Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleJoe is an amazing guy to work with.
Ajay · 15 March 2026 · Capital Estate Agents Bromley
Agent replied · 16 April 2026
Thank you so much for your kind words and recommendation! It was an absolute pleasure assisting you with your house purchase. We’re delighted to hear that you had such a positive experience with Capital Estate Agents.
Lisa will be especially pleased to know that her support and responsiveness made the process smooth and stress-free for you. Wishing you every happiness in your new home, and please don’t hesitate to reach out if we can help again in the future!
★★★★★ 1/5
TrustpilotExtreme Bias, Collusion, and Appalling Communication
I strongly advise caution when dealing with Rob Tancred at Capital Estate Agents. My experience involved documented professional irregularities and a complete failure by Capital Estate Agents to remain neutral in a multi-party property sale.
Potential clients should be aware of the following verifiable facts:
• LACK OF COMMUNICATION: From the very beginning, Rob Tancred and Capital Estate Agents have only communicated with me on very rare occasions. Bizarrely, the property has been abruptly removed from the market without my knowledge or consent. Meanwhile, Capital Estate Agents hold undisclosed discussions with the other parties and facilitate unannounced visits to my home, completely bypassing me as a 25% legal co-owner.
• EXTREME BIAS & COLLUSION: Internal WhatsApp messages provided by Rob Tancred reveal that he colluded privately with one party against me. In these written messages, Rob Tancred used highly unprofessional and derogatory language about his own client.
• COMPLICITY IN FABRICATED EVIDENCE: Capital Estate Agents act as joint agents alongside Pullen Estate Agents. By operating together, Rob Tancred is fully complicit in these exclusionary tactics. Shockingly, their joint partners at Pullen Estate Agents even provided falsified call logs (claiming I made 23 calls when phone records proved only 8) to manufacture an excuse for excluding me. Capital Estate Agents continue to work alongside them despite this documented fabrication.
• RETALIATORY BEHAVIOUR: When I dare to complain to Capital Estate Agents about being excluded and kept in the dark, they respond by complaining about my behaviour, punishing me for simply asking to be kept informed.
• IGNORING COMPLAINTS: I sent a detailed 20-plus page formal complaint to Capital Estate Agents outlining serious breaches of contract and codes of practice, which Rob Tancred has entirely failed to address.
(There have been numerous cases of harassment by the other parties over the years. Just one example is the disgusting rubbish routinely dumped near my front door and in the front garden. This demonstrates the hostile environment I am facing at the property. It is appalling that Rob Tancred and Capital Estate Agents are working closely with the very people responsible for this behaviour, while entirely excluding me and ignoring my legitimate complaints).
Unfortunately, various relatives who had lived in the property over the last few years have died. People who could have offered their support to me, and told the truth about what is going on are no longer alive.
If you are looking for an estate agency that acts with transparency, honesty, and treats all parties equally, look elsewhere. Do not use Capital Estate Agents.
Sanwar · 21 February 2026 · Capital Estate Agents Bromley
★★★★★ 5/5
GoogleCapital successfully dealt with the sale of my father's property.
They were superbly proficient at all stages of the sale, readily contactable, and really knew the market. A huge thank you to Rob, Lisa, and all of the team, you are all simply the best!!
Karen · 16 February 2026 · Capital Estate Agents Sidcup
Agent replied · 16 April 2026
Thank you so much for your wonderful feedback. We’re truly grateful that you chose Capital Estate Agents to handle the sale of your father’s property.
It means a great deal to hear that you found the team proficient, responsive, and knowledgeable throughout every stage of the process. Rob and Lisa will be especially pleased to read your kind words, we’ll be sure to pass on your thanks to them and the rest of the team.
We really appreciate your trust and support, and please don’t hesitate to get in touch if we can assist you again in the future.
★★★★★ 5/5
GoogleI had a very positive experience buying my property through this estate agent. My agent Lisa was professional, responsive, and a pleasure to deal with. She kept the process moving smoothly, not only keeping a close eye on my purchase but also proactively chasing my sale. In my opinion, she went above and beyond, and I felt well supported and informed at every stage of the transaction.
I would happily recommend this estate agent to anyone looking to buy or sell a property.
Prem · 16 January 2026 · Capital Estate Agents Sidcup
Agent replied · 16 April 2026
We’re delighted to hear about your positive experience and that Lisa provided such a high level of support throughout your purchase and sale. Her proactive approach, professionalism, and dedication are exactly what we strive to offer, so it’s wonderful to see this recognised. We truly appreciate your recommendation and wish you all the best in your new property.
★★★★★ 5/5
GoogleFantastic experience with Capital Estate Agents, especially Lisa. She was so helpful and kind throughout our house purchase and always quick to support us when we had questions. Highly recommended.
Jessica · 16 January 2026 · Capital Estate Agents Sidcup
Agent replied · 16 April 2026
Thank you so much for your kind words and recommendation. We’re delighted to hear that you had such a fantastic experience with Capital Estate Agents.
Lisa will be especially pleased to know that her support, kindness, and responsiveness made a positive difference throughout your house purchase. We’re so glad we could help make the process smooth for you.
Wishing you every happiness in your new home, and please don’t hesitate to reach out if we can assist you again in the future.
★★★★★ 5/5
GoogleThe team at Capital are very professional and have been very efficient in dealing with the leasing out of our flat to tenants. I have been dealing with Liberty, Chloe and Hannah who as well as working well as a team have all been very nice and willing to help and know exactly what needs to be done. They have always found tenants quickly but are diligent and make sure they are reliable. They deal with any repairs or issue and make the whole process stress free. I trust them and would definitely recommend!
Alison · 20 December 2025 · Capital Estate Agents Sidcup
Agent replied · 27 December 2025
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear about your positive experience with our lettings team. Liberty, Chloe, and Hannah will be thrilled to know their professionalism, teamwork, and dedication have made the process smooth and stress-free for you. We take great pride in finding reliable tenants efficiently while ensuring properties are well looked after, so your feedback means a lot to us. Thank you for your trust and recommendation, it’s truly appreciated.
★★★★★ 5/5
GoogleWe recently completed a property purchase using Capital Estate Agents and were supported by the lovely Lisa. She was an incredible agent from start to finish. Absolutely one of a kind. Not only was Lisa responsive and also attentive, she was an agent who understood what it meant to us. Lisa was a fantastic liaison between the parties and our purchase was completed within 6 weeks which absolutely could not have been done without her. We are so grateful for this and could not have asked to encounter a better agent! Thanks again, we absolutely recommend Capital to anyone looking to use them in any capacity.
Jessica · 20 December 2025 · Capital Estate Agents Sidcup
Agent replied · 27 December 2025
Thank you so much for your wonderful review. We’re absolutely delighted to hear about your positive experience with Capital Estate Agents and, in particular, with Lisa. She truly is a valued member of our team, and your kind words reflect the dedication, care, and professionalism she brings to every client. We’re thrilled that everything came together so smoothly and within such a short timeframe. Your recommendation means a great deal to us, and we’re very grateful you chose Capital. Wishing you all the very best in your new property!
★★★★★ 5/5
GoogleWe recently bought our new home through Capital Estate Agents Bromley and had an excellent experience from start to finish.
A special thank you to Jenna, who supported us through every step of the process, from the first viewing all the way to completion. She was always on time, kept us updated, and was easy to reach whenever we had questions.
Jenna also liaised proactively with both sides’ solicitors to help speed things up and made sure our completion happened on the date we were working towards, which took a lot of stress out of the move.
Overall, Capital Estate Agents Bromley have been professional, friendly and very efficient, and because of Jenna’s hard work we would happily recommend them to anyone looking to buy in the area.
Sumant · 16 December 2025 · Capital Estate Agents Bromley
Agent replied · 15 January 2026
Thank you so much for your wonderful review. We’re thrilled to hear that your experience with Capital Estate Agents Bromley was excellent from start to finish. Jenna will be delighted to know that her support, proactive communication, and dedication helped make your move smooth and stress-free. We really appreciate your kind words and recommendation, and we wish you all the very best in your new home!
★★★★★ 5/5
GoogleLiberty,Chloe and the team at Capital were brilliant very informative and quick to respond to any questions we had 👍 …
Joe · 13 December 2025 · Capital Estate Agents Sidcup
Agent replied · 27 December 2025
We’re delighted to hear that Liberty, Chloe, and the rest of the team were informative and quick to respond to your questions. Providing clear communication and support is very important to us, so it’s great to know this came through. We really appreciate you taking the time to leave a review.
★★★★★ 5/5
GoogleGreat service thank you
Carol · 13 December 2025 · Capital Estate Agents Sidcup
Agent replied · 27 December 2025
You are more than welcome, Thank you for your review,
Merry Christmas and Happy New Year.
★★★★★ 5/5
GoogleThey have honestly been so amazing and helpful and get back to you so quickly! Chloe is amazing and so helpful and is always there to answer any query or question! Highly recommend!! So friendly and kind!
Charlie · 27 November 2025 · Capital Estate Agents Sidcup
Agent replied · 27 December 2025
Thank you so much for your wonderful review! We're delighted to hear that you’ve had such a positive experience with our team. Chloe will be so pleased to know her support and responsiveness made a difference. We truly appreciate your recommendation and kind words, it means a lot to us!
★★★★★ 5/5
GoogleGreat experience with Capital Estates. Liberty was very helpful and made the whole process easy and smooth. Highly recommend!
Cornelia · 27 November 2025 · Capital Estate Agents Sidcup
Agent replied · 27 December 2025
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great experience with Capital Estates. Liberty will be delighted to know she made the process smooth and easy for you. We truly appreciate your support and hope to assist you again in the future!
★★★★★ 5/5
GoogleLisa and her team did a great job on my recent flat sale and were very patient with me throughout! Highly recommend.
Rebecca · 27 November 2025 · Capital Estate Agents Sidcup
Agent replied · 27 December 2025
Thank you for taking the time to leave such a thoughtful review. Lisa and the team are thrilled to know that the experience felt patient and supportive. We’re grateful for your trust and happy we could help with your sale.
★★★★★ 5/5
GoogleHuge thank you to everyone at Capital for making our flat move as smooth and efficient as possible.
Derek who showed us around the flat was amazingly helpful, friendly and made the whole process so easy - always happy to answer any of our questions throughout the process right up until and after we moved in. Hannah from property management was also super helpful in answering any of our queries - thank you both!
I couldn’t recommend Capital enough - exceptional customer care and efficiency, thank you! ✨
Anne-Marie · 16 November 2025 · Capital Estate Agents Bromley
Agent replied · 15 January 2026
We’re thrilled to hear that Derek and Hannah were helpful throughout your move and that the process felt smooth and well-supported. Your recommendation means a great deal to us. Thank you for choosing Capital.
★★★★★ 1/5
GoogleVery disappointing experience as a tenant.
My girlfriend rented a flat through this agency, and the overall service was extremely poor. The manager, Katie, was unresponsive, replies to emails often took a week or more, if they came at all. Maintenance issues were either ignored or dragged on for months without resolution. Complaints made no difference, as the responses were generic and unhelpful. Would not recommend this agency to anyone.
Anda · 16 November 2025 · Capital Estate Agents Bromley
Agent replied · 15 January 2026
Good Afternoon ,
We have looked on our CRM systems and have no records of you.
If you would like to call into the office to discuss, We would be more than happy to talk with you.
Thank you
★★★★★ 5/5
GoogleJenna and Lisa were always on hand to deal with any queries, especially during the later stages of the purchase co-ordinating a large chain.
Miles · 16 November 2025 · Capital Estate Agents Bromley
Agent replied · 15 January 2026
Thank you for your kind words. We’re delighted that Jenna and Lisa were able to support you, especially during the challenging later stages of your purchase. Coordinating a large chain can be complex, and it’s wonderful to hear their dedication and responsiveness made the process smoother for you. We really appreciate your feedback!
★★★★★ 2/5
GoogleWe encountered quite a few problems during our tenancy. We moved in to a poorly maintained house, with an overgrown garden and walls needing a paint job. While living in the property we experienced damp and mould in several rooms, and at one stage we had a toilet leaking through the floorboards for 2 months, which made things unhygienic and unpleasant in the house. When trying to contact the estate agents about these issues it took a long time to get responses, emails were often ignored for several weeks at a time, and a long time for anyone to be sent out to look at the property and fix things. We were also very frustrated at the end of our tenancy when we were told that part of our deposit was being held for things that had been issues with the property before we moved in.
Since writing my initial review expressing my frustration, the owner of capital has been in touch with me, and explained that our landlord was a nightmare for them to deal with, and behaved aggressively toward capital staff at the end of our tenancy. He said that the landlord wanted to keep all of our deposit (for things that he had failed to sort out before we moved in) and that they had fought our corner to allow us to receive a large portion of our deposit back, which is very much appreciated. He added that when work needed doing, such as the toilet fixing, the landlord insisted on sorting it out himself with his preferred workers which took longer than it should have.
I can now appreciate that it has been a difficult situation for capital, and if this had all been communicated honestly to us at the time, we wouldn’t have been left feeling so negative towards the company - it was the poor communication and seeming lack of care from the staff we dealt with that left us frustrated. I hope that the company will cut ties with this landlord as soon as they are able to.
Oli · 28 October 2025 · Capital Estate Agents Sidcup
Agent replied · 27 December 2025
Thank you for taking the time to share your experience, and we truly appreciate your honesty and patience throughout this process. We sincerely apologize for the issues you encountered during your tenancy and for the delays in communication that caused frustration.
We understand how challenging it was, and we want to assure you that our team always aims to support our tenants and act in their best interests, even in difficult situations with landlords. We’re glad we were able to help recover a significant portion of your deposit and that our efforts were recognized.
Your feedback is invaluable, and we are committed to improving communication and ensuring these situations are handled more smoothly in the future. Thank you again for acknowledging our team’s efforts, and we hope your next tenancy is far more positive.
★★★★★ 5/5
GoogleSold through Capital. Highly recommended, great at customer service. Few issues with our purchase and Capital went above and beyond to help move along. Great experience from start to finish. Thanks to everyone at Capital.
Danny · 28 October 2025 · Capital Estate Agents Sidcup
Agent replied · 27 December 2025
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great experience selling through Capital. Our team always strives to go above and beyond, so it’s wonderful to know we could help make the process smoother for you. We truly appreciate your trust and support, and we’ll be sure to share your feedback with everyone here at Capital!
★★★★★ 5/5
GoogleService was great. Chloe and Liberty were both brilliant, answered every question I had professionally and swiftly. Would definitely recommend.
Lewis · 28 October 2025 · Capital Estate Agents Sidcup
Agent replied · 27 December 2025
Thank you so much for your kind feedback! We’re so glad to hear you had a great experience with our team. Chloe and Liberty will be delighted to know their professionalism and quick responses made a difference. We truly appreciate your recommendation and support!
★★★★★ 5/5
GoogleAlways approachable and quick to help. All safety checkups etc. conducted diligently and great communication. Jenna & Katie were a pleasure to work with.
Tytti · 17 October 2025 · Capital Estate Agents Bromley
Agent replied · 15 January 2026
We’re delighted to hear that you found our team approachable and responsive, and that the safety checks and communication met your expectations. Jenna and Katie will be so pleased to hear your feedback. Thank you for taking the time to share your experience.
★★★★★ 5/5
GoogleDerek, Jenna, Joe and Lisa were all super helpful throughout the process of purchasing my new home. I would highly recommend Capital Estate Agents to anyone looking for a property.
Simon · 17 October 2025 · Capital Estate Agents Bromley
Agent replied · 15 January 2026
We’re so glad Derek, Jenna, Joe, and Lisa could make your home-buying experience a smooth one. We really appreciate your recommendation.
★★★★★ 5/5
GoogleGreat experience with Capital. I had a need to move into the property quickly and Liberty made it a smooth and easy transition. Excellent communication. Thank you
Daniel · 16 October 2025 · Capital Estate Agents Sidcup
Agent replied · 16 April 2026
Thank you for your kind words! We’re delighted to hear that Liberty could make your move smooth and easy, especially given the quick timeline. Excellent communication is something we always strive for, and we’re glad it made a difference for you. We truly appreciate your feedback!
★★★★★ 5/5
GoogleBought a house from these agents. Friendly and extremely helpful staff. Lisa especially went above and beyond in my opinion. Always took my calls and emails in a timely fashion. Much better than the estate agent I chose to sell with. Can highly recommend with confidence. Thank you guys.
Amanda · 16 October 2025 · Capital Estate Agents Sidcup
Agent replied · 16 April 2026
Thank you so much for your kind words! We’re thrilled to hear that your experience buying a house with us was positive. Lisa will be delighted to know her support made such a difference. We truly appreciate your recommendation and are so glad we could make the process smooth and enjoyable for you!
★★★★★ 5/5
GoogleJenna and the team were amazing, helping me through every step of my first purchase. Highly recommend.
Onur · 11 October 2025 · Capital Estate Agents Bromley
Agent replied · 11 October 2026
"Thank you so much for your kind words! We’re thrilled to hear that Jenna and the team were able to support you every step of the way during your first purchase. Your recommendation means the world to us, and we’re so glad we could help make the experience a positive one. Wishing you all the best in your new home!
Best regards,
The Capital Team 😊"
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