Trusted Agent profile
★★★★★
549 reviews across 2 offices and 2 platforms
Bovis Homes Cotswolds has two offices, in Twigworth and Cheltenham. Together they have 549 reviews on two platforms, rated 2.5 out of 5 overall.
38
Reviews on Google
All 2 offices
511
Reviews on Trustpilot
Business-wide
Bovis Homes Cotswolds's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotWendy was so welcoming and helpful in…
Wendy was so welcoming and helpful in the showroom at Lunar Park and nothing was too much trouble. Thank you.
Hi Miss Rachel Paulson, We are glad you enjoyed your experience. Thank you for praising our helpful team and great showroom service. Kind Regards, Kobi Bovis Homes
4/5
TrustpilotThe Staff were very practical and…
The Staff were very practical and welcoming. The entire process was stress-free. High recommend to others.
Hi Rose, It is wonderful to hear that our team provided such a welcoming experience and made everything run smoothly for you. We truly appreciate your feedback and your recommendation. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotFantastic experience with Colin & Rachel at Quantum Fields, Littleport!
We reserved our new home at Quantum Fields in August, and the entire journey has run incredibly smoothly so far, from day one. Colin and Rachel have been absolutely excellent. They guided us patiently through the entire upgrades process and took care of every single detail. When we hit a snag with the online portal not working, Rachel was on the case immediately and got it sorted, so we could finalise our upgrade purchases without any stress. We also had our "Meet the Builder" meeting with Wayne, who was incredibly friendly and welcoming. Because the property is still under construction, he kindly allowed us onto the site so we could actually see our house in progress, which was a fantastic and exciting experience. What has impressed us most is Colin and Rachel’s flexibility and communication. When our buyers needed a little extra time to complete their AML checks, the team at Littleport was incredibly understanding. They granted the necessary extensions without hesitation and kept our conveyancer fully informed. We are shortly about to exchange contracts, which is incredibly exciting, with a view to completing this December. Everything is going perfectly to date, and we couldn't ask for a better team to guide us into our new home!
Hi Alex & Tracey, We are glad to hear that your experience purchasing your new home at Quantum Fields has been so positive from the very beginning. Thank you for taking the time to share your feedback with us. It is wonderful to know that our team was able to support you through every stage of the process, especially when resolving technical difficulties with the digital system so you could select your preferred options without delay. We are also pleased that your visit to the construction site offered a memorable look at the progress of your property. Navigating property chains can sometimes present unexpected delays, so we are happy that our team's adaptability with timelines and clear updates helped ease any potential pressure during your buyer's verification process. Preparing to exchange contracts and looking forward to a winter completion is a very meaningful milestone, and we appreciate your kind words about the communication and care you have received along the way. We remain dedicated to ensuring the remainder of your journey into your new house goes just as smoothly. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotAdam has been amazing with us
Hi Roselyn, We are glad you enjoyed your experience with our team member, and we truly appreciate your positive feedback. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotExcellent Sales Consultant that…
Excellent Sales Consultant that attended to me
Hi Mr Odezi, We are glad you enjoyed your experience with our team member. Thank you for your wonderful feedback. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotExcellent
Just started the process of buying our new home and everything is going smoothly so far. Looking forward to completion date. Gemma and James are great to talk and have all have the information when asked.
Hi Julie, Thank you for your positive feedback. We are happy to hear that your home purchase is progressing smoothly and that our team members have been helpful and informative. We wish you all the best for your completion. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotWe made an appointment to look around…
We made an appointment to look around the showroom properties and were pleasantly surprised, Lorraine was very helpful and her assistant was very informative We re hoping to sell our home to purchase one in the bear future
Hi Karen, We are glad you enjoyed your experience exploring our properties. We are happy to hear that our team provided such helpful and informative assistance during your visit. We appreciate your feedback and hope to welcome you back soon. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotExceptional service at The Riverside, Drakelow
We cannot fault the service that Bovis have given us. We have just reserved our property and Bev Horan has been exceptionally helpful both in dealing with administrative matters and choosing the extras for our new home. Our thanks go to Bev for everything she has done for us. She is a credit to Bovis.
