Trusted Agent profile · Greenford
★★★★★
127 reviews across 4 platforms
374 Oldfield Lane North, Greenford, UB6 8PU
Brian Cox's office in Greenford, at 374 Oldfield Lane North, is rated 3.6 out of 5 across 127 reviews on four platforms, including 100 Google reviews rated 3.7.
100
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
16
Reviews on Trustpilot
This office
Every review we hold for the Greenford office, from every platform, shown as written. First names only.
5/5
GoogleJames Le Grove of Brian Cox did an excellent job at handling the sale of my property. It wasn't the smoothest sale, as the first buyer unfortunately pulled out making the process longer and more stressful than expected. That said James was great throughout always communicative, reassuring and proactive in getting things back on track quickly. His persistence really paid off in the end. He provided excellence service and I wouldn't hesitate to use him again or recommend him to others.
5/5
GoogleI can’t thank the team at Brian Cox enough for supporting with our property sale. They have been professional and supportive throughout the whole process which can be really stressful at times. They are quick at responding and willing to support / resolve any issues or queries that come up. A huge special thank you to James Le Grove and Rachel Jones, you are both amazing! Highly recommend Brian Cox for your property needs.
5/5
GoogleI bought my first home from Brian Cox in 2020, and recently sold with them. I returned to Brian Cox as from my previous experience, I knew they would be reliable and trustworthy, and that they were. A massive thank you to Daniel, Emma, James and the rest of the Sales team at Greenford for your professionalism and for helping keep the entire process together. Many thanks, Leah
2/5
GoogleI am providing a review as a buyer which may provide useful insights to buyers, and also to sellers’ to know what is affecting timelines on the other side of their sale. Unfortunately I have had a very stressful, time-consuming and overall negative experience of working with Brian Cox. Whilst all staff I engaged with were friendly, I found the actual service provided to be lacking in numerous areas. The exceptions were when I briefly got to work with Paul Budd and Rachel Jones who were both good. 1. Communication: As a buyer, there were some weeks where I was unable to get in contact with the team member that I needed to. This was because people were on annual leave or on their non working days (which is of course fair!) however other staff members were unaware that they were, and would still say that they would get them to phone me back that day. This of course caused issues. It would sometimes take speaking to multiple people to identify that the person was indeed off and could not action my request. Brian Cox would benefit from having a centralised calendar so that they are aware of who is working on what days and so they are able to inform buyers and sellers when trying to get in touch with their agent. Additionally, although I was informed that Brian Cox do use a task management system to log actions needed against different properties, it did not seem like this was utilised by all members of staff. This was problematic when an action was due to be completed by a staff member who was off and because they had not handed over the work/ an action was not logged on the system, a number of staff I worked with did not feel comfortable completing at action in the absence of this. Alongside this, only some members of staff have access to their internal portal and can carry out actions such as removing a property for sale from property websites. Therefore if one of the few people were on annual leave sellers’ properties (in my experience) was left on the website for longer than agreed between the buyer and seller. Another issue was a severe lack of responses to phone calls as agents are out doing viewings all day. This would not have been so much of an issue if emails were replied to. However I was informed by my agents that because they are so busy they don’t usually get to reply to these. It took me two months to get a reply to an email thread (which was from Paul Budd). My advice would be to not expect messages over email have been received and acted on and instead keep trying on the phone. Together, Brian Cox’ communication issues had negative consequences for me as a buyer, and as a result I came close to having to pull out of the purchase. 2. Completing actions: I found it quite misleading at times when members of staff would say they had done everything they could to resolve an issue and it could not be resolved for x reason. However, when Paul was available he was able to resolve the issue quite speedily. This raised concerns for me about the capability of the other agents. 3. Other contributing factors towards delays: I sense that the team’ s workload is greater than they can manage as on numerous occasions staff members informed me of how busy they were and that was why emails were left un responded to and actions were forgotten about. Overall, unfortunately the agents (aside from Paul and Rachel) lacked the skills and resources to provide a satisfactory service. As a buyer, be prepared to consistently chase and do a lot of handholding with the agents to progress the purchase and ensure Brian Cox are not causing preventable delays.
