5/5
GoogleFantastic experience in letting through them. All very smooth, great communication and a quick and easy visit to pick up the keys. Lovely personal touches too with the card and moving in gift ;) ! Keep up the good service guys.
Trusted Agent profile
Bracketts Chartered Surveyors in Tunbridge Wells and Tonbridge
★★★★★
317 reviews across 2 offices and 2 platforms
Bracketts Chartered Surveyors has two offices, in Tunbridge Wells and Tonbridge. Together they have 317 reviews on two platforms, rated 4.6 out of 5 overall.
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Our offices
Bracketts Chartered Surveyors's two offices, most reviewed first. Each has its own page.
Latest reviews from every Bracketts Chartered Surveyors office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
TrustpilotIbbett Mosley tried to sell me a…
Ibbett Mosley tried to sell me a property which they had no right to market as no diligence had been done on the seller-who had no right to sell. 3 months in and still no formal response to my complaint
Agent replied · 12 June 2024
We are very sorry to hear you have had this experience with one of our offices. Our Sevenoaks branch now have a new manager who can assist you on 01732 452246.
5/5
GoogleSo professional and detailed survey, recommend you all
5/5
GoogleThe service provided by Bracketts are excellent. Would definitely recommend!
5/5
GoogleWe sold our house two years ago and had a recent valuation with Jamie. The service was fantastic and we would highly recommend.
1/5
GoogleI have never dealt with such an un-helpful, un-professional letting agent, their attitude as individuals and as a company is nothing short of appalling. There has been no proactive approach and no one willing to help, own or resolve any issues. They have an inability to return calls provide updates which should be the simplest tasks? I have rented properties for over 10 years and would safely say I would never, ever deal with Bracketts again. From minute one of the tenancy to getting the deposit returned as been an ordeal. . It's a shame I have to give them 1 star because they do not deserve that.
5/5
GoogleBracketts have just sold our flat. We have had an excellent service from their team at Tonbridge. We were particularly impressed with Louise's work in securing the buyer and Janice's work in progressing the sale and keeping us fully informed about what was happening.
5/5
GoogleBrilliant service from start to finish - Sarah and the team really helpful and efficient. Would highly recommend
Agent replied · 12 June 2024
Dear Sue, we were delighted to act for you, and are grateful that you entrusted us with the sale of this property. We hope we can help you in the future.
5/5
GoogleFantastic service from start to finish, the property details and very professional photos were done at speed, the free floor plan service is second to none, there is always someone to take your phone call and my sale was followed every step of the way including emails from my buyer which were above and beyond. A brilliant company with superb ethics !!!!!!
Agent replied · 12 June 2024
Dear Michelle, thank you for entrusting Bracketts with the sale of your house. We were delighted to act for you, and think this was the second sale we have managed for you, together with one purchase. Your custom is very much appreciated. We hope you are settling in well into your new home.
5/5
GoogleBracketts are consummate professionals and I must say, in 15 years of being a landlord and developer, I cannot fault them. Their Lettings Team, especially, are polite, professional and very hard working; they filled my last two properties within a week of them going on the market and nothing is too much for them. Sarah Jobber
Agent replied · 12 June 2024
Hi Sarah, Thank you so much for your kind review. We value your business, and are delighted you're happy. We look forward to many more years of helping you. Best wishes, Bracketts
5/5
GoogleI would like to comment on the review left by Luci Leach. I am the landlord of the property in question and can confirm that I WAS contacted by Becky and I made the same decision as she did. I trust her judgement and she had been thoroughly briefed on my conditions for any proposed tenancy. In fact, the review was posted even before Becky had had the chance to call this lady back after speaking to me. I have always been very satisfied with the lettings team and the service they have provided. They are both professional and proactive in all dealings. Isn't it a shame that some people feel the need to sabotage someone's reputation just because they don't get their own way?
Agent replied · 12 June 2024
Hi Christian, thank you for your kind review. You are right, some tenants that are not going to meet the referencing requirements or are unsuitable for our landlords properties do unfortunately use review platforms to vent their anger when they do not get the property they wanted. Our landlords properties are our priority and finding the right tenant is what we do, especially in this market where there are multiple tenants per property, so we have the tricky task of ensuring the best tenant is selected which inevitably leaves some potential ( but less suitable ) tenants disappointed. We appreciate you entrusting us with your business. Many thanks from the whole team here at Bracketts
1/5
GoogleI am extremely disappointed in the way I was treated by Bracketts staff. I was told they would get back to me twice with no response and had to visit office in person before getting any assistance. Becky was abrasive, rude and treated me as if I was beneath her. I had a query on a property for rent specific to the landlord. Becky said she was the one to make the decisions and it was clear she had no intention of contacting the landlord about my query. When collecting my contact details I corrected her on my email address she'd written incorrectly to which she replied, "I'll remember."