Hi Paul, Thank you for sharing such wonderful feedback about your recent reservation experience. It is fantastic to hear that the assistance provided with your administrative details and home selections made the process so seamless and enjoyable. We truly appreciate your kind words and wish you all the best as you prepare to move into your new home. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotViewing in Tenterden
Had a viewing in Tenterden and Lorraine (the rep) was polite and professional and explained everything in detail. The houses are amazing.
Hi Ashley, Thank you for taking the time to leave such a wonderful five-star review. We are delighted to hear that your recent home viewing went so well and that our representative was informative, polite, and thorough during your visit. It is fantastic to know how much you loved the properties. Kind Regards, Kobi Bovis Homes
5/5
Trustpilotcarla and francisco
We, Carla and Francisco would like to thank a lot to Chus -Sales Assistant who is helping and supporting us a lot yesterday (03/10/2026)at Kidlington, oxford. She was one of very good example who explained beautifully about the process on how to buy a house with bovis home. However, we need to save a deposit first and we are very happy with all information for what chus talked about it. Chus is very nice, approachable, warm, welcome, friendly and helpful person. We are very fortuned to meet her yesterday. I like the way Chus said to us we should not worry about the age when we buy the house. Thank you Chus for your hard work and convince us to do the right thing first. Hopefully, one we will have a house from Bovis home thats part of our future aim.
Hi Carla, Thank you so much for sharing such a wonderful review. It is fantastic to hear how welcoming, reassuring, and informative your visit was, especially regarding the step-by-step guidance on purchasing a new home and planning for a deposit. Encouraging buyers at every stage of life and helping them feel confident in their journey is something we take great pride in. We truly appreciate your kind feedback, and we hope to welcome you back again when you are ready to take the next steps toward your future home. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotCan’t believe we’ve secured the plot we…
Can’t believe we’ve secured the plot we were after. Sales team were excellent. Thanks to Charlotte and Helen!! 🎉🥂
Hi Susan, We are delighted that we helped you reserve your ideal location. Thank you for praising our helpful team members. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotCouldn't be happier
We just moved into our first New build home. From start to finish we had had exceptional treatment. Both Jeannette Clifton and Jessica Paine have been fantastic and always there to help Move day went without a hitch.received a lovely welcome box which was a surprise. Marius (site manager)introduced himself on the first day and made appointment to sit down with us in a couple of days to go over any problems we had. Nothing was to much trouble. Marius has arranged for the relevent trades to pop back to fix Paid for a Snagging report but to be honest didn't need this as the faults that where picked up where minimal. The quality is great Overall very happy with Bovis
Hi Debbie, We are so pleased to hear about your wonderful experience moving into your new home. It is fantastic to know that our team provided exceptional treatment throughout the process, and that your move day was seamless. We are especially glad that you found the quality of your new home to be great and that you are very happy overall. Thank you for sharing your positive feedback. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotStaff was great
Staff was great, nothing was a problem. Very precise on the appointment and easy to find.
Hi NicoSocial, We're so happy to hear our staff provided such a positive experience for you. We appreciate your kind words! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotI purchased my plot in March and…
I purchased my plot in March and completed in June. The process from the start to finish was excellent. The sales representative Debbie at Bucklers Park was superb and the smooth move team were great! You hear some horror stories of new builds but this is my second (first was a different builder) this house has been finished to our exact specification and what our independent snagger said ‘was a very well built property’. Our after sales site team have also been amazing and so efficient at getting our small issues resolved and always easy to get in touch with . I would give 6 stars if I could. I am now settled in my beautiful home and glad I bought with Bovis
Hi Denise, We are absolutely delighted to read your wonderful feedback regarding your home-buying journey with us. It's fantastic to hear that the process, from your initial purchase to completion, was excellent and that your new home has been finished to your exact specifications. We are especially pleased that your independent snagger recognized the quality of the build. Your kind words about our team members and their efficiency in resolving any small issues are greatly appreciated. We are so glad you are settled in your beautiful new home. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotPurchase of bungalow
David was excellent from start to reservation of bungalow he was extremely patient with an 89yr old and the incentives he organised for me were great thank you Bovis
Hi Jean, We are so pleased to hear about your positive experience! It's wonderful to know that our team was patient and helpful throughout the reservation process. Thank you for sharing your kind words. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotDo not buy from this company
Do not buy from this company. They lie about the locations of housing association properties as they are sold to private investors so Bovis can get away with listing them as privately owned on their site map. They know exactly what they’re doing. Our estate is essentially a council estate and Bovis do not care about the anti social behaviour or how they clearly misrepresented properties. I am actually semi attached to a HA property when I was assured multiple times it would 100% be a private sale like us. The customer services team are useless and threatened me with legal action. DO NOT BUY A VISTRY HOME.
