Every review we hold for the Long Marston office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe had viewing of the property and I…
We had viewing of the property and I would really loved the way Mr.Rod handled it.He literally nailed it with his customer relation skills and it was great to meet him.He was so pleasant through out the appointed and I would definitely recommend him if some one is looking to buy a home.Thank you so much
Frami · 30 May 2026
Agent replied · 7 June 2026
Hi Frami,
We're so happy to hear you had such a positive viewing experience. It's wonderful that our team member made such a great impression with their customer relations skills. Thank you for your kind feedback!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotExcellent
Just started the process of buying our new home and everything is going smoothly so far. Looking forward to completion date. Gemma and James are great to talk and have all have the information when asked.
Julie · 7 October 2026
Agent replied · 12 October 2026
Hi Julie,
Thank you for your positive feedback. We are happy to hear that your home purchase is progressing smoothly and that our team members have been helpful and informative. We wish you all the best for your completion.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotPassing visit.
Although we were just passing by the site we called in without an appointment and were given very useful information about the site, the types of dwelling and we were also able view a show house and get an idea of the quality of finish. Very knowledgeable member of the sales team dealt we our enquiry.
Robert · 21 May 2026
Agent replied · 7 June 2026
Hi Robert,
We're so pleased you received useful information and could view a show home during your spontaneous visit. It's wonderful to hear our sales team member was knowledgeable and helpful. Thank you for your positive feedback.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 1/5
TrustpilotBuying a first home through bovis
Buying a first home through bovis, is by far the worst thing we are doing as a family. 19months of push backs and still not in our home. They are bone idle builders that do not know if homes have been certified to live in. Never again would I use this sorry excuse of a company
James · 13 May 2026
Agent replied · 7 June 2026
Hi James,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand how frustrating and disappointing it must be to face ongoing delays, particularly when purchasing your first home.
We appreciate that the length of time taken and the repeated changes to your anticipated move-in date have caused significant inconvenience for you and your family. While construction timelines can sometimes be affected by a range of factors, we recognise the impact this has had and regret that your journey has not been a smoother one.
We would also like to reassure you that all homes are subject to the appropriate certification and checks prior to legal completion, in line with regulatory requirements. However, we understand that the experience leading up to this point is just as important, and your comments will be shared with the relevant teams to review both communication and delivery processes.
We are committed to supporting you through to completion of your home and improving the experience for all customers moving forward.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 4/5
TrustpilotThe sales staff
The sales staff
We still have a way to go before moving but so far the path has been made easy.
The only problems so far has been with Bovis IT portal giving a fault report.
Odin · 18 September 2026
Agent replied · 24 September 2026
Hi Odin,
We appreciate your feedback and are glad to hear the process has been smooth so far. We understand the frustration with technical issues and are working to improve our IT portal.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
Trustpilot5/5 for our experience
5/5 for our experience! Ami was absolutely brilliant & worked so hard to get us to have our dream home! Highly recommend Bovis homes. Very friendly, helpful & nothing was ever too much.
Laura · 22 September 2025
Agent replied · 25 September 2025
Hi Laura,
We're happy to hear that you had such a positive experience! It's wonderful knowing we could help you achieve your dream home. Thank you for recommending us!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 4/5
TrustpilotFlip has been wonderful fr start ,she…
Flip has been wonderful fr start ,she is very caring & informing us as you proceed so far,well we haven't come to the end finish yet,we have only started with the reservation,wait & see.
Mrs · 5 June 2026
★★★★★ 5/5
TrustpilotArranged meeting with your Sales…
Arranged meeting with your Sales Representative Lisa went well: Professional friendly approach, discussed areas of interest and arrived at possible options. Some hurdles that may be overcome, will review possibilities and consider.
Les · 21 September 2025
Agent replied · 25 September 2025
Hi Les,
We're happy to hear that the meeting was helpful, and appreciate your positive feedback regarding the professional approach. We will consider the possibilities with you. Thanks for your review!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotLisa was a very welcoming
Lisa was a very welcoming, informative and knowledgeable sales consultant. We enjoyed our visit to the site and look forward to investigating the possibility of moving to this site in the near future.
