Brennan Ayre ONeill estate agents in Bromborough and Birkenhead

★★★★★ 1/5

Google

Avoid Brennan Ayre O’Neill Lettings - Unprofessional and Negligent. We’ve rented through Brennan Ayre O’Neill for the past 14 months, and it has been a consistently frustrating and disappointing experience from start to finish. This review specifically concerns their lettings department, not their estate agency, as we’ve had no dealings with that side. Communication is virtually non-existent. From the beginning, responses were slow and inconsistent. At one point, they didn’t even show up for a scheduled property inspection with no notice or follow-up. This lack of reliability became a recurring issue throughout the tenancy. Maintenance issues were ignored or met with rude, dismissive responses. Emails and phone calls often went unanswered. When we raised serious concerns like damp and mould, the blame was shifted onto us, rather than any real effort made to assess or resolve the problem despite it clearly being a longstanding structural issue. Their contractors were unreliable and careless. Work was frequently left unfinished, and in some cases, contractors left rubbish dumped in the alleyway next to our property. We had to constantly chase both the contractors and the agency for updates or completion and even then, the standard of work and level of accountability was unacceptable. The staff we dealt with were often rude, unhelpful, and dismissive. Once the tenancy was signed, their interest in providing any sort of professional service vanished. It felt like tenants were treated as an inconvenience rather than customers. To any prospective tenants or landlords: avoid Brennan Ayre O’Neill lettings at all costs. They are unresponsive, unprofessional, and take no accountability for problems. We would never rent through them again and strongly advise others to steer clear. Our landlord has now switched letting agents and the difference in just one month says a lot about the property “management” or lack of from Brennan Ayre O’Neill.

Lauren · 28 September 2025 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

Myself and my partner have been renting with Brennan Ayre O’Neill for just over 12 months on the Wirral, to say the least we are so fortunate to have them as a letting agent. From previous experience of a pushy private landlord in comparison they have always been quick to assist and reliable for any work needed and we have always been happy regarding the outcome. Their have been many occasions I have made contact with the letting team regarding matters relating to our home or personal matters and they have always responded in a professional manner with advice or offering suitable resolution. A big thanks to the whole team, you’re the best!

Poppy · 28 September 2025 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

We used Brennan Ayre O Neil to sell a property. They marketed the property at a realistic price and got us an offer we were happy with. Tom & his team were professional and helpful throughout the process. We wouldn’t hesitate to use them again.

Kate · 28 September 2025 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

100% recommended and will be using them again. Clear communication throughout and great service all round. All of the team are brilliant.

Clare · 28 September 2025 · Brennan Ayre ONeill Bromborough

★★★★★ 1/5

Google

Avoid Brennan Ayre O’Neill Lettings, Unprofessional and Negligent We’ve rented through Brennan Ayre O’Neill for the past 14 months, and it has been a consistently frustrating and disappointing experience from start to finish. This review specifically concerns their lettings department, not their estate agency, as we’ve had no dealings with that side. Communication is virtually non-existent. From the beginning, responses were slow and inconsistent. At one point, they didn’t even show up for a scheduled property inspection with no notice or follow-up. This lack of reliability became a recurring issue throughout the tenancy. Maintenance issues were ignored or met with rude, dismissive responses. Emails and phone calls often went unanswered. When we raised serious concerns like damp and mould, the blame was shifted onto us, rather than any real effort made to assess or resolve the problem despite it clearly being a longstanding structural issue. Their contractors were unreliable and careless. Work was frequently left unfinished, and in some cases, contractors left rubbish dumped in the alleyway next to our property. We had to constantly chase both the contractors and the agency for updates or completion and even then, the standard of work and level of accountability was unacceptable. The staff we dealt with were often rude, unhelpful, and dismissive. Once the tenancy was signed, their interest in providing any sort of professional service vanished. It felt like tenants were treated as an inconvenience rather than customers. To any prospective tenants or landlords: avoid Brennan Ayre O’Neill lettings at all costs. They are unresponsive, unprofessional, and take no accountability for problems. We would never rent through them again and strongly advise others to steer clear. Our landlord has now switched letting agents and the difference in just one month says a lot about the property “management” or lack of from Brennan Ayre O’Neill.

Lauren · 16 September 2025 · Brennan Ayre ONeill Birkenhead

★★★★★ 5/5

Google

Amazing service and communication! Emma is fabulous! She's very responsive and regularly kept us upto date with our purchase. Couldn't recommend them enough! Thank you!

