Trusted Agent profile
★★★★★
354 reviews across 3 offices and 2 platforms
Brinkleys Estate Agents has three offices, all in London. Together they have 354 reviews on two platforms, rated 4.2 out of 5 overall.
144
Reviews on Google
All 3 offices
210
Reviews on Trustpilot
Business-wide
Brinkleys Estate Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat rental experience and helpful staff!
We rented a property through Brinkleys and the property management was expertly handled by Zulekha Warid, who has been on hand to assist with any minor issues we've had or need to communicate with the landlord. We've had a great experience with Brinkleys and would definitely recommend!
5/5
TrustpilotCheery, helpful, responsive
Graeme Gordon at the Wimbledon Park office did a wonderful job guiding me through my first purchase. He was always quick to respond to my messages, and his cheery and helpful manner was a blessing in a very stressful time!
5/5
TrustpilotAmazing service from Dhruvika at Brinkleys
Dhruvika Patel has been amazing with regards to handling our landlord issues, she’s been very efficient with all of our questions and queries, always reassuring us and finding solutions to our problems, even when out of office hours! She’s great! Very good service, really polite and professional!
4/5
TrustpilotA great local and personable estate agency service
Graeme Gordon and Harry Cheeseman at Brinkley's SW19 were great in making sure that my purchase went smoothly - despite various delays that were nothing to do with them. A really nice local agency to deal with as it always felt like they were rooting for the buyer as well as the vendor.
4/5
TrustpilotGiving it her all
Dhruvika at Brinkleys has been put through a difficult challenge regarding maintenance and came out the other side having beaten down the problems. Communication throughout has been excellent and this has been extremely important to me as a landlord. Thank you.
5/5
TrustpilotBrinkley’s are very efficient and…
Brinkley’s are very efficient and understanding in all things relating to the management of my flat. Dhruvika Patel is extremely kind, helpful and quick to respond at all times. I am delighted with the service they provide.
5/5
TrustpilotHighly recommend Harry Cheeseman at Wimbledon Park Office
Harry Cheeseman made the whole process of buying our first home together very smooth and easy. His cheerful nature and prompt replies to our queries was very much appreciated. He is always very professional and efficient. We would not hesitate to recommend both Harry (Wimbledon Park Office) and Brinkley's. Oliver and Lucy.
5/5
TrustpilotAbsolutely fabulous experience
Absolutely fabulous experience! Very helpful and well organised over all! Suzy Browne was amazing and a pleasure to deal with! Thank you very much! Highly recommended estate agent!
5/5
TrustpilotExceptional service!
Exceptional service!We had a great experience with Brinkley's team - they are all very professional and helpful! Chelsea has sorted all the paperwork for us, hassle free and to highest standard!
5/5
Trustpilotgo for it
Good and prompt feed back following viewings. Lovely team. Very supportive throughout a lengthy conveyancing process. And I only pay about half the commission than other average estate agent fees.
5/5
TrustpilotVery good experience renting a…
Very good experience renting a property. Quick turn around and informative. Suzy is very helpful and helped throughout the process.
Thank you Holly, Great to hear.
5/5
TrustpilotSell with confidence
Very happy with the sale of my property, a few hiccups with buyers but Graeme Gordon sorted them all out.I would highly recommend Brinkleys.
Thank you Frank, Much appreciated
5/5
TrustpilotVery understanding
Very understanding, quick in response and patient. They always adjusted visits in my flat from utility personnel when I was available which is not easy with my work schedule. Also replied to emails very quickly and contacted my landlady on my behalf immediately.
Thank you Aleksandra. Always good to hear.
5/5
TrustpilotSuzy has been amazing throughout
Suzy has been amazing throughout the entire letting process. She responded to all of our queries in a timely manner and made the process rather enjoyable. I would definitely come back again!
Thank you very much, look forward to working with you again.
5/5
TrustpilotIts work very nice people
Its work very nice people. If have some problems always helps.
Thank you Sonata.
5/5
TrustpilotExcellent service as always
Graeme and Harry did an excellent job in finding a buyer and negotiating the sale and guiding it through to completion. I've been coming back to Brinkley's for many many years and am very happy to continue doing so.
Thank you Ron. Always good to hear.
2/5
TrustpilotIncompetent and careless
Moved in to a place last year. They failed to liase with the landlord to clean the place and we were left essentially homeless and crashing at friends' for two weeks as the landlord worked to make the place habitable, despite the agent promising us on the viewing that they would clean it. Now we're barely three quarters of the way through our tenancy and they're already harrassing us to ask whether we think we'll stay another term. Not to mention they completely misspelt one of our names on the actual contract and keep sending emails to the wrong address, despite it all being there on previous correspondence. The whole thing just reeks of utter incompetence and carelessness. The place is nice, they seem to have nice affordable places to rent.
Dear Gentlenature,Thank you for your review, I am sorry you have felt the need to write such a review, as such I will try and explain the process so you have for future reference, Brinkley's don't own the properties and in your case the property is not managed by Brinkley's as such it would be the landlords that would arrange the clean of the property prior to new tenants moving in, i am not aware of anyone not being able to move in for 2 weeks as this seems a long time. Can you please contact me direct to discuss this.Kind RegardsRobert Brinkley
5/5
TrustpilotAbsolutely amazing experience
Absolutely amazing experience! Zulekha Warid is our property manager and she went above and beyond helping us figure out simple things around the property we have just picked up the keys for over the weekend.She was caring and supportive even in her out of hours time which brought us a lot of comfort and security. Highly recommend and thank you Zulekha!
Thank you Mariya, I will pass this onto Zulekha.
1/5
TrustpilotAbsolutely useless Lettings agents
Absolutely useless Lettings agents. We had multiple bookings cancelled without any form of contact as the flat had already been let, or the agents would change the time of our viewing to times we had already said we couldn’t attend, without any correspondence with us. We would be left to chase them to confirm flat viewings on the day of the viewing only to be told (quite rudely) that the flat was already let. They just don’t seem like they can be bothered to speak to you. Impossible to even get a reply as the agents tend to ignore your emails when they know they’re in the wrong. Always a good sign to have estate agents that ignore clients. Avoid.
Dear Jordan, I am sorry that we have been unable to find you a suitable property this time, the market is moving at a very fast pace and with multiple properties being let within hours of coming onto the market, this is no excuse for my agents not contacting you and I will make sure they are more responsive going forward. Kind RegardsRobert Brinkley
1/5
TrustpilotAbsolutely awful Estate Agents
Absolutely awful estate agents, AVIOD, there are so many others to choose from. They have no regard for their customers, if you raise an issue you are met with 'send in an email complaint and someone will look at it'. They just can't be bothered, and its also very difficult to get hold of anyone. They don't do what they assure you they will. JUST AWFUL - AVOID.
Dear Luisa,Thank you for your review, I am sorry you have had issues, please can you get in touch with me direct to discuss. Kind RegardsRobert Brinkley
1/5
TrustpilotCustomer service is awful.
Customer service is awful.We let our flat with them for a number of years and we could never get hold of anybody. The final crunch was the keys. At check out the inventory clerk took the keys back to the office and Brinkley's wanted £35.00 to post them out to us.Needless to say, we will not be using Brinkley's in the future.
Dear Lisa, Thank you for your comments, we are always contactable and you have always had my details. The key situation meant they had to be sent via a courier for security and this is the cost, I am glad you managed to collect them in the end.
5/5
TrustpilotQuick, easy and responsive
Brilliant company, very attentive and are on the ball!
Thank you LH,
1/5
TrustpilotThe worst estate agent ever
The worst estate agent we have ever had to deal with. Sales team are pushy when they are trying to get your money and then entirely unavailable when you need something from them. Legal and accounts team are rude and will flat out lie to you. Would never use again and would actively discourage anyone I know from using them.
Dear Yaboi.Please can you get in touch with me to discuss this. Kind Regards Robert Brinkley
2/5
TrustpilotFrustrating - need to do the chasing
Our initial experience with Brinkley’s via Ben was positive. He was efficient and well organised. However, as soon as we agreed to let and paid the deposit, communication from Brinkley’s stopped. We had to chase to find out our move in date and contract signing. There was also an issue where Brinkley’s had not communicated with the landlord who did not know we would be moving in so nothing was ready. 2 months after moving in, we are still chasing the inventory report from Christina.
Dear Rachel,I am sorry to have to read this, Since your review we have changed our process and personal to make sure our service is quicker.Kind Regards Robert Brinkley
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (120) has the most, with 299 reviews rated 4.3 out of 5, followed by London (168 Putney High Street) with 263.
The three Brinkleys Estate Agents offices, by town:
