Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotI would not recommend bovis to anybody
I would not recommend bovis to anybody. Unfortunately I can’t give them 0 stars so begrudgingly they have 1.Hera are a few of the reasons why I rate them so badly:1) They built our house wrong and had to knock it down delaying our completion date by months. I had to walk them to our plot and explain what they had done wrong.2) They gave us the wrong plans when we reserved the house. Our property has dorma windows on the top floor and we were sold a full height three storey house. Again I had to take them to a plot and show them photographs of what we had signed for and how the property they were building was different.3) the sales team, site managers and customer service staff have all been useless, never returning calls, answering emails and on occasions incredibly rude and insulting. I was told after moving into my property by the site manager that I “had not paid enough money to expect a good quality home”. Unfortunately they don’t put this on the brochure.4) Endless snags, some we have had to involve outside agencies in. Three years in and we are stil fighting. 5) on the occasions they have fixed something they’ve broken two other things in the process. For example they re-tiled the bathroom following a leak and managed to crack a floor tile and brake the shower screen, which we are now in our 6th month of battling with them to come back and fix. I could go on forever. I was going to make a list of the positives as It would have been quicker but there really aren’t any. My only advice would be if you are reading this before you have committed then run for your lives.
Catherine85 · 18 February 2020 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotExtremely poor sales woman
This isn't about a brought bovis home but a terrible experience me and my husband had at the longhedge village, amesbury show home on 07/02/20 @1400.We walked into the office asking to view the show home as we have been looking around the area for our perfect home. The woman who was working at the time said "sorry we only have a 5 bed show home" and looked at at us up and down. We said "yes, can we view it please" she then went on to say that only people who wanted to buy the 5 bed home were allowed to view it. So we asked if we didn't look good enough to buy a 5 bed home and she came back with a very sarcastic comment. We were in fact looking at a 5 bed home, but if we weren't then why couldn't we go into the show home and look at the quality of the build? We're both really disappointed with this ladys reaction and now want nothing to do with bovis. It's a shame how one poor sales woman can ruin a potential sale or more!
Hannah · 7 February 2020 · Bovis Homes East Midlands Witchford
★★★★★ 2/5
Trustpilot2 years of excuses and poor workmanship
Been in our house 2 years. We’re very lucky compared to others that we had lots of snags (115) - but no structural issues unlike others.Customer service is terrible. If you don’t get snags completed before you move in, you’re in for a very very long wait.Bovis have no pride in their work. Very much a ‘that will do’ approach. Such a shame when you compare to other house builders.
CJS · 2 February 2020 · Bovis Homes East Midlands Witchford
★★★★★ 5/5
Trustpilotperfect
Purchased our home in Berkshire and it’s beautiful, finished well and the company are in constant contact ref any snags we may have. Sales and site teams have both been excellent.
Tracy · 1 January 2020 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotSales staff were exceptionally good but…
Sales staff were exceptionally good but all of the problems come when you have completed and are dealing with snagging. We had a extremely good site manager Who was so helpful but they are all controlled by customer services who are awful. Lost track of the times I’ve phoned to be ignored and/or lied to. I’d wouldn’t reccomend to others
Paul · 1 January 2020 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
Trustpilot1 Year in and still having to fight to get things rectified
We have been in our new Bovis home for over a year now. We have had several snagging issues (which you expect with any new build), dates provided by Bovis where the contractors haven't turned up and we have lost holiday/pay. Our back door still lets in water and our drainage problems are still not sorted out. They break their promises at every turn. The only way we have got anywhere is by going to a national paper and contacting the CEO of Bovis directly. This should not be the way people are treated. All sorts of promises made prior to purchasing and even put on writing .... not fulfilled!!!!! They count on you not having the strength and money to keep going. Many many in the same situation on the Bovis site at Boorley Green, Botley, Hampshire. For your own sanity, please do not buy a new Bovis home.
Carrie · 1 January 2020 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotI would not recommend Bovis homes to my…
I would not recommend Bovis homes to my worst enemy. They are truly deceptive, at first we we're happy with our home. However, when we came to remortgage we found we'd been caught in a con. The title on our property gives rights to CP Bigwood LTD or SDL Property Management (they keep changing their name) to charge us for a certificate of compliance when we remortgage or sell the property. Bovis refuse to admit that they have anything to do with this and have now just stopped responding to e-mails. I don't understand why companies can't make money honestly and have to rip off their customers by putting in shady practices like this.
Nick · 20 December 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotNothing but pain from start to finish
Nothing but pain from start to finish. Very poor quality build an absolute lack of attention to detail or willingness to fix snags from 15mm gaps under doors, un-level floors, radiators not plumbed correctly, mould from a lack of drying out and scuffs and marks from the tradesmen. Arguing with them over every point, completely unwilling to go that small extra step to make you feel like a valued customer. DO NOT BUY BOVIS!!!!!
Mr · 18 December 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotDeliberately fit faulty items and bodge up the work when you are in!!!! Avoid avoid avoid!!!!
Since moving in to our property in September 2017 we have had nothing but problems regarding several issues.We are due to be having our 3rd front door installed (yes 2 they have put in already are faulty and warped).We were told by another neighbour in the street that the subcontractors who installed the first set of doors advised Bovis that several of the doors were warped and were told to ‘get on and fit them’. They would not disclose which other neighbour had a faulty door and funnily enough it was us.Another door was installed and we notified them immediately that the door did not sit right to the frame and we could in fact see daylight through the front door. This was discussed in April 2019 and it has only been confirmed now that it will be fitted early next year (still awaiting confirmed date). We have had to fight the aftercare team to get a replacement. 2 full days and 2 half days I have had to take out of my work holiday entitlement because they have simply tried bodging the job to try and get it to work claiming it was the lock which we knew it wasn’t. Again, the company don’t seem to care about the implications this has on the customer and what the customer misses out on because they cannot get things right without requesting you be available for many inspections.Our front porch has been peeling ever since we have moved in and despite several emails and chasers we are no further forward with getting this sorted and not even had an acknowledgement that someone will sort this. Again, trying to bodge the work by painting over plastic and expecting it to work, only to start peeling again a few months later.Damp in the bathroom which took 3 visits for them to come out and rectify. Guess what, again more time taken off of work to be available for this. Fan clearly not adequate to clear moisture from the ensuite is the reason for this issue but they point blank refuse to replace this fan to the same one fitted in the main bathroom and say ‘open windows’. I have had an independent damp expert advise me that opening windows in the colder months will simply make the issue worse as will add moisture to the room (we will wait and see if the issue will resurface).Now Bovis have finished building and selling at the site it would seem that they do not care with trying to get issues sorted.You would not buy a brand new car and expect to be taking this in to the garage 5 or 6 times to bodge work up so I do not see why they think it is acceptable to do this on many peoples biggest purchase of their life.I would be certain to never recommend Bovis to anyone I know and will be sure to attend new development sites over the coming weeks to ensure people considering purchasing from them are aware of the terrible service that is to be received.
Steve · 17 December 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotThis company is a joke
This company is a joke. We brought a five bedroom home in Wokingham two years ago since then we have had non stop problems. We have so many outstanding snags still. The management is so useless they have no clue about customer services and how to treat their customers. Once they have your money they don’t care about you or your house it don’t matter how stress you get.The Wokingham customer care has been disgraceful we are having to accept patch ups around our property because they refuse to properly fix the the rubbish work they originally done. I am so fed up of these money making fools.Take my advice do not buy from Bovis.Most of my street have face this crap service from Wokingham Customer Care they should fire the whole lot and start over again and get people in who feel some empathy for customers who are having to deal with stressful day to day rubbish all due to the rubbish customer care.
Teji · 3 December 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotI would not trust this company to build…
I would not trust this company to build a house out of lego.Really poor communication, no reply when leaving voice mail or emailsFailed to correct massive snag list, And now giving themselves a pay rise. Hope you choke on my hard earned money.
SkullY · 30 November 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotWorst company in the UK
These fools are not even capable of using a telephone or even communicating. They couldn't even get there own sales office tel number right on the emails that they did mange to send!How on earth they still sell homes is beyond me.I think they must get there staff from the lobotomy dept of the nearest hospital, in conjunction with the McDonald's staff rejects.Most of there homes are built where the sun don't shine, which is exactly where they belong!Best you look elsewhere or you will find out why there is so many bad reviews!
Jon · 28 November 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotThis is my 15th month have major…
This is my 15th month have major issues, they sorted , but minor issues they are not sorting and some customer care service personnel need to be retrained about handling the cases very poor very poor service
Shashidhar · 27 November 2019 · Bovis Homes East Midlands Witchford
★★★★★ 5/5
TrustpilotVery pleased with their service
Not sure why only frustrated people leave reviews, which obviously are bad. Living in my second Bovis house now, i find the house very nice and the faults i had with the property are nothing to worry about. You don't go and buy a car and expect no faults. And if it breaks down , it's obvious that the manufacturer will try to fix the faulty part , rather than replace. I believe people don't understand the meaning of the word "fault" . I had a good home demonstration where i was explained everything about the house and it made sense. I'm enjoying the house and i wouls buy again anytime.
Isabel · 24 November 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotBuying from Bovis has proved to be the…
Buying from Bovis has proved to be the worse decision possible, not only do they lie and make endless false promises, they put on a fake smile to start with and manipulate and lie to get you to sign paper so they don’t have to do any snags (endless amount wrong, several doors lock didn’t even work).Clear and blatant lack of quality and care, checks are not done correctly!Been waiting 6months for snags to be complete, left them a key for the flat for 5months, promised be within a week when we first gave them a key......what a joke.Have an excuse for everything and clearly have no interest in doing a good job, don’t even manage the site to standards and will dodge any responsibility, even when five different parties all say this comes under their responsibility. Terrible business which hires useless employees, and seeing them describe as bullies makes sense, unreal, don’t buy from them!
William · 19 November 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotBovis Refuses to tell me why the wont right a wrong
Bovis admitted building my boundary wall in the wrong position and now refuses to move it. Been in the house for almost 18 months and still not registered due to this.
Russ · 8 November 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotAvoid this builder
We moved into our new home three years ago. We had numerous problems with them so would never buy a Bovis home again! My recently problem jusy to top everything is a leak we have just noticed. We had a roofer out and he just let us know that the ridged between our house and the neighbour's house have not been done properly first place. As the wind blows the rain gets in and also there is a rip in the felt. We just haven't notice as we had a tall wardrobe where the leak is. NHBC warranty covers this but there's an excess of £1227. A completed rip off!!!!!To pay this when you buy a new house and you think not a lot can go wrong.This was just to mentions the worst we had but i coukd go on all day ....Not to mention my neighbor' s nice big crack in the wall as they failed to cut a big tree out too close to the house.
Agnes · 4 November 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotBe careful BEFORE paying reservation fee
We pulled out of the house purchase as the Bovis reps hadn't been very transparent about the development - i.e. lots of homes on the development had been sold to an affordable homes company and these weren't shown on the marketing materials and they didn't tell us when asked - they told us the houses were private.So my reservation fee was meant to be back with me in 10 working days. It's now 21 working days and still waiting.Awful company.
James · 4 November 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotBovis homes customer care let’s you…Down
Bovis homes customer care let’s you down. They say there are there to support and appreciate your frustrations on getting snagging completed but not sure what three support is, no follow up calls, reply to emails, respond to text, call. Director of building contact me any problems well I’ve contacted 3 times and no response! Site are responsible for first 7 days but when 4 months later you are still trying to get things sorted it’s hard work. Oh not our responsibility need contact customer care. No it’s site Portal is introduced so you can input problems and monitor outcome and site and customer care can see but things get signed off as complete when they’ve never even attempted to do soAnother good one is, ‘will get back to you ‘ Well never say which day/month be even year soon Also to add to my poor experience - I have a contractor overstepping the Mark ! Yet I do not receive any form of an apology Is that how Bovis do business Bovis need to look after there customers to ensure things are finished to customer satisfaction Appreciate there job is building houses but What about the buyers whom are on there homes how do you get things done I’m rather disappointed and disillusioned also
Gill · 4 November 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotNo Response from the
i have a long Snag list in a new build show home which we bought on June 2019 in Bishsopstoke Nine Acers property, we were kept shuffled between build team and customer care, there was a leak appeared and we informed this to the customer care and they said it will be addressed with in three days, but its been 2 weeks since i informed the leak, now mould started forming and crack appearing on the wall, i have written a mail coping the CEO in that, but so far no response received
Manoj · 30 October 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotHow Bovis get any stars at all beggars…
How Bovis get any stars at all beggars belief! If they spent a fraction of the money on rectifying the massive defects in their bodged new builds, as they spent on fighting claims through the courts .... buyers of their properties would show them some respect. They have wrecked hundreds of lives, mentally and physically ... not to mention the financial side! Disgusting, irresponsible firm led by a CEO who put profits before people!!
