Trusted Agent profile

Charles Church estate agents in Earls Colne and Littlehampton

4.2

★★★★★ Great

819 reviews across 2 offices and 2 platforms

Charles Church has two offices, in Earls Colne and Littlehampton. Together they have 819 reviews on two platforms, rated 4.2 out of 5 overall.

Google logo

4.3 / 5

3

Reviews on Google

All 2 offices

Trustpilot logo

816

Reviews on Trustpilot

All 2 offices

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Our offices

Charles Church's two offices, most reviewed first. Each has its own page.

Latest reviews from every Charles Church office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Trustpilot

Nice finishes for a new build

Sensible design of houses. Reasonably well finished. Good customer care service so far. After care has been good. Excellent appliances. Upgrades a bit difficult to judge from photos, would prefer to have seen in person

Mgc9091 · 5 June 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Good afternoon, thank you for taking the time to leave us a review. We shall send your feedback over to the team for their awareness. Kind regards, Rose

5/5

Trustpilot

We recently purchased our new home…

We recently purchased our new home through Charles Church, and the entire experience was excellent from start to finish.

Ben · 4 June 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Good afternoon, thank you so much for taking the time to share your wonderful feedback. We’re absolutely delighted to hear that your experience with Charles Church was such a positive one from start to finish. It’s especially great to know that Alexia made such a meaningful difference throughout your journey. We understand that every customer’s situation is unique, and we’re so pleased that Alexia was able to provide the extra support, understanding, and dedication needed to help you secure your new home. She will be thrilled to hear your kind words. Thank you again for your trust in us, and we wish you many happy years ahead, Rose

5/5

Trustpilot

I had a nice experiencw with charles…

I had a nice experience with charles church, the staffs were so accomodating and amazing

Adeyela · 3 June 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Good afternoon, thank you so much for your kind feedback. We’re delighted to hear that you had a positive experience with Charles Church. Our team takes great pride in being accommodating and supportive, so it’s wonderful to know this came across during your visit. We truly appreciate you taking the time to share your experience. Rose

3/5

Trustpilot

We are really disappointed

We are really disappointed with the treatment since moving in. We got rushed in to an incomplete home, promised that things will be sorted and resolved after we have moved in. We are still experiencing problems and a list of problems which we have been left with. Customer care and after care has been shocking. The quality of the build isn’t bad but be careful when looking around a home before buying as the after care is shocking! I would not recommend to anyone potentially wanting to buy. The list of problems has been mind blowing and the care we have received has been rude and not helpful. Also they come to fix a problem and leave it worse than before! Awful, absolutely shocking..

Rebecca · 1 June 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Thank you for taking the time to leave a review. We would like to share your feedback with the regional team for their consideration however, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your full name, plot number and development, along with your contact details. Best wishes, Mia

4/5

Trustpilot

Every question answered with haste.

Very helpful and quick.

Steven · 31 May 2026 · Charles Church Earls Colne

Agent replied · 13 June 2024

Thank you for your review. We are delighted to hear that you have had such a positive experience. Best wishes, Mia

5/5

Trustpilot

Fantastic customer service from Melissa at Glan Y Coed

My partner and I were blown away with Melissa's customer service. Her friendly approach combined with impressive attention to detail helped us build up an understanding of the value of the homes at Glan Y Coed. With generous part exchange offers and brilliantly built homes, I would recommend Charles Church to a friend and, encourage them to deal with Melissa.

Niall · 28 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Dear Niall, Thank you for sharing your experience. We’re pleased to hear Melissa delivered outstanding customer service and that you were impressed with both the homes and the support provided throughout your journey, we truly appreciate you kind words. Kind regards, Emmy

5/5

Trustpilot

The experience start to finish has been great

The experience start to finish has been made really strait forward and easy to deal with. At the start we had a good tour and learnt a lot of great tips about our new property. Once we exchanged we had an amazing walk through. At this point we met Tom, really nice man polite and understanding. He answered any questions we had and gave us time to find a couple snags. even stayed late for us. Two days later we got the keys where we met a sales gentleman (I’ve forgotten his name sorry but he was great) and Erin. They walk us through again and Erin showed that almost all the snags from 2 days ago had been sorted ( not that they were anything bad just little bits). 3 days after we moved in Tom came back for a visit to see how we where settling in and if he could help in anyway. This was really helpful as first time buyers it had been overwhelming. Tom gave us Erin’s number and said any issues please don’t hesitate to contact him. Erin from that point right up to now has been great. Any issue no matter how small he has sorted as quick as possible and with great communication. All in everyone we have spoken to or dealt with has been polite and understanding.

Vinnie · 28 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Dear Vinnie, Thank you for your thoughtful review. We’re pleased to hear that Erin, Tom and the team delivered such a high level of care and communication, making the process straightforward and helping you settle in comfortably. Kind regards, Emmy

5/5

Trustpilot

Service from the salesperson was first…

Service from the salesperson was first class from the first time we visited the site. He helped us with choosing the correct home for our family.

Scott · 28 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Dear Scott, Thank you for your kind feedback. We’re delighted to hear that Mark provided such honest and supportive guidance throughout your journey and helped you find the right home for your family. Please do update us once you have settled in. Kind regards, Emmy

5/5

Trustpilot

Sharon - Hill Top View, Melton Mowbray

We commenced our part exchange journey at Hill Top View with Sharon in April and have had a fantastic experience.

Nige · 25 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that your part exchange journey at Hill Top View has been such a positive experience from the very start. It’s great to know that you’ve felt well supported by Sharon throughout the process and that communication has been clear and helpful at every stage. Hill Top View is a special development, and we’re pleased that the location and smaller community have made such a positive impression. We really appreciate your kind feedback and look forward to continuing to support you as you move forward in your new home. Lucy

5/5

Trustpilot

Outstanding aftercare from Sean, Assistant Site Manager

We purchased our home at Horton's Keep, Burleyfields, Stafford, approximately 18 months ago and have been very happy with it. Construction has since been completed, and the site team has moved on, yet today Sean, the Assistant Site Manager, visited from his current site solely to check that residents were satisfied. This level of aftercare reflects a genuine commitment to customer service. We would recommend Charles Church without hesitation.

Marcelo · 22 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Thank you for your wonderful feedback, Marcelo. We’re delighted to hear how happy you’ve been in your home at Horton’s Keep and that your experience has remained so positive well after completion. It’s especially great to hear your kind words about Sean. His dedication to checking in on residents and ensuring everything continues to meet expectations truly reflects the level of aftercare we strive to provide. We’ll be sure to pass on your recognition to him. Thank you again for your recommendation , it means a great deal to us. Wishing you continued happiness in your home. Lucy

5/5

Trustpilot

Fantastic experience

Charles church development plymstock is a beautiful and welcoming place to live. The development is well maintained with lovely walking paths and a primary school too!

Fathima · 22 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Thank you so much for your fantastic feedback, Fathima. We’re delighted to hear how much you’re enjoying life at Plymstock and that the development and surrounding amenities have made such a positive impression. It’s wonderful to know your experience with the team was clear and straightforward, and we truly appreciate your kind words about Lucy and Daniel. They’ll be especially pleased to hear that they could help make your move-in day so memorable and accommodate your request. We’re so pleased you had such a positive journey with us, and we wish you many happy years in your new home. Lucy

5/5

Trustpilot

Everyone at Charles church are extremely nice and very helpful.

Very friendly and supportive in every way possible I was exited and very happy with my new purchase and absolutely loved our new home I would recommend taking a look .

Mrs · 20 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Good evening Mrs Pye, thank you for taking the time to leave the team at Cricketers Green such a wonderful review. We are delighted to her that you have felt supported along the way and wish you many happy years in your new home. Kind regards, Rose

5/5

Trustpilot

This is my second attempt at getting a…

This is my second attempt at getting a Charles Church property, unfortunately the chain broke with my first attempt, but I’ve got to say that the site agent Saskia has been very supportive and encouraging, I couldn’t tell you how many times I’ve visited the site both to have a catchup with her and also to have a look around the show house talk about love at first sight.

Angela · 18 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Wishing you the very best with this second attempt, your perseverance and enthusiasm are admirable, and it’s great to hear how supportive Saskia has been throughout the process. Zoe

5/5

Trustpilot

Kat at Ridge Walk sales office has been…

Kat at Ridge Walk sales office has been excellent throughout

Matt · 10 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

We’re delighted to hear that Kat has been excellent throughout your experience. She’ll be thrilled to know her support made such a positive impact. Best wishes, Mia

5/5

Trustpilot

A lovely environment

Lucy at your sales office is absolutely wonderful. She is so kind and approachable and has bent over backwards to make things as lovely as she can for us.

Nic · 9 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Good evening, thank you for taking the time to leave such a wonderful review for Lucy, she will be delighted when we share your kind words with her. Kind regards, Rose

5/5

Trustpilot

Enjoyable buying experience with Devon

Enjoyable buying experience with Devon. Nothing too much trouble.

Wesley · 9 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Good evening Wesley, we’re delighted that you took the time to share your experience with us. It’s fantastic that Devon’s proactive approach in suggesting alternative properties made such a positive difference and ultimately helped you secure your new home. We’ll be sure to pass on your lovely comments, congratulations on your purchase, and we wish you every happiness in your new home when the time comes to move in. Kind regards, Rose

5/5

Trustpilot

The Farriers Towcester

Mr · 6 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

We’re delighted to hear that you’ve had such a positive experience with the team at The Farriers and that the purchasing journey has been smooth and stress‑free so far. Your feedback about our team’s welcoming and professional approach really means a lot to us. We’re especially pleased to know you’re looking forward to moving into your new home this November, and we hope the rest of the journey continues just as positively. Thank you again for choosing Charles Church and for taking the time to recommend us, it’s truly appreciated. Holly

2/5

Trustpilot

Disorganised

They would not sign the first homes scheme the government website says is their responsibility for weeks, they told me the wrong service fees, I consistently had wrong postcodes on my mortgage information, I was allowed to pick my kitchen and then a week later told me other cabinets and a work surface had already been ordered. It just seemed generally disorganised.

