Trusted Agent profile

Bovis Homes South West estate agents in Westward Ho, Matford, Stalbridge and 1 more

2.4

★★★★★

564 reviews across 4 offices and 2 platforms

Bovis Homes South West has four offices, in Westward Ho, Matford, Stalbridge and Plymouth. Together they have 564 reviews on two platforms, rated 2.4 out of 5 overall.

Google logo

3.4 / 5

47

Reviews on Google

All 4 offices

Trustpilot logo

517

Reviews on Trustpilot

Business-wide

Our offices

Bovis Homes South West's four offices, most reviewed first. Each has its own page.

Latest reviews from every Bovis Homes South West office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Arranged meeting with your Sales…

Arranged meeting with your Sales Representative Lisa went well: Professional friendly approach, discussed areas of interest and arrived at possible options. Some hurdles that may be overcome, will review possibilities and consider.

Les · 21 September 2025 · Bovis Homes South West Westward Ho

Agent replied · 25 September 2025

Hi Les, We're happy to hear that the meeting was helpful, and appreciate your positive feedback regarding the professional approach. We will consider the possibilities with you. Thanks for your review! Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Great experience

Katie · 19 September 2025 · Bovis Homes South West Westward Ho

Agent replied · 25 September 2025

Hi Katie, We appreciate you taking the time to leave us a review. Thank you very much!

5/5

Trustpilot

Bovis back on top

A great build house from someone who’s in the trade I got to say fantastic home

Neil · 26 August 2025 · Bovis Homes South West Matford

1/5

Trustpilot

Huge mess, low quality home, water from upstairs bathroom leaking through ceiling near front door and toilet now leaking to kitchen

Paid deposit in March 2024, We patiently waited for our home, enduring multiple delays that pushed our completion date from November 2024 to June 2025. We even agreed to move completion date by an additional week at the last minute well past the contract stop date, and what we got was such a big mess. We had to pay for a professional snagger as we noticed multiple issues as soon as we got keys. 200 plus items found by a professional snagger with items like bathroom exhaust fan not connected to roof, roof tiles about to fall off, bowed walls, floors unlevelled, misaligned kitchen cabinets, half finished utility room , the list goes on. Once we started living in the house , first day after taking a shower , water was coming through ground stairs ceiling, right in front of front door . Started using other bathroom and toilet seats came off .. one month down the line when we started using the other toilet we noticed that water from toilet is dripping to kitchen . Worst experience ever . I am not sure how long this house will hold and what else we need to face down the line. Living in fear. This is after paying such a premium , must be one of the most expensive house in the estate ..

Sanj · 22 August 2025 · Bovis Homes South West Westward Ho

5/5

Trustpilot

Brimington Heights review

Ellie the sales consultant was very helpful and accommodating with any requests for viewings as well as taking time to discuss options and choices. The site manager and assistant site manager also very helpful. All in all nothing was any trouble and I feel confident any issues moving forward will be addressed and resolved quickly.

BJW · 28 July 2025 · Bovis Homes South West Matford

5/5

Trustpilot

We have recently bought our first home…

We have recently bought our first home with Bovis and can honestly say everyone has been amazing, Jenny, Jonathan and Pete at Greenwell Park have gone above and beyond and made the whole process so much easier.

Joanne · 26 May 2025 · Bovis Homes South West Westward Ho

1/5

Trustpilot

House put together with little care and…

House put together with little care and effort once they have your money, you have to fight to get snags done and often refuse just because they can!

George · 22 May 2025 · Bovis Homes South West Westward Ho

1/5

Google

Are these the most boring generic homes ever built? I think I would rather remain in my cardboard box on exe High St.

Tom · 7 May 2025 · Bovis Homes South West Matford

5/5

Trustpilot

Excellent customer service

We had the most incredible experience with Bovis. Nina was informative, passionate and just a wonderfully enthusiastic and knowledgeable woman. We had a rocky start with our solicitors with regards to our sale, but even that was no trouble for Nina. She was there every step of the way ready to push everything forward at every opportunity.

Vicky · 22 April 2025 · Bovis Homes South West Matford

5/5

Trustpilot

Great customer service

I am in a processes of buying my first house at Bovis homes-The Atrium- Overstone so far customer service from the sale team has been great especially Jen. I hope i will not have any issues after once the house is completed. Rating 5 stars based on the customer services so far.