Peter · 28 October 2019 · Bovis Homes East Midlands Witchford
★★★★★ 3/5
TrustpilotOn balance...not bad...but Bovis have a lot to answer for
So many negative reviews for a reason. Bovis Homes’ customer service, in my experience, is shocking. I bought a Bovis Home 2 years ago and am now out of my 2 year period where I can raise issues with Bovis. We are on the Estate in Selby, North Yorkshire.Overall, on balance, we are very happy with our home. We love it in fact. We would buy again...and we would buy from Bovis. I can’t speak for others, but our home appears to have been built well. When we moved in we got it independently snagged. There were hundreds of issues but my research prepared me for this. It’s not like a car made in a factory by robots and people using specific approaches. It’s a house built by many many people, some of which have good days and some who couldn’t give a monkeys! When you get a new build you have to be mentally prepared to deal with the service. There are pockets of good service. Directors at Bovis say the right things but rarely do the right thing...or if they do, it’s after many MANY months of chasing. It’s enough to boil your blood. But...and it’s a big BUT...if you take it in your stride, don’t give up and just get on with it, you can come out with a great home. Over the two years we had a couple of serious issues but they were sorted...after getting very serious with them and not taking no for an answer. You need to research your rights and do not be timid in shouting about them. We’ve had everything sorted and out house is still standing. And again we love our home. Our estate still needs finishing off. Bovis have packed up and gone but left the roads unfinished. The children’s park is an afterthought and not finished. I feel bad for the people who have to look at it every day. Bovis have a LONG way to go. However, I’ve rated them fairly. Yes there are some absolute muppets in top jobs but on the whole we have a great home. It’s a sorry state that we have to even put up with things like this. But that’s the state of new builds in Britain. I’ve friends who went to other house builders and suffered the same if not worse.
Sebastian · 28 October 2019 · Bovis Homes East Midlands Witchford
★★★★★ 5/5
TrustpilotI would buy from Bovis again
We bought a new home from Bovis in January 2018. We are very pleased with our home. There were only very tiny issues on first moving in and these were dealt with quickly and well. The site has only recently fully been built, but the workers have always been very courteous. I would buy from Bovis again.
Carolyn · 26 October 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotManipulating, lying bullies!
If I could give them 0 stars I would! Myself and my husband have been fed lie after lie and have had nothing but consistent issues from this foul company. A year on we are still waiting for outstanding snags to be dealt with, complaints to be dealt with and for an apology!! As soon as they take your money you become non existent and they are completely unwilling to help. They manipulate you into completing a survey as soon as you’ve got your first foot in your new home to get the best reviews then treat you like dirt afterwards. We have been waiting for 6 months to retract our customer satisfaction survey but have been told we cannot until snags are complete which should have been done 11 months ago meaning most of their customer satisfaction reviews that potential new customers read are not accurate. I have been personally bullied by staff members in the sales office and was left on moving day out in the rain in tears with nowhere to go because they denied me the keys to our home after lying that we would have the keys early as a ‘good will gesture’ for all the issues we had up to that point- more lies from Bovis! Management for the company are all laughable and an embarrassment sticking up for staff members who compulsively lie just to keep up their pride. The customer is NEVER right seems to be the motto for this waster company!!
Maisie · 22 October 2019 · Bovis Homes East Midlands Witchford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
