Brennan Ayre ONeill reviews

★★★★★ 1/5

Google

Avoid Brennan Ayre O’Neill Lettings - Unprofessional and Negligent. We’ve rented through Brennan Ayre O’Neill for the past 14 months, and it has been a consistently frustrating and disappointing experience from start to finish. This review specifically concerns their lettings department, not their estate agency, as we’ve had no dealings with that side. Communication is virtually non-existent. From the beginning, responses were slow and inconsistent. At one point, they didn’t even show up for a scheduled property inspection with no notice or follow-up. This lack of reliability became a recurring issue throughout the tenancy. Maintenance issues were ignored or met with rude, dismissive responses. Emails and phone calls often went unanswered. When we raised serious concerns like damp and mould, the blame was shifted onto us, rather than any real effort made to assess or resolve the problem despite it clearly being a longstanding structural issue. Their contractors were unreliable and careless. Work was frequently left unfinished, and in some cases, contractors left rubbish dumped in the alleyway next to our property. We had to constantly chase both the contractors and the agency for updates or completion and even then, the standard of work and level of accountability was unacceptable. The staff we dealt with were often rude, unhelpful, and dismissive. Once the tenancy was signed, their interest in providing any sort of professional service vanished. It felt like tenants were treated as an inconvenience rather than customers. To any prospective tenants or landlords: avoid Brennan Ayre O’Neill lettings at all costs. They are unresponsive, unprofessional, and take no accountability for problems. We would never rent through them again and strongly advise others to steer clear. Our landlord has now switched letting agents and the difference in just one month says a lot about the property “management” or lack of from Brennan Ayre O’Neill.

Lauren · 28 September 2025

★★★★★ 5/5

Google

We have had an extremely positive experience purchasing a house through Brennan Ayre O’Neill. They are polite, supportive, organised and proactive. Our case handler Emma was incredibly kind and extremely helpful at all stages of the process. If we were ever to sell our home in future we would definitely return to BAO as we know we can trust them. Thank you BAO for all of your help and support it is greatly appreciated.

Jaime · 13 April 2026

★★★★★ 5/5

Facebook

The team at bromborough kept in touch throughout the sale Unfortunately our first buyer dropped out for personal reasons but within two days the staff had put the house back on the market and had a new buyer The new buyers viewed our property and have now Moved in We cannot thank them enough for their efforts So Many thanks Tom Emma Sandy and Deborah From Richard and Barbara Hargreaves

Richard · 11 May 2026

★★★★★ 5/5

Google

The service we received from everyone at the B.A.O Bromborough has been first class. They are very professional, friendly and efficient. At our first meeting with Tom we were given a full property appraisal and a realistic market price for our property. The sales team kept us fully informed of feed back from viewings, and when our first sale fell through they were a shoulder to cry on. We will always recommend them.

Helen · 10 April 2026

★★★★★ 5/5

Google

Cannot thank Tom and the team at BAO Bromborough for their help and support in selling my late Mum’s property. I was given regular updates from start to end. Emma was amazing. She was so supportive, constantly chasing things to keep the process moving. Every member of staff I dealt with were helpful, professional and knowledgeable. It was a long process through no fault of BAO but with their help we got there in the end. Would not hesitate in recommending BAO. Thank you Tom and all the team

Susan · 28 October 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Brennan Ayre O'Neill for our second home move, and I couldn't be more impressed with the team. Tom, Emma, Chloe, and Gill were outstanding. Their professionalism, combined with a personal touch, made a usually stressful process seamless and enjoyable. Tom's expertise, Emma's attention to detail, Chloe's responsiveness, and Gill's friendly support were invaluable. They turned our moving experience into a successful and smooth transition. I highly recommend this exceptional team for anyone in need of real estate services.

Adam · 27 June 2024

★★★★★ 5/5

Google

Just sold a property with Brennan O’Neil, Tom and the team were very professional and helpful throughout the process and sorted any hurdles we came across quickly. We really like the drone video footage and professional pictures they took of our house. I would really recommend Brennan O’Neil if you’re selling a property.

Natalie · 17 March 2026

★★★★★ 5/5

Google

We sold our house with BAO and would highly recommend them. Tom and the team were so helpful at every stage of the process and were always happy to help with anything we needed. We had plenty of viewings on our home within the first few days resulting in a very quick and easy sale. The team kept us up to date at every stage and made it so easy, taking all the stress out of the selling process.

Robyn · 28 February 2024

★★★★★ 5/5

Google

Impeccable service from the team at Brennan Ayre O'Neill. Highly recommend their services. Nothing was too much trouble and they kept us informed and engaged with the sale every step of the way. This is a business that cares about its customers and this is reflected in the care that each team member played. Special thanks to Tom, Emma and Chloe. I look forward to working again with you in the future.

A · 29 March 2024

★★★★★ 5/5

Google

Myself and my partner have been renting with Brennan Ayre O’Neill for just over 12 months on the Wirral, to say the least we are so fortunate to have them as a letting agent. From previous experience of a pushy private landlord in comparison they have always been quick to assist and reliable for any work needed and we have always been happy regarding the outcome. Their have been many occasions I have made contact with the letting team regarding matters relating to our home or personal matters and they have always responded in a professional manner with advice or offering suitable resolution. A big thanks to the whole team, you’re the best!

Poppy · 28 September 2025

★★★★★ 5/5

Google

Buyer Sadly, a purchase previously fell through due to no fault of our own and it left what we felt a deceitful and unpleasant experience. House buying and selling is stressful enough without added problems along the way. So, we had to start over again with a purchase (no property to sell) we found a bungalow with BAO with no chain involved. Tom was empathic and listened well to our needs and handled the negotiation with the vendor. Once the offer was accepted, we advised that we would always keep Emma, Chloe and team up to date with anything we heard so this could be relayed to the vendor, so nobody was kept out of the loop. At all stages everyone was up to speed, no one felt out of the loop from either side. Queries were dealt with promptly, handled empathically and professionally. In a time where more and more estate agents have to justify their fees when selling properties with cheaper options available, I can honestly say from start to finish from Tom, through to the whole team we felt sure of our position through the whole process we experienced. Thank you one and all for putting up with me the wife who towards the end of the process was like an excited duracel bunny.

Ruth · 27 August 2023

★★★★★ 5/5

Google

We were involved in a long, drawn out purchase, and were very pleased with how proactive the team at Brennan Ayre O'Neill Bromborough were. When other parties seemed to be content to let things drag on, they did what they could to advance the sale, and kept us informed of everything that was going on. Also, they were always happy to oblige us with visits to the property when we requested them, and we requested quite a few! A very friendly and professional team that we hope to do business with again.

Stephen · 27 August 2023

★★★★★ 5/5

Google

I sold my house with Brennan Ayr I Neill and I could not fault them. They went over and above my expectations, and were so supportive when things were not going well. I can't thank them enough for their efficient professional service and would recommend them whole heartedly. Thank you Tom and team!

Patricia · 18 December 2024

★★★★★ 5/5

Google

Recently sold my flat with BAO Bromborough. The team kept me up to date constantly with what turned out to be a very long and complicated sale. Special thanks to Tom, Emma and Chloe. Highly recommend.

A · 17 July 2025

★★★★★ 5/5

Google

Can not recommend enough! Tom, Emma and Chloe were fantastic - proactive from the start, always kept me updated, and constantly chased things to keep the process moving. Brilliant service all round!

Liam · 4 August 2025

★★★★★ 5/5

Google

We had a very good experience when buying our home with BAO, very nice team, but especially Emma, always keeping us in the loop with the progress and always willing to help and advice us with the next steps; We had a close deadline to completion and I believe it is Emma that helped the whole chain to meet the completion date. Thank you to Emma -She is a real asset to the BAO team!

E · 27 August 2023

★★★★★ 5/5

Google

Amazing service and communication! Emma is fabulous! She's very responsive and regularly kept us upto date with our purchase. Couldn't recommend them enough! Thank you!

Sara · 29 August 2025

★★★★★ 5/5

Google

A truly impressive service from BAO from beginning to end! After short-listing a number of estate agents, it was clear to us that Rob O’Neill was the most experienced and accomplished professional on the Wirral. He really understood that ours was no ordinary ‘bungalow’, that the decorative and structural choices we had made when renovating our home were fully consistent with our lifestyle. He was therefore able to market our property accordingly, with the result that we received no fewer than three offers within only 24 hours. The post-Sale Agreed process, overseen by Liz and Carla, was equally straightforward with the team following up whenever necessary. Experience counts when selling one’s property and BAO has it in abundance. Thank you, BAO, for your 5-star service!

David · 27 August 2022

★★★★★ 5/5

Google

Cannot thank Tom & Emma enough for selling a property! Easy to communicate and made it so easy & sorted everything out! Much appreciated to all the staff 👏 …

Jimmy · 3 April 2026

★★★★★ 5/5

Google

A big thank you to the team at BAO Bromborough who have just helped me with the purchase of my first home. A special mention to Emma who made the process so easy for me as a solo first time buyer. Nothing was ever too much to ask and she kept me updated throughout the whole process. Would definitely recommend 😊 …

Emily · 27 August 2023

★★★★★ 5/5

Google

Just moved into our second home and BAO where a pleasure to deal with from start to finish. The whole team at the Bromborough office Tom, Louise, Emma and Sandy are professional, responsive and extremely efficient. Personally for me the care and attention they take in each phone call with each request, query etc etc was second to none they make you feel at ease and the reassurance is much needed during the stresses of moving home. We both couldn’t recommend them highly enough. First class service do not hesitate to try. Thanks Again all at the Bromborough BranchPositiveResponsiveness, Quality, Professionalism, Value

Karl · 27 August 2021

★★★★★ 5/5

Google

Emma was extremely helpful throughout the entire process of us purchasing our property. She helped us arrange multiple viewings during the process in order for us to get organised for when the property was ours. Nothing was too much for her she was amazing! The day the purchase went through Sandy was in constant contact with us solving any issues faced our way! Without her help the sale wouldn’t have gone through when is did so thank you so much! Sandy even stayed in the office after it had closed to wait on our solicitor to finalise everything to give us the keys that evening! literally couldn’t rate the Bromborough Brennan team enough they were fantastic ! Wouldn’t use anywhere else moving forwardPositiveProfessionalism

Amy · 27 August 2021

★★★★★ 5/5

Google

Brennan Ayre O’Neill were first class in all aspects of selling my house. They recommended some improvements before I put it onto the market and even provided the names of tradesmen to do the work, which was of top quality. All if the staff were polite, professional and courteous and they were a pleasure to deal with. My house sold at the price I was looking for within two weeks and I completed in under 3 months. A solicitor was also recommended to e by Brennan O’Neill and Kathy Bibby from Bingham’s was also fabulous. I thoroughly recommend Brennan Ayre O’Neill to sell your house.PositiveResponsiveness, Quality, Professionalism, Value

Ian · 27 August 2021

★★★★★ 5/5

Google

Brennan Ayre O'Neill have been brilliant. We have listed homes with them twice and they sold them within 5 days both times! They kept us informed at every stage, negotiated on price for us and nothing was ever too much trouble. A special thanks to Tom and Emma who mainly dealt with our sale. Very reasonably priced compared to other local estate agents too and the photos they produced were fab! Really helped sell the property quickly. Professionals from start to finish!PositiveResponsiveness, Quality, Professionalism, Value

Tom · 27 August 2021