Bovis Homes West Midlands estate agents in Northampton, Stratford-upon-Avon, Long Marston and 2 more

★★★★★ 1/5

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Management fees a disgrace

Rating only, no written review.

Dan · 20 January 2021 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

Trustpilot

Dreadful build quality and design

Dreadful build quality and design. Little thought given to logical layout. Therefore if you are in a semi detached they put both lounges next to each other with a breezeblock and plasterboard partition wall. Brilliant work Bovis! You can hear everything. Thudding footsteps also because they put the flimsy floor across both properties to cut corners. I expect a little noise but I may as well be living with the neighbours. This being a £370k house by the way. Weatherboard outside coming off after a year and a half. They don’t care. They are sunning themselves in the Caribbean with the profits they make for lousy houses. This country is bottom of the heap in Europe for bad building and Bovis at the forefront.

Brian · 13 January 2021 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

Trustpilot

The issue they put people to play in…

The issue they put people to play in media to change people feel to buy house after they buy found the reality about Bovis . Or some staff of Bovis write good review .To honest i met many people work for Bovis they buy from deferent company not from Bovis why? even them staff.please do not buy from Bovis there many company best and very good care . the Manager of Bovis did not care if your house fix or not.6 months for pain and more and more

David · 18 December 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

Trustpilot

*** Over 3 Years to fix a porch and the street left like a bomb site ***

If I was to say that I have several emails regarding sorting out a porch would be a massive understatement. I have checked my inbox and have well over 100.Moved in September 2017 and noticed beginning of 2018 that the porch was peeling on our Southwold. Firstly they tried bodging this up by painting it (bare in mind the porch is plastic). As you can imagine this did not work.Fast forward to summer of 2020 (Yes 2020) and we finally had our porch replaced. This has been after years of fob offs about the porches being sent damaged and me constantly chasing for a resolution. The porch was fitted while I was working so it was only upon completion that I could inspect it. The porch fitted was worse than the original. Substandard quality finish and filler all over it. So noticeable it would question as to who they have supplying these porches.Since this there have been 2 porches sent out to us to be fitted and these are even worse quality that what they have already fitted (didn't think it would be possible but it is) which I have refused to accept.We have currently been left with sourcing an alternative ourselves. We have sourced this and put the cost forward to Bovis which they have accepted however expect us to fork our thousands of pounds of our own money and wait until they are ready to refund us. I have requested a same day transfer as I am sure many people can agree that a few grand is not pocket change. As it stands I have been waiting the best part of 3 weeks to be told if this is possible or not.From a residents perspective. Our area of the development has been completed over 3 years now yet the road has still not been adopted. What should be grass along the footpaths has been left year on year to allow weeds to grow as high as 5 foot!When they do cut the trees it's done with so little care that debris has been fired the best part of 20 feet from the ditch to our front doors, striking our cars and front windows.Recently had to dig up everyone's gardens because the roads wouldn't be adopted due to them planting our boundaries too close to the curb (yes took them 3 years to notice). Left mud all out the front of residents houses with no rush to 'make good' the mess they have made. Been 3 weeks now and they have still not rectified the mess to the front of peoples properties.Anyone considering buying from them should seriously consider. While there have been instances that have been rectified, on the whole once you are in they couldn't make it any more blatant that they don't care.

Steve · 9 December 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 5/5

Trustpilot

Fantastic Experience

Our experience with Bovis has been nothing but positive from start to finish. Having moved from another new build property the difference in build quality and customer service really is night and day! Since completing the on site staff have been excellent, snags were checked within a week and resolved quickly, help is always on hand and builders are very friendly, always saying hi, have smiles on their faces and take a genuine interest in our lives. I wanted to say a special thanks to Scott the deputy general manager at Honeyvale Gardens. Every member of staff we experienced along the way has been fantastic, but Scott really goes above and beyond, he could not do enough for us and has turned our experience from a good one to great one. He is a huge credit to Bovis.I would absolutely recommend Bovis to anybody looking for a new house. We are over the moon with ours and the service we received along the way.

Sam · 9 December 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 5/5

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Moved in November 2019 linden harpers

Moved in November 2019 linden harpers heath Doncaster.Sales staff made the move smooth.Site Manager Kevin Brennan couldn't do anymore to help. Snags a little slow to resolve but given the pandemic safety comes first in my book. Customer service & aftercare is awsome don't listen or belive what you read. People are quick to be negertive. Well done team linden / vistry.

Paul · 3 December 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

Trustpilot

Shocking company

Shocking company. Bought a house in 2010 and the road has still not been adopted by the council due to Bovis Homes erecting a Lowe level fence around the pedestrian walkway alongside the close which is against planing regulations and very dangerous as all pedestrians have to walk on the road. We have tried to speak with someone of authority but can not get past the customer care department. My advice is don’t buy from Bovis Homes.

Darren · 1 December 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 5/5

Trustpilot

AMAZING experience at the Willowdene development in Bristol

I am shocked at the amount of bad reviews on here because our experience with Bovis has been nothing short of perfect from start to finish. Since completing, the customer care we have received has been 10/10. The site managers are always knocking on the door to check we’re ok and settled and Chris, the assistant site manager for our site, made sure we were booked in for a snag walk around straight away so that we can highlight anything we’ve noticed since living here. Snags we have noticed so far have been extremely minimal and the overall finish of the property is to an extremely high standard. Our site is the one on Charlton Hayes, Bristol in the willowdene part of the development and I can honestly hand on heart recommend a bovis home here to anyone who wants to buy top quality new build, with excellent aftercare and customer service throughout. Our completion day was excellent, smooth as anything and that’s all thanks to the site team here (Big shout out to Colin, Martin, Carole, Chris & Ash!) People are always so quick to come to sites like trust pilot and write bad reviews but I wanted to come here to give an honest account of how amazing our experience with Bovis has been. We are THRILLED with our new home and cannot thank them enough. :)

Ellen · 1 December 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

Trustpilot

Bovis and their lack of honour

At the estate where we bought our house, which is a Bovis homes site, house designs are lovely and the size of estate is lovely and the village is perfect.It is such a shame that all the promises of good aftercare service and completion of a country park that completes the estate, are all lies. They employ contract companies who have no supervision and snags and shoddy work takes ages to have corrected.The country park should have been completed when 70% occupation of houses was achieved. Occupation is at 98% and has been so for over a year, and the slowness of work and the terrible quality of the work is so below the required standard. The land has been left unfinished and was behind schedule due to the incompetence of Bovis, now after 6 weeks of rain the area is not safe and children have been getting stuck in the mud. Despite trying to contact the Director in charge several times to bring the health and safety issues to their attention, no response has been received back by our committee secretary. The residents of our estate are so angry that Bovis are reneging on the contractual sale promises.They had a bad reputation a number of years ago and like so many people we thought they had improved their customer service and quality of work but no this not the case. So many complaints have been made by all residents about how disappointed the standards are in the finished product, but Bovis just treat everything with contempt.

Valerie · 16 November 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

Trustpilot

where is the Goverment from that pain

I do know what can i say and what can I write that companies do not care about anything I feel government support them because I told I will take legal action the meaning for they said to me hate your face on the wall.who save us ,trust pilot is good web the must handle that to the government to people pain the voice as well.

David · 16 November 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

Trustpilot

I’m hoping they improve but we had a…

I’m hoping they improve but we had a terrible pre-purchase experience so pulled out. Reserved a £1m home but we received no updates on revised build dates or any communication unless we pushed. We were meant to be moving in in October but the house hasn’t had a brick laid! Understand the Covid issues but we were not being kept up to date and this one simple thing of communication made us pull out as we thought if this is the service we get pre-purchase, what will the post-purchase customer service be like?

Claire · 12 November 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

Trustpilot

Just terrible.

Rating only, no written review.

Simon · 10 November 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

Trustpilot

Bovis ...inaccurate advertising

I have been looking for a house for over 6 months and considered a couple of plots at various sites across Wawickshire. Each time I ring up for a sales enquiry the deal changes. Their website does not correspond to what is actually on offer. Different prices/incentives and often the adverts contradict. They need somebody to accurately keeps there details correct on the websites (as often you can't get somone on the phone - sign of the times I guess). Their website is often the first place people go to get information and no point if the information is incorrectPoor sales. God knows what would happen after you reserve and leave a deposit

Manny · 31 October 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

Trustpilot

Dreadful

Dreadful, I will never buy a new build again. They have ruined the whole experience, poor finishes, poor customer service and the landscaping was never finished. Our area customer service manager for the Cotswolds, is a cowboy. He’s rude, ignorant and think he knows everything, a guy who thinks he can marlarky his way though a conversation. I’m a young adult and not stupid or naive, he gave the impression I was being very awkward and would make up silly reasons for problems in my home. For example, my carpet was malting since day one of moving in, 18 months down the line I was Informed by him it’s a 1 year life carpet. I would advise anyone buying from Bovis to stop and find a more trusted builder, I wish I did my research before proceeding.

Mr · 29 October 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

Trustpilot

Would of left a minus score if I could

Would of left a minus score if I could, Company is a massive joke!!!! Rush the sale and get you in then, take the absolute mick!! 5 attempts at squeaking floorboards and still not done. Wonky floor tiles to the point a sort won’t open. Owen from vistry southeast’s answer was cut the bottom of the door off. But all our doors have had the bottoms cut out with a bread knife by the looks of it. The quality of the build and repair work would only just pass a gcse exam!!! Been in a year now and still no where forward. Insulation balls came out all over the place and never been redone. Fuming with this absolute shower of a company!! Save your money and avoid!!!!

Matt · 28 October 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Want a job as an unpaid project manager? Sign here!

All smiles at the beginning of my ownership of a Bovis property, but during the last 18 months I have taken on the roll of an unpaid project manager. Bovis seem unable and unwilling to take ownership of any problem, and it is down to you the owner to find the cause of any issue and suggest the fix (difficult when you're not knowledgeable in those areas) . Then the pain begins with getting the problem resolved. During the last 18 months, I have had upward of 50 visits by various contractors (do you like your annual leave from work?) to fix anything from leaks, to replacing the same fixtures and fittings multiple times. Some issues are still outstanding to-date - some of which have been highlighted by a survey (at my cost).I fully understand and appreciate there are problems in life. However, it is not the problem, but how it's resolved that matters - and this is where Bovis fails miserably.Would I buy another Bovis home? No!

Djvrs · 28 October 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 5/5

Trustpilot

Amazing homes

We’ve been in our new “Aspen” home now for almost three months and are completely in love with it. There were a few hiccups from the Bovis sales team but these were minor when you consider they were trying to work during an unprecedented global pandemic. The site manager at Cam is outstanding and watching other houses being built around us with care and consideration is great. Buying our Bovis home is one of the best decisions we have ever made. We have only had 4 snags, all minor and all dealt with promptly and professionally.

Charlie · 23 October 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

Trustpilot

The worst company ever

I bought a Bovis built home and their partner company Chamonix. Chamonix mange the places built by Bovis at a huge cost. It means you not only pay council tax on it but also have to fork out £250 to get three sq metres of grass cut once a month or two. Then when you try to sell it, they take three months to process the application and hold everything up due to a lack of focus or action. I recommend you do not buy a Bovis built home as you will struggle to sell it or get corrective action on faults. Also after four years since it was built, there is still no road surface or pavement tarmac completed.There are muddy roads and numerous potholes everywhere and they refuse to tell you which year this will all be finished as promised.So i bought a house based on their sales brochure promises in a completely finished road of houses and its still not as promised since 2016 when the house was complete.Dont do it, you will regret it......

Dodgy · 13 October 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

Trustpilot

One of the worst and laziest companies…

One of the worst and laziest companies I have ever dealt with. I wish I had seen this page before purchasing a home through them. Be prepared to have awful standard and nobody getting your snagging signed off.

Bobby · 9 October 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

Trustpilot

Run by Morons

I was trying to make an offer on a house with them for over a week. No one answers phone. Left voicemails, emails etc In the end I had to ring around other offices to try and get through to them, they told me that because my online query had the box ticked that said i dont want to be contacted about marketing, they could not ring me.....even though my voicemail said to please ring memadness...as you can probably imagine, i'm now not going to be buying that house

Joe · 8 October 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

Trustpilot

Misled, unprofessional and disappointed

I don't usually write reviews on companies, however this experience was too dreadful to not write a review about. Initially everything was perfect and the sales advisor we were dealing with was attentive and a pleasure to deal with. However as soon as we placed our reservation fee on a plot, this soon changed. The sales advisor went on maternity leave and Bovis Homes hadn't arranged cover in their absence, so all communication was moved to another site which as you can imagine is not ideal for both parties as that site now has double the workload and the buyers have no direct point of contact on the site they are purchasing from. After discovering we were misled in terms of what we could select from the additional options list and our affordability (not Bovis Homes fault) we decided to pull out of the plot. After doing this we were redirected to their Field Sales Manager and all communication funny enough became very prompt and attentive. They did all they could to incentivise us into not cancelling our reservation, however unfortunately this was not enough and we decided to proceed with cancelling. We then had confirmation our reservation fee would be refunded within 3-5 working days... nearly over a month later the refund miraculously appeared. Now for someone of a Field Sales Manager's title, I would have expected a lot more professionalism. Instead I was left constantly chasing with no response and they had completely ignored all calls, emails and voicemails. It was only when I contacted the sales office I believe the refund was processed and dealt with. This whole experience has made it certain that I will never look to deal with Bovis Homes again and my advice to anyone looking to buy of them is make sure you understand everything they are offering/ not offering you before they rush you into reserving a plot because things can soon change once you have signed yourself up.

Matt · 2 October 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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LOOTERS AND CHEATERS

LOOTERS AND CHEATERSI bought a new build 3 bed room property in June for a price of £450K and similar property next door was sold for £395K in July which is less than £40k from the price I paid. The sales people are heartless people, it will be take me several years to save £40K. I always trusted the sales people and considered that the price they quote is reasonable and I believed them, but look at their selfishess, money greedy property builders, no humanity exists in this property business world. Shame on you bovis.

Tamilan · 30 September 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

Trustpilot

Dreadful customer service AVOID

I was sent a message from Bovis homes claiming that a nearby plot was back up for sale at a reduced price with incentives. When i called the number provided they claimed they knew nothing about it and must have been given the wrong number. I was given the number for the development office only to be put through to a woman who I can only describe as less than useless. When I asked about the property she told me "Sorry I don't really know anything about it I'm only a temp worker"!. When I said i was interested in the property i was told to call back 2 days later when someone would know!.I then called the main office who told me they would get someone to call me with the information of the property only to be called by Mrs Useless and informed that i would get a phonecall the next day!I drove to the site to have a look around and i saw red flags and many many estate agent signs as most people are trying to sell their houses already!The next day I was luckily told that the house had been sold by a very rude member of staff!If this is how potential buyers are treated i dread to think how actual buyers are treated.

RF · 23 September 2020 · Bovis Homes West Midlands Long Marston

★★★★★ 5/5

Trustpilot

Overall I recommend

The sales process was particularly seamless particularly after the pandemic. Helpful sales team and even better after sales care. All the minor issues I reported were taken care of in good time and where not immediately available , I was kept in communication all the time till it came. Would be using them again when buying again.

Olakunle · 18 September 2020 · Bovis Homes West Midlands Long Marston