Bovis Homes West Midlands estate agents in Northampton, Stratford-upon-Avon, Long Marston and 2 more

★★★★★ 1/5

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Don't buy from Bovis Homes (Vistry) - Cowboy Builders

Absolutely horrific first experience of purchasing a new build property. Site director, clearly had no respect for me as the home buyer as totally dismissed my list of snags, made appointments for contractors to come and I took time off work and no one showed up. He took calls in my house and was shouting and swearing. Lots of snags and 9 months on still have most unresolved. Correction of one issue resulted in others e.g. relaying turf lead to driveway being wrecked by tractor and skip so now needs relayed. Lawn was flooded continuously and died off, pulled away from walls, and whole garden sank along sides. Was unusable. Garden drainage installed after much debate. Turf then redone. Landscaper was given soil dug out from other building areas that was filled with debris and weeds to break down and use as topsoil. He said it was ridiculous but had no other choice as that was what Bovis provided. Now 7 weeks on after watering lawn carefully daily and not walking on it, turf is dying in patches, hasn't knitted together and is spongy and cannot be walked on at all on the left hand side of the garden. Director of customer care (there's an oxymoron when it comes to Bovis!) came to inspect lawn and said it looked as though we were taking care of it and he didn't understand why it was pulling away and spongy...until we asked how it would be rectified. Then it was fine. When showed photos of the skip of soil used as topsoil, he said we could easily be lying about that and he had no proof that the soil used in photos was used in garden. Then our garage floods regularly, properly floods. This is because ground level is above damp course and air bricks are covered too. Apparently as "garages are not meant for storing anything but a car (despitethem giving me a BBQ as an "incentiv" that has to be stored in the garage as turf so bad and surely electricity they have in a flooded garage is a safety risk?), i should get a shed". I asked if he in all honesty would be happy with this and he said "i would have known what to expect from this property as i would have known the building regulations". He then basically told me to call NHBC but that they would agree with him and i was wasting their time. Aggressive, rude, intimidating and unprofessional. Bovis Homes are awful once you complete the purchase. I expected common decency and quality from them but instead, I have had to argue, chase and put up with insults from these people who told me that they were building this estate to a "high standard" and that they "take pride" in their properties. What a joke. Would rather walk over hot coals than ever buy from bovis Homes again. I feel cheated out of the £500k and feel that they cannot be allowed to keep making buyers' lives so miserable.

Kimberley · 12 September 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Awful company

Awful company , once they’ve sold you the house they’ll leave you to deal with dirty filthy communal areas . Their “technical “ team couldn’t plant a tree even if their lives depended on it. Everything they planted has died as kids have pulled them all out and use them to fight each other . The plans , which look nothing like what we were shown , have left a large space for kids to play football using our front doors as goal posts . The gates on the electric sub station have been kicked in and now that’s another play area . Bovis , couldn’t care less. Don’t buy from them

Karen · 8 September 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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I had the unfortunate displeasure of moving into a Bovis Home

I had the unfortunate displeasure of moving into a Bovis Home. I moved into a new build home in the Oxfordshire area and the list of problems were ridiculous. I naively thought a new build would be perfect unlike older builds. The list of problems: all of my door handles and window handles have fallen off for the fourth time, my back yard has flooded several times due to the sewers being block by the builders dumping rumble down them (according to a council investigation), I've had internal doors not being able to close due to poor fittings, I've had builders constantly block my driveway which is really annoying due to my work at the JR hospital, I've also had builders walk into my garden unannounced and use my back garden external tap, I've also had a street light beaming directly into my house disturbing my sleep. I have spoken to the site manager, area manager and customer support and received nothing but fob offs and some abuse. I'm currently considering legal action.

John · 8 September 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 5/5

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Dee at SilkMill is second to none!

Can’t rate Dee at Bovis (Silk Mill -East Hanney, Oxfordshire) enough. She was incredibly knowledgeable and attentive, without being at all pushy. The very best customer service and felt more like a partner than sales. Can’t recommend her highly enough.

