Bovis Homes West Midlands estate agents in Northampton, Stratford-upon-Avon, Long Marston and 2 more

★★★★★ 1/5

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Bovis don’t care !

Just had a call back from Jeremy at Bovis Homes Bexhill development! Curt and rude ! Unbelievable and totally unhelpful. ! Perhaps he was having a bad day 🤔

Peter · 14 March 2022 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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I bought a house reluctantly from Bovis…

I bought a house reluctantly from Bovis homes after they talked me into it. Since then I have had empty promises, no site manager and my defects have still not been addressed after 3 months. Customer service is appalling they are rude and argumentative and once you have committed they really don’t care. One of the most expensive and stressful experiences I have ever had. I would not recommend them at all!!!!

Caroline · 2 March 2022 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Worst customer service ever!!

Worst customer service ever!!! Avoid them

Jacob · 10 February 2022 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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If only 0 stars was possible

If only 0 stars was possible! Having purchased a home from the higher end of their properties some 10 months ago, we still find ourselves going through 'snagging'.Customer services and support post sale is appalling with this company. So my advice is this, if you buy a home with them make sure you're pretty handy with a tool box and you don't care about warranty or support.Our house had so many minor problems that it was laughable and clearly there is no quality control in place with this company - for example, we had no hot water when we moved in. I asked how they signed it off, and they told me it was rigorously inspected - turns out they'd tested it with the immersion heater on, but the thermostat hadn't been connected by the elctricians, so that provides an example of the type of control processes they have. We've had issues such as brickwork laid so out of line they had to remove our porch and redo the lot. Our current ongoing issue is with the plumbing, every tap and shower rumbles and makes so much noise that they can be heard throughout the house above the sound of the tv.Yet whenever a plumber looks for a solution they require sign off from Bovis, who leave emails on unread for months at a time, leaving you, the homeowner to chase. Even when you chase, they eventually send somebody from the site team who is usually the most inept dimwit you'll ever meet. They don't seem to take notes, they don't email, they can't communicate, they don't turn up when they're supposed to (if they turn up at all). They're often rude, or they constantly blame the contractors, the materials or they say things like -it's within standard deviation - anything other than accept the fault and make a plan to fix it.So, Bovis/Vistry - you'll likely get a decent sized house with ok fittings in a pretty good location. Don't expect most of it to work as it should, don't expect any form of customer service or support and don't expect them to honour the warranty.My next stop is to ring a solicitor and contact NHBC to investigate legal action against them. That should probably tell you everything you need to know

Mark · 1 February 2022 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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If only 0 stars was possible

If only 0 stars was possible! Having purchased a home from the higher end of their properties some 10 months ago, we still find ourselves going through 'snagging'.Customer services and support post sale is appalling with this company. So my advice is this, if you buy a home with them make sure you're pretty handy with a tool box and you don't care about warranty or support.Our house had so many minor problems that it was laughable and clearly there is no quality control in place with this company - for example, we had no hot water when we moved in. I asked how they signed it off, and they told me it was rigorously inspected - turns out they'd tested it with the immersion heater on, but the thermostat hadn't been connected by the elctricians, so that provides an example of the type of control processes they have. We've had issues such as brickwork laid so out of line they had to remove our porch and redo the lot. Our current ongoing issue is with the plumbing, every tap and shower rumbles and makes so much noise that they can be heard throughout the house above the sound of the tv.Yet whenever a plumber looks for a solution they require sign off from Bovis, who leave emails on unread for months at a time, leaving you, the homeowner to chase. Even when you chase, they eventually send somebody from the site team who is usually the most inept dimwit you'll ever meet. They don't seem to take notes, they don't email, they can't communicate, they don't turn up when they're supposed to (if they turn up at all). They're often rude, or they constantly blame the contractors, the materials or they say things like -it's within standard deviation - anything other than accept the fault and make a plan to fix it.So, Bovis/Vistry - you'll likely get a decent sized house with ok fittings in a pretty good location. Don't expect most of it to work as it should, don't expect any form of customer service or support and don't expect them to honour the warranty.My next stop is to ring a solicitor and contact NHBC to investigate legal action against them. That should probably tell you everything you need to know