TONY · 7 June 2026
★★★★★ 5/5
TrustpilotBrilliant!
Brilliant!
We have just reserved our new home with Bovis - we're very excited. Matt & Yvonne have both been really helpful and made the process really simple (so far).
Thank you :)
Laura · 8 September 2026
Agent replied · 24 September 2026
Hi laura,
We are so happy to hear about your positive experience reserving your new home. We appreciate your kind words about our team members and are delighted the process has been simple for you. Thank you for sharing your excitement!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotGreat Customer Service - Colin - Littleport
My partner and i visited the Littleport site to view one of the show homes. Colin provided great customer service throughout. He was polite and very helpful and even provided us with additional questions to discuss with the sales team at the branch we would like to purchase from.
Lucy · 19 May 2026
Agent replied · 7 June 2026
Hi Lucy,
We're so glad to hear you had such a positive experience at our Littleport site. It's wonderful to know our team was helpful and provided excellent service. Thank you for your kind feedback!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotFantastic Site
On my visit to Hollin Bank I was greeted to warm greeting and friendly smile. Rhodri who was on site was extremely knowledgeable and approachable. He talked through the whole development and showed all the different house types available and put my mind at complete ease.
Marcus · 30 May 2026
Agent replied · 7 June 2026
Hi Marcus,
We're so pleased to hear about your positive experience and that our team member was knowledgeable and approachable. It's wonderful that you found the homes stunning and the location ideal. Thank you for your kind words!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotThe sales office have been exceptional…
The sales office have been exceptional in their level of service and attention - Jo Karen and Carol have been so helpful in my securing my new home - they have always kept me updated and informed since i first expressed interest. Totally wonderful ladies !
Corin · 9 May 2026
Agent replied · 7 June 2026
Hi Corin,
We're happy to hear about the exceptional service and attention you received. We appreciate you highlighting how helpful the team was in securing your new home and keeping you updated.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotThe sales team made the extra effort…
The sales team made the extra effort and were very helpful.
Answered any questions promptly,when we had an issue with paper work it was resolved very quickly
Ann · 9 September 2026
Agent replied · 24 September 2026
Hi Ann,
We are so pleased to hear that our sales team went above and beyond to assist you. It's wonderful to know that your questions were answered promptly and that any paperwork issues were quickly resolved.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotViewing in Tenterden
Had a viewing in Tenterden and Lorraine (the rep) was polite and professional and explained everything in detail. The houses are amazing.
Ashley · 4 October 2026
Agent replied · 10 October 2026
Hi Ashley,
Thank you for taking the time to leave such a wonderful five-star review. We are delighted to hear that your recent home viewing went so well and that our representative was informative, polite, and thorough during your visit. It is fantastic to know how much you loved the properties.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 1/5
TrustpilotPoor sales team, nasty practices.
I had a pretty awful experience last year with Bovis Homes, with their team at Emmer Green Drive. After a few red flags, which I foolishly ignored - we had agreed to buy, but they later pulled out of the sale making it seem like we'd done something wrong - my wife was very upset. We later found out they'd sold "our" house and a chunk of the development to some investment company.
RDGMogul · 28 May 2026
★★★★★ 5/5
TrustpilotCustomer centric Bovis Homes!
Following some serious searching for our forever home, I came across developer Bovis Homes. I went online and booked a catch up at a Wellingborough site. Mandy Tomlin demonstrated customer centricity and excellence from the word go. She show cased her experience dealing with clients ensuring we took the most smooth route towards getting all our questions answered with the upmost clarity. Mandy also collaborated with stakeholders ‘Mortgages First’ our broker, our snagging firm ‘Knott Brothers Ltd’ and the solicitor ‘HCB’. Can’t thank her enough for everything she’s done to make our forever home purchase special. Thanks Mandy!
Arron · 23 October 2024
★★★★★ 1/5
TrustpilotLoads of snaggin issues
Loads of snaggin issues , leaks , kitchen worktops loose . Flooring issues for over 9 mths still not sorted just basically cowboys
Andrew · 16 September 2026
Agent replied · 10 October 2026
Hi Andrew,
Thank you for sharing your feedback. It's disappointing to read about the issues you experienced, particularly the snagging items, leaks, kitchen worktops and the prolonged flooring concerns you mention.
