Every review we hold for the Northolt office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a great experience with this estate agent from start (Phil Groves) to finish. He was professional and helpful, but most importantly Phil was absolutely fantastic throughout the whole process. His communication was clear, consistent, and always prompt, which made what can be a stressful experience feel much more manageable.
Phil was proactive in chasing updates, keeping all parties aligned, and always happy to help or explain things when needed. I really appreciated how approachable and supportive he was and I genuinely felt looked after at every stage.
I wouldn’t hesitate to recommend Phil and his team to anyone buying or selling a property.
Gulbir · 16 February 2026
Agent replied · 16 April 2026
Thank you very much for taking the time to leave such a detailed and thoughtful review.
We’re delighted to hear that your experience from start to finish was such a positive one and that Phil was able to support you throughout the process. Clear communication and proactive follow-up are exactly what we aim to provide, so it’s great to know this helped make what can often be a stressful journey feel more manageable.
Phil will really appreciate your kind words, and we’re pleased you felt looked after at every stage. Thank you again for your recommendation, it truly means a great deal to the whole team.
★★★★★ 5/5
GoogleMy brother brought a house via Brian cox last month and it was so smooth. I am in process of buying a BLT property via them, they are so quick, efficient, esp Manager Phil Groves is great agent. He reply to you fast, organise viewings and guide you well. I would recommend them.
Reenu · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind review and recommendation, it really means a lot to us.
We’re delighted to hear that your brother’s purchase went so smoothly and that your own experience has been just as positive so far. Phil will be especially pleased to hear your comments; he takes great pride in being responsive, organised, and guiding buyers through every step of the process.
We wish you the very best with your BLT purchase and look forward to supporting you all the way through to completion. Thanks again for choosing Brian Cox & Company.
★★★★★ 5/5
GoogleBrian Cox Estate Agents have just sold our uncles house in Harrow and we can’t recommend them highly enough!
The property sale process was majorly affected by the buyers solicitor which resulted in significant and unnecessary delays on their part. However, throughout this time the service that we recieved from the team at Brian Cox, in particular Daniel Jed and Rachel Jones, was exceptional. They both went above and beyond to ensure that the sale from their perspective went as smoothly as possible, despite constant challenges that were beyond their control. They were consistently professional, focused, knowledgeable, efficient, supportive and their communication was excellent throughout.
Thank you so much on behalf of our uncle and our family for everything, it’s much appreciated.
Melanie · 16 October 2025
★★★★★ 1/5
GoogleJust had a viewing in northolt, for a new flat that just come on the market. I am very disappointed.
It took me 2:45m to get there as I live to
Other end of London plus raining.
The agent Phil came on time we got to see the flat and in less than 10’ the door open and a lady come in. He start talking to her and I got a bit confused.
I asked who is the lady and he said oh don’t worry she is fine you can speak infort of her. I asked again who is the lady is she the owner?
He said no she is a second viewing, you are booked on a double viewing.
I was defiantly not aware of that, and the moment she got in I just start doing my 1st question for the flat. Whiteout even completing it. As she interrupted us.
I said to the agent I don’t wish other people listen to my conversations as they are related with my personal life.
And he said oh well you were booked on double viewing and I said again I was not and if I was you should have let me know.
He said you should come again if you want to know more.
My answer was Do you think I will do again 2:45 to come and 2:45 to go back to see the same flat…? In the rain with all my clothes wet???? And as I walked the out of door he shouted to me I don’t need to tell you that you are double booked.
So more than 5hs of my day gone for less than10’ and without being able to take the info for the flat!
Very bad. If there were minus stars he definitely will have -5 from me.my appointment was 15:30pm on Friday the 6th Feb.
Ela · 16 February 2026
Agent replied · 16 April 2026
Thank you for your review and for sharing your experience.
We’re sorry that you were unhappy with how the viewing was conducted and that there was a misunderstanding regarding the appointment format. On this occasion, the viewing was scheduled as a shared appointment, which does occasionally happen during busy launch periods. That said, we accept that this should have been communicated more clearly in advance.
