Trusted Agent profile
★★★★★
601 reviews across 5 offices and 2 platforms
Bovis Homes West Midlands has five offices, in Northampton, Stratford-upon-Avon, Long Marston, Kenilworth and Nuneaton. Together they have 601 reviews on two platforms, rated 2.5 out of 5 overall.
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Bovis Homes West Midlands's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotBovis abandoned their development at…
Bovis abandoned their development at Loachbrook Meadow and never completed the works 4 years down the line and Bovis are long gone leaving roads and pavements and other works unfinished. Don’t buy from Bovis!
1/5
TrustpilotVirtually Criminal - AVOID
Appalling and practically criminal.Update: 11/03/2020: Still no response to my requests for a refund. Legal action is obviously necessary with this type of organisation.We reserved a house off plan virtually three years ago on the Longford Park development in North Oxfordshire and duly paid our deposit. The lead time to the build completion was 12 months. During that time we experienced valuation and mortgage issues with the property, but despite this we continued to pursue the purchase and went so far to order and pay for extras / upgrades. Little did we know, that when we paid for the additional features our reserved property had already been sold to someone else, which is contrary to applicable regulations. We understand the same sales-person who took the payment also sold the property several weeks earlier. To me this is fraud - taking money under false pretences. They subsequently pulled the sale from under us, without consultation of notification, we found out via a third party. Incredible!! The same sales representative or malefactor as I see it, was extremely rude when we tried to discuss / understand the situation and all meeting requests fell on deaf ears.However, the worst thing is despite breaking the rules, Bovis have refused to reimburse the deposit or the moneys paid for the extras, despite the numerous request over the years. In fact we have had no response to our recent correspondence.We were forced to start our house search and negotiation with another developer again, a year after we first put down our deposit with Bovis.The impact was we have lost the money we directly paid and we have lost money due to the market price increase over the period. Ergo, this translates to a loss of in the region of £9000.00 I have reported this to the National Fraud Intelligence Bureau, although whether they take action remains to be seen. I will purse Bovis through the small claims court as I now feel I have no other options available. For your information. The Longford Park site has had numerous instances of high profile complaints and I am familiar with copious anecdotal instances from neighbours and traders of extremely poor quality builds. In fact the people who purchased the house we reserved, where coerced into moving in without hot water to allow the site to meet its end of year targets. I fully appreciate Bovis often offer what appear to be good sales deals, but the reality is, the savings you seem to make are often lost through poor quality control and inconvenience due to significant remediation, another neighbour needed their whole house re-rendered. Or like us, they will simply take your money and pull the rug from under you.The bottom line is to beware and seriously consider your options before dealing with this company which appears to me more like the front for an organised criminal agency that a reputable developer.
1/5
TrustpilotA truly disgusting company to deal…
A truly disgusting company to deal with. All this company can do is to either ignore you or lie to you. Everything is sub standard and fitted by unskilled labour. So far they have built a roof with no insulation, walls with no insulation, windows and doors not to standard. Ground levels too high, the list is endless. Avoid avoid avoid
4/5
TrustpilotWe bought our new Bovis home in…
We bought our new Bovis home in Maidstone last June, We were amazed at the attention to detail and the finish of our home. We have had a few snagging issue, which you would expect in a new home but nothing major. The sales team when we bought were brilliant, the on site manager was great and dealt with the initial snagging list one week after we moved in. Since then we have been dealing with customer care and, although a little slow, anything else thats popped up has been dealt with. I would have been put off buying our homes after reading these reviews, so this prompted mine. We are very happy in our new home.
4/5
TrustpilotWe bought a Bovis House in October 19…
We bought a Bovis House in October 19 in Flore. The service we have received from the sales office to the site manager has been great. I can't say it's been trouble free and have had a couple of leeks and the odd bits of snagging, but they were resolved very quickly. The house has been signed off now and we are in the care of customer service, so it may become more difficult, but up until now it's been great and love the house.
1/5
TrustpilotI would never buy a bovis (now Visty)…
I would never buy a bovis (now Visty) home again. No wonder they changed their name. We had a long snagging list when we first purchased, someone csme yo look at it and promised to return. No one ever has. My husband ended up gaving to sort the wrongly connected soil pipe causing sewage smell in the kitchen. Substandard workmanshil all round. Obviously the company has skimped in their workers preferting to pay rock bottom rather than skilled workers. All profits going to people at the top. The company is a disgrace, no wonder they have cganged their name.
1/5
TrustpilotUseless
Bovis Homes have sold patches of land on the estate on which I live to some dodgy property management company who are now seeking to extort residents out of a ‘service charge’ fee for the supposed upkeep of these patches, even though they are hundreds of yards from our homes and of no benefit to us, and our homes are freehold anyway. Six years on from the purchase of my property, I have discovered that Bovis STILL haven’t completed the legal process by which the local council adopt the estate because they have failed to carry out remedial works. Nor have they created a residents’ association, as they were contractually required to do. Had they done either of these things, residents would not have been exposed to the extortion currently being attempted by the property management company that Bovis appointed. Based on my experience, I simply cannot recommend that anyone purchases a property from Bovis because you will still be slapped with rising service charges even if your house is freehold. I have appealed to Bovis to intervene with the property management company, but thus far they have done nothing but come up with lame excuses. However, as the saying goes ‘sunlight is the best disinfectant’, so hopefully in sharing my experience, other potential Bovis customers will think twice before purchasing a property from them.
1/5
TrustpilotSome of the worst workmanship that I…
Some of the worst workmanship that I have ever seen. Terrible customer service!!
1/5
TrustpilotBe prepared to have to fight to get…
Be prepared to have to fight to get everything put right and wait in the house for months on end for builders not to turn up. Terrible customer service.
1/5
TrustpilotI would not recommend bovis to anybody
I would not recommend bovis to anybody. Unfortunately I can’t give them 0 stars so begrudgingly they have 1.Hera are a few of the reasons why I rate them so badly:1) They built our house wrong and had to knock it down delaying our completion date by months. I had to walk them to our plot and explain what they had done wrong.2) They gave us the wrong plans when we reserved the house. Our property has dorma windows on the top floor and we were sold a full height three storey house. Again I had to take them to a plot and show them photographs of what we had signed for and how the property they were building was different.3) the sales team, site managers and customer service staff have all been useless, never returning calls, answering emails and on occasions incredibly rude and insulting. I was told after moving into my property by the site manager that I “had not paid enough money to expect a good quality home”. Unfortunately they don’t put this on the brochure.4) Endless snags, some we have had to involve outside agencies in. Three years in and we are stil fighting. 5) on the occasions they have fixed something they’ve broken two other things in the process. For example they re-tiled the bathroom following a leak and managed to crack a floor tile and brake the shower screen, which we are now in our 6th month of battling with them to come back and fix. I could go on forever. I was going to make a list of the positives as It would have been quicker but there really aren’t any. My only advice would be if you are reading this before you have committed then run for your lives.
1/5
TrustpilotExtremely poor sales woman
This isn't about a brought bovis home but a terrible experience me and my husband had at the longhedge village, amesbury show home on 07/02/20 @1400.We walked into the office asking to view the show home as we have been looking around the area for our perfect home. The woman who was working at the time said "sorry we only have a 5 bed show home" and looked at at us up and down. We said "yes, can we view it please" she then went on to say that only people who wanted to buy the 5 bed home were allowed to view it. So we asked if we didn't look good enough to buy a 5 bed home and she came back with a very sarcastic comment. We were in fact looking at a 5 bed home, but if we weren't then why couldn't we go into the show home and look at the quality of the build? We're both really disappointed with this ladys reaction and now want nothing to do with bovis. It's a shame how one poor sales woman can ruin a potential sale or more!
2/5
Trustpilot2 years of excuses and poor workmanship
Been in our house 2 years. We’re very lucky compared to others that we had lots of snags (115) - but no structural issues unlike others.Customer service is terrible. If you don’t get snags completed before you move in, you’re in for a very very long wait.Bovis have no pride in their work. Very much a ‘that will do’ approach. Such a shame when you compare to other house builders.
5/5
Trustpilotperfect
Purchased our home in Berkshire and it’s beautiful, finished well and the company are in constant contact ref any snags we may have. Sales and site teams have both been excellent.
1/5
TrustpilotSales staff were exceptionally good but…
Sales staff were exceptionally good but all of the problems come when you have completed and are dealing with snagging. We had a extremely good site manager Who was so helpful but they are all controlled by customer services who are awful. Lost track of the times I’ve phoned to be ignored and/or lied to. I’d wouldn’t reccomend to others
1/5
Trustpilot1 Year in and still having to fight to get things rectified
We have been in our new Bovis home for over a year now. We have had several snagging issues (which you expect with any new build), dates provided by Bovis where the contractors haven't turned up and we have lost holiday/pay. Our back door still lets in water and our drainage problems are still not sorted out. They break their promises at every turn. The only way we have got anywhere is by going to a national paper and contacting the CEO of Bovis directly. This should not be the way people are treated. All sorts of promises made prior to purchasing and even put on writing .... not fulfilled!!!!! They count on you not having the strength and money to keep going. Many many in the same situation on the Bovis site at Boorley Green, Botley, Hampshire. For your own sanity, please do not buy a new Bovis home.
1/5
TrustpilotI would not recommend Bovis homes to my…
I would not recommend Bovis homes to my worst enemy. They are truly deceptive, at first we we're happy with our home. However, when we came to remortgage we found we'd been caught in a con. The title on our property gives rights to CP Bigwood LTD or SDL Property Management (they keep changing their name) to charge us for a certificate of compliance when we remortgage or sell the property. Bovis refuse to admit that they have anything to do with this and have now just stopped responding to e-mails. I don't understand why companies can't make money honestly and have to rip off their customers by putting in shady practices like this.
1/5
TrustpilotNothing but pain from start to finish
Nothing but pain from start to finish. Very poor quality build an absolute lack of attention to detail or willingness to fix snags from 15mm gaps under doors, un-level floors, radiators not plumbed correctly, mould from a lack of drying out and scuffs and marks from the tradesmen. Arguing with them over every point, completely unwilling to go that small extra step to make you feel like a valued customer. DO NOT BUY BOVIS!!!!!
1/5
TrustpilotDeliberately fit faulty items and bodge up the work when you are in!!!! Avoid avoid avoid!!!!
Since moving in to our property in September 2017 we have had nothing but problems regarding several issues.We are due to be having our 3rd front door installed (yes 2 they have put in already are faulty and warped).We were told by another neighbour in the street that the subcontractors who installed the first set of doors advised Bovis that several of the doors were warped and were told to ‘get on and fit them’. They would not disclose which other neighbour had a faulty door and funnily enough it was us.Another door was installed and we notified them immediately that the door did not sit right to the frame and we could in fact see daylight through the front door. This was discussed in April 2019 and it has only been confirmed now that it will be fitted early next year (still awaiting confirmed date). We have had to fight the aftercare team to get a replacement. 2 full days and 2 half days I have had to take out of my work holiday entitlement because they have simply tried bodging the job to try and get it to work claiming it was the lock which we knew it wasn’t. Again, the company don’t seem to care about the implications this has on the customer and what the customer misses out on because they cannot get things right without requesting you be available for many inspections.Our front porch has been peeling ever since we have moved in and despite several emails and chasers we are no further forward with getting this sorted and not even had an acknowledgement that someone will sort this. Again, trying to bodge the work by painting over plastic and expecting it to work, only to start peeling again a few months later.Damp in the bathroom which took 3 visits for them to come out and rectify. Guess what, again more time taken off of work to be available for this. Fan clearly not adequate to clear moisture from the ensuite is the reason for this issue but they point blank refuse to replace this fan to the same one fitted in the main bathroom and say ‘open windows’. I have had an independent damp expert advise me that opening windows in the colder months will simply make the issue worse as will add moisture to the room (we will wait and see if the issue will resurface).Now Bovis have finished building and selling at the site it would seem that they do not care with trying to get issues sorted.You would not buy a brand new car and expect to be taking this in to the garage 5 or 6 times to bodge work up so I do not see why they think it is acceptable to do this on many peoples biggest purchase of their life.I would be certain to never recommend Bovis to anyone I know and will be sure to attend new development sites over the coming weeks to ensure people considering purchasing from them are aware of the terrible service that is to be received.
1/5
TrustpilotThis company is a joke
This company is a joke. We brought a five bedroom home in Wokingham two years ago since then we have had non stop problems. We have so many outstanding snags still. The management is so useless they have no clue about customer services and how to treat their customers. Once they have your money they don’t care about you or your house it don’t matter how stress you get.The Wokingham customer care has been disgraceful we are having to accept patch ups around our property because they refuse to properly fix the the rubbish work they originally done. I am so fed up of these money making fools.Take my advice do not buy from Bovis.Most of my street have face this crap service from Wokingham Customer Care they should fire the whole lot and start over again and get people in who feel some empathy for customers who are having to deal with stressful day to day rubbish all due to the rubbish customer care.
1/5
TrustpilotI would not trust this company to build…
I would not trust this company to build a house out of lego.Really poor communication, no reply when leaving voice mail or emailsFailed to correct massive snag list, And now giving themselves a pay rise. Hope you choke on my hard earned money.
1/5
TrustpilotWorst company in the UK
These fools are not even capable of using a telephone or even communicating. They couldn't even get there own sales office tel number right on the emails that they did mange to send!How on earth they still sell homes is beyond me.I think they must get there staff from the lobotomy dept of the nearest hospital, in conjunction with the McDonald's staff rejects.Most of there homes are built where the sun don't shine, which is exactly where they belong!Best you look elsewhere or you will find out why there is so many bad reviews!
1/5
TrustpilotThis is my 15th month have major…
This is my 15th month have major issues, they sorted , but minor issues they are not sorting and some customer care service personnel need to be retrained about handling the cases very poor very poor service
5/5
TrustpilotVery pleased with their service
Not sure why only frustrated people leave reviews, which obviously are bad. Living in my second Bovis house now, i find the house very nice and the faults i had with the property are nothing to worry about. You don't go and buy a car and expect no faults. And if it breaks down , it's obvious that the manufacturer will try to fix the faulty part , rather than replace. I believe people don't understand the meaning of the word "fault" . I had a good home demonstration where i was explained everything about the house and it made sense. I'm enjoying the house and i wouls buy again anytime.
1/5
TrustpilotBuying from Bovis has proved to be the…
Buying from Bovis has proved to be the worse decision possible, not only do they lie and make endless false promises, they put on a fake smile to start with and manipulate and lie to get you to sign paper so they don’t have to do any snags (endless amount wrong, several doors lock didn’t even work).Clear and blatant lack of quality and care, checks are not done correctly!Been waiting 6months for snags to be complete, left them a key for the flat for 5months, promised be within a week when we first gave them a key......what a joke.Have an excuse for everything and clearly have no interest in doing a good job, don’t even manage the site to standards and will dodge any responsibility, even when five different parties all say this comes under their responsibility. Terrible business which hires useless employees, and seeing them describe as bullies makes sense, unreal, don’t buy from them!
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Northampton has the most, with 514 reviews rated 2.3 out of 5, followed by Stratford-upon-Avon with 509.
The five Bovis Homes West Midlands offices, by town:
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