Hi Lauren, Thank you for taking the time to share your feedback. We appreciate how strongly you feel about your experience and recognise the concerns you've raised regarding the mix of private and housing association properties within your development, as well as your interactions with our customer service team. We understand that expectations around the makeup of a development are an important factor when making a home purchase, and it is disappointing to read that you feel the information provided did not reflect your understanding of the scheme. We also take comments about customer service seriously, particularly where a customer feels their concerns have not been handled in a constructive or supportive manner. We understand from speaking to the business unit that they fully responded to the points you raised and we are sorry you remain dissatisfied. Thank you again for sharing your experience. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotDo your research before you buy!!!!
Bought a new Bovis home in June 2024 and couldn't fault the sales journey or the snagging. All I would say is do your research regarding your plot and the surrounding green areas as we have had issues with various residents gathering in communal spaces, destroying trees, drinking, fighting, swearing, loud music etc. Our supposedly private driveways are used by dog walkers, kids racing on scooters and bikes to shortcut the paths provided- only a matter of time before someone gets injured! Vistry are not interested in helping to resolve neighbourhood issues once the house is sold so ask residents already living on the estate for their opinion before you buy a new home, especially if its near a green space. We have a residents group now and all have to report incidents regularly to Housing Associations and the Police who are working with us to try and resolve issues.
Hi Sarah, Thank you for taking the time to share your experience. It's encouraging to hear that the purchase process, sales journey and management of snagging met your expectations. We appreciate you highlighting the challenges you've experienced within the communal areas of the development. We recognise how frustrating it can be when the enjoyment of your home is impacted by behaviour within shared spaces, particularly where concerns have been raised around safety, damage to landscaping and disruption to residents. Whilst some community-related matters involve a number of different parties, including managing agents, housing associations and local authorities, we understand the importance of residents feeling supported when concerns arise. It's positive to hear that a residents' group has been established and that constructive engagement is taking place with the relevant organisations to address the issues raised. We value all feedback from homeowners as it helps us better understand the experiences of those living within our developments. Thank you again for sharing your comments and providing a balanced view of both the aspects of your homebuying journey that worked well and the areas where you feel improvements could be made. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotRefused as a buyer with no explanation and no right of reply
Refused as a buyer with no explanation and no right of reply. I tried to reserve a home with Bovis Homes and supplied every document that was asked of me, promptly and in full. After an internal review, I was told that my reservation would not be accepted and that they would not proceed with me as a buyer at all. My complaint is about how that was handled rather than the outcome itself. I was given no explanation of what the concern actually was, so there was nothing I could usefully respond to. I was told there would be no further review and no appeal, and that no additional information would be accepted from me. I offered to provide anything further that might help. That offer was declined. I raised a formal complaint and asked for the decision to be looked at independently. The process gave me no meaningful way to put my side of things. I have since found a home elsewhere, with a provider who carried out their own checks and had no difficulty proceeding. Buyers commit time, money and a great deal of hope before they ever get as far as reserving. Being refused outright with no reason given and no route of appeal is not an acceptable way to treat people.