Sara · 29 August 2025 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

Can not recommend enough! Tom, Emma and Chloe were fantastic - proactive from the start, always kept me updated, and constantly chased things to keep the process moving. Brilliant service all round!

Liam · 4 August 2025 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

Recently sold my flat with BAO Bromborough. The team kept me up to date constantly with what turned out to be a very long and complicated sale. Special thanks to Tom, Emma and Chloe. Highly recommend.

A · 17 July 2025 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

Great to deal with, always a professional service from Tom, offering advice when needed and easily contactable. Excellent communication from Emma, Sandy & Chloe all throughout the selling process.

Lesley · 17 July 2025 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

BAO are excellent Estate Agents and I cannot recommend them highly enough. Emma, Tom, and everyone else were so supportive, helpful and communicative. The team in the High Street really went the extra mile, and I can't thank them enough. I absolutely think that the sale would have disintegrated without their dedicated input.

Julie · 17 July 2025 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

can’t speak highly enough of the team at BAO Bromborough. Emma’s support was incredible and every other person I dealt with were very helpful and knowledgeable. Thank you for making things happen for me.

Gill · 17 July 2025 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

I would like to thank dear Rob and his team for bringing me to my beautiful home in a period of 2 months. I highly recommend it to everyone. Thank you very much.

Rojan · 25 May 2025 · Brennan Ayre ONeill Birkenhead

★★★★★ 5/5

Google

Great from start to finish. Would highly recommend BAO. Always kept up to date by Chloe Emma and Sandy in the office. Very easily contactable. Nothing was too much trouble.

Richard · 23 May 2025 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

BAO were oustanding Estate Agents for us. Totally professional, highly competent, great advice and management of our sale process throughout. Really good at keeping in touch and did everything we'd expect and more.Would definitely recommend to others as five-star Agents. Thank you.

Paul · 7 April 2025 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

A professional and helpful team, that were great through the stressful process of moving house.

Naomi · 20 March 2025 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

Great estate agent to work with. Although we didn't directly employ BAO, the house we bought was up for sale with them. The communication from Emma in particular was superb, such great service, she couldn't do enough to help and make the whole process run so smoothly

Tom · 25 February 2025 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

Recently completed a purchase through them and they were fantastic. Very professional, helpful, friendly and patient. Highly recommended!

Steve · 18 February 2025 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

Very friendly, helpful and completely professional service. Many thanks for their patience.

Paul · 18 December 2024 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

I sold my house with Brennan Ayr I Neill and I could not fault them. They went over and above my expectations, and were so supportive when things were not going well. I can't thank them enough for their efficient professional service and would recommend them whole heartedly. Thank you Tom and team!

Patricia · 18 December 2024 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

Used Brennan Ayre O'Neill for a purchase recently and the experience was very positive. We had rather a protracted purchase and needed support from them in liaising with the seller's solicitor to resolve issues that arose. The support received was prompt and professional and we would have no hesitation in recommending them to other buyers or sellers.

Nick · 18 November 2024 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

Although we ended up buying through a different agent, I was so impressed with the team at Brennan Ayre O'Neill. They were very accommodating to a long-distance buyer, and incredibly helpful in alerting us to properties that met our requirements. They really went above and beyond to try to find us our dream home

Toria · 18 November 2024 · Brennan Ayre ONeill Bromborough

★★★★★ 3/5

Google

The staff were friendly and helpful for the most part. They checked in regularly and were flexible with viewing times, etc. They responded to emails relatively quickly. Losing 2 stars because we were told that our offer was 'being discussed with family' and we know that to be false. It was accepted immediately by the seller (who confirmed this to us herself, and was quite surprised we had been told this). Anyone who has been in this situation knows how it feels to wait around for an answer, and we were left feeling anxious and stressed for a much longer than necessary time. We're unsure of the reasoning for this because we offered the full asking price, so it's not like we were likely to call back and offer more in response to that.

Michaela · 19 October 2024 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

Fantastic service by the whole team. Highly recommend.

Helix · 10 October 2024 · Brennan Ayre ONeill Bromborough

★★★★★ 5/5

Google

Highly recommend BAO they where so helpful, considerate and very efficient keeping me informed at every stage. Thanks to Emma and Chloe for all the support and help.

Julie · 10 October 2024 · Brennan Ayre ONeill Bromborough