Trusted Agent profile
★★★★★
509 reviews across 2 offices and 2 platforms
Bovis Homes East Midlands has two offices, in Witchford and Littleport. Together they have 509 reviews on two platforms, rated 2.4 out of 5 overall.
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Bovis Homes East Midlands's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotVery badly built homes
Very badly built homes. Cardboard boxes. I had to have my lawn laid twice as it was flooding on one side. No one took responsibility and I had to have it dug up again. Ended up with fake lawn which sounds crispy when I walk on the side with poor drainage. I spent so many days and nights upset. I would never buy from Bovis again. I can not recommend BOVIS. BUYER BEWARE.
1/5
TrustpilotBovis the corporate cowboy builder.
Bovis is the worst builder in the UK. They are bunch of liars and the customer care does not exist. Quality of their build is poor and all they want is get hold of your money and that will be it. We are in Oxfordshire and we will advise anyone intending to deal with this company to go elsewhere because you will regret dealing with Bovis. We read reviews about the company last year July 2020 - most of these reviews were negative but we still chose to ignore the reviews which proved to be the greatest mistake of our lives. We moved into our property 2020 and we are still chasing them May 2021 to put things right from our snag list. Walls are uneven, switch meant to control the induction cooker controls the fridge (how could a mistake like this occur?). Water leaks into parts of the house. Internal painting has patches, wall cracks, the list is endless. Similar stories from neighbours that also bought from Bovis.If you have the misfortune of making contact with their so called customer service department, you will either be ignored or they respond with lies. Bovis now disguising itself under a new name "Vistry" is nothing but a corporate cow bow builder. If you choose to go with Bovis after reading this review along with others, please choose your own solicitors and not one recommended by Bovis. We chose to go ahead with Bovis because we liked the house design and we got emotionally attached. Please run more than mile away from them if you are not yet emotionally attached otherwise get yourself ready for serious heart and head aches. We once raised our frustration with their CEO but we got no response back which tells you that they are rotten from the top down.
1/5
TrustpilotAppalling PreSales Service
A recent experience in East Hanney, Oxfordshire on their Silk Mill development confirms what the majority of reviews suggest on here. Their arrogance to the point of being rude was clearly demonstrated by two of their sales team, Mark & Paula who are clearly in the wrong job! They really couldn’t be bothered to leave their Shrivenham located office to attend a viewing and even when one of them did she was about as helpful as a bucket full of holes! If that is the kind of pre sales service that one can obtain then what would the after sales be like? We have owned two Bovis Homes previously and are shocked at how this company has lost the plot! Customer service is non existent and even their Sales Manager George has no idea of what is really happening! Best avoid Bovis alias Vistry altogether!PS the day that we attended the Police were there investigating a Burglary! If you are thinking of buying here or Bovis anywhere then think again!
1/5
TrustpilotBovis buyers beware
I would suggest anyone buying a Bovis/Vistry home to invest in a professional snagging report on completion. We haven’t had the best of experiences but it Is their Customer Care that leaves a lot to be desired. Lack of communication, over promising & under delivering & a serious lack of ownership of issues in our home. Dreadful.
1/5
TrustpilotAbsolutely Abysmal
Absolutely abysmal following purchase of the property 5 years ago. Many snagging issues took multiple visits to resolve and uncovered cheap substitute materials as a cause. Landscape gardeners that appear 5 years late and in multiple ways damage the landscape they are supposed to be enhancing.Roads still not adopted and tarmaced 5 years on due to disagreements with United utilities (local water company). The senior management including Roger Bebbington couldn’t care less.
