friendly and helpful.They are always on hand to offer any assistance - not that much is needed. I’d definitely recommend these homes to anyone.
PublicOpinion · 19 January 2026 · Charles Church Earls Colne
Agent replied · 25 January 2026
Thank you so much for your wonderful review. We’re thrilled to hear how delighted you are with your new Charles Church home. . It’s fantastic to know that Geraldine supported you so well from your first visit right through to moving in, and that Andy, Sean, and the wider site team helped make the experience smooth and enjoyable.
We truly appreciate your recommendation and wish you many happy years in your new home.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotThe work that Rob done on my lounge…
The work that Rob done on my lounge ceiling was amazing very professional I cannot thank him enough
Fay · 16 January 2026 · Charles Church Earls Colne
Agent replied · 25 January 2026
Thank you for your lovely review. We're delighted to hear that Rob’s work on your lounge ceiling was done to such a high standard. We’ll be sure to pass on your kind words to him. If you need anything else, we’re always here to help.
Lucy
★★★★★ 5/5
TrustpilotWe moved into our new Charles Church home on the Hamlet Development
We moved into our new Charles Church property in the Hamlet just before Christmas 2025.We are so pleased with our decision to purchase the Marylebone as it has so much space and the kitchen dining area really makes it feel special. I cannot praise Jack Grovier enough. He has been brilliant, goes above and beyond on everything. As with most new builds we had a few minor snags. However, Jack has been superb in organising the relevant trades to come out and put the minor things right as soon as possible. He has kept me up to date on progress and happy to make the right call even if that means extra work. The team on site are brilliant as well, including the ground workers, carpenters, sealant chaps, plumbers. They do a very good job.
Adrian · 14 January 2026 · Charles Church Earls Colne
Agent replied · 25 January 2026
We’re thrilled to hear that you’re pleased with your new Charles Church home and that the Marylebone design has met your expectations.
It’s wonderful to know Jack and the team went above and beyond to ensure everything was taken care of promptly and professionally. We’ll make sure your kind words are passed on to Jack and all the trades involved - they’ll be delighted to hear this feedback.
Lucy
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