Olivia · 5 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Dear Olivia, At Charles Church, we strive to provide exceptional service to all our customers, so it’s disappointing to hear that your experience has not met expectations. Your feedback has been shared with the relevant teams, and we understand that a member of our Customer Care team has attempted to contact you regarding the concerns you raised. We would be grateful if you could respond to them directly, so they can look into this further. Kind regards, Emmy

1/5

Trustpilot

Fairway View - Plot 366 - woeful aftercare

We initially left a five star review as the sales experience was excellent.

Holly · 5 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Dear Holly, We are very sorry to hear about your experience and appreciate you bringing this to our attention. We will pass your comments on to the relevant team and request that they contact you directly to discuss this further. Kind regards, Emmy

5/5

Trustpilot

Excellent sales advisor Lichfield

Me and my partner were the first couple to buy a home at the Charles church site at Lichfield.

LOU · 4 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

We are delighted to hear that your experience at our Charles Church development in Lichfield has been so positive, particularly as one of the first purchasers on the site. Your kind comments regarding Clair are greatly appreciated. Her knowledge, professionalism, and supportive approach are qualities we value highly, and it is rewarding to know that she has made such a positive impression during such an important decision. Clair is indeed a strong ambassador for the Charles Church brand, and your feedback will be shared with her and the wider team. Lucy

5/5

Trustpilot

Share my appreciation…wow effect...

I would like to share my appreciation and acknowledge the efforts of two people who have truly gone above and beyond to help make our new house feel like the dream home we hoped for. Lukasz from the Mulberry Place local hyper‑care team, and Bruce, widely known as the Magic Man, have both provided exceptional service throughout the snagging process.

Mrs · 3 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

. We are delighted to hear that your experience during the snagging process was so positive and that our team were able to help make your home feel as you hoped it would. Your recognition of Lukasz and Bruce is very much appreciated. We are pleased to hear that Lukasz’s professional, proactive approach and coordination made a meaningful difference, and that Bruce’s workmanship, attention to detail, and pride in his work provided reassurance throughout the process. Both colleagues consistently demonstrate the values and standards we strive to uphold, and your comments will be shared with them and the wider team. Thank you again for your kind words. Lucy

5/5

Trustpilot

Two words Mark Adams..

M · 3 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Thank you for taking the time to share your feedback. We appreciate your openness in outlining both the challenges experienced following completion and the positive impact of the support you later received. We recognise that completing just before the Christmas period can present additional challenges, and we regret that the progress of outstanding snagging items did not initially meet the standard you reasonably expected. We also acknowledge your comments regarding the disruption caused by staff availability during that time. We are pleased to hear that Mark Adams was able to subsequently step in, oversee the process diligently, and work through the outstanding issues with you. Your recognition of Mark’s professionalism and dedication is very much appreciated, and your comments will be shared with him and the wider team. Thank you again for your feedback. It is invaluable in helping us improve our service, and we are grateful for the opportunity to address concerns and provide the level of support our customers expect. Lucy

5/5

Trustpilot

Great service and very friendly staff.

Rating only, no written review.

Steven · 3 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Thank you for your kind feedback. We are pleased to hear that you experienced great service and found our team to be friendly and helpful. Your comments are greatly appreciated and will be shared with the team. We hope you continue to enjoy your home and thank you for taking the time to leave a review. Lucy

5/5

Trustpilot

The Lodge Burbage

Diane at the lodge in Burbage has been amazing. Any questions we have she does not hesitate to help us. Diane has gone above and beyond for us. She is such a lovely lady and we cant wait to complete our house with her support.

Abbie · 2 May 2026 · Charles Church Earls Colne

Agent replied · 6 June 2026

Dear Abbie, We really appreciate your wonderful review. It’s great to hear how helpful, approachable and dedicated Diane has been throughout your journey. Providing this level of care and support is exactly what we aim for, and we’re pleased she’s made such a positive impact. Kind regards, Emmy

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Questions about Charles Church

Which Charles Church office has the most reviews?

Earls Colne has the most, with 818 reviews rated 4.2 out of 5, followed by Littlehampton with 1.

Where are the Charles Church offices?

The two Charles Church offices, by town:

  • Earls Colne: De Vere Grove, Halstead Road, Earls Colne, CO6 2NG
  • Littlehampton: Dappers Lane, Angmering, Littlehampton, BN16 4EN

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