Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently relocated to the UK and had the pleasure of working with Derek to secure our first apartment. From the start, he was professional, calm, and never pushy, instead, he focused on clearing up our doubts and questions.
He quickly understood what we were looking for and provided the right level of detail and transparency, especially compared to other agents we met. He also advised us on different areas we were considering, helping us weigh the pros and cons thoughtfully.
As expats, the referencing process could have been tricky, but Derek guided us through it smoothly and stepped in directly when the platform didn’t fully capture our situation. That support made a real difference.
Overall, the process felt seamless, and Derek was the agent we felt most comfortable with throughout our search. We would highly recommend him and Capital Estate Agents.
Shehan · 15 March 2026
Agent replied · 16 April 2026
We’re absolutely delighted to hear that your relocation experience was a positive one and that Derek was able to support you every step of the way.
At Capital Estate Agents, we understand that moving to a new country can feel overwhelming, so it’s wonderful to know that Derek’s calm, transparent, and supportive approach made the process smoother for you. He takes great pride in ensuring our clients feel informed and comfortable, especially during more complex stages like referencing.
We truly appreciate your recommendation and are so pleased you felt confident and well looked after throughout your search. Wishing you every happiness in your new home, and please don’t hesitate to reach out if we can assist you again in the future!
★★★★★ 5/5
GoogleWe recently bought our new home through Capital Estate Agents Bromley and had an excellent experience from start to finish.
A special thank you to Jenna, who supported us through every step of the process, from the first viewing all the way to completion. She was always on time, kept us updated, and was easy to reach whenever we had questions.
Jenna also liaised proactively with both sides’ solicitors to help speed things up and made sure our completion happened on the date we were working towards, which took a lot of stress out of the move.
Overall, Capital Estate Agents Bromley have been professional, friendly and very efficient, and because of Jenna’s hard work we would happily recommend them to anyone looking to buy in the area.
Sumant · 16 December 2025
Agent replied · 15 January 2026
Thank you so much for your wonderful review. We’re thrilled to hear that your experience with Capital Estate Agents Bromley was excellent from start to finish. Jenna will be delighted to know that her support, proactive communication, and dedication helped make your move smooth and stress-free. We really appreciate your kind words and recommendation, and we wish you all the very best in your new home!
★★★★★ 1/5
GoogleVery disappointing experience as a tenant.
My girlfriend rented a flat through this agency, and the overall service was extremely poor. The manager, Katie, was unresponsive, replies to emails often took a week or more, if they came at all. Maintenance issues were either ignored or dragged on for months without resolution. Complaints made no difference, as the responses were generic and unhelpful. Would not recommend this agency to anyone.
Anda · 16 November 2025
Agent replied · 15 January 2026
Good Afternoon ,
We have looked on our CRM systems and have no records of you.
If you would like to call into the office to discuss, We would be more than happy to talk with you.
Thank you
★★★★★ 1/5
GoogleA WARNING REGARDING CAPITAL ESTATE AGENTS AND ROB TANCRED
I strongly advise caution when dealing with Rob Tancred at Capital Estate Agents. My experience involved documented professional irregularities and a complete failure to act neutrally in a multi-owner property sale.
Anyone considering Capital Estate Agents should know the following verifiable facts:
• LACK OF COMMUNICATION: From the very beginning, Rob Tancred and Capital Estate Agents have only communicated with me on very rare occasions. Bizarrely, the property has been abruptly removed from the market without my knowledge or consent. Meanwhile, Capital Estate Agents Bromley hold undisclosed discussions with the other parties and facilitate unannounced visits to my home, completely bypassing me as a 25% legal co-owner.
• EXTREME BIAS & COLLUSION: Internal WhatsApp messages provided by Rob Tancred reveal that he colluded privately with one party against me. In these written messages, he uses highly unprofessional and derogatory language about his own client.