Hi Ahmet, Thank you for taking the time to share your experience. We appreciate that this was a disappointing outcome, particularly given the time and effort involved in the home-buying process. We recognise that your concerns centre on the level of information provided during the reservation review and your view that there was limited opportunity to respond to the decision reached. Reservations are subject to a range of checks and assessments, and decisions are made in line with established processes. While it is not always possible to provide detailed information regarding individual outcomes, we understand your frustration at not receiving the level of explanation you had hoped for. We have noted your comments regarding communication and the complaints process, and these will be shared with the relevant teams as part of our ongoing review of customer experience. Feedback of this nature is valuable in helping us understand where expectations have not been met. Thank you again for sharing your perspective, and we wish you all the best in your new home. Kind Regards, Kobi Bovis Homes
2/5
TrustpilotPoor customer service for secure…
Poor customer service for secure buyers. Visited the Pippins Place development in West Malling as a cash buyer with two mortgage-free properties. I was told there is a long waiting list for an unbuilt plot ready next summer, and that I would need to sell my home and go into rented accommodation to proceed. I was also told to chase them monthly for updates. The sales team completely failed to value a secure, chain-free buyer. They should be chasing the client, not the other way around.
Hi Sharon, Thank you for taking the time to share your feedback following your visit to Pippins Place. We are sorry to hear that your experience did not meet your expectations. We understand that purchasing a new home is a significant decision and that clear communication throughout the process is important. Following a review of your visit, our understanding is that you were interested in a number of future-release homes within a phase that has not yet commenced construction and is not currently available for reservation. Due to the anticipated level of demand for these homes, interested purchasers are invited to register their interest and are contacted when plots are released for sale. At the time of your visit, you were added to our interest list and advised to remain in contact with the sales team regarding future releases. We appreciate that there may have been differing expectations regarding the level of ongoing contact prior to those homes being released. We have shared your feedback with the team as a reminder of the importance of ensuring customers are fully informed about the process and how updates will be communicated. Thank you again for taking the time to provide your feedback, and we wish you every success with your future home search. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotExcellent appointment with Rhodri
Meeting Rhodri was such a pleasure - he was welcoming, helpful and extremely professional. He really stood out and he couldn’t do enough to help. Unfortunately, the location wasn't right for me so I won’t be meeting him again He is a real asset to Bovis.
Hi Consumer, We are so pleased to hear about your positive experience with our team member! We appreciate you highlighting their professionalism and helpfulness. We understand that the location wasn't suitable, and we thank you for your valuable feedback. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotYour representative was very…
Your representative was very personable, professional and engaging. He gained insight into my circumstances, my wants and needs in a non intrusive and friendly manner. He provided me with answers to all I asked and it was evident he knew the site, availability and options in detail. He took me around the showhome and where I recognised a negative i.e. no double oven, he offered a suggestion. He followed up same day with videos and virtual tours of a 3 bedroom detached as he promised. This was a positive experience for me
Hi Jennifer , We are so pleased to hear about your positive experience with our representative! It's wonderful to know that our team member was able to provide such a professional, engaging, and insightful service, understanding your needs without being intrusive. We appreciate you highlighting their detailed knowledge of the site and options, and their proactive approach in offering solutions and following up with additional resources. Your feedback truly encourages us. Kind Regards, Kobi Bovis Homes
4/5
TrustpilotThe sales staff
The sales staff We still have a way to go before moving but so far the path has been made easy. The only problems so far has been with Bovis IT portal giving a fault report.
Hi Odin, We appreciate your feedback and are glad to hear the process has been smooth so far. We understand the frustration with technical issues and are working to improve our IT portal. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotOur experience with Bovis Homes so far
Our experience with Bovis Homes so far, right through to reserving our new home, has been wonderful. A special thank you to Sylwia, who has been friendly, patient and incredibly helpful throughout. She has taken the time to answer all our questions and provided continuous support, making us feel welcome and reassured at every step. Her care and professionalism have given us real confidence in choosing Bovis Homes. Thank you for making this important milestone such a positive and enjoyable experience!
Hi D Gurung, We are so pleased to hear about your wonderful experience reserving your new home. It truly makes us happy to know that our team provided such friendly, patient, and helpful support throughout your journey. We appreciate you sharing how confident and welcome you felt, and we thank you for your kind words. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotExcellent service by Dan and the…
Excellent service by Dan and the service team
Hi Phillip, We're delighted to hear that Dan and our service team provided you with an excellent experience. We appreciate your kind words and will make sure they are passed on! Kind Regards, Kobi Bovis Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Twigworth has the most, with 524 reviews rated 2.4 out of 5, followed by Cheltenham with 512.
The two Bovis Homes Cotswolds offices, by town:
