Every review we hold for the Greenford office, from every platform, shown as written. First names only.
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1/5
GoogleDon't really where to start from but this is a continuation from the previous tenant who left the review last year. I have been through a horrible experience dealing with this agency, they don't reply to your emails, calls after you have signed the contract. I think Caroline is the only one at Brian Cox who is professional but rest of the staff will keep ignoring you. The property had issues which were raised after I moved in but after chasing the agency I gave up as I was told that the landlady does not reply at all. After I moved out, I kept chasing the agency to get my deposit back but again I was told that the landlady is not replying, but annoying thing was that my checkout inventory had so many discrepancies as domestic cleaned flat at the time of move in, became professionally cleaned, and overall they tried to deduct about Β£350, for professional cleaning and damages. But I was never given the flat in a professionally cleaned state and the oven which was already broken before I moved in as also pointed out by the previous tenant "Laura Niepage" in her last year review but I was held responsible for this damage. Anyways, after 6 weeks of moving out when I did not get any reply or deposit back, I had to raise the dispute with TDS. I submitted all the evidence and this week the dispute was resolved and TDS dismissed the claim of cleaning and all the damages, and I finally got my deposit back after 4 months, I went through a lot of stress and frustrations as the landlady was not fair at all, and she won't resolve any issues, and tried to deduct the money by being so unfair. As you can see that me and the previous tenant had to go through the same kind of issues, and I am sure the current tenant who is living at the property will write a review next year too. I hope no one has to go through this, if anyone rents a flat from this agency, then I would say make sure to take all the pictures and raise all the issues when you move in as your check in and check out inventories will be done by two different companies and they will change the domestic cleaning to professionally cleaned sort of things, and then you will have to spend hours preparing your case and going through 70 pages of inventory. Be careful!!NegativeResponsiveness, Quality, Professionalism, Value
Vikas Β· 27 August 2021
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5/5
GoogleI purchased my first property (today!) with the help of the lovely Emma from Brian Cox. Given the stamp duty break and after a previous sale fell through, Emma was responsive and always available to help with any request that either I or my solicitors had. The whole process was made a lot smoother because of her help. I would most certainly recommend Brian Cox North Greenford to any buyers out there.PositiveResponsiveness, Quality, Professionalism
Fatima Β· 13 June 2022
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5/5
GoogleBrian Cox have been the most professional estate agents we have dealt with so far selling my parents house.
Emma Gerald truly is one of the best that we have dealt with throughout this whole process.
Emma is the most genuine, truthful, honest, professional, transparent, caring and personable negotiator we have come across in the whole experience of trying to sell my parents house.
She has really made my parents gain trust in estate agents and they are so thankful to have received her advice and to have dealt with someone so genuine like Emma.
We feel that she an absolute star βοΈ and should get recognition for her commitment and hard work!
Brian Cox we hope you look after good staff as she is a true asset to your company!
Thanks so much Emma! Keep up the good work you will go far!!! π
Clare Β· 13 June 2021
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1/5
GoogleI donβt know where to begin, the staff are super unhelpful and they work with UNRELIABLE landlords. My one bed was fairly dated and had a few issues with some of them not being addressed because the landlady reckons the for example broke oven was always like that and worked fine. They just go with it and wonβt go anywhere beyond this.
Now finally moved out was the biggest joke of all time! Firstly they didnβt even know I vacated the property although I handed my key in on the date as arranged. Then I called to chase my deposit only to hear that they couldnβt find my check out report. I was promised to be called back every time I called but that never happened so itβs an endless chase. So now the biggest Fauxpas is that the landlady wonβt respond to repay my deposit... and they wont do anything about it!! Ridiculous, moved out over three weeks ago and the landlady decides to not get in touch and I now have to pay money to sing a statutory declaration to get my money back. Avoid!! Better estate agencies than this one. Oh and I was told I owe them a days rent, when I challenged it I havenβt heard back from them, was asked in an email to make a payment of the outstanding amount. So disappointing! Staff are very unfriendly about everything
Laura Β· 13 June 2020
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5/5
GoogleVery professional, kept you aware of the situation all the way through the process. Although a difficult property to sell taking a long time we got there in the end. Thank you all very much great job done.
David Β· 17 February 2026
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1/5
GoogleI put an offer in for a property which alone took 4 days for Artur to get in contact to even do. That was before Christmas. Its now middle of January, ive chased for an update, no response so im put off seeing or renting anything through them.
