Trusted Agent profile
★★★★★
494 reviews across 2 offices and 2 platforms
Bovis Homes East Midlands has two offices, in Witchford and Littleport. Together they have 494 reviews on two platforms, rated 2.3 out of 5 overall.
14
Reviews on Google
All 2 offices
480
Reviews on Trustpilot
All 2 offices
Bovis Homes East Midlands's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotPurchase of bungalow
David was excellent from start to reservation of bungalow he was extremely patient with an 89yr old and the incentives he organised for me were great thank you Bovis
Hi Jean, We are so pleased to hear about your positive experience! It's wonderful to know that our team was patient and helpful throughout the reservation process. Thank you for sharing your kind words. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotDo not buy from this company
Do not buy from this company. They lie about the locations of housing association properties as they are sold to private investors so Bovis can get away with listing them as privately owned on their site map. They know exactly what they’re doing. Our estate is essentially a council estate and Bovis do not care about the anti social behaviour or how they clearly misrepresented properties. I am actually semi attached to a HA property when I was assured multiple times it would 100% be a private sale like us. The customer services team are useless and threatened me with legal action. DO NOT BUY A VISTRY HOME.
1/5
TrustpilotDo your research before you buy!!!!
Bought a new Bovis home in June 2024 and couldn't fault the sales journey or the snagging. All I would say is do your research regarding your plot and the surrounding green areas as we have had issues with various residents gathering in communal spaces, destroying trees, drinking, fighting, swearing, loud music etc. Our supposedly private driveways are used by dog walkers, kids racing on scooters and bikes to shortcut the paths provided- only a matter of time before someone gets injured! Vistry are not interested in helping to resolve neighbourhood issues once the house is sold so ask residents already living on the estate for their opinion before you buy a new home, especially if its near a green space. We have a residents group now and all have to report incidents regularly to Housing Associations and the Police who are working with us to try and resolve issues.
1/5
TrustpilotRefused as a buyer with no explanation and no right of reply
Refused as a buyer with no explanation and no right of reply.
1/5
TrustpilotUnreliable completion timelines and poor communication regarding build progress
I am writing to share our recent experience with Bovis Homes regarding our property purchase.
2/5
TrustpilotPoor customer service for secure…
Poor customer service for secure buyers. Visited the Pippins Place development in West Malling as a cash buyer with two mortgage-free properties. I was told there is a long waiting list for an unbuilt plot ready next summer, and that I would need to sell my home and go into rented accommodation to proceed. I was also told to chase them monthly for updates. The sales team completely failed to value a secure, chain-free buyer. They should be chasing the client, not the other way around.
5/5
TrustpilotExcellent appointment with Rhodri
Meeting Rhodri was such a pleasure - he was welcoming, helpful and extremely professional. He really stood out and he couldn’t do enough to help. Unfortunately, the location wasn't right for me so I won’t be meeting him again
Hi Consumer, We are so pleased to hear about your positive experience with our team member! We appreciate you highlighting their professionalism and helpfulness. We understand that the location wasn't suitable, and we thank you for your valuable feedback. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotYour representative was very…
Your representative was very personable, professional and engaging. He gained insight into my circumstances, my wants and needs in a non intrusive and friendly manner. He provided me with answers to all I asked and it was evident he knew the site, availability and options in detail. He took me around the showhome and where I recognised a negative i.e. no double oven, he offered a suggestion. He followed up same day with videos and virtual tours of a 3 bedroom detached as he promised. This was a positive experience for me
Hi Jennifer , We are so pleased to hear about your positive experience with our representative! It's wonderful to know that our team member was able to provide such a professional, engaging, and insightful service, understanding your needs without being intrusive. We appreciate you highlighting their detailed knowledge of the site and options, and their proactive approach in offering solutions and following up with additional resources. Your feedback truly encourages us. Kind Regards, Kobi Bovis Homes
4/5
TrustpilotThe sales staff
Hi Odin, We appreciate your feedback and are glad to hear the process has been smooth so far. We understand the frustration with technical issues and are working to improve our IT portal. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotOur experience with Bovis Homes so far
Our experience with Bovis Homes so far, right through to reserving our new home, has been wonderful. A special thank you to Sylwia, who has been friendly, patient and incredibly helpful throughout. She has taken the time to answer all our questions and provided continuous support, making us feel welcome and reassured at every step.
