1/5
TrustpilotAbsolutely appalling Company
Absolutely appalling Company Had to fight them continually to get the house defects put right ... bit like dealing with the three monkeys; They See No problems, hear no problems and speak no apologies!!
Trusted Agent profile
Bovis Homes Cotswolds estate agents in Twigworth and Cheltenham
★★★★★
551 reviews across 2 offices and 2 platforms
Bovis Homes Cotswolds has two offices, in Twigworth and Cheltenham. Together they have 551 reviews on two platforms, rated 2.5 out of 5 overall.
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Our offices
Bovis Homes Cotswolds's two offices, most reviewed first. Each has its own page.
Latest reviews from every Bovis Homes Cotswolds office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotBovis are evil, ignore this review and regret it forever!
Don't buy a bovis home, save yourself a lot of distress and heartache. We moved in to over 300 issues and 2 months later we still have over 100. I can't put into words the stress they have caused me and my family. They have even put the health and safety of our child at risk. All they care about is their bonuses. Join the bovis victim groups on Facebook and believe what you read and see. Don't think your plot will be better. Don't believe their lies. Ignore this review and regret it for the rest of your life.
1/5
TrustpilotSwamp for a garden!!!!
Would give no stars if I possibly could! Bovis Homes are an absolute disgrace & should be held to account & investigated. Once they have your money they have no interest whatsoever in rectifying problems with your new build...three years down the line, despite numerous complaints & even a NHBC claim I still have a garden Shrek would be more at home in as it resembles what can only be described as a swamp! Still battling to get this sorted now which is a very stressful & time consuming experience. Avoid Bovis Homes at all costs!!!!
1/5
TrustpilotAvoid at all costs
Avoid at all costs. They are not interested in rectifying issues with new build properties and do not take ownership for their errors.
1/5
TrustpilotBovis - a disgrace from top to bottom!
Well I can only agree with most of the posts on here. Bought a Bovis home, moved in 17/12/19. Several issues later, and an e mail to the CEO, we are still no further forward! I received a survey, and duly completed it. I receive an e mail from Lorraine Farrow, Eastern Area sales manager, chastising me for giving BOVIS, and my home, a very low score!Notwithstanding that e mail has been sent to Greg Fitzgerald the CEO too. You probably won’t be surprised to hear my case is now in the hands of one Paul Moran, a Director. And guess what, after being informed of a response within five working days - nothing!I have also sent them an invoice I have, and I have paid, to have put right what Bovis couldn’t get right in the first place. You guessed it, not even a response! Watch this space. A more incompetent company will be difficult to find!
1/5
TrustpilotBought a £480,000 house
Bought a £480,000 house. Sales process went well. Then the issues started... Creaking floors. Hot water had no thermostat fitted. Garage door frames collapsed. Fascia fell off, hitting me. Culmination of issues was a flood destroying half the downstairs due to hot water pipe not being fitted. Four months later, issues still not fixed. Complaint escalated to director level (Sandra Washbrook) who assured me all items would be fixed within 28 days. Strangely enough, they weren't. Said they'd sent a cheque - they hadn't. Said they'd told their insurance company - they hadn't. I don't know whether they are dishonest or incompetent.Genuinely the worst company I have ever had the misfortune to deal with.
1/5
TrustpilotDO NOT USE BOVIS HOMES!!!!
DO NOT USE BOVIS HOMES!!!!They were AMAZING before I paid but on moving day they refused to give me the keys before 5pm despite telling me on the phone (recorded call as well) that I could have them at 1pm as a "good will gesture". The sales agent made my partner cry on our moving day as well because of how rude she was AND they simply do not care about customers once you have paid. This company are tragic and its no wonder they lost millions due to a fine for misselling. We have countless examples of things we were promised by sales that simply weren't true and have never come to fruition. Bovis Homes need investigating as the sale methods and aftersales process are criminal.
1/5
TrustpilotBAN BOVIS BUILDS
1 star is generous, Bovis deserve 0. This housing developer couldn’t care less about anything other than taking your initial money. The site managers do nothing but lie if you’re able to actually meet one, they’re always unavailable when you arrive on site. The customer care team at Bovis are equally as bad. 40+ plus phone calls, complaints and escalation after escalation but months later you still won’t have a reply. They leave areas they’re building in an absolute mess, nails and broken objects constantly on the floor. Expect a punctured tyre once a month at an expense to yourself. Bovis and site developers constantly pass blame between each other, therefore eliminating who the onus lies with. Awful company and shoddier new builds. If you purchase a house with Bovis add an additional few years to your expected completion date and don’t expect an employee to return any type of query you may have. If they are subject to a license they should have theirs revoked. BAN BOVIS BUILDS
1/5
TrustpilotIf I could assign 0 stars I would
If I could assign 0 star I would. Essentially, it appears to be borderline criminal activity - obtaining monies by deception. Its been 3 years now, deposit paid, upgrades paid, they pulled the sale without telling me, and sold to another buyer whilst the house was still reserved to me, and refused to refund any of my money.
4/5
TrustpilotSo far so good with Bovis
3 months into our new home in Aston Brook and I am pleased to say that so far our experience with Bovis has been very positive.I was apprehensive about buying from Bovis after discovering all of the upsetting issues other buyers have experienced, but we were reassured by the sales team - Kelly, Denise and Laura and Graham (who were all wonderful and on hand to answer my many, many questions!) - that the site team are pulling out all the stops to make sure the development is to a high standard.The house was ready for when we requested it. There was an issue with the cleaning company and they didn't carry out work to standard for us getting the keys, but we were reassured that once we had finished moving in and completed laying our flooring, then the house would be given another deep clean to make up for being let down initially. I was happy with that as we made a bit of a mess, so what seemed disappointing initially, actually worked out very well.We hired a professional snagger to assess the property. I think he identified no more than 150, mainly minor, snags (which he said was average). He also commented that all in all it is a well built house and one of the better ones he has seen, which we obviously took a lot of comfort in.Neil, the assistant site manager, has been brilliant at sorting out all of the snags. He checked in with us frequently and all snags were completed before Christmas with minimal disruption.I really can't complain about our experience with Bovis. We have now been passed over to onsite customer care, so time will tell if we continue to receive a high standard of service should a problem arise.We love our new home, so thanks to all the team who have made our experience in buying our first home a happy and positive one.
1/5
TrustpilotNearly two years on and we are still…
Nearly two years on and we are still having problems. Customer Services don't have the authority to rectify anything. I accept some snags but our list is ongoing and when repairs are scheduled they either don't turn up or ignore any warnings e.g please don't open the locked gate and leave it wide open for our not very sociable dog to escape. Please don't cover our windows up for over a week so we can't see outI could go on and onWould never buy a BOVIS home again,
1/5
TrustpilotDon’t buy Bovis Homes
We moved into our home in Pebble Beach, Seaton just over a year ago. We were promised our rosd would be sorted soon after we moved in and all snags done asap. We provided access for trades but although we have contacted customer care on several occasions, we now only ever receive their automated response. Their customer care is totally non existent. They take your money, promise the earth but deliver on nothing. Their focus is on throwing houses up as quickly as possible. Avoid Bovis and avoid Pebble Beach, its all bull
1/5
TrustpilotBovis are not listening
We bought our house in Bramble Chase Honeybourne in June 2016. The house wasn’t finished and there were over 240 snagging issues. Some of them quite major. We have had to battle every step of the way. 30 months on there are still outstanding items despite involving NHBC. I have allowed access to my house over 120 times and been available on other occasions where people haven’t bothered to turn up. I’ve had 3 major gas leaks despite having gas safe certificates and have been offered a derisory £1500 compensation for the stress and hassle of the my experience. I’ve had customer care accuse me of refusing access and generally being unresponsive to my requests. I will NEVER by another Bovis home
1/5
TrustpilotBumbling Bovis Build Quality
I purchased a four bed Bovis home in May 2017. From day 1 we have had problems here they are...shared toilet coming away from wall (removed 3 times to reinforce the wall to support the toilet). One occasion flooding the downstairs loo because it wasnt done right upstairs. Decorating standards poor. 22 defects on the render of the house still to be sorted promised to be done spring 2019!.(we will see), ensuite toilet loo off the wall 2 times to support the loo (third time due for repair Jan 2019). Holes in wall patched over with paper then painted over. Render beading cut too short over windows. Lead flashing to short and bodged to extend. Whole house outside has to be painted once the render repairs are done so that the colour matches. Kitchen fitters due January 2019 to raise half the kitchen as its not level. Have had to wait nearly 2 years and only getting it done as my patience finally went as they weren't going to do it. Customer service is non existent. No-one knows what the other is doing . Build quality is pathetic. Contractors are not bothered and take no pride in the work. Who should be held accountable...site managers firstly. The should be keeping a tight leash on contractors, then the building inspectors who allow crap to be passed off. All they are interested in are the £7,000 plus bonus they get if they meet targets. Would i buy a new build again.........NEVER
1/5
TrustpilotExtremely ignorant sales staff who…
Extremely ignorant sales staff who refuse to comment on the 83% negative rating on Trustpilot. The rude women put the phone down on me.
1/5
TrustpilotCowboy builders
Lots of crakes around the house. Bovis refused to repair, very rude staff.
1/5
TrustpilotWhether its new built or old house from…
Whether its new built or old house from Bovis... Please avoid this builder as we moved into a house where you can hear crackling noise from all around the house... i) Not strong - Its a house made up of card board. So flimsy it could be.ii) Plane and boring - These houses are stereotyped blunt and you become bored with these houses.iii) All coming apart in few years! (Example the wood and brick layer is not fitted property,,,, windows board is flimsy and coming out...)iv) Quality of material used.. (Horrible and poorly)v) Quality of the work..(Its just done for the matter of completing and running away)vi) I dont know how this to be addressed to government... as these building will not last more than 20 years.viii) They have used all boards very cheap ... you caunt have any thing hanging on these wall.... painfully flimsy!ix) You can hear the cracking sound from every floor very easily...Their aim is not to give home but to extract every penny with disgrace! I dont know how these guys can go around without any issues and run their show till now....
