Trusted Agent profile
★★★★★
601 reviews across 5 offices and 2 platforms
Bovis Homes West Midlands has five offices, in Northampton, Stratford-upon-Avon, Long Marston, Kenilworth and Nuneaton. Together they have 601 reviews on two platforms, rated 2.5 out of 5 overall.
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Bovis Homes West Midlands's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotBovis buyers beware
I would suggest anyone buying a Bovis/Vistry home to invest in a professional snagging report on completion. We haven’t had the best of experiences but it Is their Customer Care that leaves a lot to be desired. Lack of communication, over promising & under delivering & a serious lack of ownership of issues in our home. Dreadful.
1/5
TrustpilotAbsolutely Abysmal
Absolutely abysmal following purchase of the property 5 years ago. Many snagging issues took multiple visits to resolve and uncovered cheap substitute materials as a cause. Landscape gardeners that appear 5 years late and in multiple ways damage the landscape they are supposed to be enhancing.Roads still not adopted and tarmaced 5 years on due to disagreements with United utilities (local water company). The senior management including Roger Bebbington couldn’t care less.
2/5
TrustpilotComing across a fast track real estate…
Coming across a fast track real estate company, currently in litigation for illegal transfer of deeds and property assets. Making this aware for all Stakeholders, please feel free to me more questions regarding Bovis Homes, aka Vistry Homes
1/5
TrustpilotWorst company I have ever dealt with
Worst company I have ever dealt with. Were keen to charge me reservation fee and a week later called to say transaction needs to be completed within 6 weeks. That was impossible given I was in a chain and due to stamp duty holiday, banks were overworked. And even before the 6 weeks were over, they decided to cancel the booking without any notice. It cost me £450 in evaluation fee and 6 months in, I am still waiting for my reservation fee refund. Keep telling me it will be refunded on the day when I call.
1/5
TrustpilotHouseofbrokenpromises.net is what we received from Bovis
Houseofbrokenpromises.net is the perfect words to describe what we have experienced. Moving into our forever home in Stortford Fields back in Dec 2018 should have been one of the most happiest moments of our lives. It was what we had dreamed of. This was what we had worked so hard all our lives for. It is what every new home owner wants to feel - a sense of achievement and relief. This was far from the truth. Standing in the doorway of our new home, my husband said what exactly I was thinking ... "Oh crap, what have we done...." We could never have ever expected, from that moment on, that our lives would be changed forever...Breach of Regulations ...Within weeks, we had pages of issues raised with Bovis. Months later, we uncovered numerous serious breaches of Regulations, which to this day, after 2 years, are still outstanding causing more damage to the property. We longed to put our stamp on our new home, but couldn't until all the major issues have been resolved. The property, in its current state is non-compliant to Building Regulations and NHBC Technical Requirements and therefore is unsaleable unless these issues are corrected. By not rectifying the current non-compliant issues, Bovis has breached the legal contract for sale which states in condition 7 that “ the seller will construct the dwelling in a good and workmanlike manner; in accordance with planning permission and building regulations approval; to the standards required by the National House Building Council (NHBC)."Our current outstanding snag list is 52 pages long. Issues raised with a developer, within the first 2 years of warranty, must be put right by them to meet the responsibilities of Section 2 of the Buildmark. Therefore, the ultimate question is, why has this not been the case? We have concrete evidence including an Expert Witness Report by an independent FRICS Surveyor with over 35 years post qualification experience of construction and property matters. We even have written confirmations, which in a court of law is legally binding. Yet still they want to ignore us. I should be resting as I'm battling an incurable cancer, but I can't because I'm also fighting Bovis with this injustice. Read about our nightmare experience at houseofbrokenpromises.net Share to help us and others get heard. Thank you.
1/5
TrustpilotIf I could give no stars I would
If I could give no stars I would! Shockingly bad finish to both the house and the estate as a whole. Very poor customer care all the way up to Area Manager level. Do not buy a Bovis/ Vistry Home.
1/5
TrustpilotPoor standard of work and awful…
Poor standard of work and awful customer service. The sooner I can get away from them the better
1/5
TrustpilotAvoid Avoid Avoid!!!
Avoid Avoid Avoid!!!Avoid these at all costs. Appalling builders and customer care. Bodge up builders, we have had a never ending list of problems including, over priced house, boiler connected incorrectly, holes in brickwork/ missing mortar, water leaking through ceiling from under bath, front door warped, this list goes on.Cretinous con artists, liars and bodge up builders.Avoid Avoid Avoid!
1/5
TrustpilotDropped out of sale
I recently was in the process of buying a property from Bovis - however, fortunately it fell through due to enormous delays and mistakes by their solicitor. Having read reviews on here I always had my eyes open for potential issues that could pop up.The sales team that I interacted with were incredibly friendly and professional, however, there were clear breakdowns in communication within Bovis internally as they told me several times that snagging issues had been fixed, despite this not being the case.
1/5
TrustpilotWorst experience of our lives…
its the worst experience of our lives promised so much.Ended up with a house with cheap Kitchen bathrooms, Leaking garage roof which the continually try to fix on the cheap, all internal door don't fit properly. It goes on and on. Bovis cheap and nasty bodge it builders. If you complain you are ignored straight away. We were lied to to over and over again£450,000 house we were ripped off big time by a bunch of bully boys.
1/5
TrustpilotIf I could give lower than 1 I would they are a disgrace
If I could give lower than 1 I would. Bovis are an absolute disgrace. Our so called premium home has been appalingly built. Some examples: parion not laid to specification causing water to get into the kitchen ruining the tiles. Those tiles have now been up for over a year as Bovis delay and delay. All our showers were bodged in and have had to be replaced. Entire flooring upstairs badly installed so it bounces, sags and isn't properly supported. Stairs incorrectly installed. Mortar weak and crumbling. Thermostat on immersion not correctly wired so water was scalding hot, kitchen not properly finished. Boiler cupboard made from offcuts and many more serious issues. Add to this the thousands of pounds of damage their contractor caused to our home which Bovis simply did nothing about despite multiple complaints and which Bovis are now arguing about sorting. Rather than hang their heads in shame all they do is make everything long winded, slow, obstructive and difficult. They lie, go back on agreements, cite irrelevant NHBC standards and simply try to wear you down so you give up. All they care about is your money and keeping you happy until you give a good rating in the 8 week NHBC survey and then you see the real Bovis. Their culture is toxic and all they care about is saving money. They are an absolute disgrace and we know that, on our estate many others feel the same. Avoid Bovis at all costs they are liars, cheats and totally incompetent
4/5
TrustpilotNew Bovis Home
We got our new home in October and have been very happy with the service received from Bovis, especially Ozi looking after us on site. As with all new homes there have been a few teething troubles but that is to be expected and they have be rectified swiftly with us being kept informed of progress. We are loving the house and the area and looking forward to the weather improving to get out in the garden... not sure Bovis can bring the sunshine but sure they'd try....
1/5
TrustpilotAWFULLY POOR QUALITY HOMES
Decided to rent a Bovis new build ex showhome.All I can say is... thank god I didn’t buy one!!The build quality of this place is beyond awful.I’ve lived in flats, terraced houses, multi occupant houses and all kinds of places throughout my life. I’m well travelled and have slept in tents in the middle of the jungle... so I’m far from being the precious, fussy kind!However... living in this house that I pay £1600pcm for is one of the worst experiences I’ve ever had. Firstly, I might as well live with the neighbours because I can hear their toilet habits, every footstep, every conversation, the dog barking... you name it. The cheap floors are shared across multiple houses so simple footsteps end up sounded like all day long drum and bass sessions. There is next to NO sound insulation and joists are shared too.I have no objection to hearing neighbours occasionally but this is RIDICULOUS... On top of that, the boiler and shower systems are the cheapest they could find. Having a hot bath or a decent shower is almost impossible. Everything breaks or doesn’t work including gas hobs, electrical wiring, doors, locks. It’s just cheap, flimsy crap with zero love or attention to detail involved in anything.And these con artists have the audacity to charge £400k plus for this little box with walls made from plaster of Paris. The UK housing market is absolutely destroyed and is playing a big part in destroying our country. Companies like Bovis are simply profiting from the desperation for housing and building soulless, poor quality piles of trash that will negatively effect the wellbeing of the occupant... because... well... they can get away with it!We’re not spending a few quid on second hand TV meant to last a few years... this is usually the biggest life investment someone will make and saps the majority of their life’s hard earned money whether buying or renting.When will the government step in on this?Enough is enough.
1/5
TrustpilotAwful management
Obviously, this is an organisation that does not care about its reputation and reviews. We have been living in the house for 6 months and a long list of issues seem to be ever-increasing. The site team seemed to be involved in hearing us out and resolving the issues in the beginning and has now decided to drop us like a hot potato. Please steer away from them. I am sure there are better builders in the market.
1/5
TrustpilotNo ZERO otherwise it would be.
No ZERO otherwise it would be.Vile company and utter liars who work for them!Despicable treatment and after care. I dispise every person except 1 at this company (she no longer works for them).Changing plans as they wanted to, falsifying records, deleting documentation, breaking DP laws, 14 months and still have issues reported the day we moved in. Wish we could give the house back! I DO NOT recommend this company or the people within it. Regional Directors and MDs clearly do not care about their customers either. Customer Service.... UMMMM there is none.I work for a housebuiler and would never treat people the way we have been treated or allow them to continue in a house with so many faults. 14 months plus and still not sorted. NHBC have helped sightly!
1/5
TrustpilotWe bought our Dream Home from Bovis but it has turned out to be a nightmare!
We bought our Dream Home from Bovis but it has turned out to be a nightmare!We bought our "premium" property in June 2019 and it has had so many fundamental build defects! From incorrectly wired hot water tank that bypassed the thermostat causing the water temperature to be higher than the point of scalding, to having weak mortar whereby all the mortar to half the height of the house has had to be removed, the flooring upstairs has bodged noggins, not been glue or affixed and the boards fall short of ending on the joists. The stairs have not been installed properly. The patio was built too close to the house causing water ingress and damaging the Amtico flooring which has now been up for over a year and these are just but a few of the defects. Bovis employ delaying tactics, take months to book work in, 18 months from first reporting the weak mortar and it is still in progress, over a year our kitchen flooring has been up and still we don't have a date when it will be rectified. They do not monitor their contractors and even when we have highted to them that the contractors are not working to HSE regulations they have repeatedly failed to do anything about it. They have caused thousands of pounds worth of damage to our property and do nothing but argue about rectifying. I could go on for hours listing the hundreds of snags and defects we have encountered in this "premium" property, suffice to say if I could give them a lower score I would - avoid at all costs!
1/5
TrustpilotNot great
In terms of customer service, they’re ok however we was promised the house would be ready by November 2020. Due to the current situation, this was delayed to March 2021 which we completely understand. A couple months later they told us the house would be ready in June/July and not March. This is the only complaint we have against Bovis as we was supposed to be in our house by now, but it was delayed several times.
1/5
TrustpilotWater logged garden uneven floors windows wring size leaking front door
What should have been a dream home has turned into a nightmare no use of a garden since we moved in 3 years ago down to flooding no drainage. cloakroom toilet part missing causing the toilet to leak damaged woodwork door frames flooring 8 visits to fix it!! Windows all needed replacing new front door as not fitted correctly leaking into hallway. Uneven flooring and they say it’s within NHBC tolerance !!! If you buy one if these 60 minute builds keep back at least £20.000 plus to correct all their cowboy contractors has workmanship
1/5
TrustpilotAwful customer service
Awful customer service, very dismissive of your needs
1/5
TrustpilotBovis and Plumbing - or lack of!!!
I recently purchased a Bovis house which was built around 2002. Just one elderly couple that had lived here before me. The boiler was the original so I had it replaced as it wasn't working well. That was the beginning of everything going horribly wrong. Pipe connectors started popping and leaks appearing everywhere. My plumber was shocked at the bad workmanship and how cheap, inadequate connectors had been used. I only moved in two months ago and already he has had to replace around 6, each one creating nasty leaks leaving stains all over ceilings, walls etc. The worst scenario was last night when what I thought was dreadful rain outside turned out to be flood water pouring through the ceiling in the living room and cloakroom. Dashed down to find myself in 2ins of water in the hallway, kitchen and sodden carpet in the living room. Yet again another connector had burst!! As a recently widowed lady in her 60s this has not been a good start to my new home! I am terrified of going to bed, or coming in if I've been out in case there is another leak. Speaking to some of the neighbours here, it seems that they have had similar scenarios over the last 18 years. One gentleman and his wife had only been living here for two weeks after it was built and Bovis had to put them up in a hotel due to burst pipes in their new house!! This is completely and utterly disgraceful and I fail to see how a company like this is allowed to get away with such shocking and disgusting treatment of the general public for whom they are very grateful for all the money they take off them!!! Surely this should not be allowed to continue?? All the reviews I have read on here, the majority of them seem to feel the same way that I do. Time they should be made accountable!!! Doesn't matter what the age of the property is, if they were built properly there shouldn't be these awful problems. Also saying these disgusting problems aren't just to their new builds - buyers beware!!
1/5
TrustpilotUtterly useless cowboys
Terrible customer service once the house has sold. Took them over a year to inform Thames Water we had moved in leaving us with a huge bill and after telling us they would cover the bill as they messed up are now telling us they won’t do anything. They have done the same to our neighbour and are not willing to help one bit. Totally useless company. If buying from them expect to wait months and months after talking to them and chasing them to get anything sorted, no response from their customer service. Also check the amount of rubbish they leave under your bath, under your turf etc. We found a piece of reinforcement bar sticking out of our grass and tonnes or rubbish under the turf, no wonder it died within months. Terrible company wish I had of just purchased an older house as would have been less hassle completely rebuilding a house than getting Bovis to come and fix a door lock... avoid the cowboys, they are a pathetic excuse of a developer.
5/5
TrustpilotMy boiler broke over the weekend due to…
My boiler broke over the weekend due to a small leak which left our house frozen during a snow and ice filled weekend of weather, this was coupled with being left without hot water. After being recently given the sad news of a very unexpected and life limiting medical diagnosis, the last thing I needed was a broken boiler in a 3 month old property. However the team on duty on the Bovis emergency call centre were absolutely fantastic. The supervisor Rosie was amazing and went above and beyond to help me and my family get some help. She literally called construction directors to get things resolved after the o call plumber from a third party company couldn’t fix the problem due to the manufacturer warranty. Rosie helped out so much. The third party company Barkwell Plumbing, Oakhampton also need a mention as they were brilliant! Their engineer (Mason) provided his own electrical heaters to cover until the weekend was over. Mean while their guy in the office on duty (Josh) was on the case and made sure the job was immediately passed over to the manufacturer (on a Saturday during lockdown!!!) and BAXI immediately started a follow up. BAXI’s customer services were BRILLIANT and instantly tasked an absolutely amazing engineer who provided a friendly, on time and professional service.This combined service of Bovis Homes, Barkwell and BAXI has re-installed my faith that there are genuine people and companies out there who will go above and beyond to help. Thank you all.
1/5
TrustpilotHave my house 4 years ago and since day…
Have my house 4 years ago and since day one, keys given and still building around me. Had a little flood, garden problems, not storage compare to the papers. flooring getting really bad since we moved, paid lots already to fix so many things. Should be a forever home but will take lots to fix they done wrong
1/5
TrustpilotShoddy finishing
Shoddy finishing Promises to sort snag lists never kept unless you have at least 4 mental breakdowns at them! Pass the buck every time No pride whatsoever Will never buy again from them !!!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Northampton has the most, with 514 reviews rated 2.3 out of 5, followed by Stratford-upon-Avon with 509.
The five Bovis Homes West Midlands offices, by town:
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