Hi D Gurung, We are so pleased to hear about your wonderful experience reserving your new home. It truly makes us happy to know that our team provided such friendly, patient, and helpful support throughout your journey. We appreciate you sharing how confident and welcome you felt, and we thank you for your kind words. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotExcellent service by Dan and the…
Excellent service by Dan and the service team
Hi Phillip, We're delighted to hear that Dan and our service team provided you with an excellent experience. We appreciate your kind words and will make sure they are passed on! Kind Regards, Kobi Bovis Homes
1/5
TrustpilotLoads of snaggin issues
Loads of snaggin issues , leaks , kitchen worktops loose . Flooring issues for over 9 mths still not sorted just basically cowboys
5/5
TrustpilotVery helpful and great home…
Very helpful and great home presentation.
Hi Elizabeth, We're happy to hear that our team were helpful and that you found our homes well presented. We appreciate your kind words. Kind Regards, Kobi Bovis Homes
4/5
TrustpilotFollow up my enquiry fast and prudent
5/5
TrustpilotGreat customer service from your…
Great customer service from your representative.
Hi Jay, We are pleased to hear that you received great customer service. We appreciate your kind words. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotDawn was so welcoming and friendly
Dawn was so welcoming and friendly. Her experience and expertise was wonderful ss she explained all about the site property etc
Hi Ali TS, We are so pleased to hear that our team member was welcoming and friendly. It's wonderful to know that their experience and expertise were helpful in explaining everything about the property. Kind Regards, Kobi Bovis Homes
4/5
TrustpilotThe sales Agent has been helpful in…
The sales Agent has been helpful in different situation
Hi Anthony, We are so pleased to hear that our sales agent was able to assist you effectively in various situations. Your positive feedback is greatly appreciated. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotWillow Park-Janina
The journey of finding and getting home obviously requires deposits, qualifications, and all the necessary prerequisites. However, what truly makes the difference is the intent, attitude, and approach of the person on the other side of the table.
Hi Bharath, We are incredibly touched by your heartfelt review and truly appreciate you sharing such a personal and positive experience. It brings us immense joy to know that our team member was able to make such a significant difference in your journey to finding a home. We understand how crucial it is to find the right living environment, especially when raising a family, and we are so pleased that we could contribute to creating a safe and wonderful space for you and your children. Your kind words highlight the genuine connections we strive to build with everyone we assist, and we are grateful for your recognition of our dedication. We are delighted that you are happy with your new home and neighborhood. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotThe sales team made the extra effort…
The sales team made the extra effort and were very helpful.
Hi Ann, We are so pleased to hear that our sales team went above and beyond to assist you. It's wonderful to know that your questions were answered promptly and that any paperwork issues were quickly resolved. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotBrilliant!
Hi laura, We are so happy to hear about your positive experience reserving your new home. We appreciate your kind words about our team members and are delighted the process has been simple for you. Thank you for sharing your excitement! Kind Regards, Kobi Bovis Homes
1/5
TrustpilotVery bad with poor customer service
Hi Lara, We're sorry to hear about your negative experience with our customer service. If there's any more detailed feedback that you can provide, we can pass that on to the team and investigate further. We are committed to improving and appreciate you taking the time to raise your concerns. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotVery helpful and knowledgeable
Nothing has been to much for John, had 2 site visits and was able to get all of my questions answered. Feel confident in my decision and I am looking forward to making my choices as to how the property will look.
Hi Matt, We're so glad to hear that our team was able to provide such helpful assistance during your site visits. We appreciate your positive feedback and are excited for you to finalize your property's look! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotGreat experience so far! Gav and Rhodri
The purchase experience so far has exceeded my expectations. Gav has been superb, and I was also today delighted by the customer service shown by Rhodri as he carefully explained the “extras”, what was possible and how much things were going to cost. We didn’t feel rushed, pressured or hard sold. None of that. I think we ended up with the best possible next steps. Let’s hope this experience continues into the move in and beyond!
Hi Chris J, We are truly delighted to hear that your purchase experience has exceeded your expectations. It's wonderful to know that our team provided such clear and pressure-free explanations regarding your options and costs. We appreciate you sharing your positive feedback and are committed to ensuring this excellent experience continues through your move-in and beyond. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotVery welcoming and helpful
Very welcoming and helpful, Debbie was very friendly.
Hi Natalie, We're so happy to hear that our team was welcoming and friendly. We appreciate your kind words! Kind Regards, Kobi Bovis Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Witchford has the most, with 488 reviews rated 2.2 out of 5, followed by Littleport with 6.
The two Bovis Homes East Midlands offices, by town:
