Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotCharlton Heights, Bristol
I would agree with all the other reviews. They are more concerned with selling. The finish was poor. Things I had flagged up when looking around at the property where not done. Even thought I was told it would be. No care has gone into the property at all. I wouldn't buy a Bovis property again, nor would I exchange/ complete before they had rectify the issues. As you are at the bottom of their list, when it comes to fixing something. I also asked for extra cupboards, before buying the property, which they agreed. Three months later I still have no extra cupboards. They have been delivered 3 times and been the wrong ones apparently. Like the other reviews state. There are better new build developers out there.
Calista · 28 April 2022 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotHaslington development
Haslington developmentUnfortunately we can completely agree with the other reviews on trust pilot. The company are focused Purley on selling. There is no customer service you are not made to feel welcome by sale staff. They answered questions mechanically and abruptly. They will not try to meet any individual requirements be that for disabled people or for individual health and safety reasons. Their out look is, it is what you see. No changes or adaptions can be made and they will happily put a property price up £20000 even if you were talking to them about the property at the lower price. harsh and uncompromising. It is all about the commission and selling. There really don't care. The Web site says the sales office is closed on a Monday!!!!! This is not true abd they are still seeing people and selling houses on a Monday so we missed out on a plot we were interested in because of this. No apology was given!!! Advice, Stay away there are much nicer and more ethically driven builders out there. We were only sorry we didn't read trustpilot before wasting as much time as we did with them.
Susan · 24 April 2022 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotWARNING
WARNING, UNSCRUPULOUS BUILDING COMPANY AT LARGE!!This is a warning to all prospective Bovis customers.Make sure you exchange contracts by the given date otherwise they will dump you!!!We have had 4 stressful months of dealing with Bovis. The sales team particularly Michelle Rayner and Angie Strang are incomprehensibly objurate and lack any iota of customer service or goodwill! We have had trouble with communications both with Bovis and Foot Anstey. Our mortgage company’s mortgage department have been down with Covid. All of this had no effect on this uncaring shambles of a company called Bovis.We were ready to commence the exchange of contracts 16 hours after the due date but they refused to exchange with us and are to remarket our plot!!!Is this really the way in this day and age to treat people. Do they care about anyone on Pebble Beach or any other of their developments?Definitely not we would say.Beware if you are in the process of purchasing from them. They are a nightmare.In a normal market, they would not be able to treat people so shoddily.FINAL WARNING-BEWARE!!
Martin · 6 April 2022 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotTerrible. Commission driven, not customer satisfaction.
Terrible, rushed quality of build. Wrong bricks used, broken cement floor, frames not straight, etc. The "main" builder we were put in contact with didn't know the answers to the technical questions. No thought was put into the design or build process. They put skirting board down to the subfloor and don't leave a gap for carpet to go under as it should. Layed the front lawn first so it's all trampled from the construction crew and cement all over the plants. How about doing the lawn last? This is what I mean that no thought was out into the construction. Raised concerns about (not completed) quality with site manager and main builder. Manager got defensive and dismissive. They just want the building to complete in time for their commission numbers.
Customer · 5 April 2022 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotIf you're considering moving into a new development...
The house is fine, the main issue is that if you live on a cul de sac like I do you will be guaranteed to have an issue with nuisance and antisocial parking and the only people that have any authority to help and intervene are bovis because they own the cul de sac. Therefore although police, council, highways can all agree that people park awfully here, they have no power to do anything unless the car has blocked you in (not out) of your driveway or have blocked out pavements. This still leaves more room for inconsiderate parking... like blocking you out of your space, making it difficult for you to get out and having to see a car dumped outside your front door every morning by a neighbour who knows the impact this is having on you and leaving you wondering where your health visitor/midwife will park, bin collectors missing your bins because they can't see them. There will be people parking outside your drive, front door etc. Cul de sac turning points will be blocked and just when you think it can't get any worse it can because the owners of these cars probably have 2 or 3 parking spaces that they maxed out, so they park in a way which makes you do 2 or 3 manoevers into your space and leave no way for you to even have a second car. Its basically like getting bullied and antagonised everyday and you go to bovis and they turn a blind eye. You spend months working out who to write to and who can can help but when you write to bovis, and even explain this is a hazard to children.... no reply. No accountability. Its like the problem is too big for them to even do anything about. Which means it's obviously not been considered in the planning, overlooked or simply ignored because they want to make as many houses as possible... more money for them... we can deal with parking issues. In all honesty, I'd never live in another home like this purely because of parking and I never thought I would say that. It's had a big impact on us and the way in which bovis ignores your concerns and do not try and resolve it really does speak volumes. I think some level of accountability is needed especially when these hazards can cost the lives of children, impact the lives of those who have bought a home here and increase tensions and feuds between neighbours. I think the company need to be more transparent and explain in their planning how they take parking into consideration, how they agree with local authorities how issues around parking can be handled. This should be a gold standard and expectation that communities and potential home owners should be able to see
Cj · 4 April 2022 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
GoogleI might update it later, but currently what I found is they have very weird way of working, viewing request is not starting forward, it would be arranged by their financial advisor. I have gone through all that but still no acknowledgement by the developer. Called now, 10:30 am no one picking phone. I can understand property market is really doing well!
Mukesh · 29 March 2022 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotBovis don’t care !
Just had a call back from Jeremy at Bovis Homes Bexhill development! Curt and rude ! Unbelievable and totally unhelpful. ! Perhaps he was having a bad day 🤔
Peter · 14 March 2022 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotI bought a house reluctantly from Bovis…
I bought a house reluctantly from Bovis homes after they talked me into it. Since then I have had empty promises, no site manager and my defects have still not been addressed after 3 months. Customer service is appalling they are rude and argumentative and once you have committed they really don’t care. One of the most expensive and stressful experiences I have ever had. I would not recommend them at all!!!!
Caroline · 2 March 2022 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotWorst customer service ever!!
Worst customer service ever!!! Avoid them
Jacob · 10 February 2022 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotIf only 0 stars was possible
If only 0 stars was possible! Having purchased a home from the higher end of their properties some 10 months ago, we still find ourselves going through 'snagging'.Customer services and support post sale is appalling with this company. So my advice is this, if you buy a home with them make sure you're pretty handy with a tool box and you don't care about warranty or support.Our house had so many minor problems that it was laughable and clearly there is no quality control in place with this company - for example, we had no hot water when we moved in. I asked how they signed it off, and they told me it was rigorously inspected - turns out they'd tested it with the immersion heater on, but the thermostat hadn't been connected by the elctricians, so that provides an example of the type of control processes they have. We've had issues such as brickwork laid so out of line they had to remove our porch and redo the lot. Our current ongoing issue is with the plumbing, every tap and shower rumbles and makes so much noise that they can be heard throughout the house above the sound of the tv.Yet whenever a plumber looks for a solution they require sign off from Bovis, who leave emails on unread for months at a time, leaving you, the homeowner to chase. Even when you chase, they eventually send somebody from the site team who is usually the most inept dimwit you'll ever meet. They don't seem to take notes, they don't email, they can't communicate, they don't turn up when they're supposed to (if they turn up at all). They're often rude, or they constantly blame the contractors, the materials or they say things like -it's within standard deviation - anything other than accept the fault and make a plan to fix it.So, Bovis/Vistry - you'll likely get a decent sized house with ok fittings in a pretty good location. Don't expect most of it to work as it should, don't expect any form of customer service or support and don't expect them to honour the warranty.My next stop is to ring a solicitor and contact NHBC to investigate legal action against them. That should probably tell you everything you need to know
Mark · 1 February 2022 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotIf only 0 stars was possible
If only 0 stars was possible! Having purchased a home from the higher end of their properties some 10 months ago, we still find ourselves going through 'snagging'.Customer services and support post sale is appalling with this company. So my advice is this, if you buy a home with them make sure you're pretty handy with a tool box and you don't care about warranty or support.Our house had so many minor problems that it was laughable and clearly there is no quality control in place with this company - for example, we had no hot water when we moved in. I asked how they signed it off, and they told me it was rigorously inspected - turns out they'd tested it with the immersion heater on, but the thermostat hadn't been connected by the elctricians, so that provides an example of the type of control processes they have. We've had issues such as brickwork laid so out of line they had to remove our porch and redo the lot. Our current ongoing issue is with the plumbing, every tap and shower rumbles and makes so much noise that they can be heard throughout the house above the sound of the tv.Yet whenever a plumber looks for a solution they require sign off from Bovis, who leave emails on unread for months at a time, leaving you, the homeowner to chase. Even when you chase, they eventually send somebody from the site team who is usually the most inept dimwit you'll ever meet. They don't seem to take notes, they don't email, they can't communicate, they don't turn up when they're supposed to (if they turn up at all). They're often rude, or they constantly blame the contractors, the materials or they say things like -it's within standard deviation - anything other than accept the fault and make a plan to fix it.So, Bovis/Vistry - you'll likely get a decent sized house with ok fittings in a pretty good location. Don't expect most of it to work as it should, don't expect any form of customer service or support and don't expect them to honour the warranty.My next stop is to ring a solicitor and contact NHBC to investigate legal action against them. That should probably tell you everything you need to know
Mark · 1 February 2022 · Bovis Homes East Midlands Witchford
★★★★★ 5/5
TrustpilotMy wife and I were very nervous about…
My wife and I were very nervous about buying a new build having heard an awful lot of horror stories about some developers in the area. However, we looked at a few developers and finally decided to buy a Bovis Home at Minerva Heights. The service from day one has been exceptional, first from meeting Craig in the sales office and deciding on which house suited our family best, through to moving in and being handed over to the onsite managers. We have been helped, supported, and guided throughout the whole process and cannot thank all involved enough for the experience. If you are looking to buy a new home at Minerva Heights look no further than Bovis. We have gone on so much about how impressed we are some close family members also now want to buy with Bovis at Minerva Heights. Thank you to the whole Bovis Team.
NLS · 31 January 2022 · Bovis Homes East Midlands Witchford
★★★★★ 5/5
TrustpilotBovis Homes
I've just brought a new home with Bovis, Minerva Heights Development in Chichester and my experience has been brilliant throughout. I feel I have been really looked after by Craig from the sales team, who made my move enjoyabe with his professional, friendly, cheerful and helpful personality. At times he's gone above and beyond to help.Since moving into my new home, Lewis the site manager has been amazing at taking on board any minor snag issues, with a smile on his face.Thank you Bovis team!
Claire · 30 January 2022 · Bovis Homes East Midlands Witchford
★★★★★ 5/5
TrustpilotBOVIS HOME
I have just bought and moved into a new build house on Minerva Heights in Chichester, West Sussex. The property is excellent quality 3 bedroomed detached house. The Aftersales support from Bovis has been excellent. I had no major problems with my house. I recommend anyone to buy a Bovis House.
Mike · 30 January 2022 · Bovis Homes East Midlands Witchford
★★★★★ 5/5
Trustpilotnew home at Minerva Heights Chichester
recently moved into our new home. The stressful pre completion was made smoother by Craig and Levi from the sales office. The on site lads pulled all stops out to get us in on time. Snagging such as was needed was dealt with by Lewis and Chris and carried out by the onsite trades who all did their bit no matter how small without fuss. Nothing was too much trouble. Yesterday Craig laid on drinks and cream tea so that all the new neighbours could meet each other. Only negative comment would aimed at the fencing contractors on site.
TL · 30 January 2022 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotShocking service - customer care dreadful
Shocking service, 2 years in a property still ongoing issues. Windows in my girls rooms are incredibly drafty. We have put in blinds and thermal curtains. We have had Jon out again with his endless excuses the answers basically today are put the heating on full and our daughters must have cold leg syndrome!!!! I cant even be bothered to explain all the issues on here just want people to know how bad the service is and how bad the customer care is and how bad it is that the managers just blame all the contractors and take zero responsibility but they must have a great book of excuses to do the job!
Amber · 24 January 2022 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotThey will Take your Money
They will Take your Money and take money for Extras than pull the House from Under your feet.I was supposed to exchange and complete by the 17th of Dec 2021 .Due to the chains solicitors having Covid and peoples mental health issues no completion took place .Bovis was fully informed at all times .They then mentioned they will want more money as new year house prices are increasing ,that i said will be okay for the new Year exchange and completion but they still pulled all the legal papers from my solicitor refused to say why we cant buy there house and are cowards still to not give a truthful answer.This is peoples lives there playing with as well as stealing ones money there the most disgusting Home builder i have ever come across i do suggest not to buy from them unless your a cash buyer, and can do all they tell you you to do, as they will if not just sell your Home to someone else ..
Greg · 4 January 2022 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotShame you cannot rank zero stars
Shame you cannot rank zero stars. Do your homework, search on line. When something goes wrong with a Vistry home you are left high and dry. They treat their customers with contempt
James · 28 December 2021 · Bovis Homes East Midlands Witchford
★★★★★ 5/5
TrustpilotVery friendly staff at Bishop's…
Very friendly staff at Bishop's Stortford, Ben in particular
Speechless · 23 December 2021 · Bovis Homes East Midlands Witchford
★★★★★ 5/5
TrustpilotEdwalton Fields
Recently moved into our gorgeous new property and it was worth the wait. Appears well built and the snags we did find were resolved quickly. Sales team, primarily Leah, were helpful and thorough once they got additional hands in to help, constantly made sure we were updated with any delays and all necessary paperwork. Builders continue on site but are friendly and attentive to the continued upkeep of the properties already built so as not to cause us any problems.
Mani · 23 December 2021 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotDisgusting company, Directors do not care.
Bovis changed the terms of an agreed deal which lost me about £9K, were unable to provide full details of the property and asked me to stop asking their solicitor questions (why not just answer the questions?). Following purchase I identifed the entrance to the drive was too steep, they agreed to lower it -6 months on I've had 2 meetings with the same people to discuss and agree actions, they even did some work -to be put back at the same height. Sheer incompetence. My kitchen needed most of the units correcting, major leak in the shower, a shower that didn't work for 6 months, guttering leaking (originally expected water to go uphill, I guess just being bodged instead is an improvements of sorts), front door is bent and leaves a gap...I could go on. Lets put it this way, they can't get the big stuff right so you end up ignoring the small things.Emails to sales, site and senior management -including the MD are pointless. Ignored by all. The only language the company understand is legal. For the sake of your own sanity, look for an alternative housebuilder -although bear in mind Bovis is part of Vistry, which owns Linden and Drew Smith. 1 Star because zero or negative is not possible.
Mr · 22 December 2021 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotWould give this one star if possible
Would give this one star if possible. They have non existent customer service. Takes me thirty mins to try lock the door every time I use it because of their inept door assembly
Renata · 2 December 2021 · Bovis Homes East Midlands Witchford
★★★★★ 5/5
Trustpilot5* to Bovis at Judith Gardens!!
5* to Bovis at Judith Gardens!!! The sales team as well as the site team are amazing, going above and beyond in everything possible. They literally couldn't do anything more to help. Amazing process from start to finish! Big shout out to Joel, Helen, Stuart and Elaine - thank you for helping us with our dream home.
Rachel · 10 November 2021 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotWas looking at the Hazel on midfields…
Was looking at the Hazel on midfields site cam. Been looking for some time. We found that at the sales team would not take us seriously. In the end we looked at the newland site up the road. Bovis you lost out on a sale would not recommend. We will be in are newland home by Christmas.
Nick · 5 November 2021 · Bovis Homes East Midlands Witchford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