0% customer service and professionalism
100% for not responsive and would not recommendNegativeResponsiveness, Quality, Professionalism, Value
Mandz Β· 27 August 2022
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1/5
TrustpilotI DID 1 STAR RATING OM MY GOOGLEβ¦
I DID 1 STAR RATING OM MY GOOGLE REVIEW FOR BRIAN COX NORTH HARROW.
I WANT THEM TO GO AWAY AND BLOCKED THEIR NUMBER BUT GET THROUGH.
THEY REMOVED THIS GOOGLE REVIEW AND HAD SOME GOOGLE PAID PEOPLE TO START GIVING 5 START OVER THE LAST 2 MONTHS.
I WAS NOT IMPRESSED BY ABZI SOMETHING THE BRANCH MANAGER AS SAID HAD VERIFIED BUYERS WHICH WAS NOT TRUE, AS THEN SIGNED WITH RG HARROW AS BETTER COMMISSION RATE.
THEY KEPT EMAILING AND CALLING ME SAYING THEY HAD LIST OF VERIFIED BUYER WHICH THEY SENT AND HAVE BEEN CALLING AND LISTED AN EMAIL WITH NAMES OF PEOPLE
I WAS NOT IMPRESSED WITH PRESENTAION AND SAYING 8 PEOPLE TO COME NEXT DAY.
WE CONTACTED ONE INVESTOR AND IT WAS NOT TRUE AS SHE WAS LOOKING A YEAR AGO AND ALL GOOD. SO THE LIST WAS FALSE ACT OF DESPERATION.
SINCE THEN BEEN CALLED AND EMAILED SOME WEEKS AGO, MY SISTER HAD A BAD EXPERIIENCE WITH THEM TOO SOME YEARS AGO. YOU CAN USE THEM I AM JUST SAYING MY BIT HERE. BUT THE PAID GOOGLE 5 STAR REVIEW ARE FUNNY AS PAID FOR.
Naz Β· 21 September 2024
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5/5
GoogleBrian Cox estates have been great. From viewing to completion I have been really impressed. Good communication and professionalism.
James and Emma have been excellent. Thank you so much.
Louise Β· 17 March 2026
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5/5
GoogleWe had an excellent service selling our home. All the staff were excellent and would recommend them.
We had the best experience from Brian cox.
Very professional and friendly staff.
Ketan Β· 17 February 2026
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5/5
GoogleBrian Cox has delivered a very professional and thorough service with managing our property - especially Anil and Caroline. The team has been very helpful in all areas with clear communication and professionalism. We are very happy with the service provided and we definitely recommend them. Thank you to the team, as well as Anil, Caroline, Sam and Arthur.
Nazia Β· 13 June 2022
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5/5
GoogleA very reliable and helpful real estate agency. They respond quickly, clearly, and with great commitment to all questions. The cooperation was smooth and professional. I highly recommend them.
Rafal Β· 17 February 2026
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5/5
GoogleGreat service , ready to answer all my questions. Very professional and caring thruout the process. Thank you James Le Grove.
Lorenc Β· 9 December 2024
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1/5
TrustpilotBrian Cox Estate Agents are officiallyβ¦
Brian Cox Estate Agents are officially the most worst real estate company to ever do any amount of potential business with because their sales reps are very backward, very behind the times, not very deaf-aware, and they don't even bother to get back to me at all.
Earlier this week, I was interested in these two properties they had on their books.
I was thinking of buying them because the ceiling in the kitchen started leaking water on Friday 31st May 2024 because the washbasin in the upstairs bathroom had sprang leaks before the ceiling eventually fell down on Tuesday 4th June 2024.
There's still bits of ceiling on the floor in the kitchen and water everywhere which makes the kitchen floor very slippery so I have to be very careful when I am walking around in the kitchen.
It means that all my clothes on the clothes line in the kitchen will have to be washed again.
First, their sales rep tried getting through to me on the phone, but of course, he couldn't because I am deaf and I cannot hear. I had left explicit instructions that they were to contact me by either email or SMS but they apparently took no notice of what I had said.
I had to explain that I was deaf and that I couldn't hear. The notion of not everyone can hear seems to be a very foreign and alien concept to them. Then their rep got back to me and said that he had set up a 11.30 a.m. appointment for me to view the property this morning (Saturday 8th June 2024).
I had to explain that the 11.30 a.m. appointment was just no good for me because I was expecting a box from the USA which was due to be delivered this morning. I had to pay Β£51.99 customs charge on the box before they would deliver it. The box arrived just before 11 a.m. (the postie usually comes round between 10 a.m. and 12 noon).