Mark · 1 February 2022 · Bovis Homes West Midlands Long Marston

★★★★★ 5/5

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My wife and I were very nervous about…

My wife and I were very nervous about buying a new build having heard an awful lot of horror stories about some developers in the area. However, we looked at a few developers and finally decided to buy a Bovis Home at Minerva Heights. The service from day one has been exceptional, first from meeting Craig in the sales office and deciding on which house suited our family best, through to moving in and being handed over to the onsite managers. We have been helped, supported, and guided throughout the whole process and cannot thank all involved enough for the experience. If you are looking to buy a new home at Minerva Heights look no further than Bovis. We have gone on so much about how impressed we are some close family members also now want to buy with Bovis at Minerva Heights. Thank you to the whole Bovis Team.

NLS · 31 January 2022 · Bovis Homes West Midlands Long Marston

★★★★★ 5/5

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Bovis Homes

I've just brought a new home with Bovis, Minerva Heights Development in Chichester and my experience has been brilliant throughout. I feel I have been really looked after by Craig from the sales team, who made my move enjoyabe with his professional, friendly, cheerful and helpful personality. At times he's gone above and beyond to help.Since moving into my new home, Lewis the site manager has been amazing at taking on board any minor snag issues, with a smile on his face.Thank you Bovis team!

Claire · 30 January 2022 · Bovis Homes West Midlands Long Marston

★★★★★ 5/5

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BOVIS HOME

I have just bought and moved into a new build house on Minerva Heights in Chichester, West Sussex. The property is excellent quality 3 bedroomed detached house. The Aftersales support from Bovis has been excellent. I had no major problems with my house. I recommend anyone to buy a Bovis House.

Mike · 30 January 2022 · Bovis Homes West Midlands Long Marston

★★★★★ 5/5

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new home at Minerva Heights Chichester

recently moved into our new home. The stressful pre completion was made smoother by Craig and Levi from the sales office. The on site lads pulled all stops out to get us in on time. Snagging such as was needed was dealt with by Lewis and Chris and carried out by the onsite trades who all did their bit no matter how small without fuss. Nothing was too much trouble. Yesterday Craig laid on drinks and cream tea so that all the new neighbours could meet each other. Only negative comment would aimed at the fencing contractors on site.

TL · 30 January 2022 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Shocking service - customer care dreadful

Shocking service, 2 years in a property still ongoing issues. Windows in my girls rooms are incredibly drafty. We have put in blinds and thermal curtains. We have had Jon out again with his endless excuses the answers basically today are put the heating on full and our daughters must have cold leg syndrome!!!! I cant even be bothered to explain all the issues on here just want people to know how bad the service is and how bad the customer care is and how bad it is that the managers just blame all the contractors and take zero responsibility but they must have a great book of excuses to do the job!

Amber · 24 January 2022 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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They will Take your Money

They will Take your Money and take money for Extras than pull the House from Under your feet.I was supposed to exchange and complete by the 17th of Dec 2021 .Due to the chains solicitors having Covid and peoples mental health issues no completion took place .Bovis was fully informed at all times .They then mentioned they will want more money as new year house prices are increasing ,that i said will be okay for the new Year exchange and completion but they still pulled all the legal papers from my solicitor refused to say why we cant buy there house and are cowards still to not give a truthful answer.This is peoples lives there playing with as well as stealing ones money there the most disgusting Home builder i have ever come across i do suggest not to buy from them unless your a cash buyer, and can do all they tell you you to do, as they will if not just sell your Home to someone else ..

Greg · 4 January 2022 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Shame you cannot rank zero stars

Shame you cannot rank zero stars. Do your homework, search on line. When something goes wrong with a Vistry home you are left high and dry. They treat their customers with contempt

James · 28 December 2021 · Bovis Homes West Midlands Long Marston

★★★★★ 5/5

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Very friendly staff at Bishop's…

Very friendly staff at Bishop's Stortford, Ben in particular

Speechless · 23 December 2021 · Bovis Homes West Midlands Long Marston

★★★★★ 5/5

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Edwalton Fields

Recently moved into our gorgeous new property and it was worth the wait. Appears well built and the snags we did find were resolved quickly. Sales team, primarily Leah, were helpful and thorough once they got additional hands in to help, constantly made sure we were updated with any delays and all necessary paperwork. Builders continue on site but are friendly and attentive to the continued upkeep of the properties already built so as not to cause us any problems.

Mani · 23 December 2021 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Disgusting company, Directors do not care.

Bovis changed the terms of an agreed deal which lost me about £9K, were unable to provide full details of the property and asked me to stop asking their solicitor questions (why not just answer the questions?). Following purchase I identifed the entrance to the drive was too steep, they agreed to lower it -6 months on I've had 2 meetings with the same people to discuss and agree actions, they even did some work -to be put back at the same height. Sheer incompetence. My kitchen needed most of the units correcting, major leak in the shower, a shower that didn't work for 6 months, guttering leaking (originally expected water to go uphill, I guess just being bodged instead is an improvements of sorts), front door is bent and leaves a gap...I could go on. Lets put it this way, they can't get the big stuff right so you end up ignoring the small things.Emails to sales, site and senior management -including the MD are pointless. Ignored by all. The only language the company understand is legal. For the sake of your own sanity, look for an alternative housebuilder -although bear in mind Bovis is part of Vistry, which owns Linden and Drew Smith. 1 Star because zero or negative is not possible.

Mr · 22 December 2021 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Would give this one star if possible

Would give this one star if possible. They have non existent customer service. Takes me thirty mins to try lock the door every time I use it because of their inept door assembly

Renata · 2 December 2021 · Bovis Homes West Midlands Long Marston

★★★★★ 5/5

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5* to Bovis at Judith Gardens!!

5* to Bovis at Judith Gardens!!! The sales team as well as the site team are amazing, going above and beyond in everything possible. They literally couldn't do anything more to help. Amazing process from start to finish! Big shout out to Joel, Helen, Stuart and Elaine - thank you for helping us with our dream home.

Rachel · 10 November 2021 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Was looking at the Hazel on midfields…

Was looking at the Hazel on midfields site cam. Been looking for some time. We found that at the sales team would not take us seriously. In the end we looked at the newland site up the road. Bovis you lost out on a sale would not recommend. We will be in are newland home by Christmas.

Nick · 5 November 2021 · Bovis Homes West Midlands Long Marston

★★★★★ 3/5

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Had no street lights outside my house…

Had no street lights outside my house for over 2 months and after ringing customer service still waiting for light to be repaired. Barracks Road, Fremington. Rang today so hopefully it will be sorted.

Alan · 4 November 2021 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Worst customer service. Avoid like the plague.

Served the country for 26 years, went with Bovis as they offer a military discount. Yet again service people treated like second class citizens because the directors wanted to tie in with a 4 week completion and charge full whack. Paid our reservation fee and the next we heard from Bovis they were refunding our deposit. Made up some story where they said we’d been called (lies) and then had the nerve to offer us another plot. Avoid them like the plague. Dodgy and underhanded company with zero customer service.

Lauren · 23 October 2021 · Bovis Homes West Midlands Long Marston

★★★★★ 5/5

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First class all the way through!