We appreciate that you had travelled a long distance in poor weather, and we understand how frustrating this must have felt when expectations did not align on arrival. We also acknowledge your comments regarding privacy and will take this on board when arranging future viewings.
We strive to be respectful of all viewers’ time and circumstances, and we regret that this experience fell short of that standard. Your feedback has been noted and will be used to help improve how we manage and communicate viewings going forward.
Thank you again for taking the time to leave your comments.
★★★★★ 5/5
GoogleWe used Brian Cox when selling my mum’s house. She’d never had to move before and was anxious, but Jeff the manager was very supportive and helpful. There was no pressure, we were kept informed at all stages and ultimately the house sold at a good price within 3 months. All staff I spoke to were professional and quick to respond. I’d like to personally thank Jeff and Brian Cox Estate Agents for making the process easy for my mum, and for me.
Magnificent · 4 November 2024
★★★★★ 5/5
GoogleWe sold our house through Brian Cox, Jeff O' Sullivan, was very personable and made us feel at ease with the whole process, He went above and beyond to help us. He quickly found a buyer for our property and everything went smoothly. I would definitely recommend Jeff and his team in Brian Cox Northolt. 5 stars 🌟 …
Elaine · 14 July 2025
★★★★★ 1/5
Google**Avoid Brian Cox at all costs.**
Our experience with them was truly disappointing. Despite informing them that we had recently suffered property loss and were dealing with a life-threatening surgery, one of their staff members called us and rudely insisted that we needed to move out immediately. This was followed by a series of impersonal, back-and-forth emails demanding that we vacate the property as soon as possible, due to the end of our contract.
There was no support from their side in helping us find a new place to live. Thankfully, we found a fantastic agency, Kearns, who made the entire process smooth and stress-free.
I can confidently say, avoid Brian Cox at all costs.
Artur · 23 September 2024
★★★★★ 5/5
GoogleGreat selling experience with Brian Cox. A few issues from the buyer’s side but the team were driven to help complete the sale. Thank you very much Daniel, Rachel and Abdul for your help in this. Daniel and his team were very professional …
Vlad · 16 June 2025
★★★★★ 5/5
GoogleJeff at Brian Cox provided me with sound, practical guidance and advice with the sale of my property. Discussing the timing of when to put it on the market and a realistic sales guide price backed up by stats helped me make the right decision. Jeff and his team provided support and good communication throughout the process. Thanks Jeff!
Una · 24 November 2024
★★★★★ 5/5
GoogleWe couldn't have picked a better Estate Agent to sell our house. Jeff and his team were beyond helpful. Nothing was too much trouble. Always willing to answer our many questions. They are truly professional, friendly and extremely knowledgeable in their field. They kept us informed of all the viewings and results thereafter. They never once turned up without advising us first. An exceptional service . We would have no hesitation whatsoever in recommending Jeff and his wonderful team.
D · 16 October 2023
★★★★★ 5/5
GoogleWe bought our flat through BC Northolt and had the best experience. Jeff was so helpful from day one. He answered every phone call, no matter how busy he was, and gave us clear advice every step of the way. …
Arber · 16 June 2025
★★★★★ 5/5
GoogleWe recently bought a property through Jeff at Brian Cox and the service he provided us was second to none. Jeff was always at the end of the phone with regular updates and to answer any queries we had. We couldn’t have asked for more. The transaction went through as smooth as can be too.
I would not hesitate to use Jeff and Brian Cox again and have urged my friends and family to contact them in any future property purchases. Thank you once again.
Leah · 13 June 2023
★★★★★ 5/5
Google5 star service and sold my house for well over asking price and dealt with everything so well. We are so happy to be moving house and a lot is down to Jeff and the team at Brian cox. Got me a handful of buyers, all over asking price and helped me decide which one to go with. Was at the end of the phone and emails every time I called or emailed which is so important to me. Rapid response to everything we needed. Class!!
