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Bovis Homes South West estate agents in Westward Ho, Matford, Stalbridge and 1 more

2.4

★★★★★

564 reviews across 4 offices and 2 platforms

Bovis Homes South West has four offices, in Westward Ho, Matford, Stalbridge and Plymouth. Together they have 564 reviews on two platforms, rated 2.4 out of 5 overall.

Google logo

3.4 / 5

47

Reviews on Google

All 4 offices

Trustpilot logo

517

Reviews on Trustpilot

Business-wide

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Our offices

Bovis Homes South West's four offices, most reviewed first. Each has its own page.

Latest reviews from every Bovis Homes South West office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Trustpilot

Do not buy with bovis/vistry

Bad after sales customer service. A year in and I’m still fighting to get the repairs done I need doing. After raising concerns of the flooring upstairs where they had cut holes they fobbed me off and a short time later my foot went through those holes. My en-suite shower was taken out and put back in 5 times, two weeks without an operational shower and they also put tiles on that were a different colour and tried to tell me I was seeing things. The roof has had to be repaired. I say this very loosely as it’s been bodged. My back garden floods and I’m awaiting the work to be completed. The kitchen sink keeps going rusty and it has been replaced twice. Everything they use in the houses are cheapest of the cheap. Managers and site managers treat you like you know nothing, then they give you a bit of hope by having someone else get involved before then treating you exactly the same. I have had to submit a claim to NHBC and also raise a complaint with the new homes ombudsman. Hate to say it as the area is lovely, but do not buy with bovis/vistry.

Lance · 11 May 2026 · Bovis Homes South West Matford

Agent replied · 6 June 2026

Hi Lance, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration caused by the issues you have outlined. We fully recognise how disruptive ongoing repairs and unresolved defects can be, particularly when they affect key areas of your home such as flooring, roofing, and bathroom facilities. We appreciate your concerns regarding the time taken to address these matters and the inconvenience caused by repeat visits and remedial works. This is not the level of service we aim to provide, and we regret the impact this has had on your day-to-day living. Your comments regarding communication and your interactions with members of the team are also noted. Clear, respectful, and supportive communication is something we expect at all times, and we are sorry if this has not been your experience. We understand that you have escalated your concerns through external channels, and we will continue to engage with these processes as required. In the meantime, your feedback has been shared internally to ensure that the issues raised are reviewed and that any necessary improvements to both workmanship and customer care are identified. We are committed to working towards resolving outstanding matters and improving the overall experience for our customers. Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

The sales office have been exceptional…

The sales office have been exceptional in their level of service and attention - Jo Karen and Carol have been so helpful in my securing my new home - they have always kept me updated and informed since i first expressed interest. Totally wonderful ladies !

Corin · 9 May 2026 · Bovis Homes South West Matford

Agent replied · 6 June 2026

Hi Corin, We're happy to hear about the exceptional service and attention you received. We appreciate you highlighting how helpful the team was in securing your new home and keeping you updated. Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

staff are helpful

Rating only, no written review.

Peijie · 9 May 2026 · Bovis Homes South West Matford

Agent replied · 6 June 2026

Hi Peijie, Thank you for taking the time to leave us a review. We are glad to hear that you found our staff helpful! Kind Regards Kobi Bovis Homes

5/5

Trustpilot

Buying a new home

Moving homes is a really stressful experience, Bovis have thought through all the processes that one has to go through and thoroughly documented every step. Thus, helped by really great sales consultants (special thanks to Sylwia who was really 5 star), you are taken through each step and the quality of the build process and the way everything is managed gives a real confidence that you are buying a great new home. Altogether a system that helps you every step of the way.

Michael · 24 December 2025 · Bovis Homes South West Matford

Agent replied · 25 December 2025

Hi Michael, We're happy to hear that our detailed processes and dedicated sales consultants made your home-buying experience smooth and instilled confidence in the quality of your new home. Thank you for your positive feedback! Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

A dream come true 💕

The whole process from start to finish was amazing. Charlotte in sales was (and still is) helpful, friendly and honest. The build team have been nothing but kind and courteous. Tim and Colin have been fantastic, making sure I'm happy with everything and getting the snagging done in quick time.

