CBRE Residential reviews from tenants

★★★★★ 5/5

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Fantastic customer experience - professional & seamless

Matthew was top draw, he provided a fantastic customer experience. The whole process was seamless, and Matthew helped navigate us through matters. He was professional, open & honest and always delivered on his promises. The experience did not stop at sale - which can often be the case.....he continued to support our needs throughout the whole tenancy. In summary, I would defiantly use CBRE again - and in Matthew you have a real star!

Neil · 2 April 2017 · CBRE Residential Marylebone

★★★★★ 5/5

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Solution oriented and Proactive!

Matthew is a great letting agent, proactive, creative and full of positive energy! I would very strongly recommend working with him. He takes away the stress from the flat search experience and makes it an enjoyable one!

Caline · 31 March 2017 · CBRE Residential Marylebone

★★★★★ 5/5

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Professional and easy to deal with

I've found Alex to be super professional, and easy to deal with. The moving in process has been smooth and simple. Thanks again!

Jade · 14 March 2017 · CBRE Residential Covent Garden

★★★★★ 5/5

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Anticipative and very effective employee

Ed succede in a very natural way to ask questions and understand key features for a client quest. He has a natural quality to "read" people, but for sure training and working in a professional high standard environment like CBRE shape his personal skills. He praises a lot the knowledge and experience got from his top management. I recommend Ed for complicated tasks with highly requirements. Dragos Andrei Flat 84, Arora Tower

Dragos · 2 March 2017 · CBRE Residential Canary Wharf

★★★★★ 5/5

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Harriet Thompson

Harriet was excellent. She delivered an array of apartments that were mostly all very close to what I was looking for. Harriet was very helpful throughout the search and with the close. She was there to answer questions and made herself available for additional viewings. Since closing, she's stayed in touch and has been very nice to deal with.

Tom · 27 February 2017 · CBRE Residential Covent Garden

★★★★★ 5/5

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What a Star!

To illustrate Harriet's efficiency, we looked around a property on Monday lunchtime and as I wake on Wednesday morning, we have confirmation of possession! A remarkable work ethic and a delight to deal with - bright, knowledgeable and easily contactable. From our recent experience, Harriet deserves to have her unique combination of skills rewarded well and we would like to wish her every success in what will surely be a very bright future.

Sophie · 22 February 2017 · CBRE Residential Covent Garden

★★★★★ 5/5

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responsible, fast, kind and professional

First of all so sorry, that my review is coming so late. Should have done it weeks ago because Alex had definitely deserved it ! He helped me to negotiate earlier date of moving in my studio flat, then he helped me with furnishing and finally with my first rental payment which wasn't easy because I am a Croatian citizen. He was and still is always here, available for any renting problem and information. I can highly recommend Alex to any future tenant. He is young but responsible, fast and kind with - I'm sure bright professional future ahead of him.

Tatjana · 18 February 2017 · CBRE Residential Covent Garden

★★★★★ 5/5

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Mission impossible

Jarryd gave me the most amazing service, I literally gave him 5 days to get me moved into the new apartment and he managed to do that, he's so awesome and I'm really grateful!

GG · 17 February 2017 · CBRE Residential Covent Garden

★★★★★ 5/5

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Short let in covent garden

Jarryd Reay, was very helpful from our first meeting to view the flat through negotiations and picking up the keys. He was always available, truthful and made me feel comfortable during the process, which was nice as an international student who has little experience renting a flat in London. Would highly recommend his services to anyone in a similar situation. Pat Casey

Pat · 17 February 2017 · CBRE Residential Covent Garden

★★★★★ 5/5

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Wonderful agent, professional and dedicated

working with Harriet was a pleasure as she made an effort to understand our needs and to find a new home for us (not just to show available properties). She is professional, very positive, punctual and responsible. Everything one might wish for.

Daria · 13 February 2017 · CBRE Residential Covent Garden

★★★★★ 5/5

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Professional, knowledgable and highly recommended

I have found Harriet Thompson of CBRE to be a delight to deal with. She is both highly professional and very knowledgable about her sector. I particularly appreciated the time that she took to understand my individual circumstances and requirements. Her sharp wit was also welcome as was the calmness of her manner. I have had many dealings with agents over the years and I would rank Harriet as amongst the best of them. I would recommend her to anyone.

Roxana · 9 February 2017 · CBRE Residential Covent Garden

★★★★★ 5/5

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Professional and Efficient

Alex was extremely professional and stayed in regular contact with us throughout our search for a rental property. He continually suggested new options and was always willing to patiently show us a variety of properties. I would not hesitate to recommend Alex at CBRE.

RS · 27 January 2017 · CBRE Residential Covent Garden

★★★★★ 5/5

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Trustfull Agent

Just arrived from France, I saw so many properties with some many agents. Matthew was the only one I trusted. I really apreciated his honesty and availability. Fanny

Fanny · 16 December 2016 · CBRE Residential Marylebone

★★★★★ 5/5

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Great agent, easy to work with

Although I didn't find my final property with CBRE, Matthew spent quite a lot of time showing me properties. He has a fantastic manner. He knows his properties very well and was excellent in finding the exact type of properties I was looking for. He guaranteed not to waste your time or pressure you to view a place that is out of budget or outside of what you want. He's a total 5-star agent.

