Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotAppalling Customer Service
I’m really pleased I found these reviews on Bovis Homes, I had reserved a plot of plan and made a deposit of £500. I am having viewers for my home and one buyer wanting to proceed when he sells.My solicitor advised me that Bovis were going to release my reserved plot as I hadn’t sold on the 14th June, I called the sales office and was told, don’t worry we will work with you, this has been said a few times and they appeared content that I was having continuous viewers and had interest.I called to update the Male sales advisor, also mentioning my concern of the 14th June release date, he stated ‘read into that what you will’ I’m confused still as to what that was supposed to mean!Yesterday 21st June, I received a voicemail from the Male sales agent he asked me to return his call, and that it wasn’t good news. ( hardly a good way to leave a voicemail) I returned the call 10 minutes later and eventually got to speak with him.He didn’t ask anything about the interest offers etc on my property, he stated I had lost my property to another buyer that day.I haven’t been notified whatsoever that my reserved plot had been released, no grace period to work to or to be aware of, he had already said on the telephone on a previous call ‘read into that what you will’ and I read that there was no immediate concern as most people would.I would also mention that my reserved plot barely has a roof on it at the time of writing, so what is the immediate rush? I am appalled by this manner and behaviour and considering legal advice and action.I’m so pleased that I found these reviews as it would seem they have actually indicated a favour.
P · 22 June 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotBovis home have got to be one or the…
Bovis home have got to be one or the worse builders out there we brough out first home over 2 years ago and it's been hell!!!!! House was fallen down from the inside STAY AWAY DONT BUY !!!!!!
Ashleigh · 21 June 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotDo not on any account buy a Bovis home
Do not on any account buy a Bovis home. Not only are they built to a really low standard, not meeting Building Regulations in many cases. They also have no customer service whatsoever to fix the numerous faults they include for free in their terrible construction methods. Their philosophy is to build sub standard houses and then offer the cheapest bodge possible to fix it. The company is rotten from the CEO down. You have no idea in 2019 how a company so bad could survive. Oh, I know, there is no one to stop them. No ombudsman, no trading standards. Nothing. Stay away from this company
Fairlead · 20 June 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotAbsolutely terrible company
Absolutely terrible company, purchased my property December 2016 and still have many issues, not forgetting my living room was flooded from the ensuite, 16 window panes replaced due to all damaged, over 2 years to have a garden and official boundary. Walls linked to ceilings due to tape not plasterboard, 2 garage doors, replaced with arguments the cooker, hob, fridge and freezer due to the screws being rounded off paint missing and all joints rusting. No soundproofing in internal walls which had to have all walls cut out to install. Big gaps in almost every room over the thickness of a £1 coin. Not forgetting the amount of time with phonecalls, emails and I would not like to know how many appointments was not attended. Greg Fitzgerald is an absolute waste, I now have my local MP fighting my corner along with an independent home snag company 😡
Paul · 16 June 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotDo not buy a Bovis home, whatever you do
Do not whatever you do,no matter how much you fall in love with a show home do business with this charlatan company. Your house will be a complete bodge and scrape the barrell budget build based on no care for standards, quality or customer satisfaction. My family has been totally ripped off and treated horrendously by Bovis over the last 2 years. Avoid at all costs no matter how emotionally drawn you get to the new home you desire.Do a the research you can on reviews, Facebook before entertaining their marketing.. trust me, knock on every door to speak to existing Bovis customers - you'll be blown away by what the company is really about.Sickening, worse decision ever made - massive nightmare.
Mike · 5 June 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotStill waiting for deposit money
I put a deposit down on a house in Aston Brook with Graham and Laura and decided not to go with the house a week later, I amNow waiting a month after cancelling and still have not received my money back, it’s disgusting! Do not reserve a property with Bovis unless you are 100% sure. Graham and Laura at Aston Brook treated us with no respect and have not replied to our emails we had to go through complaints to try and find out what had happened to our money.
Phillipa · 4 June 2019 · Bovis Homes East Midlands Witchford
★★★★★ 3/5
TrustpilotGood service, poor design
I have found Bovis to be much better than I expected especially after reading the 1* reviews. The initial After Sales care was excellent with the site managers fixing up problems within hours of my reporting them. After a few weeks I was encouraged to report issues to Customer Care who pass them on to contractors who may or may not respond.The one area that is disappointing is the details that go to make a house habitable. For example, in my house there are no toilet roll holders fitted and no place where they could be fitted (unless screwing the holder onto the shower door counts).Lightswitch by the bed in any of the bedrooms? Forget it, you have to walk over to the door to turn out the light at bedtime.Want to have a heated towel rail to dry your damp towel during the summer months? Well, you have to turn on the central heating to get hot water to the towel rail. There are so many examples of the house's internal fit-out being designed by someone who's apparently never lived in a house, or maybe has a mind so dull and unimaginative that they can't foresee what would be needed. Having said that, I've no idea whether other house builders employ designers who are any less dumb.I have found the overall quality of workmanship to be a little lower than I would have expected from people who do it for a living. In some cases the work looks as if it has been done by an amateur like myself.
Simon · 3 June 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotDO NOT BUY BOVIS!
DO NOT BUY BOVIS!Dreams are shattered. terrible house, builders do not care and are completely incompetent. The Directors only care about themselves and their bonus’. Be warned and stay away.
Mrs · 22 May 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotAwful service, awful design, awful overall
Well 8 months in and the driveway still looks like a lake when it rains. Drains are blocked, windows are blown already. Half a ton of rubble seems to be buried in the front garden and just covered over with half a ton of bark chippings. We will keep updating this as the year goes on and Bovis fail to take their responsibilities seriously. The trouble with Bovis is they are still employing some of the staff and contractors that made them what they were a few years ago - generally recognised as one of the worst builders in the country, if not the planet. The arrogance of Build Directors who know better than their customers (and get proved wrong). The incompetence of their Site Managers who supposedly have Quality Awards - for sites that were barely holes in the ground when the awards were given. Contractors that don't give a damn about the quality of their work and Site Managers that don't seem able to check the quality. If wobbly gutters, incorrect angles, mastic everywhere, poor tiling, poor drainage, roller-coaster driveways with puddles everywhere and blocked drains (to name but a few) is what they describe as a quality product then goodness only knows how they make a profit - unless it is at the expense of the poor souls who buy them. I doubt if any of their designers have ever actually lived in a Bovis home (and who could blame them?). Nothing is really in a sensible place or provides a really 'green' home, as they claim. They also seem to be in bed with incompetent Solicitors so no one can give a completion date unless it is about 7 days away. Communication is awful, visible quality is pretty awful so what is really worrying is what you can't see. How long will the foundations last? How long will plumbing last (ours is leaking after the first month), and will the walls stand up to high winds? If they cannot get a gutter straight then what hope is there for things you can't see?I guess as they don't reply on here they are not bonused by what is said about them on TrustPilot. Maybe if the shareholders insisted on Greg's bonus being linked to TP star ratings they might build better homes. Avoid them until they do is my advice.
Passionateaboutservice · 15 May 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotAfter 2+ years
After 2+ years, they are still continuing to wreck the lives of myself and my family, with their lack of ability to to own up to pile of crap they sold us for a third of a million pounds, that has been deemed uninhabitable and worthless. Dream home more like nightmare house.Biggest mistake of my life, don't let it be yours too!!!
Kazzie · 11 May 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotKeep well away from a Bovis new build
Keep well away from a Bovis new build2 years 5 months and still issues, and they don't want to know to help with anything.They send people around who say what you want to hear then you receive emails saying they don't need to do anythingHate them 😡
Paul · 11 May 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotOne word sums up my experience... gutted
One word sums up my experience of Bovis. Gutted. I'm gutted that my dream home is not even close to that, I'm gutted that I'm still having to battle for the most basic things to be completed even after nearly two years and I'm gutted that I'm treated with such disrespect and courtesy by the Bovis staff.I give up with them and would absolutely never buy from Bovis again. Appalling operations and disgusting company.
Joe · 25 April 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotNever again!
One star represents the Bovis experience most accurately for us. We are now 2 years and 5 months in and our list of snags have barely been addresses. A weekly call to the customer care department has only caused frustration with very little response in terms of actually getting any workmen round. We have always been polite in all communication, as we would expect back, but even this gets us nowhere. Internal sound insulation a major issue. Bouncing floors with everything rattling as we walk across rooms. Broken tiles on walls and floors of bathroom and en-suite. Badly fitted patio doors. Surely we should have been advised by our solicitor to withhold some money until everything has been completed? Well actually no as Bovis insist we use their recommended Solicitor!!! Never never again!
Catherine · 25 April 2019 · Bovis Homes East Midlands Witchford
★★★★★ 4/5
TrustpilotHaving bought a brand new home for the…
Having bought a brand new home for the first time, all other homes have been previously loved, we were sceptical and have seen mostly negative reviews about most of the of the big builders.Bovis were excellent with their sales service, they offered great incentives which were too good to turn down to be honest. Yeah we’ve had a few snags with the house but Bovis are pretty proactive in putting them right, just don’t rely on the on site build team as they just aren’t interested, you need to go through Customer Services to get things done.Things still aren’t perfect but we got a great house for a great price and we have a real friendly community feel on the development It’s a shame somany have poor experiences but I wanted to share our experience too
RICH · 4 April 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotShocking!
Would give a 0 if it was an option. From cold rooms, to creaky floors, smelly and blocked drains and toilets, to lack of sound insulation between walls to poor fixtures and fittings, the list is endless. The design of the house itself is beautiful but everything else is a disaster. Had a shower glass collapse about 3months after moving, no regrets from the company whatsoever and its still not been replaced 2 months after. They had their customer care manager who tried to disregard my main complaints so I've had to refer the matter to NHBC. Lots of maintenance guys in and out of the houses on this site which speaks volumes. They lure you in with good deals but be ready for the headache.
Ms · 17 March 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotTwo years of complete headaches
Two years of complete headaches. Bovis are without doubt the most unprofessional company that I have ever experienced. They deliver your property late and the problems that we have had to overcome are too many to list. The customer services team are beyond useless, they rarely reply to you and are totally useless at getting anything done. You are promised things and they never materialise!We would never ever buy a Bovis home again.
Alex · 14 March 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotLiars
Liars, shocking management, incompetence at all levels - criminal. You have been warned. DO NOT buy Bovis.
Steven · 13 March 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotAbsolutely appalling Company
Absolutely appalling Company Had to fight them continually to get the house defects put right ... bit like dealing with the three monkeys; They See No problems, hear no problems and speak no apologies!!
Peter · 3 March 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotBovis are evil, ignore this review and regret it forever!
Don't buy a bovis home, save yourself a lot of distress and heartache. We moved in to over 300 issues and 2 months later we still have over 100. I can't put into words the stress they have caused me and my family. They have even put the health and safety of our child at risk. All they care about is their bonuses. Join the bovis victim groups on Facebook and believe what you read and see. Don't think your plot will be better. Don't believe their lies. Ignore this review and regret it for the rest of your life.
Jackson · 2 March 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotSwamp for a garden!!!!
Would give no stars if I possibly could! Bovis Homes are an absolute disgrace & should be held to account & investigated. Once they have your money they have no interest whatsoever in rectifying problems with your new build...three years down the line, despite numerous complaints & even a NHBC claim I still have a garden Shrek would be more at home in as it resembles what can only be described as a swamp! Still battling to get this sorted now which is a very stressful & time consuming experience. Avoid Bovis Homes at all costs!!!!
Mrs · 26 February 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs. They are not interested in rectifying issues with new build properties and do not take ownership for their errors.
Rachel · 24 February 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotBovis - a disgrace from top to bottom!
Well I can only agree with most of the posts on here. Bought a Bovis home, moved in 17/12/19. Several issues later, and an e mail to the CEO, we are still no further forward! I received a survey, and duly completed it. I receive an e mail from Lorraine Farrow, Eastern Area sales manager, chastising me for giving BOVIS, and my home, a very low score!Notwithstanding that e mail has been sent to Greg Fitzgerald the CEO too. You probably won’t be surprised to hear my case is now in the hands of one Paul Moran, a Director. And guess what, after being informed of a response within five working days - nothing!I have also sent them an invoice I have, and I have paid, to have put right what Bovis couldn’t get right in the first place. You guessed it, not even a response! Watch this space. A more incompetent company will be difficult to find!
M · 24 February 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotBought a £480,000 house
Bought a £480,000 house. Sales process went well. Then the issues started... Creaking floors. Hot water had no thermostat fitted. Garage door frames collapsed. Fascia fell off, hitting me. Culmination of issues was a flood destroying half the downstairs due to hot water pipe not being fitted. Four months later, issues still not fixed. Complaint escalated to director level (Sandra Washbrook) who assured me all items would be fixed within 28 days. Strangely enough, they weren't. Said they'd sent a cheque - they hadn't. Said they'd told their insurance company - they hadn't. I don't know whether they are dishonest or incompetent.Genuinely the worst company I have ever had the misfortune to deal with.
Paul · 16 February 2019 · Bovis Homes East Midlands Witchford
★★★★★ 1/5
TrustpilotDO NOT USE BOVIS HOMES!!!!
DO NOT USE BOVIS HOMES!!!!They were AMAZING before I paid but on moving day they refused to give me the keys before 5pm despite telling me on the phone (recorded call as well) that I could have them at 1pm as a "good will gesture". The sales agent made my partner cry on our moving day as well because of how rude she was AND they simply do not care about customers once you have paid. This company are tragic and its no wonder they lost millions due to a fine for misselling. We have countless examples of things we were promised by sales that simply weren't true and have never come to fruition. Bovis Homes need investigating as the sale methods and aftersales process are criminal.
Chris · 5 February 2019 · Bovis Homes East Midlands Witchford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