We recognise the impact that unresolved issues can have on your overall experience, and feedback such as yours is important in helping us review our processes and the standards we expect to deliver. We appreciate you taking the time to highlight these concerns and will ensure your comments are shared with the relevant teams.
Kind Regards
Kobi
Bovis Homes
★★★★★ 1/5
TrustpilotAbysmal, lazy landscaping and lack of care once the sale is done.
We have been living in our home for 2 years now and are still awaiting snagging work to be done that has been outstanding since we moved in along with some areas that have come to light since.
Ro · 19 May 2026
Agent replied · 7 June 2026
Hi Ro,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience since moving into your home has not fully met your expectations, particularly in relation to the outstanding snagging items and the condition of the wider estate.
We appreciate how important it is for both individual homes and communal areas to be completed and maintained to a high standard. Your comments regarding landscaping, pathways, and the condition of planted areas are noted, and we recognise the impact this can have on the overall appearance and enjoyment of the development.
The delivery and adoption of communal landscaping can involve multiple stages and coordination with external parties, and while this can sometimes result in delays, we understand that this does not lessen the frustration caused. We would reassure you that these matters remain under review, and we are working with the relevant teams and contractors to address areas where improvements are required.
In relation to your individual snagging items, we are continuing to monitor outstanding works and progress them where possible. We appreciate that this process has taken longer than anticipated and apologise for any inconvenience this has caused.
We also note your comments regarding communication around maintenance responsibilities and service areas. Clear and accurate information is important, and your feedback will help inform how we communicate these details more effectively going forward.
We are committed to improving the overall experience for residents and appreciate you bringing these concerns to our attention.
kind Regards,
Kobi
Bovis Homes
★★★★★ 4/5
TrustpilotThe Staff were very practical and…
The Staff were very practical and welcoming. The entire process was stress-free. High recommend to others.
Rose · 10 October 2026
Agent replied · 12 October 2026
Hi Rose,
It is wonderful to hear that our team provided such a welcoming experience and made everything run smoothly for you. We truly appreciate your feedback and your recommendation.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotStaff was great
Staff was great, nothing was a problem. Very precise on the appointment and easy to find.
NicoSocial · 27 September 2026
Agent replied · 10 October 2026
Hi NicoSocial,
We're so happy to hear our staff provided such a positive experience for you. We appreciate your kind words!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotOur experience Bovis homes ⭐️🙌🏽
Our whole experience with the team at Bovis homes at the Cornish Quarter Wadebridge Cornwall has been exceptional from the moment we first enquired about the development, then deciding to buy with home exchange. The guidance, support and every little detail along the way they covered. The quality of the finish of our new home is outstanding and moving day went so smooth with handover of keys, our welcome banner on the door, a moving in hamper, orchid and bottle of bubbles waiting in our brand new house. I wouldn’t hesitate one minute to recommend to anyone looking to buy a new build with Bovis. Thank you so much! 🏠⭐️🙏🏽
Paul · 13 June 2024
★★★★★ 5/5
TrustpilotA dream come true 💕
The whole process from start to finish was amazing. Charlotte in sales was (and still is) helpful, friendly and honest. The build team have been nothing but kind and courteous. Tim and Colin have been fantastic, making sure I'm happy with everything and getting the snagging done in quick time.
Helen · 23 December 2025
Agent replied · 25 December 2025
Hi Helen Wilton-Love,
We're so happy to hear that your entire experience was amazing! It's great to know that our team was helpful and courteous, and that you're happy in your new home. We appreciate your positive feedback!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotExcellent customer service
We had the most incredible experience with Bovis. Nina was informative, passionate and just a wonderfully enthusiastic and knowledgeable woman. We had a rocky start with our solicitors with regards to our sale, but even that was no trouble for Nina. She was there every step of the way ready to push everything forward at every opportunity.
Vicky · 22 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
