Bovis Homes West Midlands Long Marston reviews

★★★★★ 5/5

Trustpilot

carla and francisco

We, Carla and Francisco would like to thank a lot to Chus -Sales Assistant who is helping and supporting us a lot yesterday (03/10/2026)at Kidlington, oxford. She was one of very good example who explained beautifully about the process on how to buy a house with bovis home. However, we need to save a deposit first and we are very happy with all information for what chus talked about it. Chus is very nice, approachable, warm, welcome, friendly and helpful person. We are very fortuned to meet her yesterday. I like the way Chus said to us we should not worry about the age when we buy the house. Thank you Chus for your hard work and convince us to do the right thing first. Hopefully, one we will have a house from Bovis home thats part of our future aim.

Carla · 4 October 2026

★★★★★ 5/5

Trustpilot

I purchased my plot in March and…

I purchased my plot in March and completed in June. The process from the start to finish was excellent. The sales representative Debbie at Bucklers Park was superb and the smooth move team were great! You hear some horror stories of new builds but this is my second (first was a different builder) this house has been finished to our exact specification and what our independent snagger said ‘was a very well built property’. Our after sales site team have also been amazing and so efficient at getting our small issues resolved and always easy to get in touch with . I would give 6 stars if I could. I am now settled in my beautiful home and glad I bought with Bovis

Denise · 26 September 2026

★★★★★ 5/5

Trustpilot

Our experience with Bovis Homes so far

Our experience with Bovis Homes so far, right through to reserving our new home, has been wonderful. A special thank you to Sylwia, who has been friendly, patient and incredibly helpful throughout. She has taken the time to answer all our questions and provided continuous support, making us feel welcome and reassured at every step. Her care and professionalism have given us real confidence in choosing Bovis Homes. Thank you for making this important milestone such a positive and enjoyable experience!

D · 18 September 2026

★★★★★ 5/5

Trustpilot

Willow Park-Janina

The journey of finding and getting home obviously requires deposits, qualifications, and all the necessary prerequisites. However, what truly makes the difference is the intent, attitude, and approach of the person on the other side of the table. I feel incredibly fortunate to have met such a lovely person as Janina. She may have been doing her job as a sales professional, but for us, she became so much more than that. She became someone who genuinely understood what finding the right home meant to us. Having the right living environment is extremely important to me. This is where life unfolds every day, and as parents, one of the greatest things we can give our children is the right environment in which they can grow, feel safe, and create wonderful memories. And we feel incredibly fortunate that Janina helped make this possible for us. She went above and beyond to ensure that we found not just a house, but a home and a wonderful neighbourhood. We are extremely happy with where we are today, and a huge part of that is because of her. Janina, THANK YOU doesn’t quite feel enough. You will always be remembered by our family, and we will certainly have a story to tell our friends about the experience we had with you. What started as a professional relationship naturally developed into something much more genuine and personal. That is something very special, and not something that happens every day. Without you, we genuinely don’t believe we would have achieved what we have today. Thank you for believing in us, guiding us through the journey, and ultimately helping us find our wonderful home and the great neighbourhood of Willow Park, Buckingham. You will always be a part of our story. Thank you, Janina. You will be remembered, mate. ❤️

Bharath · 9 September 2026

★★★★★ 5/5

Trustpilot

Great experience so far! Gav and Rhodri

The purchase experience so far has exceeded my expectations. Gav has been superb, and I was also today delighted by the customer service shown by Rhodri as he carefully explained the “extras”, what was possible and how much things were going to cost. We didn’t feel rushed, pressured or hard sold. None of that. I think we ended up with the best possible next steps. Let’s hope this experience continues into the move in and beyond!

Chris · 5 September 2026

★★★★★ 5/5

Trustpilot

Exceptional service at The Riverside, Drakelow

We cannot fault the service that Bovis have given us. We have just reserved our property and Bev Horan has been exceptionally helpful both in dealing with administrative matters and choosing the extras for our new home. Our thanks go to Bev for everything she has done for us. She is a credit to Bovis.

Paul · 4 October 2026

★★★★★ 5/5

Trustpilot

Fantastic experience with Colin & Rachel at Quantum Fields, Littleport!

We reserved our new home at Quantum Fields in August, and the entire journey has run incredibly smoothly so far, from day one. Colin and Rachel have been absolutely excellent. They guided us patiently through the entire upgrades process and took care of every single detail. When we hit a snag with the online portal not working, Rachel was on the case immediately and got it sorted, so we could finalise our upgrade purchases without any stress. We also had our "Meet the Builder" meeting with Wayne, who was incredibly friendly and welcoming. Because the property is still under construction, he kindly allowed us onto the site so we could actually see our house in progress, which was a fantastic and exciting experience. What has impressed us most is Colin and Rachel’s flexibility and communication. When our buyers needed a little extra time to complete their AML checks, the team at Littleport was incredibly understanding. They granted the necessary extensions without hesitation and kept our conveyancer fully informed. We are shortly about to exchange contracts, which is incredibly exciting, with a view to completing this December. Everything is going perfectly to date, and we couldn't ask for a better team to guide us into our new home!

Alex · 10 October 2026

★★★★★ 5/5

Trustpilot

Dan was excellent

From start to finish in our house buying journey, Dan at the Elgar Park Sales Office was brilliant. Dan has great attention to detail and gave us all of the information we required to be confident in our decisions. All of our queries were responded to promptly and any issues resolved with minimal inconvenience. Dan was friendly, personable and easy to work with during the entire process.

Josh · 16 May 2026

★★★★★ 5/5

Trustpilot

Buying a new home

Moving homes is a really stressful experience, Bovis have thought through all the processes that one has to go through and thoroughly documented every step. Thus, helped by really great sales consultants (special thanks to Sylwia who was really 5 star), you are taken through each step and the quality of the build process and the way everything is managed gives a real confidence that you are buying a great new home. Altogether a system that helps you every step of the way.

Michael · 24 December 2025

★★★★★ 5/5

Trustpilot

We made an appointment to look around…

We made an appointment to look around the showroom properties and were pleasantly surprised, Lorraine was very helpful and her assistant was very informative We re hoping to sell our home to purchase one in the bear future

Karen · 4 October 2026

★★★★★ 5/5

Trustpilot

We visited Megan at the Whiteley…

We visited Megan at the Whiteley meadows development to discuss the options available for our current situation. We came away excited about the possibilities and will be returning once we are in a position to buy. Thank you Megan and Team for a great experience.

Hattie · 18 August 2026

★★★★★ 5/5

Trustpilot

Excellent appointment with Rhodri

Meeting Rhodri was such a pleasure - he was welcoming, helpful and extremely professional. He really stood out and he couldn’t do enough to help. Unfortunately, the location wasn't right for me so I won’t be meeting him again

Consumer · 19 September 2026

★★★★★ 5/5

Trustpilot

David Howard our Sales Consultant at…

David Howard our Sales Consultant at Coggeshall Mill made our customer experience, one that was impressive from the start. Explaining everything really well and keeping us informed along the way. David was very knowledgeable and pleasant to discuss any questions or concerns we had. David has made the whole process so far easy and smooth.

CHICKALOO · 14 May 2026

★★★★★ 5/5

Trustpilot

I had a viewing of a home last week and…

I had a viewing of a home last week and met Rod. He was excellent in every aspect of the process, professional, knowledgeable, friendly, and very helpful. He answered all my questions clearly and made the viewing experience smooth and enjoyable. I would highly recommend Rod to anyone looking for outstanding service.

Lijesh · 30 May 2026

★★★★★ 5/5

Trustpilot

Couldn't be happier

We just moved into our first New build home. From start to finish we had had exceptional treatment. Both Jeannette Clifton and Jessica Paine have been fantastic and always there to help Move day went without a hitch.received a lovely welcome box which was a surprise. Marius (site manager)introduced himself on the first day and made appointment to sit down with us in a couple of days to go over any problems we had. Nothing was to much trouble. Marius has arranged for the relevent trades to pop back to fix Paid for a Snagging report but to be honest didn't need this as the faults that where picked up where minimal. The quality is great Overall very happy with Bovis

Debbie · 28 September 2026

★★★★★ 5/5

Trustpilot

Rod was amazing…

Rod was amazing when we came to visit the site and show home. He went above and beyond with his level of service and customer care towards us and explained everything and answered our questions so well. He made us feel so at ease and understood. Thank you very much!

Eleanora · 28 May 2026

★★★★★ 1/5

Trustpilot

Do not buy from this company

Do not buy from this company. They lie about the locations of housing association properties as they are sold to private investors so Bovis can get away with listing them as privately owned on their site map. They know exactly what they’re doing. Our estate is essentially a council estate and Bovis do not care about the anti social behaviour or how they clearly misrepresented properties. I am actually semi attached to a HA property when I was assured multiple times it would 100% be a private sale like us. The customer services team are useless and threatened me with legal action. DO NOT BUY A VISTRY HOME.

Lauren · 23 September 2026

★★★★★ 1/5

Trustpilot

Do your research before you buy!!!!