Helen · 23 December 2025 · Bovis Homes South West Matford

Agent replied · 25 December 2025

Hi Helen Wilton-Love, We're so happy to hear that your entire experience was amazing! It's great to know that our team was helpful and courteous, and that you're happy in your new home. We appreciate your positive feedback! Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

As a first-time buyer

As a first-time buyer, the process of buying a home was all very new to me, but my experience with Bovis Homes at Broxborough Park has been impeccable from start to finish.

Rory · 23 December 2025 · Bovis Homes South West Matford

Agent replied · 25 December 2025

Hi Rory, We're happy to hear that your first-time home-buying experience at Broxborough Park was impeccable. It's great to know that our sales consultant was knowledgeable and approachable, making the process feel familiar. We appreciate your positive feedback and high recommendation. Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Everything was amazing

Everything was amazing all went smoothly and very quick. Annette our sales representative was brilliant helped straight away with any queries we had. Not one bad thing to note. Thank you Bovis homes and thank you Annette.

Charlie · 22 December 2025 · Bovis Homes South West Matford

Agent replied · 25 December 2025

Hi Charlie Kitchin, We're happy to hear that everything went smoothly and quickly for you. It's great to know that our sales representative was so helpful. Thank you for your positive feedback! Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Professional and supportive team at Bovis Homes in Whitehouse, MK

My home purchase experience with Bovis Homes in Whitehouse, Milton Keynes was excellent.

Chocolate · 22 December 2025 · Bovis Homes South West Matford

Agent replied · 25 December 2025

Hi Chocolate, We're happy to hear that your home-buying experience was excellent. We appreciate your recognition of the team's professionalism and expertise. It's great to know that their support and attentiveness made the process smooth. We value your positive feedback regarding the quality of your new home. Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Excellent communication and support

Our experience with Bovis Homes has been very positive overall sofar. We’re now at the 2nd fix stage, and it’s exciting to see our new home taking shape. Although there’s been a slight delay in the build, this has been communicated clearly and promptly, which we really appreciate.

Georgina · 20 December 2025 · Bovis Homes South West Matford

Agent replied · 25 December 2025

Hi Georgina, We're happy to hear that your experience has been positive and that you're excited about your new home. We appreciate your understanding regarding the slight delay and are so glad the communication has been helpful. It's great to know that our team member's support has been reassuring. Thank you for your kind words! Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Really helpful staff.

Rating only, no written review.

Customer · 18 December 2025 · Bovis Homes South West Westward Ho

Agent replied · 25 December 2025

Hi Customer, Thank you for taking the time to leave us a review. We are glad you found our staff helpful and we will be sure to pass your review onto the team! Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Very friendly sales person

Very friendly sales person. Quality of service throughout the process was good.

Harry · 18 December 2025 · Bovis Homes South West Matford

Agent replied · 25 December 2025

Hi Harry, We're glad you enjoyed your experience and that our salesperson was friendly and helpful. Thank you for your positive feedback and time! Kind Regards, Kobi Bovis Homes

1/5

Trustpilot

Time wasters

Wasted my time for 2 months, after booking a property. Suddenly came and said the house was sold to another person and they can only apologise. Still in a shock.

Farzad · 14 December 2025 · Bovis Homes South West Matford

Agent replied · 25 December 2025

Hi Farzad, Thank you for sharing your feedback. We reached out to request additional information to better understand your experience, but unfortunately, we did not receive a response. Please feel free to update your review with further details so we can address your concerns more effectively. Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Straightforward

Straightforward, enjoyable experience with Sian.

Sue · 25 September 2025 · Bovis Homes South West Matford

5/5

Trustpilot

The experience from start to finish has…

The experience from start to finish has been great.

Mark · 25 September 2025 · Bovis Homes South West Matford

5/5

Trustpilot

Had a lovely experience with bovis…

Had a lovely experience with bovis homes in ramsey, start to finish was great , communication was spot on , ami was so helpful and helped our move run smoothly, John the builder done everything asked of him and more, 5stars all round , thank you

Mrs · 24 September 2025 · Bovis Homes South West Westward Ho

Agent replied · 25 September 2025

Hi Lorna Carey, We're happy to hear that your experience in Ramsey was great from start to finish. We appreciate your positive feedback regarding our communication and assistance with your move. Thank you for your 5-star rating! Kind Regards, Kobi Bovis Homes

2/5

Trustpilot

Five stars for Matt the sales…

Five stars for Matt the sales consultant he did a fantastic job from start to finish he’s honest and genuine. I highly recommend him and would buy again from him.

Andrew · 22 September 2025 · Bovis Homes South West Westward Ho

5/5

Trustpilot

Good Customer Service

Just used Bovis Homes in Sawtry to buy my daughter’s first home. All the staff were very knowledgeable and went above and beyond to accommodate all our wishes. Everything went smoothly from start to finish and we were kept in the loop every step of the way. We dealt with Matt Earith, Sales Consultant the majority of the time. He made the house buying process a breeze and would highly recommend him.

Debbie · 22 September 2025 · Bovis Homes South West Westward Ho

Agent replied · 25 September 2025

Hi Debbie, We're happy to hear that the purchase of your daughter's first home went smoothly. It's great to know that our team was knowledgeable and accommodating, making the process a breeze for you. We appreciate your recommendation. Kind Regards, Kobi Bovis Homes

2/5

Trustpilot

5 stars for Matt our sales consultant…

5 stars for Matt our sales consultant was great, went above and beyond for us.

John · 22 September 2025 · Bovis Homes South West Westward Ho

5/5

Trustpilot

5/5 for our experience

5/5 for our experience! Ami was absolutely brilliant & worked so hard to get us to have our dream home! Highly recommend Bovis homes. Very friendly, helpful & nothing was ever too much.

Laura · 22 September 2025 · Bovis Homes South West Westward Ho

Agent replied · 25 September 2025

Hi Laura, We're happy to hear that you had such a positive experience! It's wonderful knowing we could help you achieve your dream home. Thank you for recommending us! Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Charlotte Bideford pastures

Reserved a new home here yesterday.

Jon · 22 September 2025 · Bovis Homes South West Westward Ho

Agent replied · 25 September 2025

Hi Jon Turner, We're happy to hear that your new home reservation went smoothly! We appreciate your kind words regarding the assistance you received. Thank you for your feedback! Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Peter at Coronation Fields development…

Peter at Coronation Fields development has been absolutely brilliant from day one! At our very first appointment, he gave us a great tour around the Coronation Fields development, and since then he has been there to guide us every step of the way.

Saurav · 22 September 2025 · Bovis Homes South West Westward Ho

Agent replied · 25 September 2025

Hi Saurav, We're happy to hear that your experience at Coronation Fields has been so positive! It's great to know that the team provided excellent support throughout your journey, from the initial tour to the 1st fix site visit. We appreciate your kind words and are glad we could make the process exciting and well-supported for you. Kind Regards, Kobi Bovis Homes

5/5

Trustpilot

Knowledgeable and experienced

Knowledgeable and experienced. Pleasure to deal with.

Anna · 21 September 2025 · Bovis Homes South West Westward Ho

Agent replied · 25 September 2025

Hi Anna, We're glad you found our team knowledgeable and experienced. Thank you for your positive feedback, we appreciate it. Kind Regards, Kobi Bovis Homes

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Questions about Bovis Homes South West

Which Bovis Homes South West office has the most reviews?

Westward Ho has the most, with 525 reviews rated 2.3 out of 5, followed by Matford with 520.

Where are the Bovis Homes South West offices?

The four Bovis Homes South West offices, by town:

Reviews may appear on more than one platform.

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