I said that I would be able to view the property this afternoon from 2 p.m. to 3 p.m. Checked my emails before I left the house. No answer from the sales rep. I left the house at 12.10 p.m. I then bought a notebook with some pens from W. H. Smiths so that I could ask the rep some questions about the property.
I left W. H. Smiths at 12.48 p.m. and arrived in the road leading to the property at 1.29 p.m. I then waited and waited and waited and waited.
At 2.40 p.m., I gave up waiting and decided to go home instead. I had already arranged to view this second property, and I had asked to view it at 9 a.m. on either Monday (10th June) or Tuesday (11th June) but I don't think I will bother because the other rep never got back to me at all.
I am never ever buying anything from Brian Cox Esate Agents because they have effectively soured my experience of them and the people there are very clearly a miserable bunch of 2-faced lying prejudiced surdophobic xenophobic Fascist Nazi bigots who don't seem to value deaf / disabled people as much as anyone else like everyone else in Harrow, and they don't seem to have ever heard of WhatsApp which is far much easier for me to communicate with them rather than them trying to reach me on the phone and my emailing them and texting them. They are just very backward and very behind the times.
Of course, I am disappointed because someone will have already bagged the property I wanted to view this afternoon. Who wouldn't be?
Anon Β· 8 June 2024
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5/5
GoogleJames Le Grove did a fantastic job as my estate agent during my purchase of a property. Accommodated all my requests along the way and always with a smile. Highly recommend!
Eamon Β· 17 January 2026
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5/5
GoogleEmma Gerald was the agent selling my home at the North Greenford office. She was very professional and proactive in working to secure a buyer for my home. She kept in regular contact and answered all my queries right up until the end. Very happy with the service from Brian Cox!PositiveResponsiveness, Quality, Professionalism, Value
Kiran Β· 16 June 2022
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5/5
GoogleExcellent service. Expert, genuine, friendly, professional, vast knowledge of market generally and local area specifically. Sold house quickly and for a great price. Extremely well organised, I never had to chase. Really know what they're doing. Couldn't ask for a better experience. Highly recommended.
George Β· 26 June 2025
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5/5
GoogleI recommend the company Brian & Cox they helped me with renting an apartment, especially grateful for the help of Anil Kara is an employee who is responsible and professional in his work Anil helped me with the rental very soon for which I am gratefulPositiveResponsiveness, Professionalism, Value
Svitlana Β· 13 June 2022
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1/5
GoogleVery poor experience ! With estate agents trying to arrange a generous backhander ! For me to be able to secure an offer !! (I doubt sellers are aware of that ?) What a crazy work ethic !! Let me know if you require further details .
Me Β· 11 October 2023
Agent replied Β· 12 June 2024
We would like the opportunity to investigate your allegation further. Having checked our database, we have not been able to verify you as a client we have had dealings with. Please could you contact me at daniel.jed@brian-cox.co.uk or call our team at 020 8578 1004? Weβll work with you to resolve any issues as quickly as possible.
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5/5
GoogleBrian Cox provided an excellent service and sold our house quickly. They contacted us regularly to update us with any new information and were always friendly and helpful.
Simon Β· 11 October 2025
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5/5
GoogleEmma was not like other agents. She was calm, easy going but got the job done. She negotiated through any issues and gave good practical advice. Would recommend!
Greg Β· 11 October 2023
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1/5
GoogleMaybe is not bad agency, but Daisy is a very liar person. When i was into the office an told her about happened, she was looking to me like stupid..and every her answer was been: is not my mistake;i didn't knew this; all people ignore me and i couldn't provide your information....
Ivan Β· 13 June 2020
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1/5
TrustpilotHorrible
I do not see any option to provide a rating less than 1. Horrible letting agents I have ever worked with. Letting agent tries not to provide any solution, drag to the extent possible and not commit on anything. Sincerely request all to think multiple times before reaching out to them for any business.
Fathima Β· 18 October 2024
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5/5
GoogleI want to thank Emma Gerald for her cooperation. Extremely punctual, polite and professional person. Always respond to inquiries in a timely and prompt manner. It is very nice to work with such an agent.
ΠΠ°ΡΡΠ½Π° Β· 11 October 2022
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5/5
GoogleJames Le Grove has provided good services and follow-ups for our property purchase - he is very responsive and assisted us to follow-up with various parties when needed. It was a pleasure to have James follow-up for our case.
Doris Β· 7 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