Maadwoa · 26 March 2025 · Bovis Homes South West Westward Ho

5/5

Google

Karen and the rest of the staff who interacted with us were lovely. Sadly we are not interested in purchasing a house at Sherford because we do not want to live in a building site for the foreseeable future.

Joshua · 15 March 2025 · Bovis Homes South West Plymouth

1/5

Trustpilot

Do not buy a house from this company

Do not buy a house from this company! You will be left in a substandard property.

Joanna · 18 December 2024 · Bovis Homes South West Westward Ho

1/5

Trustpilot

Misleading Communication and Poor Customer Service - A Disappointing Experience

I recently attempted to purchase a property with Bovis Homes On the Greenwell Park development in Garforth, Leeds and the experience was extremely disappointing from start to finish.Initially, we found a plot we really liked and were told part-exchange was an option, only to later be informed that it wasn't available due to our proximity to a railway station. The sales representative refused to tell me this over the phone and insisted on an in-person meeting, despite knowing I was working 70 miles away at the time. Communication was nearly non-existent outside of her Thursday to Saturday shifts, and none of the regional offices would answer their phones.Determined to move forward, we immediately put our house on the market and managed to sell it within 6 days, above the asking price. Despite proving our affordability multiple times, and after being repeatedly assured by Bovis that the property was ours, we were blindsided. Following the "Meet the Builder" meeting (where the builder couldn't answer any of my questions), we were told to pay the £1,000 reservation fee. However, when we logged into the portal, it was completely empty. After several unanswered emails and phone calls, we discovered that, on the very day we met with the builder, Bovis had quietly decided to place the house into their share portfolio, making it unavailable for sale.Bovis did offer us a different property of the same build, but the alternative plot was far less desirable. In the end, it felt like we dodged a bullet. While I understand that things can change, the complete lack of transparency, poor communication, and misleading assurances made this process unnecessarily stressful. For anyone considering buying from Bovis Homes, I urge you to thoroughly read reviews and be cautious. Our experience has left us with a deep sense of frustration and disappointment.

Simon · 8 November 2024 · Bovis Homes South West Westward Ho

5/5

Trustpilot

We've purchased via bovis in…

We've purchased via bovis in Kidderminster, now I can only talk for myself and we're really pleased with our purchase, I've had a snagger in and they found 6 trivial mistakes, bovis foreman has put 2 of them right, that's just asking and before I put my 2 week snagging list in, they have taken my rubbish away and been really helpful, I can see all these poor reviews but in my experience bovis have been spot on , Rhys and Bob the forepeople on site have gone above and beyond and the sales girls Leslie, Yvonne and Carol superb, you always have problems with a new build but in my experience these people I've mentioned have been great

Lee · 27 October 2024 · Bovis Homes South West Westward Ho

5/5

Trustpilot

Customer centric Bovis Homes!

Following some serious searching for our forever home, I came across developer Bovis Homes. I went online and booked a catch up at a Wellingborough site. Mandy Tomlin demonstrated customer centricity and excellence from the word go. She show cased her experience dealing with clients ensuring we took the most smooth route towards getting all our questions answered with the upmost clarity. Mandy also collaborated with stakeholders ‘Mortgages First’ our broker, our snagging firm ‘Knott Brothers Ltd’ and the solicitor ‘HCB’. Can’t thank her enough for everything she’s done to make our forever home purchase special. Thanks Mandy!

Arron · 23 October 2024 · Bovis Homes South West Matford

5/5

Trustpilot

Absolute fantastic company

Absolute fantastic company, Bovis Homes at The Atrium. Sales advisors have a wealth of knowledge, brilliant after sales care. The build and sales team go out of their ways to ensure customers are fully satisfied.

Mrs · 20 October 2024 · Bovis Homes South West Matford

1/5

Trustpilot

Please don’t buy Bovis Homes company

Please don’t buy Bovis Homes company! They have delayed the sale from July 2024 and can’t give an exchange date now in October 2024. They keep saying the house has several issues and don’t have a date for completion. Horrible company with horrible communication. They just don’t care about the families involved in the chain. Please stay away and don’t buy their houses!!!

Ioans · 18 October 2024 · Bovis Homes South West Matford

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Questions about Bovis Homes South West

Which Bovis Homes South West office has the most reviews?

Westward Ho has the most, with 525 reviews rated 2.3 out of 5, followed by Matford with 520.

Where are the Bovis Homes South West offices?

The four Bovis Homes South West offices, by town:

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