Bovis Homes East Midlands estate agents in Witchford and Littleport

★★★★★ 1/5

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Water logged garden uneven floors windows wring size leaking front door

What should have been a dream home has turned into a nightmare no use of a garden since we moved in 3 years ago down to flooding no drainage. cloakroom toilet part missing causing the toilet to leak damaged woodwork door frames flooring 8 visits to fix it!! Windows all needed replacing new front door as not fitted correctly leaking into hallway. Uneven flooring and they say it’s within NHBC tolerance !!! If you buy one if these 60 minute builds keep back at least £20.000 plus to correct all their cowboy contractors has workmanship

Marie · 9 February 2021 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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Awful customer service

Awful customer service, very dismissive of your needs

Dawn · 5 February 2021 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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Bovis and Plumbing - or lack of!!!

I recently purchased a Bovis house which was built around 2002. Just one elderly couple that had lived here before me. The boiler was the original so I had it replaced as it wasn't working well. That was the beginning of everything going horribly wrong. Pipe connectors started popping and leaks appearing everywhere. My plumber was shocked at the bad workmanship and how cheap, inadequate connectors had been used. I only moved in two months ago and already he has had to replace around 6, each one creating nasty leaks leaving stains all over ceilings, walls etc. The worst scenario was last night when what I thought was dreadful rain outside turned out to be flood water pouring through the ceiling in the living room and cloakroom. Dashed down to find myself in 2ins of water in the hallway, kitchen and sodden carpet in the living room. Yet again another connector had burst!! As a recently widowed lady in her 60s this has not been a good start to my new home! I am terrified of going to bed, or coming in if I've been out in case there is another leak. Speaking to some of the neighbours here, it seems that they have had similar scenarios over the last 18 years. One gentleman and his wife had only been living here for two weeks after it was built and Bovis had to put them up in a hotel due to burst pipes in their new house!! This is completely and utterly disgraceful and I fail to see how a company like this is allowed to get away with such shocking and disgusting treatment of the general public for whom they are very grateful for all the money they take off them!!! Surely this should not be allowed to continue?? All the reviews I have read on here, the majority of them seem to feel the same way that I do. Time they should be made accountable!!! Doesn't matter what the age of the property is, if they were built properly there shouldn't be these awful problems. Also saying these disgusting problems aren't just to their new builds - buyers beware!!

Jayne · 2 February 2021 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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Utterly useless cowboys

Terrible customer service once the house has sold. Took them over a year to inform Thames Water we had moved in leaving us with a huge bill and after telling us they would cover the bill as they messed up are now telling us they won’t do anything. They have done the same to our neighbour and are not willing to help one bit. Totally useless company. If buying from them expect to wait months and months after talking to them and chasing them to get anything sorted, no response from their customer service. Also check the amount of rubbish they leave under your bath, under your turf etc. We found a piece of reinforcement bar sticking out of our grass and tonnes or rubbish under the turf, no wonder it died within months. Terrible company wish I had of just purchased an older house as would have been less hassle completely rebuilding a house than getting Bovis to come and fix a door lock... avoid the cowboys, they are a pathetic excuse of a developer.

Michael · 1 February 2021 · Bovis Homes East Midlands Witchford

★★★★★ 5/5

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My boiler broke over the weekend due to…

My boiler broke over the weekend due to a small leak which left our house frozen during a snow and ice filled weekend of weather, this was coupled with being left without hot water. After being recently given the sad news of a very unexpected and life limiting medical diagnosis, the last thing I needed was a broken boiler in a 3 month old property. However the team on duty on the Bovis emergency call centre were absolutely fantastic. The supervisor Rosie was amazing and went above and beyond to help me and my family get some help. She literally called construction directors to get things resolved after the o call plumber from a third party company couldn’t fix the problem due to the manufacturer warranty. Rosie helped out so much. The third party company Barkwell Plumbing, Oakhampton also need a mention as they were brilliant! Their engineer (Mason) provided his own electrical heaters to cover until the weekend was over. Mean while their guy in the office on duty (Josh) was on the case and made sure the job was immediately passed over to the manufacturer (on a Saturday during lockdown!!!) and BAXI immediately started a follow up. BAXI’s customer services were BRILLIANT and instantly tasked an absolutely amazing engineer who provided a friendly, on time and professional service.This combined service of Bovis Homes, Barkwell and BAXI has re-installed my faith that there are genuine people and companies out there who will go above and beyond to help. Thank you all.