Miss · 7 September 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Unprofessional, incompetent & inconsiderate

Awful company - once we’d paid our deposit, their true colours started to show but we had no option than to see it through. They use the cheapest materials & contractors, their quality inspector is a joke, customer care is shocking. 3 years later & we are still waiting for issues to be sorted. We paid just under £600k but had to have the carpets replaced as they were faulty, cut too short & missing most grippers, floor tiles replaced as they were all cut too short & gaps filled in with massive amounts of mastic, wooden floors replaced for the same reasons, walls replaced, every wall & ceiling entirely replastered & repainted, woodwork repainted, all doors replaced, heating system replaced as stuck on 28 degrees for months (they initially convinced us that we had set the thermostat incorrectly but it turned out it had been wired incorrectly & after pulling down all our ceilings to get to the wires, they still couldn’t find the fault so left it & put a wireless thermostat in), plumbing issues including every hot & cold pipe the wrong way around (hot water toilets!), radiators replaces, 43 pieces of glass from windows replaced, external doors that were damaged yet still installed & covered up needed to be replaced, waste pipe from the downstairs wc fitted sloping towards the house so waste was just sitting there & stinking the house out (they had to dig up our driveway, garden & under our house to fix), they forgot to put fitted wardrobes in & when they did, they were incomplete & the rail is 3 inches higher at one side, all mastic was so thick it all had to be replaced, all guttering replaces, roof tiles not fitted properly, garden plans not followed, extractor fans installed in wrong positions so caused damage. These sound like problems that are obviously the builders fault & responsibility yet it has been the most stressful, long battle to get things sorted. They won in the end - wore us down - it made me so ill so we gave up & let them get away with so many thing which we are still paying to get fixed. They are the most utterly unprofessional & inconsiderate company. The whole estate is a dangerous shambles - the children’s playground was build on the rubble they piled up so the ground is covered in dangerous things that have been left to the residents to constantly remove, the drains are full of rubble so are always blocked causing a backlog into everyone’s homes, streetlamps which haven’t even been connected remain, metal railing are half finished, bollards which were broken when they were installed remain. Astounding how this company are still tradingForgot to mention - they build the ground floor with one type of brick & the upper level with another so someone had to come & do a paint effect on the bricks to make them match!

Mrs · 5 September 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Shambles........

We have lived in our Bovis house for coming up to 9 years this year. I’ve been meaning to write a review for some time but having recently done my bathroom this was the final straw. Once they have your money no interest what’s so ever at dealing with any snags/issues. Had to have our garden done several times because of flooding. Fence came down which we had to replace as wasn’t fit for purpose. Had a leak from the bathroom, took the the bath panel off to deal with the problem to find a great pile of rubble swept under the bath. Loose pipes (how it had lasted so long without leaking before is beyond me)Broken bath and shower panel concealed with sealant, this was only found as we have recently redone our bathroom, And now our plumber who has just helped redo our shower etc has told us that our water cylinder needs replacing (they should last around 25-30 years, not 9)I didn’t realise how bad the tiling was until I’ve just done it myself and I’m no expert.God knows what else we’ll find here as time goes on but I honestly don’t know how some people can sleep at night, because I’m sure if it was there house they wouldn’t be so negligent.I would NEVER buy from Bovis again!!!!!!

Lee-Annn · 17 August 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Customer care is a job title and not an execution....

Terrible experience with David Boys (customer care manager south east) and his manager Robert Caister. If you have a snag but the contractor does not want to do any remedial work then you are forced by the aforementioned individuals to go to NHBC...of course NHBC do not find in favour as the contractor knows the loop holes. Bovis take no responsibility of ensuring their contractors do the work they are paid to do. Processes are awful. Houses are only as good as the contractors working on them and Bovis put their name to them. When you try to make a complaint further up the line then it’s pushed back down to aforementioned individuals. Disillusioned and disappointed with Bovis and would not recommend people buy a Bovis home.

Daniel · 8 August 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Don't bother if you are a first time buyer

I am a first time buyer , I have been saving for so long to get a property with the Help to Buy scheme. While Bovis homes advertise the properties for first time buyers , they put their properties on the market way before any Help to Buy buyer can ever apply to use the scheme (help to buy only allows you to apply 6 months before the legal completion date). That is if you are a first time buyer you need to wait until all the good properties are gone to people who can afford a 15% deposit then you will be lucky if a left over property is avialbe. Clear discrimination against help to buy buyers. It is sad and disappointing that I spent all of that time hoping to buy a flat and of no fault of mine I will not be able to just because I am not rich enough to compete with people with upfront payment. Bovis please stop pretending to support first time buyers , your treatment of them is disgraceful.

GB · 28 July 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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The builder that cannot be trusted!

Over 4.5years after buying from Bovis, we are still fighting to get all the defects fixed. We have had to pay for our own surveys to prove the defects, as Bovis ( who re branded as Vistry, in the hope of hiding their previous mistakes) have refused to acknowledge all their bodges. I would rather lick broken glass from the M25 during rush hour, than trust what Bovis promised in their glossy Pamphlet! Once they have your hard earned cash, they do the bare minimum and eventually walk away from you. Disgusting behaviour from what used to be a reputable builder ... shame on the CEO and his henchmen.

Peter · 25 July 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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The most diabolical house builder by…

The most diabolical house builder by far!!! Following three bouts of heart surgery we bit the bullet and purchased a new build home from a Bovis (now Vistry), and in December 19 moved into what we thought would be our perfect home thinking there would be nothing to do albeit we anticipated the odd snag here and there. How wrong could we be?We had ordered a wood burning stove which was not installed when we moved in as Bovis had not correctly fireproofed the plaster behind the wood burner (although for months we were fobbed off with other excuses), then the floor tiles on which it was due to sit had to be removed and relevelled as they were ridiculously uneven. We had a cracked bi-fold door glass, and two damaged bi-fold panes, the front and rear gardens were just thick mud - no landscaping whatsoever, paint work was unfinished, we needed new balustrades on the stairs, new internal doors, the front door had been fitted to the wrong side of the door frame, there was a hole in the loft where I could see down to the ground floor which was dangerous as they had just covered it over with lagging. I could go on, suffice to say we ended up getting a professional snagging firm in who found 431 snags, some very serious and others not so.We have spent many weeks accompanying contractors around our property to get things corrected and even post Covid-19 we continue to chase remedial works.We have had NHBC adjudicate on two uneven floors and despite this Bovis has done nothing in the last 6 weeks. Having written emails chasing up the works including writing to Greg Fitzgerald (CEO) and copying him on every email there has been a serious lack of activity.Our landscaping around the development is still piles of mud and all we get is fobbed off.Why did this all happen? Because Bovis had to complete the sale of all houses on this phase of the development pre Christmas so that they had funds in accounts prior to their Financial Year End of 31 December 2019 so all contractors cut short their work, cut corners, bodged finishings, left things in potentially dangerous conditions - all because they chased cash!!!!In summary DO NOT EVER PURCHASE A BOVIS / VISTRY NEW BUILD PROPERTY.This company is nothing short of a cowboy outfit.I wish I could allocate Zero stars on this rating.

D · 22 July 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Another bad review...

Just to add yet another poor score to what would seem a joke of a company, I feel the need to add our experience to save others. Two weeks ago we moved in to our new Bovis home & everyday we have had contractors in to fix a ‘problem’. Water coming through spot lights in kitchen from bathroom, leaking toilets, leaking boiler, issues with appliances, issues with hot water which has been discovered as faulty pipe work where a Plumber had installed the wrong type of pipes into the wrong connections of the boiler so hot was in the cold & visa versa. Honestly the list would take me a day to write. So, with all the comings & goings which has completely ruined our experience of moving in, let a lone put me at risk due to being shielded because of COVID 19. I finally broke down today in tears & let the arrogant man who calls himself an Area Build Manager get the better of me.Id like to say that everyone excluding him, has been polite, courteous, apologetic & understanding. The Site Manager has been incredibly helpful & is a credit to Bovis as are some of the contractors we have met. However the Area Build Manager would do a lot to learn some basic customer service skills, empathy being one. Not just fob us off with attitude behind it. He believes Bovis is on the up & the ‘bad’ reviews are history. Clearly he is either in denial or oblivious, maybe both! Majority of the residents on our estate have had issues & most still on going. Sadly for us we were naive to the whole new build process & our dream has become a nightmare. I feel worried about what other issues are yet to arise & have no trust or faith in that we have had them all.To be fobbed off & told its because the house hasn't been lived in yet is a cop out. The issues are not cracked walls or a switch that doesn't work, these are issues due to poor build work which were here from the start! We will NEVER buy from Bovis again or recommend them & will do major research into a developer before deciding if we could ever buy from new again. Clearly Bovis’s priority is not customer retention, its more of a one in one out kind of policy which in this climate cannot be sustainable. My advice to anyone buying Bovis is to throughly test & check everything before you move in. Visit as often as you can. Check water related items, fill the bath, check the showers & toilets all work without faults or leaks. Check lighting, doors open, windows open etc etc.Or just don't buy Bovis & go with a more reputable company who respects their customers who are spending a small fortune on their houses! We still have ongoing issues & when I look around what should have been our perfect home I see nothing but a nightmare.

Linzi · 14 July 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Unbelievably Poor

Purchased a new house in Bicester from start to finish it was a nightmare, if I could give them no stars I would. In the end I could not face moving in and sold the property. Six months on I'm still getting bills as it seems Bovis never did any paperwork correctly. I understand the new owner has ongoing problems, strangely ones which I had raised and Bovis told me I was making up. Complaints are just returned with rude Emails from managers.My completion date was pure fantasy, and after eventual completion I was told it was never going to be completed when I was told it would be. They write a six months extension clause into the contract and said contract had a completion date later than the verbal completion date and the estimated quoted completion date so they get 8 or 9 months leeway. Even then on completion much work was incomplete.To list the problems would take a fortnight, they don't care they have no customer service in fact they can't even manage to post paperwork to the correct address or even put a stamp on the envelope. Don't touch with a bar pole if you want to remain sane.

Aardvark · 8 July 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 5/5

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Good morning

Good morningI moved into my new Bovis home at St Mary's Biddenham Bedfordshire on 12th June.Since that date I have been extremely impressed with the service that all those on site have provided.I would like to extend this ,not only to everyone involved, but especially to Ozzie the site manager.I would ask you to let them know how pleased I am with all that they have done to make my move as easy as possible and to thank them on my behalf.I know that many would say that they are only doing their job but I believe that, especially in Ozzies case, they are going out of their way to make things as stress free as possible and to put their clients first.My thanks go to all of themRita Carroll, 9 Skater Walk, Biddenham MK40 4UR

Rita · 7 July 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Update on my Bovis experience

Update on my Bovis experience. Despite many expert witness reports dealing with-defective windows in all of house-faulty heating system-lack of insulation so parts of house damp and very cold-building regs breaches-missing radon barrier- serious structul issues-sewer overflowing contaminating garden so as to be unsafe to use--and so many more recorded and recognised defects,which have now been going on for more than four years,Bovis have abandoned their legal obligations to rectify all of above forcing legal redress.A corrupt company,now named Vistry Partnership, that no one should buy a house from. 0 rating !!

Joseph · 18 June 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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I wish I can give 0 star

Rating only, no written review.

G · 16 June 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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promised my deposit back

i have been promised my deposit back so many times i have lost track i keep being promised i will get it but they just do not pay!! appalling customer service

Bob · 16 June 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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AVOID!

Bovis saw me coming, a single mum of 3 children, all under 10 I saved for years to be able to purchase a home for us all. Due to personal circumstances and a naivety about home buying, I put my trust in the Bovis representatives. As a consequence, I later discovered I had paid £30-40k over the house value - that's without the additional upgrades of over 5k. On top of that the house has so many issues internally and externally, for which getting a resolution has been slow, difficult and stressful;18 months later several issues are unresolved. I have sunk into a deep depression, trapped in a home that feels like a noose around my neck AVOID BOVIS, they are immoral.

NATALIE · 6 June 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Awful communication from Bovis

Communication from Bovis, now named Vistry Homes is appalling.DO NOT BUY FROM THESE COMPANIES - they will happily take your money and it will take you months and months and months to get snags sorted as they just don’t care after this.AVOID!!

Craig · 5 May 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 5/5

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Bovis exceeded our expectations!!

Bovis exceeded every expectation we had! After reading the reviews but finding our forever home we decided to take the risk and move forward with Bovis. We are on the Flitwick site and received outstanding care (especially from Wendy and Marion), no problem was too much hassle and they guided us through every step and being first time buyers we really appreciated this. We completed the snagging before we moved in and everything was completed to a good standard. Would definitely recommend the Flitwick Froghall field team as they have made the process of buying our first home as stress free as possible.

Miss · 29 April 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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I'm here to warn potential.new build…

I'm here to warn potential.new build owners about Bovis Homes,now named Vistry. I've had dealings with them for a few years, yes years, and have found that they build shoddy homes with very likely breaches of lawful building regulations. I found that their staff at all levels lie and cheat especially when you find defects with the build. If you still want to go ahead with buying this is my advice. Insist on having a qualified surveyor check the property. If the company doesn't allow that then you should really walk away. If you're still determined to buy it's essential to use your own solicitors. Before buying it's also essential to have legal expense cover with your house insurers, the more cover the better!Last piece of advice---Please don't buy a Bovis house.

Joseph · 22 April 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Look elsewhere

Lied to from the start. Our experience has been awful. We love the home, but there’s so many issues and they’re not getting fixed. Painters been in half a dozen times and it’s still not corrected. Garage floods in winter but told it’s not meant to have anything other than a car in. Storage in one cupboard and an airing cupboard. No storage allowed on roof or garage. A major issue we weren’t made aware of.All they do is meet standards and don’t care about the customer.

Graham · 17 April 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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SHUT BOVIS DOWN!

Bovis are the worst house builder I have ever seen. I would give them 0 stars if that was possible. The service along with the poor building quality leads to the worst new build developer out there. We brought a Bovis home as our first house and it has ruined our entire experience. The build quality is shocking due to leaking baths, poor painting skills, bowed front doors, poorly fitted panels, contracts put in place by bovis but not followed through leaving us to deal with the issues. Words can not describe how angry and frustrated bovis make us feel. They have not only taken our money but they have taken up all of our time making us constantly use up our holiday allowance so that they can come and assess a problem for the 4,5,6th time just with a different person. It took 4 months of a leaking shower screen and countless times of me telling them where it was coming from to which they did not listen and told us that we were making it up even though I had filmed and taken photos and sent it to the site manager every time it happened. Eventually the site manager showed his face after countless times of saying to him for him to come along and I pointed out where the issue was and it was sorted in 5 minutes. The lack of care bovis show is disgusting. The quality of finish is so poor. I have been told countless times by Ruth Copeland customer care director for the western region that each house goes through various checks carried out by site teams and a director. I have told them on multiple occasions whoever gave our house the green light to say it is finished is either completely stupid and has zero experience or just simply does not care. I put it down to both things. The CEO Greg Fitzgerald does not even care about customers or their experience because in his eyes they have our money and they do not need us anymore, countless times I have emailed him about the issues and I get nothing but other than to speak to the useless managers below him that have no interest in sorting our problems and just want us to be quiet and put up with it. Bovis should not be allowed to trade as a new house builder as like other reviews I have read if the quality we can see is shocking then it makes you wonder what we can’t see. Bovis need to be shut down to stop more people from having such an awful experience. We are 10 months into our first home and already are looking to move as quickly as possible.SHUT BOVIS DOWN!

Reviews · 12 April 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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close them for good

This is an organisation we would all (except the fat cat Directors) benefit from closing for good. Their Regional Build Director in our area is one of the most arrogant people I have ever met - and the quality of workmanship is poor under his remit. Pooling driveways built on way too much sand, bendy gutters, awful design, scratched windows, poor build supervision, wrong heating valves, airbricks at wrong height, a ‘take-it-or-leave-it’ attitude to service - and that is just what you can see. Even more scary is what is hidden behind walls, refusal to share specifications and the huge use of uncontrolled sub-contractors. I have bought 5 new houses over the years and the most issues have certainly been had with a Bovis home, 3 times the price of any other. Trouble is, people still buy from them even though they admit they are awful.

Passionateaboutservice · 11 April 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Terrible

Terrible. Once they have your money you don't exist to them. They have abandoned our estate leaving it unfinished and dangerous.

James · 30 March 2020 · Bovis Homes West Midlands Long Marston