• COMPLICITY IN FABRICATED EVIDENCE: The agency operates as joint agents alongside Pullen Estate Agents. Rob Tancred is fully complicit in these exclusionary tactics. Shockingly, their joint partners at Pullen even provided falsified call logs (claiming I made 23 calls when phone records proved only 8) to manufacture an excuse for excluding me. Capital Estate Agents continue to work alongside them despite this documented fabrication.
• RETALIATORY BEHAVIOUR: When I dare to complain to Capital Estate Agents about being excluded and kept in the dark, they respond by complaining about my behaviour, punishing me for simply asking to be kept informed.
• IGNORING COMPLAINTS & OMBUDSMAN ACTION: I sent a detailed 20-plus page formal complaint outlining serious breaches of contract and codes of practice, which Rob Tancred has entirely failed to address. Consequently, the conduct of Capital Estate Agents Bromley has now been formally escalated to, and is actively being handled by, The Property Ombudsman.
(Please see the attached photographic evidence. There have been numerous cases of harassment by the other parties over the years; just one example is the disgusting rubbish dumped near my front door and in the front garden. This demonstrates the hostile environment I am facing at the property. It is appalling that Rob Tancred and Capital Estate Agents are working closely with the very people responsible for this behaviour, while entirely excluding me and ignoring my legitimate complaints).
Unfortunately, various relatives who had lived in the property over the last few years have died. People who could have offered their support to me, and told the truth about what is going on are no longer alive.
If you are looking for an estate agency that acts with transparency, honesty, and treats all parties equally, look elsewhere. Do not use Capital Estate Agents Bromley.
Sanwar · 13 April 2026
★★★★★ 5/5
GoogleI would like to extend my sincere thanks to each of you for your professionalism and efficiency in ensuring the sale and purchase of my property ran as smoothly as possible.
Your collective efforts, commitment, and guidance made the journey seamless, and I am truly delighted with my new home.
Thank you
Junior and family
Junior · 17 September 2025
Agent replied · 15 January 2026
Junior, for taking the time to share your experience. We’re so glad that the process felt seamless and that you’re happy in your new home. Your kind words mean a lot to our team!
★★★★★ 5/5
GoogleWe would like to commend Jenna at Capital Bromley for being amazing at guiding us through our house purchase - we haven't always had the best experiences with estate/letting agents and Jenna was so refreshingly professional & supportive, responding tirelessly to all our communications and neither being pushy for the sale conclusion or evasive with information etc etc, as can be the case - just always normal and patient and lovely! It was our first time buy and Jenna helped to make an often stressful experience so much more bearable. Compliments also to Joe, & to Lisa at Sidcup who we liaised with a bit less, but Joe was very helpful and informative during some initial viewing and email responses, and Lisa was extremely efficient at communicating with us and other parts of the chain to ensure a successful completion. On collecting our keys we also received Prosecco and a gorgeous gift bag, which was a lovely touch. Thankyou Jenna & colleagues for playing a big part in an unexpectedly pleasant first house buying experience! Would recommend!
Jodie · 15 November 2024
Agent replied · 8 January 2025
We’re absolutely delighted to hear that your first home-buying experience was such a positive one with us.
Jenna will be thrilled to know that her professionalism, patience, and support made the process smoother and more enjoyable for you. It’s wonderful to hear that Joe and Lisa were also able to assist in making the experience as seamless as possible. We know how stressful buying a home can sometimes be, so it’s truly rewarding to know we helped make it more bearable, and even pleasant!
We’re glad you appreciated the Prosecco and gift bag, and we hope you’re already making wonderful memories in your new home. Thank you for recommending us, and please don’t hesitate to reach out if we can ever assist you in the future.
Best wishes,
The Capital Team 😊"
★★★★★ 5/5
GoogleWe just completed the purchase of a property marketed by Capital Estate Agents. We have been very impressed by Joe, Janna and Lisa in the whole process. Joe and Janna are very accommodating for viewing the property, and they also keep the communication smoothly. As Capital Estate Agents has a system in place after the sale was agreed, we have a designated person Lisa to monitor and follow up with both sides' solicitors through the exchange and completion. Purchasing a property can be a stressful experience, but Joe, Janna and Lisa made this purchase very smoothly for us. Many thanks to you all!
Xiaoqian · 1 November 2024
Agent replied · 8 January 2025
We’re thrilled to hear that you had such a positive experience with Joe, Janna, and Lisa throughout your property purchase.
It’s fantastic to know that the team’s efforts in accommodating viewings, maintaining smooth communication, and following up during the exchange and completion process helped make what can often be a stressful experience much more manageable. We’re especially glad to hear that our system and Lisa’s dedicated support provided the reassurance and guidance you needed.
Congratulations on your new home! We’re so grateful for the opportunity to assist you and wish you many happy memories in your new property. Please don’t hesitate to reach out if we can ever be of help in the future.
Best regards,
The Capital Team 😊
★★★★★ 5/5
GoogleI have had the pleasure of working with Joe and the team at Capital on two separate occasions, once for a sale and once for a purchase. From the initial consultation to the final completion, their service was truly exceptional - a well-deserved 5* rating.
What sets them apart is their commitment to understanding your unique situation, budget, and personal needs, all without any obligation. Their dedication to providing personalized support and guidance is evident throughout the entire process.
Jenna's punctuality and courtesy when arranging viewings were impressive, and once the sale was agreed Lisa's regular updates kept me informed every step of the way - Her tireless efforts in chasing multiple parties in the chain ensured a smooth transaction.
Capital's expertise not only alleviates a significant amount of stress but also empowers you with the knowledge and confidence to navigate the complexities of moving house.Their guidance enables you to make informed decisions at every turn.
What's more, their extensive industry knowledge is a valuable asset. Joe, in particular, is a font of property expertise, possessing in-depth knowledge of the local market. His trusted advice was invaluable, even on my onward purchase, which they had no involvement in. In today's fast-paced world, it's refreshing to find a team that genuinely cares about their clients' needs and provides personalised support.
Raj · 16 October 2024
Agent replied · 8 January 2025
We’re absolutely thrilled to hear that you’ve had such a positive experience with Joe, Jenna, Lisa, and the whole team at Capital, both during your sale and purchase.
Your recognition of our commitment to understanding your unique needs and providing personalized support truly means a lot to us. We pride ourselves on delivering a service that goes beyond the transaction, and it’s wonderful to hear that our efforts helped alleviate stress and empowered you to make informed decisions.
We’re especially grateful for your praise of Jenna’s punctuality, Lisa’s diligent updates, and Joe’s expertise. It’s our goal to ensure every client feels confident and supported throughout the entire process, and we’re so glad we could achieve that for you.
Thank you for recommending us so highly. We truly value your trust and look forward to assisting you again in the future if the need ever arises.
Best regards,
The Capital Team 😊"
★★★★★ 5/5
GoogleIt was great to have Jenna as our estate agent for this house purchase and I cannot recommend her highly enough. We had a very stressful move, with three house purchases falling down late in the process before finally completing on this house, so we had experience of a lot of estate agents in South East London. I can confidently say that Jenna is the best of the lot and its not even close. We found with most estate agents, as they are paid by the seller, they have little concern for the buyer. We had several agents mess us around, deliberately mislead us, or keep information from us that led to us wasting both time and money, but Jenna was always sympathetic to our situation, was happy to do anything we asked and always did thinks quickly, and kept us immediately informed of any updates. It really felt like she was on our side, and we could trust her, which was really important to us after so many failed purchases. Thank you Jenna for everything and keep doing what you're doing!
Joe · 22 September 2024
Agent replied · 22 October 2024
Thank you so much for sharing your experience! We're delighted to hear that Jenna was able to support you during such a challenging time. It’s fantastic to know that her dedication and transparency made a difference in your home-buying journey. We truly appreciate your recommendation and your kind words about her work. If you ever need assistance in the future, don’t hesitate to reach out. Best wishes in your new home!