2/5
TrustpilotComing across a fast track real estate…
Coming across a fast track real estate company, currently in litigation for illegal transfer of deeds and property assets. Making this aware for all Stakeholders, please feel free to me more questions regarding Bovis Homes, aka Vistry Homes
1/5
TrustpilotWorst company I have ever dealt with
Worst company I have ever dealt with. Were keen to charge me reservation fee and a week later called to say transaction needs to be completed within 6 weeks. That was impossible given I was in a chain and due to stamp duty holiday, banks were overworked. And even before the 6 weeks were over, they decided to cancel the booking without any notice. It cost me £450 in evaluation fee and 6 months in, I am still waiting for my reservation fee refund. Keep telling me it will be refunded on the day when I call.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
TrustpilotHouseofbrokenpromises.net is what we received from Bovis
Houseofbrokenpromises.net is the perfect words to describe what we have experienced. Moving into our forever home in Stortford Fields back in Dec 2018 should have been one of the most happiest moments of our lives. It was what we had dreamed of. This was what we had worked so hard all our lives for. It is what every new home owner wants to feel - a sense of achievement and relief. This was far from the truth. Standing in the doorway of our new home, my husband said what exactly I was thinking ... "Oh crap, what have we done...." We could never have ever expected, from that moment on, that our lives would be changed forever...Breach of Regulations ...Within weeks, we had pages of issues raised with Bovis. Months later, we uncovered numerous serious breaches of Regulations, which to this day, after 2 years, are still outstanding causing more damage to the property. We longed to put our stamp on our new home, but couldn't until all the major issues have been resolved. The property, in its current state is non-compliant to Building Regulations and NHBC Technical Requirements and therefore is unsaleable unless these issues are corrected. By not rectifying the current non-compliant issues, Bovis has breached the legal contract for sale which states in condition 7 that “ the seller will construct the dwelling in a good and workmanlike manner; in accordance with planning permission and building regulations approval; to the standards required by the National House Building Council (NHBC)."Our current outstanding snag list is 52 pages long. Issues raised with a developer, within the first 2 years of warranty, must be put right by them to meet the responsibilities of Section 2 of the Buildmark. Therefore, the ultimate question is, why has this not been the case? We have concrete evidence including an Expert Witness Report by an independent FRICS Surveyor with over 35 years post qualification experience of construction and property matters. We even have written confirmations, which in a court of law is legally binding. Yet still they want to ignore us. I should be resting as I'm battling an incurable cancer, but I can't because I'm also fighting Bovis with this injustice. Read about our nightmare experience at houseofbrokenpromises.net Share to help us and others get heard. Thank you.
1/5
TrustpilotIf I could give no stars I would
If I could give no stars I would! Shockingly bad finish to both the house and the estate as a whole. Very poor customer care all the way up to Area Manager level. Do not buy a Bovis/ Vistry Home.
1/5
TrustpilotPoor standard of work and awful…
Poor standard of work and awful customer service. The sooner I can get away from them the better
1/5
TrustpilotAvoid Avoid Avoid!!!
Avoid Avoid Avoid!!!Avoid these at all costs. Appalling builders and customer care. Bodge up builders, we have had a never ending list of problems including, over priced house, boiler connected incorrectly, holes in brickwork/ missing mortar, water leaking through ceiling from under bath, front door warped, this list goes on.Cretinous con artists, liars and bodge up builders.Avoid Avoid Avoid!
1/5
TrustpilotDropped out of sale
I recently was in the process of buying a property from Bovis - however, fortunately it fell through due to enormous delays and mistakes by their solicitor. Having read reviews on here I always had my eyes open for potential issues that could pop up.The sales team that I interacted with were incredibly friendly and professional, however, there were clear breakdowns in communication within Bovis internally as they told me several times that snagging issues had been fixed, despite this not being the case.
1/5
TrustpilotWorst experience of our lives…
its the worst experience of our lives promised so much.Ended up with a house with cheap Kitchen bathrooms, Leaking garage roof which the continually try to fix on the cheap, all internal door don't fit properly. It goes on and on. Bovis cheap and nasty bodge it builders. If you complain you are ignored straight away. We were lied to to over and over again£450,000 house we were ripped off big time by a bunch of bully boys.
1/5
TrustpilotIf I could give lower than 1 I would they are a disgrace
If I could give lower than 1 I would. Bovis are an absolute disgrace. Our so called premium home has been appalingly built. Some examples: parion not laid to specification causing water to get into the kitchen ruining the tiles. Those tiles have now been up for over a year as Bovis delay and delay. All our showers were bodged in and have had to be replaced. Entire flooring upstairs badly installed so it bounces, sags and isn't properly supported. Stairs incorrectly installed. Mortar weak and crumbling. Thermostat on immersion not correctly wired so water was scalding hot, kitchen not properly finished. Boiler cupboard made from offcuts and many more serious issues. Add to this the thousands of pounds of damage their contractor caused to our home which Bovis simply did nothing about despite multiple complaints and which Bovis are now arguing about sorting. Rather than hang their heads in shame all they do is make everything long winded, slow, obstructive and difficult. They lie, go back on agreements, cite irrelevant NHBC standards and simply try to wear you down so you give up. All they care about is your money and keeping you happy until you give a good rating in the 8 week NHBC survey and then you see the real Bovis. Their culture is toxic and all they care about is saving money. They are an absolute disgrace and we know that, on our estate many others feel the same. Avoid Bovis at all costs they are liars, cheats and totally incompetent
4/5
TrustpilotNew Bovis Home
We got our new home in October and have been very happy with the service received from Bovis, especially Ozi looking after us on site. As with all new homes there have been a few teething troubles but that is to be expected and they have be rectified swiftly with us being kept informed of progress. We are loving the house and the area and looking forward to the weather improving to get out in the garden... not sure Bovis can bring the sunshine but sure they'd try....
1/5
TrustpilotAWFULLY POOR QUALITY HOMES
Decided to rent a Bovis new build ex showhome.All I can say is... thank god I didn’t buy one!!The build quality of this place is beyond awful.I’ve lived in flats, terraced houses, multi occupant houses and all kinds of places throughout my life. I’m well travelled and have slept in tents in the middle of the jungle... so I’m far from being the precious, fussy kind!However... living in this house that I pay £1600pcm for is one of the worst experiences I’ve ever had. Firstly, I might as well live with the neighbours because I can hear their toilet habits, every footstep, every conversation, the dog barking... you name it. The cheap floors are shared across multiple houses so simple footsteps end up sounded like all day long drum and bass sessions. There is next to NO sound insulation and joists are shared too.I have no objection to hearing neighbours occasionally but this is RIDICULOUS... On top of that, the boiler and shower systems are the cheapest they could find. Having a hot bath or a decent shower is almost impossible. Everything breaks or doesn’t work including gas hobs, electrical wiring, doors, locks. It’s just cheap, flimsy crap with zero love or attention to detail involved in anything.And these con artists have the audacity to charge £400k plus for this little box with walls made from plaster of Paris. The UK housing market is absolutely destroyed and is playing a big part in destroying our country. Companies like Bovis are simply profiting from the desperation for housing and building soulless, poor quality piles of trash that will negatively effect the wellbeing of the occupant... because... well... they can get away with it!We’re not spending a few quid on second hand TV meant to last a few years... this is usually the biggest life investment someone will make and saps the majority of their life’s hard earned money whether buying or renting.When will the government step in on this?Enough is enough.
1/5
TrustpilotAwful management
Obviously, this is an organisation that does not care about its reputation and reviews. We have been living in the house for 6 months and a long list of issues seem to be ever-increasing. The site team seemed to be involved in hearing us out and resolving the issues in the beginning and has now decided to drop us like a hot potato. Please steer away from them. I am sure there are better builders in the market.
1/5
TrustpilotNo ZERO otherwise it would be.
No ZERO otherwise it would be.Vile company and utter liars who work for them!Despicable treatment and after care. I dispise every person except 1 at this company (she no longer works for them).Changing plans as they wanted to, falsifying records, deleting documentation, breaking DP laws, 14 months and still have issues reported the day we moved in. Wish we could give the house back! I DO NOT recommend this company or the people within it. Regional Directors and MDs clearly do not care about their customers either. Customer Service.... UMMMM there is none.I work for a housebuiler and would never treat people the way we have been treated or allow them to continue in a house with so many faults. 14 months plus and still not sorted. NHBC have helped sightly!
1/5
TrustpilotWe bought our Dream Home from Bovis but it has turned out to be a nightmare!
We bought our Dream Home from Bovis but it has turned out to be a nightmare!We bought our "premium" property in June 2019 and it has had so many fundamental build defects! From incorrectly wired hot water tank that bypassed the thermostat causing the water temperature to be higher than the point of scalding, to having weak mortar whereby all the mortar to half the height of the house has had to be removed, the flooring upstairs has bodged noggins, not been glue or affixed and the boards fall short of ending on the joists. The stairs have not been installed properly. The patio was built too close to the house causing water ingress and damaging the Amtico flooring which has now been up for over a year and these are just but a few of the defects. Bovis employ delaying tactics, take months to book work in, 18 months from first reporting the weak mortar and it is still in progress, over a year our kitchen flooring has been up and still we don't have a date when it will be rectified. They do not monitor their contractors and even when we have highted to them that the contractors are not working to HSE regulations they have repeatedly failed to do anything about it. They have caused thousands of pounds worth of damage to our property and do nothing but argue about rectifying. I could go on for hours listing the hundreds of snags and defects we have encountered in this "premium" property, suffice to say if I could give them a lower score I would - avoid at all costs!
1/5
TrustpilotNot great
In terms of customer service, they’re ok however we was promised the house would be ready by November 2020. Due to the current situation, this was delayed to March 2021 which we completely understand. A couple months later they told us the house would be ready in June/July and not March. This is the only complaint we have against Bovis as we was supposed to be in our house by now, but it was delayed several times.
1/5
TrustpilotWater logged garden uneven floors windows wring size leaking front door
What should have been a dream home has turned into a nightmare no use of a garden since we moved in 3 years ago down to flooding no drainage. cloakroom toilet part missing causing the toilet to leak damaged woodwork door frames flooring 8 visits to fix it!! Windows all needed replacing new front door as not fitted correctly leaking into hallway. Uneven flooring and they say it’s within NHBC tolerance !!! If you buy one if these 60 minute builds keep back at least £20.000 plus to correct all their cowboy contractors has workmanship
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Witchford has the most, with 503 reviews rated 2.3 out of 5, followed by Littleport with 6.
The two Bovis Homes East Midlands offices, by town:
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