Trusted Agent profile · Greenford
★★★★★
145 reviews across 4 platforms
374 Oldfield Lane North, Greenford, UB6 8PU
Brian Cox's office in Greenford, at 374 Oldfield Lane North, is rated 3.7 out of 5 across 145 reviews on four platforms, including 118 Google reviews rated 3.9.
118
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
16
Reviews on Trustpilot
This office
Every review we hold for the Greenford office, from every platform, shown as written. First names only.
5/5
GoogleWhenever I went into the Greenford office, the Team were always very friendly and helpful. James Le Grove was my agent, such a lovely person. He was always happy to help with any queries or concerns that I had. A great Team with a positive attitude!
1/5
TrustpilotUSELESS
I hv given them the lowest rating only because I had to tick one to move on..right from the beginning of listing it was all downhill service from them..data check/credit check, ridiculous..I never even got a name of the company that was dealing with this like the guy above did dated 3 July..I was asked to show potential buyer’s around property for couple of viewings and even when agent showed them around he would rush off before speaking to me ..one time even leaving viewer with me.. no regular courtesy calls to update me..I would get a call after a visit encouraging me to lower my selling price after just 10days on market.. had other offers that as far as I'm concerned were not put forward to me.. the whole experience was so stressful that after sale I held back payment of their 1% fee... I had to involve the Redress Scheme they are members of.. .. remember Redress work for them and not you.... this disagreement went on for 5months ..conversations I had with Redress was all Brian's sided.. they offered a 0.75% fee ..then another lower fee then another to resolve this.. after court threats I decided to accept 0.63% fee as I needed an end to this. Brian cox Northolt.. jeff.OSullivan manager knew the wrong doings and total lack of service of my property they did not provide.. I never did know the true value of my property.. Readers.. remember if you do not get 100% service you should get, refuse the agreed percentage fee. if Brian Cox know they have provided the 100% service and followed all procedures correctly they will not offer a less fee....Jeff??? After paying the 0.63% fee I never received any acknowledgement for this payment... again, great lack of service Brian's..
1/5
TrustpilotExtremely Disappointed with Brian Cox…
Extremely Disappointed with Brian Cox Estate Agents and Goodlord Credit Check Process I am writing to express my profound dissatisfaction with the service I received from Brian Cox Estate Agents, specifically regarding the handling of my credit check through an unprofessional company called Goodlord. My experience began with persistent technical issues on Goodlord’s end. Despite using both my iPhone and PC, I encountered the same error repeatedly with their open banking link. This frustrating issue forced me to share my bank details directly to verify my income. After submitting my bank statements, I was met with inadequate communication and unprofessional conduct. Despite my patience, their lip service and delay tactics wore me down. My frustration peaked when I sent the following message: "This is still not sorted. I have been trying many times. I sent you the bank statements and everything you asked for, and you are really getting on my nerves now. You got the bank statement; examine them and give me the outcome as soon as possible as I gave notice where I currently live." Their response? They failed me on the credit check and pocketed almost £500 of my money. Following this, I reached out to Paul at the agent office, who promised to intervene and try to resolve the situation. Yet, I have received no further communication. In summary, my experience with Brian Cox Estate Agents and Goodlord has been nothing short of a nightmare. They are time wasters who offer unprofessional service. I strongly advise others to avoid them to save both time and money.
5/5
GoogleI would highly recommend the team at Brian Cox in Greenford, to anyone thinking about buying or selling a house. The support, guidance and customer care demonstrated throughout the process of selling my late mums house by Emma and her team were exceptional
5/5
GoogleWe bought our first property with the help of James, he was excellent from the start to the end Would definitely recommend James Will be back for my next property Thank you
5/5
GoogleI had a great experience working with Brian cox/ North Greenford Branch. Emma did an excellent job setting up the property for sale, and both James and Abdul managed the viewings and follow-ups professionally. The entire team played a role at different stages, ensuring a smooth and efficient process. They presented several offers and maintained a clear focus on meeting both the seller’s and buyer’s needs. Their strategy was well thought out, and their dedication was evident throughout. I’m very happy with their service and highly recommend them.
5/5
GoogleEmma was incredibly helpful when we were selling our flat. She was always available to answer any questions we ha. Her warm and friendly manner made the whole process much easier. She explained every detail of what would happen. She was honest and easy to talk to. I found the whole process very stress free and feel it was down to the help we received from Emma and the staff at Brian Cox. I would recommend Emma and her team.
5/5
GoogleEmma was amazing throughout our entire home purchasing process and supported us at every step. Thank you for helping us into our new home!
5/5
GoogleDear James, Thank you so much for all your help and support in purchasing our new home. Your professionalism, guidance, and dedication made the whole process smooth and stress-free, and we truly appreciate everything you did for us. We’re absolutely thrilled with our new home and couldn’t have done it without you. Thanks again for all your hard work! Kind regards, Alan & Juliet
5/5
GoogleVery professional service. Emma and James kept us updated through the whole process. Would definitely recommend.