Casey · 26 January 2021 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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Have my house 4 years ago and since day…

Have my house 4 years ago and since day one, keys given and still building around me. Had a little flood, garden problems, not storage compare to the papers. flooring getting really bad since we moved, paid lots already to fix so many things. Should be a forever home but will take lots to fix they done wrong

Veronica · 21 January 2021 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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Shoddy finishing

Shoddy finishing Promises to sort snag lists never kept unless you have at least 4 mental breakdowns at them! Pass the buck every time No pride whatsoever Will never buy again from them !!!

Traci · 20 January 2021 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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Management fees a disgrace

Rating only, no written review.

Dan · 20 January 2021 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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Dreadful build quality and design

Dreadful build quality and design. Little thought given to logical layout. Therefore if you are in a semi detached they put both lounges next to each other with a breezeblock and plasterboard partition wall. Brilliant work Bovis! You can hear everything. Thudding footsteps also because they put the flimsy floor across both properties to cut corners. I expect a little noise but I may as well be living with the neighbours. This being a £370k house by the way. Weatherboard outside coming off after a year and a half. They don’t care. They are sunning themselves in the Caribbean with the profits they make for lousy houses. This country is bottom of the heap in Europe for bad building and Bovis at the forefront.

Brian · 13 January 2021 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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The issue they put people to play in…

The issue they put people to play in media to change people feel to buy house after they buy found the reality about Bovis . Or some staff of Bovis write good review .To honest i met many people work for Bovis they buy from deferent company not from Bovis why? even them staff.please do not buy from Bovis there many company best and very good care . the Manager of Bovis did not care if your house fix or not.6 months for pain and more and more

David · 18 December 2020 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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*** Over 3 Years to fix a porch and the street left like a bomb site ***

If I was to say that I have several emails regarding sorting out a porch would be a massive understatement. I have checked my inbox and have well over 100.Moved in September 2017 and noticed beginning of 2018 that the porch was peeling on our Southwold. Firstly they tried bodging this up by painting it (bare in mind the porch is plastic). As you can imagine this did not work.Fast forward to summer of 2020 (Yes 2020) and we finally had our porch replaced. This has been after years of fob offs about the porches being sent damaged and me constantly chasing for a resolution. The porch was fitted while I was working so it was only upon completion that I could inspect it. The porch fitted was worse than the original. Substandard quality finish and filler all over it. So noticeable it would question as to who they have supplying these porches.Since this there have been 2 porches sent out to us to be fitted and these are even worse quality that what they have already fitted (didn't think it would be possible but it is) which I have refused to accept.We have currently been left with sourcing an alternative ourselves. We have sourced this and put the cost forward to Bovis which they have accepted however expect us to fork our thousands of pounds of our own money and wait until they are ready to refund us. I have requested a same day transfer as I am sure many people can agree that a few grand is not pocket change. As it stands I have been waiting the best part of 3 weeks to be told if this is possible or not.From a residents perspective. Our area of the development has been completed over 3 years now yet the road has still not been adopted. What should be grass along the footpaths has been left year on year to allow weeds to grow as high as 5 foot!When they do cut the trees it's done with so little care that debris has been fired the best part of 20 feet from the ditch to our front doors, striking our cars and front windows.Recently had to dig up everyone's gardens because the roads wouldn't be adopted due to them planting our boundaries too close to the curb (yes took them 3 years to notice). Left mud all out the front of residents houses with no rush to 'make good' the mess they have made. Been 3 weeks now and they have still not rectified the mess to the front of peoples properties.Anyone considering buying from them should seriously consider. While there have been instances that have been rectified, on the whole once you are in they couldn't make it any more blatant that they don't care.

