Trusted Agent profile
★★★★★
268 reviews across 2 offices and 4 platforms
Brian Cox has two offices, in Greenford and Northolt. Together they have 268 reviews on four platforms, rated 3.9 out of 5 overall.
241
Reviews on Google
All 2 offices
10
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 2 offices
16
Reviews on Trustpilot
All 2 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
Brian Cox's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleWalking time I take Bridge it's coming motor way Road I like to walk every day for my health and well-being. One of my favorite routes is to cross the bridge that connects the city with the countryside. It's always busy with cars and trucks, but I don't mind the noise. I enjoy watching the different vehicles and imagining where they are going. Sometimes I see a familiar one and wave to the driver. The bridge is a good place to observe the contrast between the urban and rural life.
5/5
GoogleThe whole experience with Brian Cox has been a positive one. I received a professional yet personal service that could not be faulted. I couldn't have been happier with the service I received. Other agents could learn a lesson or 3 from Brian Cox. Thank you all.
5/5
GoogleI completed my house sale yesterday - my estate agent Jeff 0Sullivan was amazing. I have lived in the same house for over 30 years and he walked me through every step of the process - helped me understand what needed to happen and when, helped me with the paperwork - recommend people to me when I needed them - such as skip hire - scrap metal removal etc and responded with patience and kindness throughout the sale. He had to deal with my anxiety, concerns and tears along the way and even my family joke what will I do without Jeff in my life now that the sale is completed. I cannot recommend him highly enough.
5/5
GoogleRating only, no written review.
1/5
GoogleUnprofessional agents. They give short notice for viewings and do not offer any options to reschedule.
1/5
TrustpilotI DID 1 STAR RATING OM MY GOOGLE…
I DID 1 STAR RATING OM MY GOOGLE REVIEW FOR BRIAN COX NORTH HARROW. I WANT THEM TO GO AWAY AND BLOCKED THEIR NUMBER BUT GET THROUGH. THEY REMOVED THIS GOOGLE REVIEW AND HAD SOME GOOGLE PAID PEOPLE TO START GIVING 5 START OVER THE LAST 2 MONTHS. I WAS NOT IMPRESSED BY ABZI SOMETHING THE BRANCH MANAGER AS SAID HAD VERIFIED BUYERS WHICH WAS NOT TRUE, AS THEN SIGNED WITH RG HARROW AS BETTER COMMISSION RATE. THEY KEPT EMAILING AND CALLING ME SAYING THEY HAD LIST OF VERIFIED BUYER WHICH THEY SENT AND HAVE BEEN CALLING AND LISTED AN EMAIL WITH NAMES OF PEOPLE I WAS NOT IMPRESSED WITH PRESENTAION AND SAYING 8 PEOPLE TO COME NEXT DAY. WE CONTACTED ONE INVESTOR AND IT WAS NOT TRUE AS SHE WAS LOOKING A YEAR AGO AND ALL GOOD. SO THE LIST WAS FALSE ACT OF DESPERATION. SINCE THEN BEEN CALLED AND EMAILED SOME WEEKS AGO, MY SISTER HAD A BAD EXPERIIENCE WITH THEM TOO SOME YEARS AGO. YOU CAN USE THEM I AM JUST SAYING MY BIT HERE. BUT THE PAID GOOGLE 5 STAR REVIEW ARE FUNNY AS PAID FOR.
1/5
TrustpilotUSELESS
I hv given them the lowest rating only because I had to tick one to move on..right from the beginning of listing it was all downhill service from them..data check/credit check, ridiculous..I never even got a name of the company that was dealing with this like the guy above did dated 3 July..I was asked to show potential buyer’s around property for couple of viewings and even when agent showed them around he would rush off before speaking to me ..one time even leaving viewer with me.. no regular courtesy calls to update me..I would get a call after a visit encouraging me to lower my selling price after just 10days on market.. had other offers that as far as I'm concerned were not put forward to me.. the whole experience was so stressful that after sale I held back payment of their 1% fee... I had to involve the Redress Scheme they are members of.. .. remember Redress work for them and not you.... this disagreement went on for 5months ..conversations I had with Redress was all Brian's sided.. they offered a 0.75% fee ..then another lower fee then another to resolve this.. after court threats I decided to accept 0.63% fee as I needed an end to this. Brian cox Northolt.. jeff.OSullivan manager knew the wrong doings and total lack of service of my property they did not provide.. I never did know the true value of my property.. Readers.. remember if you do not get 100% service you should get, refuse the agreed percentage fee. if Brian Cox know they have provided the 100% service and followed all procedures correctly they will not offer a less fee....Jeff??? After paying the 0.63% fee I never received any acknowledgement for this payment... again, great lack of service Brian's..
1/5
TrustpilotExtremely Disappointed with Brian Cox…
Extremely Disappointed with Brian Cox Estate Agents and Goodlord Credit Check Process I am writing to express my profound dissatisfaction with the service I received from Brian Cox Estate Agents, specifically regarding the handling of my credit check through an unprofessional company called Goodlord. My experience began with persistent technical issues on Goodlord’s end. Despite using both my iPhone and PC, I encountered the same error repeatedly with their open banking link. This frustrating issue forced me to share my bank details directly to verify my income. After submitting my bank statements, I was met with inadequate communication and unprofessional conduct. Despite my patience, their lip service and delay tactics wore me down. My frustration peaked when I sent the following message: "This is still not sorted. I have been trying many times. I sent you the bank statements and everything you asked for, and you are really getting on my nerves now. You got the bank statement; examine them and give me the outcome as soon as possible as I gave notice where I currently live." Their response? They failed me on the credit check and pocketed almost £500 of my money. Following this, I reached out to Paul at the agent office, who promised to intervene and try to resolve the situation. Yet, I have received no further communication. In summary, my experience with Brian Cox Estate Agents and Goodlord has been nothing short of a nightmare. They are time wasters who offer unprofessional service. I strongly advise others to avoid them to save both time and money.
1/5
TrustpilotBrian Cox Estate Agents are officially…
Brian Cox Estate Agents are officially the most worst real estate company to ever do any amount of potential business with because their sales reps are very backward, very behind the times, not very deaf-aware, and they don't even bother to get back to me at all. Earlier this week, I was interested in these two properties they had on their books. I was thinking of buying them because the ceiling in the kitchen started leaking water on Friday 31st May 2024 because the washbasin in the upstairs bathroom had sprang leaks before the ceiling eventually fell down on Tuesday 4th June 2024. There's still bits of ceiling on the floor in the kitchen and water everywhere which makes the kitchen floor very slippery so I have to be very careful when I am walking around in the kitchen. It means that all my clothes on the clothes line in the kitchen will have to be washed again. First, their sales rep tried getting through to me on the phone, but of course, he couldn't because I am deaf and I cannot hear. I had left explicit instructions that they were to contact me by either email or SMS but they apparently took no notice of what I had said. I had to explain that I was deaf and that I couldn't hear. The notion of not everyone can hear seems to be a very foreign and alien concept to them. Then their rep got back to me and said that he had set up a 11.30 a.m. appointment for me to view the property this morning (Saturday 8th June 2024). I had to explain that the 11.30 a.m. appointment was just no good for me because I was expecting a box from the USA which was due to be delivered this morning. I had to pay £51.99 customs charge on the box before they would deliver it. The box arrived just before 11 a.m. (the postie usually comes round between 10 a.m. and 12 noon). I said that I would be able to view the property this afternoon from 2 p.m. to 3 p.m. Checked my emails before I left the house. No answer from the sales rep. I left the house at 12.10 p.m. I then bought a notebook with some pens from W. H. Smiths so that I could ask the rep some questions about the property. I left W. H. Smiths at 12.48 p.m. and arrived in the road leading to the property at 1.29 p.m. I then waited and waited and waited and waited. At 2.40 p.m., I gave up waiting and decided to go home instead. I had already arranged to view this second property, and I had asked to view it at 9 a.m. on either Monday (10th June) or Tuesday (11th June) but I don't think I will bother because the other rep never got back to me at all. I am never ever buying anything from Brian Cox Esate Agents because they have effectively soured my experience of them and the people there are very clearly a miserable bunch of 2-faced lying prejudiced surdophobic xenophobic Fascist Nazi bigots who don't seem to value deaf / disabled people as much as anyone else like everyone else in Harrow, and they don't seem to have ever heard of WhatsApp which is far much easier for me to communicate with them rather than them trying to reach me on the phone and my emailing them and texting them. They are just very backward and very behind the times. Of course, I am disappointed because someone will have already bagged the property I wanted to view this afternoon. Who wouldn't be?
5/5
GoogleRating only, no written review.
4/5
TrustpilotBrian cox North Harrow HA1 4HN
To be honest staff was very friendly specially Saifi, Abdi and Azi Rahman they helped me and try their best to provide anything I asked, sometimes I didn’t get clear answer because instructions was not provided clearly to the team that they could not give me 100% answer. Over all well done team 👏🏽👏🏽👏🏽
5/5
GoogleWithout doubt the most proactive Estate Agents in the area. We have brought two properties and sold one over the last 10 years, whilst living in the area. Highly recommend using Brian Cox as they are the most responsive and attentive when buying and selling property. Well done to Jeff and his team ! keep up the good work !
5/5
GoogleJeff and the team were an absolute pleasure to work with whilst completing the purchase of my first home. Couldn’t recommend them enough.
5/5
GoogleWe recently bought a property through Jeff at Brian Cox and the service he provided us was second to none. Jeff was always at the end of the phone with regular updates and to answer any queries we had. We couldn’t have asked for more. The transaction went through as smooth as can be too. I would not hesitate to use Jeff and Brian Cox again and have urged my friends and family to contact them in any future property purchases. Thank you once again.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Unfortunately we have not been able to locate your details on our system. Can you please contact me on info@brian-cox.co.uk as we pride ourselves on a professional and fair service?
4/5
GoogleRating only, no written review.
5/5
GoogleFantastic service, I would highly recommend Jeff & team at Brian Cox
5/5
GoogleI can’t thank Jeff and the team enough for all of the help on my recent house purchase. They made the process so easy and helped with all of my questions. I would 100% recommend Jeff and team. Thank you!
5/5
GoogleStrongly recommend Jeff and his team. Efficient and professional, special mention also to Shanelle who kept me updated all through the process. Thank you!
Thank you for your feedback Janice, it is very much appreciated.
1/5
GoogleWorst service ever. I’d a conversation with the MD of this company regarding the new property as I’d a bad experience of one of their colleague regarding the property. Few days back I’ve submitted again query regarding property and no one is responding. Worst estate agent ever. Never choose this one. There are so many estate agents that are so nice and it was my bad that I was trying to contact you.
5/5
GoogleThe Northolt office were highly professional and helped me throughout my purchase. In particular I would like to thank James for his patience and understanding in what was a very stressful time, his mannerism and professional approach was second to none.
5/5
GoogleJeff and the team sold my mothers house very efficiently. Nothing was too much trouble. They were on the ball in chasing people on my behalf. A thoroughly professional service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Greenford has the most, with 145 reviews rated 3.7 out of 5, followed by Northolt with 133.
Tell us what you need and up to 3 trusted local agents will be in touch.