I literally had 3 other agents to pick from and know I made the right choice. Thanks Jeff and everyone at Brian Cox. Great service and we just put my mother in laws house for sale and it’s with Jeff and the team of Brian cox
Sam · 13 June 2023
★★★★★ 5/5
GoogleWe used Brian Cox to sell our flat and can definitely say we had an amazing experience!
The sale fell through multiple times due to problems with banks, so they actually sold it three times!
Jeff and his team were professional, always available and extremely helpful with advice and know-how.
Overall very pleased with the service and after having a terrible experience with our previous agents (Laurence Rand - avoid!) they were a breath of fresh air and a very helpful partner on our side.
Would definitely recommend!
Liliana · 13 June 2023
★★★★★ 5/5
GoogleI recently sold my property through Brian Cox. They were brilliant. I cannot thank Rachel and Jeff enough for all their help. The transaction was very smooth and professional. I’d recommend them to anyone wanting to sell a property.
Alison · 17 May 2025
★★★★★ 1/5
GoogleNever had issues with this company untill recently. Reported a lack of water pressure a month ago and still no resolution. Our pressure is now so low I cannot shower in my own property let alone do any laundry. I have sent several emails and called and have been ignored. The customer service is abysmal. To ignore a tenant to this level with a lack of basic sanitation and hygiene is an absolute disgrace.
Jessica · 23 September 2025
★★★★★ 5/5
GoogleThank you to Jafer was very professional and friendly! I would definitely recommend to friends and family
M · 15 December 2025
★★★★★ 5/5
GoogleJeff O' Sullivan at Brian Cox Estate Agent was very good. He went above and beyond to help us sell a property. He quickly found a buyer and everything went smoothly. I would definitely recommend this Estate Agent
Celestina · 7 April 2025
★★★★★ 5/5
GoogleGreat experience with this team they all showed great knowledge, care, and professionalism throughout the process of selling my property. They did an amazing job linking with the other people in the chain and their solicitors. I can't imagine how difficult the process would have been without them. Highly recommend
Rob · 16 March 2026
★★★★★ 5/5
GoogleWe recently sold our house through Brian Cox, and I cannot recommend Jeff and his team more highly. Not only did they get us a great price, and sold our house very quickly, but throughout the sales process they were incredibly responsive, helpful and professional to help get the sale over the line. Estate agents tend to have a bad reputation, but Brian Cox certainly didn't fit that that stereotype, and I wouldn't hesitate to use them again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Tom · 28 August 2022
★★★★★ 5/5
GoogleI cannot recommend Jeff Sullivan at Brian Cox Northolt branch enough. He has gone above and beyond to help me with the sale of a 3 bed bungalow.
His advice and guidance has been invaluable. Nothing has been too much trouble. He is responsive and great at keeping me informed at every stage.
He has made great recommendations of suppliers from solicitors, clearance companies and removal services.
Highly recommend
Natalie · 17 August 2023
★★★★★ 5/5
GoogleI would highly recommend Brian Cox Estate agents, fantastic customer service, very efficient and always available to answer any questions I had. A special thank you to James and Jeff for your professionalism and making our buying process so seemless. James in particular was extremely helpful and proactive in updating me along the process. He went above and beyond to ensure all my questions were answered which I very much appreciate.
Nasreen · 13 June 2023
★★★★★ 5/5
GoogleI thoroughly recommend Jeff O'Sullivan and all the team at Brian Cox. Communication was excellent and they worked hard to secure my sale and at times went above and beyond my expectations. Some of their actions being after exchange and doing all they could to make what everyone regards as a stressful process so much easier. I don't have another property to sell in their area but if I did I wouldnt hesitate to use Brian Cox again. Thank you all!
David · 13 June 2022
★★★★★ 5/5
GoogleWe had a great experience with Philip at the Brian Cox Estate agency during our home purchase. He had been very supportive, responsive, and professional throughout the entire process, making everything smooth and stress-free. We truly appreciated his guidance and would highly recommend the service.
Isha · 16 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