We were understandably very wary about buying a new Bovis/Vistry home, having read some of the reviews.Our ‘Linden’ home in Shrewsbury is excellent in every way.We have no complaints whatsoever - from initial enquiry, through the sales/completion process and eventually moving in at the end of June.Everyone has been first class.Very few snagging issues and those that were discovered were rectified promptly.Maybe we dropped lucky…. but Kerry and the sales team, and Ben and Pete (site management) are all a credit to the industry.

Eric · 17 October 2021 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Bovis/Vistry/Linden - The Whole group is an appalling excuse for a company. AVOID AT ALL COSTS

Where do you start with this deceitful group of companies. We reserved a property on the Vistry Group's Seamer site near Scarborough and proceeded towards exchange. A property reservation fee of £500 and £700 of legal fees later my solicitor discovered a public right of way running immediately at the back and the side of the property which wasn't on any site plans displayed in the sales office, wasn't on any plans supplied to us and wasn't once mentioned to us by sales staff. Indeed the right of way was located on land misleadingly shown as belonging to our property and the neighbouring property on the sales brochure and our supplied details. Further, on our home demonstration we asked the site manager the location of our boundaries and he was extremely economical with the truth on two separate occasions as to the location of the boundaries and again didn't make us aware of the public right of way. Thankfully our solicitor was doing her job but at that stage we were £1300 out of pocket. We had to pull out of the purchase but agreed to reserve a different property with the Vistry Group on the Heartlands site in Driffield transferring the resevation as we were worried about losing our sale.We managed to keep our buyer sweet and were assured of a September completion in writing for the new reservation (agreed verbally by the site manager and in writing by the site sales team). However, we should have learnt from the previous reservation that the Vistry Group could not be trusted. Two weeks before the agreed completion date and despite a month of desperately chasing Vistry to confirm the date officially to our buyer's solicitor only to be greeted with complete silence, we were dropped the bombshell with absolutely no valid reason that the completion date was now October. Not only did this mean that both me and my buyer now had to pay stamp duty it also meant my buyer finallly lost patience and pulled out of my sale. This was despite the Vistry house being finished!After a formal complaint to the Vistry Group they then mysteriously agreed an end of September completion knowing that my sale had fallen through! We were promised that Vistry would be patient and wait within reason for us to find a new buyer given the appalling way they had behaved so far on both plots. But lo and behold just 10 days past the original agreed completion date the house was put back on the open market without even telling us or our solicitor! We found out when we visited the property and the sold signs had been replaced with For Sale signs! I am now out of pocket by a further £600 giving a total loss of around £2500 counting cost accrued on my abortive sale so far.Both purchases fell through solely as a result of Vistry Group's deceit, lack of ethics and total incompetence. I haven't even been offered my reservation fee back! I will now have to take legal action against this appalling company at further cost. Please please do not deal with this shocking company. Just read some of the reviews. I have purchased 3 new builds with various builders and I have never dealt with a company as bad as Vistry. AVOID AVOID AVOID. Although reading other reviews of Vistry, Linden and Bovis it would appear that I have had a lucky escape!

Jes · 15 October 2021 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Appalling after care failed to complete…

Appalling after care failed to complete on time making empty promises to rectify problems and issues nobody takes any responsibility after completion All mangers pass failures on to others nobody answers your calls or gives any solutions hide behind checklists notworth the paper written on failed to check pluming on completion causing thousands of pounds damages to clothes . I would never recommend bovis to anyone my patio floods and my garden remains unfinished and on a downward slope !!!!!! If I can give anyone advise employ a snagging company before you sign on the dotted line 180 snags in my house still not rectified 10weeks later . TheyGot your money now your stuck !!!!! Don’t do it I will keep you posted I love my home however bovis have let me down they claim to care about the community ummmm no !!!!Time fir solicitors 😡😡😡😡

Sue · 11 October 2021 · Bovis Homes West Midlands Long Marston

★★★★★ 1/5

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Whatever you do in your life…never buy…

Whatever you do in your life…never buy a Bovis Home.

Frank · 25 September 2021 · Bovis Homes West Midlands Long Marston