Aldo · 6 December 2016 · CBRE Residential Marylebone

★★★★★ 5/5

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Very efficient support for flat selection and negotiation with landlord

5 stars service from Alex! Alex asked me the right questions which allowed him to assess quickly the type of flat I was looking for. He proposed a highly relevant selection of available locations meeting the agreed criteria. He then swiftly managed the negotiations with the landlord for the signature of the contract. He finally played a key role in making sure that the flat would be delivered in a perfect state (painting and cleaning). Thanks again for your efficient support! Frederic

Frederic · 19 October 2016 · CBRE Residential Covent Garden

★★★★★ 5/5

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Review Matthew Firmston-Williams

Matthew has been extraordinarily helpful to me in finding a new apartment. I have been dealing with several real estate agents in London lately, and I have to say that he has done the best job of all. Even when he was taken ill from the office, he made the effort to stay in contact via email once it was important to get me into the new apartment asap. He has done very well in every aspect of the apartment search and the final process of moving in (contract, landlord communication, etc.). Amazing!

Julia · 13 October 2016 · CBRE Residential Marylebone

★★★★★ 5/5

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A True Professional

Coming over from the US, Alex took us on a tour around London on a Saturday for twelve hours, simply to accomdate our schedule as we were only in own for a brief twenty four hours with the sole purpose of finding a flat. His range of picks for us to look at was exactly what we had hoped for, with each one a potential place. When we found "the one", I'm quite sure Alex did not eat or sleep until we had secured the property. We had gone back to the states and, because of the time difference, had to speak at times that were late at night or early in the morning for him. Every time he answered and he got the job done effortlessly, making a particularly nerve wracking process of finding a home in a foreign country something I hope we have the opportunity to have Alex's help doing again in the future. A true professional, highly recommended.

Dev · 18 September 2016 · CBRE Residential Covent Garden

★★★★★ 5/5

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Alex Evagora - solid and trustworthy. Great experience working with him.

My husband and I moved from the USA in mid-August and promptly started our flat rental search. I came across Alex through CBRE's website, and had a seamless process to book time with him. Alex is extremely professional, and someone that I had immediate trust in during the process (which is quite stressful in London!) to find a flat. He is friendly, sincere, and trust-worthy. We definitely felt that Alex was looking out for our best interests.

Gina · 29 August 2016 · CBRE Residential Covent Garden

★★★★★ 5/5

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a highly valuable combination of professional accuracy and personal involvement

I would like to recommend Alex to all the potential tenants involving with this sometimes very stressful process of renting a property., especially going through all the references. Alex is a great support not only on the professional field but at any concomitant aspects. His approach to solving problems and clarifying all the nuances is really impeccable.

Elena · 17 August 2016 · CBRE Residential Covent Garden

★★★★★ 5/5

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Highly Recommended Professional Knowledgeable Agent!

I have been working with Daniella from the Covent Garden office for the last month or two. She has been extremely efficient in assisting me take on new properties for our company. She listens and understand our requirements so only suggests properties that she think will work for us which saves us time! Daniella is very knowledgeable about all the properties she shows us and is able to answer all related questions. In comparison to other agents we work with Daniella is very professional, excellent at keeping us up to date with offers and has been very successful on agreeing our offers with the landlords. She is also very punctual at arranging the paperwork and getting all the loose ends tied up to ensure the deals are tied up in a timely manner. I would highly recommend her and CBRE to others!

Joanna · 1 August 2016 · CBRE Residential Covent Garden

★★★★★ 5/5

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Excellent work. Very professional. Large choice of properties.

Listen carefully to the clients requests. Very professional. Very patient. Always available to show as many properties as possible. Would recommend to anybody who is looking for a property to rent.

Meriem · 29 July 2016 · CBRE Residential Covent Garden

★★★★★ 5/5

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Friendly, Professional Agent

Daniella was very patient in my search for a flat. She was always professional, friendly and helpful. I highly recommend her as an agent.

Frank · 29 July 2016 · CBRE Residential Covent Garden

★★★★★ 5/5

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Very helpful and accommodating to our needs.

Rating only, no written review.

Patrick · 29 July 2016 · CBRE Residential Covent Garden

★★★★★ 5/5

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A credit to the profession!

I have worked with a variety of agents both letting and buying throughout London over the last 10 years and Matthew is the single best professional I have ever dealt with in property. His approach to dealing with me was to actually listen and understand my needs and tailor the experience and suggestions to what I personally was looking for. That intelligent, professional approach meant that I found the exact style of property I was looking for. After this, his speed and accuracy of execution was fantastic and he made sure everything was completed in a timely manner. There are a plethora of mediocre agents out there and the whole experience dealing with Matthew has been a huge breath of fresh air. I am already recommending him to friends who will soon be looking for properties in London and I would advise anyone reading this to deal with him as a priority before others!

Shameer · 4 July 2016 · CBRE Residential Marylebone