1/5
TrustpilotWhether its new built or old house from…
Whether its new built or old house from Bovis... Please avoid this builder as we moved into a house where you can hear crackling noise from all around the house... i) Not strong - Its a house made up of card board. So flimsy it could be.ii) Plane and boring - These houses are stereotyped blunt and you become bored with these houses.iii) All coming apart in few years! (Example the wood and brick layer is not fitted property,,,, windows board is flimsy and coming out...)iv) Quality of material used.. (Horrible and poorly)v) Quality of the work..(Its just done for the matter of completing and running away)vi) I dont know how this to be addressed to government... as these building will not last more than 20 years.viii) They have used all boards very cheap ... you caunt have any thing hanging on these wall.... painfully flimsy!ix) You can hear the cracking sound from every floor very easily...Their aim is not to give home but to extract every penny with disgrace! I dont know how these guys can go around without any issues and run their show till now....
1/5
TrustpilotBOVIS BOGUS Homes
I am trying to sell so, BOVIS homes are wonderfully crafted by skilled artisans who are attentive to every detail. The Customer service is brilliant answering questions intelligently and quickly responding to the needs of the customer to ensure BOGUS home ownership is delightful.But the reality really is different.I Purchased house and moved in OK. we seemed to be lucky and didn't have the problems some of my neigbours were experiencing until a pipe under the bath separated for some reason. Maybe the electrical insulation tape that was used to jamb the pipes together could not hold on anymore...But according BOGUS this is OK and it is not a fault because it didn't fail within 2 years, and it wasn't raised in the snagging list (maybe because it was hidden behind the bath panel). BOGUS,BOVIS said claim against my home insurance who will then be able to make good the poor workmanship of their incompetent contractor.; and make good the damage caused by their handiwork.In conclusion BOGUS homes cannot be trusted to build houses and their customer service stinks.I have purchased and lived in 5 NEW homes during my life and this is the worst by a country mile. the house is now in good condition because I have put right the crappy work done by BOGUS.
1/5
TrustpilotWho would want a Bovis Home?
Having heard the problems people have been talking about on the radio this morning and the reported standard of their build, I think BOVIS are probably the last builder I would want to buy from. What ever happened to McAlpine?
3/5
TrustpilotWas put off by poor quality fixtures
Was put off by poor quality fixtures , seemed very badly made
1/5
TrustpilotPretty much the same issues as all the…
Pretty much the same issues as all the other bad reviews on here. When reporting plumbing issue when first moved in, was accused by sales staff of having a bad attitude. Had many problems with my house, the snags don't really bother me but the sink and bath blocks all the time with what looks like sewage. My boiler broke down this morning so don't have heating or hot water. Reported to Bovis, told they would sort out but still (23 hours later) I haven't heard anything. Just feel totally gutted and feel like crying. I'll keep going until it gets sorted or until it kills me ! Thanks Bovis.
2/5
TrustpilotWell its been a long 2 years of problems
Well its been a long 2 years of nothing but problems with our new home. Lets be honest Bovis Homes have some great designs in wonderful locations and this is what attracted us to the company in the first place along with the fact the price was right with a lot of extras thrown in. The initial experience of sales was great but when we moved in and the first two weeks were out of the way we were handed over to Bovis customer service in Exeter. They are awful, poor communication if any at all, they would not accept the professional snagging company report at first but finally agreed to look at it properly. workman would turn up without appointments to carry out work that was not agreed and finally I even managed to get to speak to the regional executive manager who promised the earth and delivered very little mainly because even he could not get his team to come and agree a works schedule. Well now our 2 year warranty is over and we had to get the NHBC involved, house is finally livable but the last 2 years has been nothing but hell having to deal with Bovis and there incompetent staff and systems. We were moved out of our home twice for a week each time to fix the ceilings in the lower floor only to find out that they had changed the design of the house and not put rafters in at 400cm gaps but rather 600cm gaps which means the they have had to come back and brace the ceiling jousts. Would I recommend them to any one else, absolutely not, that is until they sort there systems and staff behaviours out because it could of been so much better if they'd just done the job right in the first place.
5/5
TrustpilotFLAWLESS
My partner and I have had the most incredible experience with Bovis in Brockworth, Gloucester. From the sales and advice team to the site managers, it has been the most flawless experience we could have ever hoped for. The house had very minimal snags, and anything that was noticed was dealt with very quickly and with such ease. We truly could not be happier and are extremely grateful to Colin in sales and Matt on site who have made us feel so valued - no amount of effort was ever too much for them and we are beaming with joy and gratitude as a result. Thank you Bovis!
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Questions about Bovis Homes Cotswolds
Which Bovis Homes Cotswolds office has the most reviews?
Twigworth has the most, with 526 reviews rated 2.4 out of 5, followed by Cheltenham with 514.
Where are the Bovis Homes Cotswolds offices?
The two Bovis Homes Cotswolds offices, by town:
- Cheltenham: Coombe Hill, Cheltenham, GL19 4BD
- Twigworth: Tewkesbury Road, Twigworth, GL2 9PJ
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