5/5
GoogleGreat experience!! Abdul and Rachael were really helpful and made the whole process smooth. I would highly recommend Brian Cox and their team.
5/5
TrustpilotFive well deserved stars for Brian Cox & Co (Oldfield Lane North
Brian Cox & Co (Oldfield Lane North, Greenford office). We were downsizing after living in our home for 27 years and were understandably nervous about putting our home on the market, however, we need not have worried because, from the first visit to our home, Daniel Jed put our minds at rest. Out of the three estate agents we received valuations from, we decided to go with Brian Cox and Co and we were not disappointed. Daniel, and his staff, Emma Gerald, and Kinga Andrasik were professional and knowledgeable in answering all of our questions. They kept us updated at all times via phone and email. Putting our home on the market to selling our home, took just over two months and this was due to the excellent service they provided, so, therefore, we would not hesitate to recommend them to family and friends. Angela and Andrew
5/5
GoogleHuge thank you to Emma, Abdul and James. They were all amazing and all showed amazing professionalism and transparency. Highly recommend them!!
1/5
TrustpilotAvoid at all costs
If you want a professional estate agents avoid Brian Cox. I've rated one star as there is no option not to provide one but this is too high of a score. The initial quotation went well and I was extremely enthusiastic about the selling process. Sadly this has not been my experience, continually having to call for updates and being confronted by excuses and deflection. Communication in any profession goes along way and with an estate agent/vendor relationship this is key to ensure a successful sale. After being listed with the agent and disappointed with the lack of professionalism shown I requested a call from the director to see what resolutions could be established. Due to the lack of accountability and deflection observed during this communication when asked what I want I requested a delisting. I shouldn't be shocked but the response was "it's done". The director himself did not even try to negotiate or provide a resolution to keep my custom he instead deleted my contract and listing on the portals. If this is the behaviour shown by the lead of the organisation then I am not surprised why the lack of professionalism is evident. If you are looking for an estate agent that is proactive and effective at communicating Brian Cox is not that!
5/5
GoogleGreat service , ready to answer all my questions. Very professional and caring thruout the process. Thank you James Le Grove.
5/5
TrustpilotExcellent service by all staffs in…
Excellent service by all staffs in North Harrow Branch. In particular, Miss Valetina Croci provided more properties options than I expected. Everything was fluent and all staffs were helpful.
5/5
GoogleWe have a good experience with Brian cox - greenford branch ! Specially with Alessio who was very helpful and friendly.
5/5
Google"I recently completed a property purchase with James, and Brian Cox's estate was very impressed with the service. They were professional, responsive, and guided me through every step of the process clearly. Communication was excellent and I always felt informed. Highly recommend."
5/5
GoogleI would not hesitate to recommend Brian Cox, North Greenford, in particular Daniel Jed, I had the arduous task of selling my Mother’s property, he was extremely helpful, he fully explained the sales process to me and gave me confidence that I had chosen the right agents. I was kept informed by Daniel and his team every step of the way and there was always someone to talk to if I had any questions. A pleasure to do business with!PositiveResponsiveness, Professionalism
5/5
GoogleEmma Gerald and her team at the Greenford branch are amazing! They are very professional and I will definitely recommend them. Thank you for all your help and support throughout the process from start to finish. Excellent!!!
5/5
GoogleWe had a wonderful service from Daniel,Emma and the team at Brian Cox during the recent selling of my Father’s home in Greenford. They were always willing to update us regularly ensured that we managed to gain the best purchase to fit our preference given our personal needs and gained a very good price for the property too. Thank you team Brian Cox at Greenford.
5/5
GoogleJames handled my case excellently. He was incredibly supportive throughout the entire process and went above and beyond to accommodate all my requests. During the pre-contract stage, I requested access 4-5 times, and each time, my request was fulfilled promptly and efficiently. James consistently responded to my emails within minutes, providing clear, constructive, and helpful responses. I truly appreciate the outstanding service. Thank you!
5/5
GoogleTheyve sold several properties for me now and have quickly managed to find excellent buyers and help negotiate decent offers in a very difficult sales climate.
5/5
GoogleMind blowing, outstanding and excellent service provided by Emma from Brian Cox she has been star through out and great asset. Emma has shown us many places in very short period of time in which we could be able to finalise our home. She always on time every time. Thank you Emma you have shown a fantastic commitment to your job really appreciate your input all along. Last but not least Daniel from Brian Cox a real professional at his best and at peek of his career. The man, the true manager who could finalise a home at very last minute he has done what it may not have been possible by anyone else. Thanks Daniel for chasing me, chasing my solicitor and chasing the vendors solicitors really appreciate your great input from the beginning till the end. I would like to take this opportunity to thank you on behalf of my family members and really appreciate for you kind help on getting this through. 5***** service all aroundPositiveResponsiveness, Quality, Professionalism, Value
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