Steve · 9 December 2020 · Bovis Homes East Midlands Witchford

★★★★★ 5/5

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Fantastic Experience

Our experience with Bovis has been nothing but positive from start to finish. Having moved from another new build property the difference in build quality and customer service really is night and day! Since completing the on site staff have been excellent, snags were checked within a week and resolved quickly, help is always on hand and builders are very friendly, always saying hi, have smiles on their faces and take a genuine interest in our lives. I wanted to say a special thanks to Scott the deputy general manager at Honeyvale Gardens. Every member of staff we experienced along the way has been fantastic, but Scott really goes above and beyond, he could not do enough for us and has turned our experience from a good one to great one. He is a huge credit to Bovis.I would absolutely recommend Bovis to anybody looking for a new house. We are over the moon with ours and the service we received along the way.

Sam · 9 December 2020 · Bovis Homes East Midlands Witchford

★★★★★ 5/5

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Moved in November 2019 linden harpers

Moved in November 2019 linden harpers heath Doncaster.Sales staff made the move smooth.Site Manager Kevin Brennan couldn't do anymore to help. Snags a little slow to resolve but given the pandemic safety comes first in my book. Customer service & aftercare is awsome don't listen or belive what you read. People are quick to be negertive. Well done team linden / vistry.

Paul · 3 December 2020 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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Shocking company

Shocking company. Bought a house in 2010 and the road has still not been adopted by the council due to Bovis Homes erecting a Lowe level fence around the pedestrian walkway alongside the close which is against planing regulations and very dangerous as all pedestrians have to walk on the road. We have tried to speak with someone of authority but can not get past the customer care department. My advice is don’t buy from Bovis Homes.

Darren · 1 December 2020 · Bovis Homes East Midlands Witchford

★★★★★ 5/5

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AMAZING experience at the Willowdene development in Bristol

I am shocked at the amount of bad reviews on here because our experience with Bovis has been nothing short of perfect from start to finish. Since completing, the customer care we have received has been 10/10. The site managers are always knocking on the door to check we’re ok and settled and Chris, the assistant site manager for our site, made sure we were booked in for a snag walk around straight away so that we can highlight anything we’ve noticed since living here. Snags we have noticed so far have been extremely minimal and the overall finish of the property is to an extremely high standard. Our site is the one on Charlton Hayes, Bristol in the willowdene part of the development and I can honestly hand on heart recommend a bovis home here to anyone who wants to buy top quality new build, with excellent aftercare and customer service throughout. Our completion day was excellent, smooth as anything and that’s all thanks to the site team here (Big shout out to Colin, Martin, Carole, Chris & Ash!) People are always so quick to come to sites like trust pilot and write bad reviews but I wanted to come here to give an honest account of how amazing our experience with Bovis has been. We are THRILLED with our new home and cannot thank them enough. :)

Ellen · 1 December 2020 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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Bovis and their lack of honour

At the estate where we bought our house, which is a Bovis homes site, house designs are lovely and the size of estate is lovely and the village is perfect.It is such a shame that all the promises of good aftercare service and completion of a country park that completes the estate, are all lies. They employ contract companies who have no supervision and snags and shoddy work takes ages to have corrected.The country park should have been completed when 70% occupation of houses was achieved. Occupation is at 98% and has been so for over a year, and the slowness of work and the terrible quality of the work is so below the required standard. The land has been left unfinished and was behind schedule due to the incompetence of Bovis, now after 6 weeks of rain the area is not safe and children have been getting stuck in the mud. Despite trying to contact the Director in charge several times to bring the health and safety issues to their attention, no response has been received back by our committee secretary. The residents of our estate are so angry that Bovis are reneging on the contractual sale promises.They had a bad reputation a number of years ago and like so many people we thought they had improved their customer service and quality of work but no this not the case. So many complaints have been made by all residents about how disappointed the standards are in the finished product, but Bovis just treat everything with contempt.

Valerie · 16 November 2020 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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where is the Goverment from that pain

I do know what can i say and what can I write that companies do not care about anything I feel government support them because I told I will take legal action the meaning for they said to me hate your face on the wall.who save us ,trust pilot is good web the must handle that to the government to people pain the voice as well.

David · 16 November 2020 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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I’m hoping they improve but we had a…

I’m hoping they improve but we had a terrible pre-purchase experience so pulled out. Reserved a £1m home but we received no updates on revised build dates or any communication unless we pushed. We were meant to be moving in in October but the house hasn’t had a brick laid! Understand the Covid issues but we were not being kept up to date and this one simple thing of communication made us pull out as we thought if this is the service we get pre-purchase, what will the post-purchase customer service be like?

Claire · 12 November 2020 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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Just terrible.

Rating only, no written review.

Simon · 10 November 2020 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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Bovis ...inaccurate advertising

I have been looking for a house for over 6 months and considered a couple of plots at various sites across Wawickshire. Each time I ring up for a sales enquiry the deal changes. Their website does not correspond to what is actually on offer. Different prices/incentives and often the adverts contradict. They need somebody to accurately keeps there details correct on the websites (as often you can't get somone on the phone - sign of the times I guess). Their website is often the first place people go to get information and no point if the information is incorrectPoor sales. God knows what would happen after you reserve and leave a deposit

Manny · 31 October 2020 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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Dreadful

Dreadful, I will never buy a new build again. They have ruined the whole experience, poor finishes, poor customer service and the landscaping was never finished. Our area customer service manager for the Cotswolds, is a cowboy. He’s rude, ignorant and think he knows everything, a guy who thinks he can marlarky his way though a conversation. I’m a young adult and not stupid or naive, he gave the impression I was being very awkward and would make up silly reasons for problems in my home. For example, my carpet was malting since day one of moving in, 18 months down the line I was Informed by him it’s a 1 year life carpet. I would advise anyone buying from Bovis to stop and find a more trusted builder, I wish I did my research before proceeding.

Mr · 29 October 2020 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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Would of left a minus score if I could

Would of left a minus score if I could, Company is a massive joke!!!! Rush the sale and get you in then, take the absolute mick!! 5 attempts at squeaking floorboards and still not done. Wonky floor tiles to the point a sort won’t open. Owen from vistry southeast’s answer was cut the bottom of the door off. But all our doors have had the bottoms cut out with a bread knife by the looks of it. The quality of the build and repair work would only just pass a gcse exam!!! Been in a year now and still no where forward. Insulation balls came out all over the place and never been redone. Fuming with this absolute shower of a company!! Save your money and avoid!!!!

Matt · 28 October 2020 · Bovis Homes East Midlands Witchford

★★★★★ 1/5

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Want a job as an unpaid project manager? Sign here!

All smiles at the beginning of my ownership of a Bovis property, but during the last 18 months I have taken on the roll of an unpaid project manager. Bovis seem unable and unwilling to take ownership of any problem, and it is down to you the owner to find the cause of any issue and suggest the fix (difficult when you're not knowledgeable in those areas) . Then the pain begins with getting the problem resolved. During the last 18 months, I have had upward of 50 visits by various contractors (do you like your annual leave from work?) to fix anything from leaks, to replacing the same fixtures and fittings multiple times. Some issues are still outstanding to-date - some of which have been highlighted by a survey (at my cost).I fully understand and appreciate there are problems in life. However, it is not the problem, but how it's resolved that matters - and this is where Bovis fails miserably.Would I buy another Bovis home? No!

Djvrs · 28 October 2020 · Bovis Homes East Midlands Witchford

★★★★★ 5/5

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Amazing homes

We’ve been in our new “Aspen” home now for almost three months and are completely in love with it. There were a few hiccups from the Bovis sales team but these were minor when you consider they were trying to work during an unprecedented global pandemic. The site manager at Cam is outstanding and watching other houses being built around us with care and consideration is great. Buying our Bovis home is one of the best decisions we have ever made. We have only had 4 snags, all minor and all dealt with promptly and professionally.

Charlie · 23 October 2020 · Bovis Homes East Midlands Witchford