Trusted Agent profile
★★★★★
508 reviews across 2 offices and 2 platforms
Bovis Homes East Midlands has two offices, in Witchford and Littleport. Together they have 508 reviews on two platforms, rated 2.4 out of 5 overall.
14
Reviews on Google
All 2 offices
494
Reviews on Trustpilot
All 2 offices
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Bovis Homes East Midlands's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotRun by Morons
I was trying to make an offer on a house with them for over a week. No one answers phone. Left voicemails, emails etc In the end I had to ring around other offices to try and get through to them, they told me that because my online query had the box ticked that said i dont want to be contacted about marketing, they could not ring me.....even though my voicemail said to please ring memadness...as you can probably imagine, i'm now not going to be buying that house
1/5
TrustpilotMisled, unprofessional and disappointed
I don't usually write reviews on companies, however this experience was too dreadful to not write a review about. Initially everything was perfect and the sales advisor we were dealing with was attentive and a pleasure to deal with. However as soon as we placed our reservation fee on a plot, this soon changed. The sales advisor went on maternity leave and Bovis Homes hadn't arranged cover in their absence, so all communication was moved to another site which as you can imagine is not ideal for both parties as that site now has double the workload and the buyers have no direct point of contact on the site they are purchasing from. After discovering we were misled in terms of what we could select from the additional options list and our affordability (not Bovis Homes fault) we decided to pull out of the plot. After doing this we were redirected to their Field Sales Manager and all communication funny enough became very prompt and attentive. They did all they could to incentivise us into not cancelling our reservation, however unfortunately this was not enough and we decided to proceed with cancelling. We then had confirmation our reservation fee would be refunded within 3-5 working days... nearly over a month later the refund miraculously appeared. Now for someone of a Field Sales Manager's title, I would have expected a lot more professionalism. Instead I was left constantly chasing with no response and they had completely ignored all calls, emails and voicemails. It was only when I contacted the sales office I believe the refund was processed and dealt with. This whole experience has made it certain that I will never look to deal with Bovis Homes again and my advice to anyone looking to buy of them is make sure you understand everything they are offering/ not offering you before they rush you into reserving a plot because things can soon change once you have signed yourself up.
1/5
TrustpilotLOOTERS AND CHEATERS
LOOTERS AND CHEATERSI bought a new build 3 bed room property in June for a price of £450K and similar property next door was sold for £395K in July which is less than £40k from the price I paid. The sales people are heartless people, it will be take me several years to save £40K. I always trusted the sales people and considered that the price they quote is reasonable and I believed them, but look at their selfishess, money greedy property builders, no humanity exists in this property business world. Shame on you bovis.
1/5
TrustpilotDreadful customer service AVOID
I was sent a message from Bovis homes claiming that a nearby plot was back up for sale at a reduced price with incentives. When i called the number provided they claimed they knew nothing about it and must have been given the wrong number. I was given the number for the development office only to be put through to a woman who I can only describe as less than useless. When I asked about the property she told me "Sorry I don't really know anything about it I'm only a temp worker"!. When I said i was interested in the property i was told to call back 2 days later when someone would know!.I then called the main office who told me they would get someone to call me with the information of the property only to be called by Mrs Useless and informed that i would get a phonecall the next day!I drove to the site to have a look around and i saw red flags and many many estate agent signs as most people are trying to sell their houses already!The next day I was luckily told that the house had been sold by a very rude member of staff!If this is how potential buyers are treated i dread to think how actual buyers are treated.
5/5
TrustpilotOverall I recommend
The sales process was particularly seamless particularly after the pandemic. Helpful sales team and even better after sales care. All the minor issues I reported were taken care of in good time and where not immediately available , I was kept in communication all the time till it came. Would be using them again when buying again.
1/5
TrustpilotDon't buy from Bovis Homes (Vistry) - Cowboy Builders
Absolutely horrific first experience of purchasing a new build property. Site director, clearly had no respect for me as the home buyer as totally dismissed my list of snags, made appointments for contractors to come and I took time off work and no one showed up. He took calls in my house and was shouting and swearing. Lots of snags and 9 months on still have most unresolved. Correction of one issue resulted in others e.g. relaying turf lead to driveway being wrecked by tractor and skip so now needs relayed. Lawn was flooded continuously and died off, pulled away from walls, and whole garden sank along sides. Was unusable. Garden drainage installed after much debate. Turf then redone. Landscaper was given soil dug out from other building areas that was filled with debris and weeds to break down and use as topsoil. He said it was ridiculous but had no other choice as that was what Bovis provided. Now 7 weeks on after watering lawn carefully daily and not walking on it, turf is dying in patches, hasn't knitted together and is spongy and cannot be walked on at all on the left hand side of the garden. Director of customer care (there's an oxymoron when it comes to Bovis!) came to inspect lawn and said it looked as though we were taking care of it and he didn't understand why it was pulling away and spongy...until we asked how it would be rectified. Then it was fine. When showed photos of the skip of soil used as topsoil, he said we could easily be lying about that and he had no proof that the soil used in photos was used in garden. Then our garage floods regularly, properly floods. This is because ground level is above damp course and air bricks are covered too. Apparently as "garages are not meant for storing anything but a car (despitethem giving me a BBQ as an "incentiv" that has to be stored in the garage as turf so bad and surely electricity they have in a flooded garage is a safety risk?), i should get a shed". I asked if he in all honesty would be happy with this and he said "i would have known what to expect from this property as i would have known the building regulations". He then basically told me to call NHBC but that they would agree with him and i was wasting their time. Aggressive, rude, intimidating and unprofessional. Bovis Homes are awful once you complete the purchase. I expected common decency and quality from them but instead, I have had to argue, chase and put up with insults from these people who told me that they were building this estate to a "high standard" and that they "take pride" in their properties. What a joke. Would rather walk over hot coals than ever buy from bovis Homes again. I feel cheated out of the £500k and feel that they cannot be allowed to keep making buyers' lives so miserable.
1/5
TrustpilotAwful company
Awful company , once they’ve sold you the house they’ll leave you to deal with dirty filthy communal areas . Their “technical “ team couldn’t plant a tree even if their lives depended on it. Everything they planted has died as kids have pulled them all out and use them to fight each other . The plans , which look nothing like what we were shown , have left a large space for kids to play football using our front doors as goal posts . The gates on the electric sub station have been kicked in and now that’s another play area . Bovis , couldn’t care less. Don’t buy from them
1/5
TrustpilotI had the unfortunate displeasure of moving into a Bovis Home
I had the unfortunate displeasure of moving into a Bovis Home. I moved into a new build home in the Oxfordshire area and the list of problems were ridiculous. I naively thought a new build would be perfect unlike older builds. The list of problems: all of my door handles and window handles have fallen off for the fourth time, my back yard has flooded several times due to the sewers being block by the builders dumping rumble down them (according to a council investigation), I've had internal doors not being able to close due to poor fittings, I've had builders constantly block my driveway which is really annoying due to my work at the JR hospital, I've also had builders walk into my garden unannounced and use my back garden external tap, I've also had a street light beaming directly into my house disturbing my sleep. I have spoken to the site manager, area manager and customer support and received nothing but fob offs and some abuse. I'm currently considering legal action.
5/5
TrustpilotDee at SilkMill is second to none!
Can’t rate Dee at Bovis (Silk Mill -East Hanney, Oxfordshire) enough. She was incredibly knowledgeable and attentive, without being at all pushy. The very best customer service and felt more like a partner than sales. Can’t recommend her highly enough.
1/5
TrustpilotUnprofessional, incompetent & inconsiderate
Awful company - once we’d paid our deposit, their true colours started to show but we had no option than to see it through. They use the cheapest materials & contractors, their quality inspector is a joke, customer care is shocking. 3 years later & we are still waiting for issues to be sorted. We paid just under £600k but had to have the carpets replaced as they were faulty, cut too short & missing most grippers, floor tiles replaced as they were all cut too short & gaps filled in with massive amounts of mastic, wooden floors replaced for the same reasons, walls replaced, every wall & ceiling entirely replastered & repainted, woodwork repainted, all doors replaced, heating system replaced as stuck on 28 degrees for months (they initially convinced us that we had set the thermostat incorrectly but it turned out it had been wired incorrectly & after pulling down all our ceilings to get to the wires, they still couldn’t find the fault so left it & put a wireless thermostat in), plumbing issues including every hot & cold pipe the wrong way around (hot water toilets!), radiators replaces, 43 pieces of glass from windows replaced, external doors that were damaged yet still installed & covered up needed to be replaced, waste pipe from the downstairs wc fitted sloping towards the house so waste was just sitting there & stinking the house out (they had to dig up our driveway, garden & under our house to fix), they forgot to put fitted wardrobes in & when they did, they were incomplete & the rail is 3 inches higher at one side, all mastic was so thick it all had to be replaced, all guttering replaces, roof tiles not fitted properly, garden plans not followed, extractor fans installed in wrong positions so caused damage. These sound like problems that are obviously the builders fault & responsibility yet it has been the most stressful, long battle to get things sorted. They won in the end - wore us down - it made me so ill so we gave up & let them get away with so many thing which we are still paying to get fixed. They are the most utterly unprofessional & inconsiderate company. The whole estate is a dangerous shambles - the children’s playground was build on the rubble they piled up so the ground is covered in dangerous things that have been left to the residents to constantly remove, the drains are full of rubble so are always blocked causing a backlog into everyone’s homes, streetlamps which haven’t even been connected remain, metal railing are half finished, bollards which were broken when they were installed remain. Astounding how this company are still tradingForgot to mention - they build the ground floor with one type of brick & the upper level with another so someone had to come & do a paint effect on the bricks to make them match!
1/5
TrustpilotShambles........
We have lived in our Bovis house for coming up to 9 years this year. I’ve been meaning to write a review for some time but having recently done my bathroom this was the final straw. Once they have your money no interest what’s so ever at dealing with any snags/issues. Had to have our garden done several times because of flooding. Fence came down which we had to replace as wasn’t fit for purpose. Had a leak from the bathroom, took the the bath panel off to deal with the problem to find a great pile of rubble swept under the bath. Loose pipes (how it had lasted so long without leaking before is beyond me)Broken bath and shower panel concealed with sealant, this was only found as we have recently redone our bathroom, And now our plumber who has just helped redo our shower etc has told us that our water cylinder needs replacing (they should last around 25-30 years, not 9)I didn’t realise how bad the tiling was until I’ve just done it myself and I’m no expert.God knows what else we’ll find here as time goes on but I honestly don’t know how some people can sleep at night, because I’m sure if it was there house they wouldn’t be so negligent.I would NEVER buy from Bovis again!!!!!!
1/5
TrustpilotCustomer care is a job title and not an execution....
Terrible experience with David Boys (customer care manager south east) and his manager Robert Caister. If you have a snag but the contractor does not want to do any remedial work then you are forced by the aforementioned individuals to go to NHBC...of course NHBC do not find in favour as the contractor knows the loop holes. Bovis take no responsibility of ensuring their contractors do the work they are paid to do. Processes are awful. Houses are only as good as the contractors working on them and Bovis put their name to them. When you try to make a complaint further up the line then it’s pushed back down to aforementioned individuals. Disillusioned and disappointed with Bovis and would not recommend people buy a Bovis home.
1/5
TrustpilotDon't bother if you are a first time buyer
I am a first time buyer , I have been saving for so long to get a property with the Help to Buy scheme. While Bovis homes advertise the properties for first time buyers , they put their properties on the market way before any Help to Buy buyer can ever apply to use the scheme (help to buy only allows you to apply 6 months before the legal completion date). That is if you are a first time buyer you need to wait until all the good properties are gone to people who can afford a 15% deposit then you will be lucky if a left over property is avialbe. Clear discrimination against help to buy buyers. It is sad and disappointing that I spent all of that time hoping to buy a flat and of no fault of mine I will not be able to just because I am not rich enough to compete with people with upfront payment. Bovis please stop pretending to support first time buyers , your treatment of them is disgraceful.
1/5
TrustpilotThe builder that cannot be trusted!
Over 4.5years after buying from Bovis, we are still fighting to get all the defects fixed. We have had to pay for our own surveys to prove the defects, as Bovis ( who re branded as Vistry, in the hope of hiding their previous mistakes) have refused to acknowledge all their bodges. I would rather lick broken glass from the M25 during rush hour, than trust what Bovis promised in their glossy Pamphlet! Once they have your hard earned cash, they do the bare minimum and eventually walk away from you. Disgusting behaviour from what used to be a reputable builder ... shame on the CEO and his henchmen.
1/5
TrustpilotThe most diabolical house builder by…
The most diabolical house builder by far!!! Following three bouts of heart surgery we bit the bullet and purchased a new build home from a Bovis (now Vistry), and in December 19 moved into what we thought would be our perfect home thinking there would be nothing to do albeit we anticipated the odd snag here and there. How wrong could we be?We had ordered a wood burning stove which was not installed when we moved in as Bovis had not correctly fireproofed the plaster behind the wood burner (although for months we were fobbed off with other excuses), then the floor tiles on which it was due to sit had to be removed and relevelled as they were ridiculously uneven. We had a cracked bi-fold door glass, and two damaged bi-fold panes, the front and rear gardens were just thick mud - no landscaping whatsoever, paint work was unfinished, we needed new balustrades on the stairs, new internal doors, the front door had been fitted to the wrong side of the door frame, there was a hole in the loft where I could see down to the ground floor which was dangerous as they had just covered it over with lagging. I could go on, suffice to say we ended up getting a professional snagging firm in who found 431 snags, some very serious and others not so.We have spent many weeks accompanying contractors around our property to get things corrected and even post Covid-19 we continue to chase remedial works.We have had NHBC adjudicate on two uneven floors and despite this Bovis has done nothing in the last 6 weeks. Having written emails chasing up the works including writing to Greg Fitzgerald (CEO) and copying him on every email there has been a serious lack of activity.Our landscaping around the development is still piles of mud and all we get is fobbed off.Why did this all happen? Because Bovis had to complete the sale of all houses on this phase of the development pre Christmas so that they had funds in accounts prior to their Financial Year End of 31 December 2019 so all contractors cut short their work, cut corners, bodged finishings, left things in potentially dangerous conditions - all because they chased cash!!!!In summary DO NOT EVER PURCHASE A BOVIS / VISTRY NEW BUILD PROPERTY.This company is nothing short of a cowboy outfit.I wish I could allocate Zero stars on this rating.
1/5
TrustpilotAnother bad review...
Just to add yet another poor score to what would seem a joke of a company, I feel the need to add our experience to save others. Two weeks ago we moved in to our new Bovis home & everyday we have had contractors in to fix a ‘problem’. Water coming through spot lights in kitchen from bathroom, leaking toilets, leaking boiler, issues with appliances, issues with hot water which has been discovered as faulty pipe work where a Plumber had installed the wrong type of pipes into the wrong connections of the boiler so hot was in the cold & visa versa. Honestly the list would take me a day to write. So, with all the comings & goings which has completely ruined our experience of moving in, let a lone put me at risk due to being shielded because of COVID 19. I finally broke down today in tears & let the arrogant man who calls himself an Area Build Manager get the better of me.Id like to say that everyone excluding him, has been polite, courteous, apologetic & understanding. The Site Manager has been incredibly helpful & is a credit to Bovis as are some of the contractors we have met. However the Area Build Manager would do a lot to learn some basic customer service skills, empathy being one. Not just fob us off with attitude behind it. He believes Bovis is on the up & the ‘bad’ reviews are history. Clearly he is either in denial or oblivious, maybe both! Majority of the residents on our estate have had issues & most still on going. Sadly for us we were naive to the whole new build process & our dream has become a nightmare. I feel worried about what other issues are yet to arise & have no trust or faith in that we have had them all.To be fobbed off & told its because the house hasn't been lived in yet is a cop out. The issues are not cracked walls or a switch that doesn't work, these are issues due to poor build work which were here from the start! We will NEVER buy from Bovis again or recommend them & will do major research into a developer before deciding if we could ever buy from new again. Clearly Bovis’s priority is not customer retention, its more of a one in one out kind of policy which in this climate cannot be sustainable. My advice to anyone buying Bovis is to throughly test & check everything before you move in. Visit as often as you can. Check water related items, fill the bath, check the showers & toilets all work without faults or leaks. Check lighting, doors open, windows open etc etc.Or just don't buy Bovis & go with a more reputable company who respects their customers who are spending a small fortune on their houses! We still have ongoing issues & when I look around what should have been our perfect home I see nothing but a nightmare.
1/5
TrustpilotUnbelievably Poor
Purchased a new house in Bicester from start to finish it was a nightmare, if I could give them no stars I would. In the end I could not face moving in and sold the property. Six months on I'm still getting bills as it seems Bovis never did any paperwork correctly. I understand the new owner has ongoing problems, strangely ones which I had raised and Bovis told me I was making up. Complaints are just returned with rude Emails from managers.My completion date was pure fantasy, and after eventual completion I was told it was never going to be completed when I was told it would be. They write a six months extension clause into the contract and said contract had a completion date later than the verbal completion date and the estimated quoted completion date so they get 8 or 9 months leeway. Even then on completion much work was incomplete.To list the problems would take a fortnight, they don't care they have no customer service in fact they can't even manage to post paperwork to the correct address or even put a stamp on the envelope. Don't touch with a bar pole if you want to remain sane.
5/5
TrustpilotGood morning
Good morningI moved into my new Bovis home at St Mary's Biddenham Bedfordshire on 12th June.Since that date I have been extremely impressed with the service that all those on site have provided.I would like to extend this ,not only to everyone involved, but especially to Ozzie the site manager.I would ask you to let them know how pleased I am with all that they have done to make my move as easy as possible and to thank them on my behalf.I know that many would say that they are only doing their job but I believe that, especially in Ozzies case, they are going out of their way to make things as stress free as possible and to put their clients first.My thanks go to all of themRita Carroll, 9 Skater Walk, Biddenham MK40 4UR
1/5
TrustpilotUpdate on my Bovis experience
Update on my Bovis experience. Despite many expert witness reports dealing with-defective windows in all of house-faulty heating system-lack of insulation so parts of house damp and very cold-building regs breaches-missing radon barrier- serious structul issues-sewer overflowing contaminating garden so as to be unsafe to use--and so many more recorded and recognised defects,which have now been going on for more than four years,Bovis have abandoned their legal obligations to rectify all of above forcing legal redress.A corrupt company,now named Vistry Partnership, that no one should buy a house from. 0 rating !!
1/5
TrustpilotI wish I can give 0 star
Rating only, no written review.
1/5
Trustpilotpromised my deposit back
i have been promised my deposit back so many times i have lost track i keep being promised i will get it but they just do not pay!! appalling customer service
1/5
TrustpilotAVOID!
Bovis saw me coming, a single mum of 3 children, all under 10 I saved for years to be able to purchase a home for us all. Due to personal circumstances and a naivety about home buying, I put my trust in the Bovis representatives. As a consequence, I later discovered I had paid £30-40k over the house value - that's without the additional upgrades of over 5k. On top of that the house has so many issues internally and externally, for which getting a resolution has been slow, difficult and stressful;18 months later several issues are unresolved. I have sunk into a deep depression, trapped in a home that feels like a noose around my neck AVOID BOVIS, they are immoral.
1/5
TrustpilotAwful communication from Bovis
Communication from Bovis, now named Vistry Homes is appalling.DO NOT BUY FROM THESE COMPANIES - they will happily take your money and it will take you months and months and months to get snags sorted as they just don’t care after this.AVOID!!
5/5
TrustpilotBovis exceeded our expectations!!
Bovis exceeded every expectation we had! After reading the reviews but finding our forever home we decided to take the risk and move forward with Bovis. We are on the Flitwick site and received outstanding care (especially from Wendy and Marion), no problem was too much hassle and they guided us through every step and being first time buyers we really appreciated this. We completed the snagging before we moved in and everything was completed to a good standard. Would definitely recommend the Flitwick Froghall field team as they have made the process of buying our first home as stress free as possible.
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Witchford has the most, with 502 reviews rated 2.3 out of 5, followed by Littleport with 6.
The two Bovis Homes East Midlands offices, by town:
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