★★★★★ 5/5
GoogleFrom start to finish, Joe, Jenna and Lisa have been absolutely amazing. When I first put my house on the market and spoke with Joe he took great care and time to ensure that I fully understood the whole process. Always available to answer any questions or concerns that I had and gave me great advice and reassurance. People often say that moving house is one of the most stressful things in life but this has not been the case for me and this is in part due to the help and support from Joe and the team. Very caring and professional estate agents and I wouldn't hesitate to recommend.
Claire · 10 April 2024
Agent replied · 22 October 2024
Thank you so much for your wonderful review!
We’re thrilled to hear that Joe, Jenna, and Lisa were able to make your home-selling experience smooth and stress-free. It's fantastic to know that Joe took the time to guide you through the process and provide reassurance along the way. Our team always strives to offer professional and caring support, so we're delighted that this came through in your experience. Your recommendation means a lot to us, and we’re here if you ever need anything in the future!
Best regards,
The Capital Estate Agents Team
★★★★★ 5/5
GoogleMy first move away from the family home felt very daunting at first but I cannot thank Jenna, Ryan, Hannah and Derek (Bromley) enough for how helpful they have been before during and after this move. They were both always on the end of the phone/ replying to emails swiftly to help get things moving. Super attentive and made the whole process of moving very easy by being a great communication between myself and landlord/other agencies needed during/after the move- and enjoyed a lovely welcome pack on the day of the move, which was a lovely touch! Thank you all!
Daisy · 13 March 2024
Agent replied · 11 June 2024
Thank you so much for your kind words! We're delighted to hear that your move went smoothly and that Jenna, Ryan, Hannah, and Derek provided excellent support throughout the process. We appreciate your feedback and are thrilled to have been a part of making your transition a positive experience. If you ever need assistance in the future, feel free to reach out
★★★★★ 5/5
GoogleWe have just moved into our rented property and the team at Capital Estate were super helpful, promptly addressing any questions in advance and managing repairs and fixes that needed to be done and provided us with the most detailed inventory list ever. Special shout out to Hannah who has been very kind and efficient in managing the letting and supporting us. Many thanks !
Caroline · 15 November 2024
Agent replied · 24 January 2025
"Thank you so much for your kind review! We’re thrilled to hear that your experience with Capital Estate has been so positive. It’s great to know that our team was able to address your questions promptly and ensure repairs and fixes were managed efficiently before your move-in.
We’re especially glad to hear that the detailed inventory list and Hannah’s support made the process even smoother for you. Your kind words about her kindness and efficiency mean a lot to us!
We hope you’re settling into your new home comfortably, and please don’t hesitate to reach out if there’s anything more we can assist you with.
Best regards,
The Capital Team 😊"
★★★★★ 5/5
GoogleWe’ve been renting a flat through Capital for 6 months now and since the very beginning it’s been a great process. I was self employed at the time and they were the only agents to genuinely help me and care about our situation, as many others had told me renting wouldn’t be possible. Tracey and Ryan specifically were so helpful during that time! Then since we’ve moved in the team have been nothing but helpful and responsive, especially Hannah ☺️ Our washing machine broke, and we had someone out to look at it within 24 hours, and a new one just a few days later. Could not recommend Capital enough!
Rosie · 12 February 2024
Agent replied · 11 June 2024
Thank you for sharing your fantastic experience with Capital! It's great to hear how Tracey, Ryan, and Hannah have been especially helpful and responsive, from assisting with your unique situation to swiftly resolving the washing machine issue. We're thrilled to make your renting journey smooth and stress-free. Your recommendation means a lot to us. Thanks again for choosing Capital!
★★★★★ 5/5
GoogleHuge thank you to everyone at Capital for making our flat move as smooth and efficient as possible.
Derek who showed us around the flat was amazingly helpful, friendly and made the whole process so easy - always happy to answer any of our questions throughout the process right up until and after we moved in. Hannah from property management was also super helpful in answering any of our queries - thank you both!
I couldn’t recommend Capital enough - exceptional customer care and efficiency, thank you! ✨
Anne-Marie · 16 November 2025
Agent replied · 15 January 2026
We’re thrilled to hear that Derek and Hannah were helpful throughout your move and that the process felt smooth and well-supported. Your recommendation means a great deal to us. Thank you for choosing Capital.
★★★★★ 5/5
GoogleBeen renting with Capital coming up to three years, it has been a bit rocky in the past with complications on rental renewals taking over 6 months after contract to resolve but our recent negations with Jenna Spinks was incredibly smooth …
Aaron · 16 June 2025
Agent replied · 16 April 2026
Thank you for sharing your experience and for your honesty. We appreciate your patience during the earlier complications with rental renewals. We're delighted to hear that Jenna Spinks was able to provide a smooth and efficient process this … More
★★★★★ 5/5
GoogleDerek, Jenna, Joe and Lisa were all super helpful throughout the process of purchasing my new home. I would highly recommend Capital Estate Agents to anyone looking for a property.
Simon · 17 October 2025
Agent replied · 15 January 2026
We’re so glad Derek, Jenna, Joe, and Lisa could make your home-buying experience a smooth one. We really appreciate your recommendation.
★★★★★ 1/5
GoogleI had an appalling time with this agency.
I put in an offer on a rental property, which was accepted. Worked with them on the vetting process, which I passed. We agreed on acceptance of the offer that I would hold the tenancy, and my partner and children were to be permitted residents. This was important as my partner is not ideally placed to be an applicant at this juncture.
This was the basis upon which I decided to proceed with this property. I followed everything they asked for to the letter. Then three days before we moved in they asked for my partner details, and they now wanted to vet him, which wasn’t what we agreed. Denied the validity of a tax calculation in lieu of and SA302, which is the same thing - it’s just published earlier.
They withdrew the offer the day before we moved in. No duty of care, no advice as to where to go, or what do do next. As a consequence of the withdrawal, my daughters missed 20 days of school, as we were effectively then homeless for 6 weeks.
We eventually were able to get something else and were just able to get the kids back to school without losing their places. It was just the most horrendous and distressing situation I’d ever been in in my 24 years as a tenant.
Capital move the goal posts, then lie to conceal the fact, and are so irresponsible considering they are key components in people’s lives at an already stressful time that anyone self-employed, or not in a very traditional lifestyle set up I would say proceed with caution.
There was a basic lack of understanding about how things work and the integrity of unique circumstances. Withdrawing an offer 1 day before a move with no duty of care policy in place is negligence, and particularly when it comes to handling families with children. Please BEWARE and make sure everything you agree is documented on email.
Nicole · 15 September 2023
Agent replied · 11 June 2024
Thank you for taking the time to share your feedback. We deeply regret to hear about the inconvenience you experienced, and we understand the significance of finding a home, especially when considering children's education.
To provide a clear picture for all our prospective clients, it is essential to emphasize that the thoroughness of our vetting process exists to protect both tenants and landlords. While your application and documentation met our criteria, the second tenant failed to meet the documentation required and failed our credit checking process. Based on this we were unable to grant you tenancy of the intended property. A delay of these documents also played into the tight time frame of which was required for your move.
We must act with integrity and due diligence. In this instance, it became clear that some crucial information was not provided or clarified, despite our repeated requests. It's worth noting that any decision made in relation to an application, especially one as significant as withdrawing an offer, is never taken lightly. Such decisions are always based on specific criteria and in line with the property owner's preferences.
We always aim to ensure that the rental process is transparent, fair, and efficient. We are genuinely sorry for the disruption this caused you and your family. We remain committed to providing excellent service to all our clients and continue to strive to ensure situations like these are kept to a minimum.
We wish you the very best in your future dwelling or property searches.
★★★★★ 5/5
GoogleRyan Willingale one of the best letting managers i ever met.
Been renting with capital for over 5 years now thanks to him for finding uss a happy place.
Ryan is very professional friendly and well caracter individual.
Everytime i needed something in the property Ryan always manages the best service.
I highly recommend Ryan Willingale to anyone you wont be disapointed hard to find guys like him to find tou a place.
Klaudio seiko
Spinner · 14 December 2023
Agent replied · 8 January 2025
We’re thrilled to hear that Ryan has consistently provided you with exceptional service over the past 5 years. His professionalism, friendliness, and dedication to ensuring the best possible experience for our tenants is something we truly value, and we’re so glad he’s been able to help you find a place to call home.
Your recommendation means a lot to us, and we’re grateful for the opportunity to work with you. If you ever need anything in the future, don’t hesitate to reach out, Ryan and the team are always here to help!
Best regards,
The Capital Team 😊"
★★★★★ 5/5
GoogleWe have recently sold our house with Capital Bromley . We had an incredibly tough chain with delay after delay and the Capital team were absolutely brilliant!! Jenna, Lisa, Joe and Derek were absolutely brilliant . …
Melana · 16 July 2025
Agent replied · 15 January 2026
Thank you so much for your kind words and for taking the time to share your experience! We're so pleased to hear that Jenna, Lisa, Joe, and Derek were able to support you through what was clearly a challenging process. Managing a complex … More
★★★★★ 5/5
Google“I recently had the pleasure of working with Ryan from Capital Bromley Estate Agents and I couldn’t be happier with the experience. Ryan was extremely knowledgeable, professional, and patient as we navigated the home renting process. They took the time to understand our needs and preferences, and found us the perfect home in a great neighborhood. I highly recommend Ryan and Capital Bromley Estate Agents for anyone looking to buy or rent a property!”
Griselda · 14 December 2023
Agent replied · 8 January 2025
We’re so happy to hear that Ryan was able to provide such a positive experience during your home renting process. His knowledge, professionalism, and dedication to understanding your needs are exactly what we strive for, and it’s great to know he helped you find the perfect home in a great neighborhood.
Your recommendation means a lot to us, and we’re grateful for the opportunity to assist you. If you ever need further support, Ryan and the Capital Bromley team are always here to help!
Best regards,
The Capital Team 😊"
★★★★★ 5/5
GoogleJenna and Lisa were always on hand to deal with any queries, especially during the later stages of the purchase co-ordinating a large chain.
Miles · 16 November 2025
Agent replied · 15 January 2026
Thank you for your kind words. We’re delighted that Jenna and Lisa were able to support you, especially during the challenging later stages of your purchase. Coordinating a large chain can be complex, and it’s wonderful to hear their dedication and responsiveness made the process smoother for you. We really appreciate your feedback!
★★★★★ 5/5
GoogleWe are so pleased that Capital were our estate agents for the sale of our house. Joe, Jenna, Derek, Lisa and team worked tirelessly to get our house sold. They were friendly, professional and as motivated as were to complete the sale. We …
Catherine · 16 April 2025
Agent replied · 16 April 2026
Thank you so much for your kind words and for trusting us with the sale of your home. We're absolutely thrilled to hear that you had such a positive experience with Joe, Jenna, Derek, Lisa, and the rest of the team. We know how important … More
★★★★★ 5/5
GoogleBy far the best estate agents in Bromley, I have been a tenant for over eight years property managed by capital. Recently I had to move and Rob, Ryan and the team made a very stressful time a lot easier. They were very professional and found me a lovely house in Bromley. I can’t recommend them enough! Thanks for all the support and making a very stressful process as stress free as possible.
Clare · 14 December 2023
Agent replied · 8 January 2025
"Thank you so much for your kind words and for being a loyal tenant for over eight years! We’re thrilled to hear that Rob, Ryan, and the team were able to make your recent move as smooth and stress-free as possible. Your feedback means a lot to us, and we’re so happy that we could assist in finding you a lovely new home in Bromley.
We truly appreciate your recommendation, and we’ll always be here to support you with any future property needs.
Best regards,
The Capital Team 😊"
★★★★★ 5/5
GoogleJoe is an amazing guy to work with.
Ajay · 15 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words and recommendation! It was an absolute pleasure assisting you with your house purchase. We’re delighted to hear that you had such a positive experience with Capital Estate Agents.
Lisa will be especially pleased to know that her support and responsiveness made the process smooth and stress-free for you. Wishing you every happiness in your new home, and please don’t hesitate to reach out if we can help again in the future!
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