Agent replied · 12 June 2024
Unfortunately Luci you were informed you that you were not able to meet the referencing requirements for that particularly property in line with the Landlord tenancy term wishes. We wish you all the best in your new tenancy. Best wishes, Bracketts
5/5
GoogleThis is the second time I have used James H at Bracketts Tonbridge, the first time for a purchase and recently for a sale..James offered huge assistance and often after hours to help complete a tricky sale. He was backed up by Janice who kept me informed every step of the way and placed just the right amount of pressure on all parties to complete in a tricky situation. I highly recommend the team at Bracketts, professional, knowledgeable, experienced and seemingly un-flappable. 5 star *****
5/5
GoogleWe are new to Tonbridge and have found Brackets incredibly helpful with giving us local advice. Unfortunately we had to deal with another local agent previously who were awful, luckily the house we were looking to purchase was with Brackets. With each step of the purchase they have been very supportive and informative. So far I have dealt with Jamie, James and Janice and could not recommend this friendly, professional and proactive agency more highly. If we ever have to sell a property in Tonbridge I will be using Bracketts.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 12 June 2024
Dear Ali, thank you for your kind review - it is appreciated.
5/5
GoogleSupremely good advice and help over an extended period . Couldn't have wanted more.
Agent replied · 12 June 2024
Hi Ian, thank you for your kind review, we were pleased to be able to help you and send our very best wishes
4/5
GoogleGreat customer service once the offer on the property was received.
Agent replied · 12 June 2024
Many thanks for your kind review - we hope you've settled well in your new home
5/5
GoogleBracketts and Kim especially, we're faultless the whole way through the process. 10/10
Agent replied · 12 June 2024
HI Peter, that's very kind of you to take the trouble to leave us a review and your kind words. Sending best wishes from the whole team at Bracketts
5/5
GoogleThanks to Anna and the team at Brackets who offer a quality service. Great communication and handling of our recent sale. I can not recommend them highly enough.
Agent replied · 12 June 2024
Thank you for your kind review- it is very much appreciated.
5/5
GoogleI have recently sold a house through Bracketts, Kim and his Team were most helpful and a delight to sell with - I would have no hesitation in recommending them. Many thanks 5 stars well deserved!
5/5
GoogleWe want to say a big thank you to Kim Stephenson and his team for providing us with outstanding service from the moment we first enquired about a property on their books. Always friendly, professional and patient, especially when we asked to see the property several times prior to making an offer. Kim was very attentive and followed up all our questions with the vendor in a thorough and timely manner. We were also very impressed with the service we received from Phil and Helen. They could not have been more helpful or courteous. The icing on the cake came when Phil gave me a bottle of champagne when I went to collect the keys for our new home.
Agent replied · 12 June 2024
Hi Roger, Thank you so much for your 5 star review - it is much appreciated. Sending our best wishes from all the team here @ Bracketts
5/5
GoogleBracketts efforts in selling my mother's home were sensitive, knowledgeable and finely tuned to the market.Their valuation proved accurate and successful. Regular updates and communication throughout were excellent and their personal service in minding the property a great comfort at a difficult time.
Agent replied · 12 June 2024
Hi Simon, thank you for your kind review - we were pleased to have been able to help you. Sending my best wishes, Sarah
5/5
GoogleI would highly recommend Bracketts in Tunbridge wells. Coming from a customer service background you really notice when people go that extra mile and the team in bracketts In Tunbridge wells certainly do just that. A huge thank you in particular to Phil who has been so efficient and helpful and talked us through the process every step of the way, and really kept me and my partner updated throughout the process. Thank you also to Kim & Helen. Very happy customers. Elle & Josh
Agent replied · 12 June 2024
Dear Elle and Josh. Thank you for your kind review - it is very much appreciated. Best wishes from all the team :)
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Questions about Bracketts Chartered Surveyors
Which Bracketts Chartered Surveyors office has the most reviews?
Tunbridge Wells has the most, with 185 reviews rated 4.4 out of 5, followed by Tonbridge with 132.
Where are the Bracketts Chartered Surveyors offices?
The two Bracketts Chartered Surveyors offices, by town:
- Tonbridge: 132 High Street, Tonbridge, TN9 1BB
- Tunbridge Wells: 27-29 High Street, Tunbridge Wells, TN1 1UU
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