Bought a new Bovis home in June 2024 and couldn't fault the sales journey or the snagging. All I would say is do your research regarding your plot and the surrounding green areas as we have had issues with various residents gathering in communal spaces, destroying trees, drinking, fighting, swearing, loud music etc. Our supposedly private driveways are used by dog walkers, kids racing on scooters and bikes to shortcut the paths provided- only a matter of time before someone gets injured! Vistry are not interested in helping to resolve neighbourhood issues once the house is sold so ask residents already living on the estate for their opinion before you buy a new home, especially if its near a green space. We have a residents group now and all have to report incidents regularly to Housing Associations and the Police who are working with us to try and resolve issues.

Sarah · 23 September 2026

★★★★★ 1/5

Trustpilot

Refused as a buyer with no explanation and no right of reply

Refused as a buyer with no explanation and no right of reply. I tried to reserve a home with Bovis Homes and supplied every document that was asked of me, promptly and in full. After an internal review, I was told that my reservation would not be accepted and that they would not proceed with me as a buyer at all. My complaint is about how that was handled rather than the outcome itself. I was given no explanation of what the concern actually was, so there was nothing I could usefully respond to. I was told there would be no further review and no appeal, and that no additional information would be accepted from me. I offered to provide anything further that might help. That offer was declined. I raised a formal complaint and asked for the decision to be looked at independently. The process gave me no meaningful way to put my side of things. I have since found a home elsewhere, with a provider who carried out their own checks and had no difficulty proceeding. Buyers commit time, money and a great deal of hope before they ever get as far as reserving. Being refused outright with no reason given and no route of appeal is not an acceptable way to treat people.

Ahmet · 23 September 2026

★★★★★ 2/5

Trustpilot

Poor customer service for secure…

Poor customer service for secure buyers. Visited the Pippins Place development in West Malling as a cash buyer with two mortgage-free properties. I was told there is a long waiting list for an unbuilt plot ready next summer, and that I would need to sell my home and go into rented accommodation to proceed. I was also told to chase them monthly for updates. The sales team completely failed to value a secure, chain-free buyer. They should be chasing the client, not the other way around.

Sharon · 21 September 2026

★★★★★ 5/5

Trustpilot

Your representative was very…

Your representative was very personable, professional and engaging. He gained insight into my circumstances, my wants and needs in a non intrusive and friendly manner. He provided me with answers to all I asked and it was evident he knew the site, availability and options in detail. He took me around the showhome and where I recognised a negative i.e. no double oven, he offered a suggestion. He followed up same day with videos and virtual tours of a 3 bedroom detached as he promised. This was a positive experience for me

Jennifer · 18 September 2026

★★★★★ 1/5

Trustpilot

Unreliable completion timelines and poor communication regarding build progress

I am writing to share our recent experience with Bovis Homes regarding our property purchase. For several months, we received regular updates indicating that our completion date was on track for the end of September. Because we are currently renting and required to give a strict 2-month notice to our landlord, we kept the sales team fully informed of our timeline throughout the process. In late August, we were given a specific target date for the NHBC sign-off (18th September). Relying on these written updates provided directly by Bovis, we gave notice on our rental property. However, just days before the expected sign-off, we received formal notification via solicitors/email that completion would be delayed until late October. When we raised our concerns regarding accommodation, Bovis pointed out that the contractual timeframe allows a 6-month buffer ("September plus six months") and declined responsibility for any associated costs, stating that notice should not have been given without a fixed completion date. While we understand the legal contract terms, receiving such a delay notification via formal email at such short notice, after months of reassuring updates, has left our family facing significant challenges with temporary accommodation and additional costs. I urge management to improve transparency and provide buyers with earlier, more accurate updates on site progress.

JessicaL · 16 September 2026

★★★★★ 5/5

Trustpilot

Purchase of bungalow

David was excellent from start to reservation of bungalow he was extremely patient with an 89yr old and the incentives he organised for me were great thank you Bovis

Jean · 24 September 2026

★★★★★ 5/5

Trustpilot

Birch on the Cornish Quarter

Although we did experience a significant delay to the build of our new property (A Birch on the Cornish Quarter in Wadebridge), the care shown to us by the Bovis Team both before and (importantly) after we moved in has been exceptional. In particular, the following staff have gone above and beyond to ensure our experience has been a really positive one: the truly excellent Charlotte Pearce in the Sales Team, Paul the Site Manager, Adam Purvis in the Site Team coordinating everything, Darren in the Customer Care Team efficiently fixing our snags and not forgetting Andreas the incredibly helpful 'Gate Keeper' on site. We have felt all along that the staff genuinely care about our moving-in experience, so that we can really enjoy our new home without worry and anxiety. All the staff we have encountered have been pleasant, responsive and effective in supporting us.

Stephen · 18 August 2026