5/5
TrustpilotAzi and Abdi provided excellent service…
Azi and Abdi provided excellent service throughout the sale of my house. As a first-time seller, I especially appreciated the clear and comprehensive information they gave me from the start. They were efficient too: the brochure was ready the day after the photos were taken, and my house was on the market promptly. Viewings began the following week, and Azi and Abdi kept me updated every step of the way. They were always approachable and happy to answer any questions I had. The sale itself was smooth and uncomplicated. I highly recommend Brian Cox North Harrow and particularly the work of Azi and Abdi.
5/5
GoogleBrian Cox & Co (Oldfield Lane North, Greenford office). We were downsizing after living in our home for 27 years and were understandably nervous about putting our home on the market, however, we need not have worried because, from the first visit to our home, Daniel Jed put our minds at rest. Out of the three estate agents we received valuations from, we decided to go with Brian Cox and Co and we were not disappointed. Daniel, and his staff, Emma Gerald, and Kinga Andrasik were professional and knowledgeable in answering all of our questions. They kept us updated at all times via phone and email. Putting our home on the market to selling our home, took just over two months and this was due to the excellent service they provided, so, therefore, we would not hesitate to recommend them to family and friends. Angela and Andrew
Thank you for your feedback Angela, it is great to see you had such a positive experience.
5/5
Googlei have just bought my first house through Brian Cox. James was amazing through the whole process from start to finish. i would highly recommend him and when its time to sell, i will definitely be coming back to him. cant thank him enough.
4/5
GoogleI had a pleasingly positive experience with Emma and the team ( James and Abdul) during the sale of my property. Their knowledge of the properly market in Greenford is sound. As a new mum, they were very understanding of my time and capacity constraints and as such went the extra mile to ensure the property was marketed well and to assist me as the seller. They found a credible buyer and negotiated an agreeable deal within 3 weeks of it being on the market. Throughout the conveyancing process Emma was very responsive often chasing matters and following up in a timely manner.
5/5
GoogleJames was excellent to work with from start to finish. He was friendly, professional, and always quick to respond to any questions. The whole process was smooth and well managed, which made everything much easier. I would highly recommend James. Thanks once again!
5/5
GoogleI mostly dealt with Emma or James . I found they were both very professional and helpful. I wouldn’t hesitate to use Brian Cox again in the future.Thank you all for a successful completion on our property. Richard and Sara Smart.
5/5
GoogleI can't thank James Le Grove enough for all his support. From our first conversation, it was clear he genuinely cared about helping me find the right place. He was patient, always took the time to explain things clearly and answered any …
1/5
TrustpilotUSELESS
I hv given them the lowest rating only because I had to tick one to move on..right from the beginning of listing it was all downhill service from them..data check/credit check, ridiculous..I never even got a name of the company that was dealing with this like the guy above did dated 3 July..I was asked to show potential buyer’s around property for couple of viewings and even when agent showed them around he would rush off before speaking to me ..one time even leaving viewer with me.. no regular courtesy calls to update me..I would get a call after a visit encouraging me to lower my selling price after just 10days on market.. had other offers that as far as I'm concerned were not put forward to me.. the whole experience was so stressful that after sale I held back payment of their 1% fee... I had to involve the Redress Scheme they are members of.. .. remember Redress work for them and not you.... this disagreement went on for 5months ..conversations I had with Redress was all Brian's sided.. they offered a 0.75% fee ..then another lower fee then another to resolve this.. after court threats I decided to accept 0.63% fee as I needed an end to this. Brian cox Northolt.. jeff.OSullivan manager knew the wrong doings and total lack of service of my property they did not provide.. I never did know the true value of my property.. Readers.. remember if you do not get 100% service you should get, refuse the agreed percentage fee. if Brian Cox know they have provided the 100% service and followed all procedures correctly they will not offer a less fee....Jeff??? After paying the 0.63% fee I never received any acknowledgement for this payment... again, great lack of service Brian's..
1/5
TrustpilotExtremely Disappointed with Brian Cox…
Extremely Disappointed with Brian Cox Estate Agents and Goodlord Credit Check Process I am writing to express my profound dissatisfaction with the service I received from Brian Cox Estate Agents, specifically regarding the handling of my credit check through an unprofessional company called Goodlord. My experience began with persistent technical issues on Goodlord’s end. Despite using both my iPhone and PC, I encountered the same error repeatedly with their open banking link. This frustrating issue forced me to share my bank details directly to verify my income. After submitting my bank statements, I was met with inadequate communication and unprofessional conduct. Despite my patience, their lip service and delay tactics wore me down. My frustration peaked when I sent the following message: "This is still not sorted. I have been trying many times. I sent you the bank statements and everything you asked for, and you are really getting on my nerves now. You got the bank statement; examine them and give me the outcome as soon as possible as I gave notice where I currently live." Their response? They failed me on the credit check and pocketed almost £500 of my money. Following this, I reached out to Paul at the agent office, who promised to intervene and try to resolve the situation. Yet, I have received no further communication. In summary, my experience with Brian Cox Estate Agents and Goodlord has been nothing short of a nightmare. They are time wasters who offer unprofessional service. I strongly advise others to avoid them to save both time and money.
5/5
GoogleWe bought our first property with the help of James, he was excellent from the start to the end Would definitely recommend James Will be back for my next property Thank you
5/5
GoogleEmma was amazing throughout our entire home purchasing process and supported us at every step. Thank you for helping us into our new home!
5/5
GoogleDear James, Thank you so much for all your help and support in purchasing our new home. Your professionalism, guidance, and dedication made the whole process smooth and stress-free, and we truly appreciate everything you did for us. We’re absolutely thrilled with our new home and couldn’t have done it without you. Thanks again for all your hard work! Kind regards, Alan & Juliet
5/5
GoogleEmma was incredibly helpful when we were selling our flat. She was always available to answer any questions we ha. Her warm and friendly manner made the whole process much easier. She explained every detail of what would happen. She was honest and easy to talk to. I found the whole process very stress free and feel it was down to the help we received from Emma and the staff at Brian Cox. I would recommend Emma and her team.
5/5
GoogleVery professional service. Emma and James kept us updated through the whole process. Would definitely recommend.
5/5
TrustpilotFive well deserved stars for Brian Cox & Co (Oldfield Lane North
Brian Cox & Co (Oldfield Lane North, Greenford office). We were downsizing after living in our home for 27 years and were understandably nervous about putting our home on the market, however, we need not have worried because, from the first visit to our home, Daniel Jed put our minds at rest. Out of the three estate agents we received valuations from, we decided to go with Brian Cox and Co and we were not disappointed. Daniel, and his staff, Emma Gerald, and Kinga Andrasik were professional and knowledgeable in answering all of our questions. They kept us updated at all times via phone and email. Putting our home on the market to selling our home, took just over two months and this was due to the excellent service they provided, so, therefore, we would not hesitate to recommend them to family and friends. Angela and Andrew
1/5
TrustpilotAvoid at all costs
If you want a professional estate agents avoid Brian Cox. I've rated one star as there is no option not to provide one but this is too high of a score. The initial quotation went well and I was extremely enthusiastic about the selling process. Sadly this has not been my experience, continually having to call for updates and being confronted by excuses and deflection. Communication in any profession goes along way and with an estate agent/vendor relationship this is key to ensure a successful sale. After being listed with the agent and disappointed with the lack of professionalism shown I requested a call from the director to see what resolutions could be established. Due to the lack of accountability and deflection observed during this communication when asked what I want I requested a delisting. I shouldn't be shocked but the response was "it's done". The director himself did not even try to negotiate or provide a resolution to keep my custom he instead deleted my contract and listing on the portals. If this is the behaviour shown by the lead of the organisation then I am not surprised why the lack of professionalism is evident. If you are looking for an estate agent that is proactive and effective at communicating Brian Cox is not that!
5/5
GoogleWhenever I went into the Greenford office, the Team were always very friendly and helpful. James Le Grove was my agent, such a lovely person. He was always happy to help with any queries or concerns that I had. A great Team with a positive attitude!
5/5
GoogleI would not hesitate to recommend Brian Cox, North Greenford, in particular Daniel Jed, I had the arduous task of selling my Mother’s property, he was extremely helpful, he fully explained the sales process to me and gave me confidence that I had chosen the right agents. I was kept informed by Daniel and his team every step of the way and there was always someone to talk to if I had any questions. A pleasure to do business with!PositiveResponsiveness, Professionalism
5/5
GoogleEmma Gerald and her team at the Greenford branch are amazing! They are very professional and I will definitely recommend them. Thank you for all your help and support throughout the process from start to finish. Excellent!!!
5/5
GoogleWe had a wonderful service from Daniel,Emma and the team at Brian Cox during the recent selling of my Father’s home in Greenford. They were always willing to update us regularly ensured that we managed to gain the best purchase to fit our preference given our personal needs and gained a very good price for the property too. Thank you team Brian Cox at Greenford.
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